Social Media
April 2016
Annalisa Boccia
April 2016
Social
Stats
1.59 billion
monthly active users 

on Facebook
320 million
monthly active users
on Twitter 

400 million
monthly active users
on Instagram
( All numbers 

as of Dec 2015)
58 thousand
likes on Facebook
41 thousand
followers on Twitter
14 thousand
followers on Instagram
as of April 20 2016
Facebook	remains	the	most-used	social	media	brand	among	all-ages
edisonresearch.com/the-infinite-dial-2016
Millennials	spend	more	than	2.5	=mes	as	many	minutes	in	Facebook	
as	they	do	in	Snapchat.	(Instagram	is	a	very	close	third.)
Social
is
MOBILE	
Globally, almost half
of all Facebook users
are‘mobile only’
How Queen’s is using

Social Media
“If	a	person	contacts	you	in	a	venue	of	their	
choosing,	you	should	do	your	very	best	to	
answer	their	ques=ons	in	that	venue”	
@JayBaer
Customer
Service
@queensuPPS
Customer Service
Educational
W.D. Jordan Library Special Collections and Music Library
@jordan_library
Fun
@QUartsci
@ResLifeQueens
Throwback Thursday
@QueensEngineer
@queensualumni
Live Tweet Events
Used the opportunity to have some fun with a fake award
quickly put together using imagechef.com
How to STAND out
Be consistent and active
• Everyone is different, it is
important to experiment
with different frequencies
for each platform
• Only start a presence if you
have TIME to manage it
Keep it
short and
easy to
consume
Tweets	with	fewer	than	
100	characters	get	17%	
more	engagement
Facebook	posts	with	40	
characters	earn	86%	
more	engagement	than	
longer	ones
Think MOBILE
On MOBILE
it is a
VISUAL
language
Use high-quality images
@queensipo
Use Landscape images
Text on Images
Video	is	quickly	becoming	the	main	way	
in	which	people	view	content
Use Video
In Q4 of 2015
hours of video are watched
a day on Facebook
1.59 million
Use Video
• Video is the most engaging and memorable media form
factor (FIVE times more engaging than text)
• Short (under 3 minutes), use eye-catching movement
• Tell a story, testimonials, evoke emotion
The bottom line:
if there’s too much
NOISE
people stop paying
attention@GaryVee
Platform Specific Tips & Info
Facebook
On any given day each
user could potentially see
1,500 possible stories
There is more and
more information
each day for us to
consume but only
so much time
What Facebook wants to do is
connect people with the stories
that matter most to them
News Feed Ranking algorithm
Use
native
video
#1
Facebook Video:
- Videos uploaded
natively will get the
best organic reach
- Oil thigh video - 10 K
views vs under 4
thousand on YouTube
Tips to increase views:
- Select the best
thumbnail or upload
your own
- Add title
- Video tags will help
your videos become
more discoverable
- Add closed captions
• Write 2-3 sentences to set up your content, then copy and paste your
link and let Facebook bring in the picture
• You can change that picture from the ones that it's automatically
brought in - needs to be sized to 1200 x 630 pixels
Links and Images#2
#3 Use Facebook Insights
• See which posts are preforming the best
• Who is watching your videos and reading
your posts and adjust your content
Use a Cover Photo
• Change it up frequently!
• Cover image specs: 828 pixels wide by 315 pixels high
#4
hubspot.com
Timeline image: 1200 x 900, Max upload size 1200 x 1200
- For best results, upload an RGB JPG file less than 100KB
- Images with a logo or text may be best as a PNG file
Size your Images#5
• Call-to-action buttons link to any destination on or off Facebook
• Can select from a group of call-to-action buttons: book now, contact
us, sign up, watch video, use app, play game, shop now
Set up your call to action#6
Twitter
search.twitter.comUse the
search
capabilities

#1
In-stream	photo:	1024	x	512	(2:1)		
- Max	file	size	of	3MB	for	photos,	can	be	JPG,	PNG,	GIF	
- When	adding	text	to	images,	make	sure	that	all	of	your	text	has	a	100	
pixel	buffer	on	either	side	and	a	10-pixel	buffer	on	the	boZom
Size your Twitter Images#2
Watch text positioning#3
Upload four photos#4
Bonus	;p:	You	can	iden=fy/tag	the	people	in	the	photo,	
and	this	will	not	count	against	the	140	character	limit
• Brand your account
• Include a photo or a logo
• Twitter Bio:
• Use keywords
• Link back to your site
Brand Your Profile Photo#5
Profile	Photo:	400	x	400	(displays	at	200	x	200)		
- Max	file	size	100KB;	Use	JPG,	GIF,	or	PNG
Twitter Header Photo
Header	photo:	1,500	x	500	(3:1)		
- Max	file	size	of	10MB	
- Use	JPG,	GIF,	or	PNG	
#6
- Keep	a	buffer	or	“safe”	zone	of	55px	at	the	top	and	
boZom	of	the	graphic	
- Keep	important	key	items	like	logos,	phone	numbers	
or	website	urls	away	from	the	edges
• Use short URLs for links (bit.ly)
• RT content that you find interesting
• Comment on others’content
• Set up a #hashtag before events
Do:
Don’t:
• Use too many #hashtags
• Spam people asking them to follow you
• Use Twitter as a broadcast tool
• Link your Twitter & Facebook accounts
Final Twitter Tips
Instagram
• Photo Size: 1080 x 1080, scaled to 600 x 600 pixels
• Can upload portrait & landscape oriented photos and
videos (Aug 2015). 1 min videos (Mar 2016)
Use simple and beautiful images
Use a short caption
Use multiple and relevant hashtags
#3
#2
#1
Curated Content
• Content by Students & community
• Always tag them and give them credit
On Campus
Look for images that will have broad appeal
Around Kingston
Around the world
Showcase Queen’s pride
Seasonal Images


Tools
queensu.ca/imagebank
Queen’s Image Bank
unsplash.com
Unsplash
Free (do whatever you want) high-resolution photos
• Great tool for creating quick images with text
• Resize easily for popular social networks
• Can use stock images or load your own
Photo Editing Tools
Snapseed
• Tune image
• Straighten
• Selective adjustments
Photo Editing Tools
Over
• Free to download
• Add text and illustrations
• Over 300 fonts and over 800
illustrations
• Can pull in free images from
Unsplash
Collage Tools
• Put your favourite
photos together to
make a collage
• Formatted for
Instagram
LayoutPicFrame
TweetDeck
Monitoring
• Monitor multiple timelines in one interface
• Schedule tweets to be posted in the future
• Manage a Twitter account with multiple people
Hootsuite
Monitoring
• Manage 100+ social networks
• Share tasks with Team Members
• Analyze performance
Social Media Calendar
Social Media Calendar
1.		Decide	what	kind	of	calendar	you	want	to	have;		printed	

			calendar,	Word,	Excel,	online	tools	(Trello,	Buffer)	
2.		Mark	important	dates	(i.e.	Orienta=on,	Exams,	Convoca=on)		
3.		Decide	when	to	post	(dates	&	=mes)	&	what	pladorms	to	post	on	
4.		Write	out	your	content	
5.		Gather/create	your	assets	(links,	images,	videos,	etc.)
Measurement
Facebook Insights help you to see how well your page is
growing and provide helpful metrics so you can determine
what types of content your audience likes best
- Get a view of exactly what's happening with your posts:
- See what time of the day your posts are getting the most engagements
- See which day of the week is the best to post
analytics.twitter.com
• To export the data, you can select Export data
• Up to three month increments
• .csv file can be viewed in any spreadsheet software
Engagement: 

Total number of interactions with a tweet or post
(How many people have liked, commented, shared,
or clicked on an actual post)
Advertising Budget
Ad Budget
• You	don’t	need	a	huge	budget	
• Don’t	click	the	‘boost’	buZon	on	Facebook	
• Use	Ads	Manager	to	be	able	to	target	
✦ The	more	narrow	you	can	make	the	
demographic	the	beZer		
✦ Place	your	ads	in	front	of	people	who	
are	interested	in	it	
• Keep	text	short	(under	90	characters)	
• Promote	videos	(under	a	min)	
✦ Be	sure	to	cap=on	videos
Ad Budget
• Promoted	Tweets	are	tweets	that	you	paid	to	show	up	for	specific	
users	you	have	targeted	
• Be	sure	to	use	targe=ng	par=cularly:	
• demographics	(loca=on,	gender,	languages,	etc)	
• keywords	(include	hashtags	and	related	words)	
• username	

(shows	your	tweets	to	the	users	that	follow	specific	accounts)
Questions

Social Media 2016