The document discusses driving uncertainty out of the supply chain. It covers defining uncertainty and examples like customer demand and supplier responsiveness. It also discusses current challenges like lack of visibility, rising costs, and globalization. Best-in-class companies are more likely to invest in new applications to improve supply chain management and gain visibility. The value of evolving supply chain networks to enable responsiveness is discussed.
In this panel discussion, you will learn how Best-in-class companies leverage collaborative Supplier Management to mitigate supply chain risk and improve overall supplier performance. The session will examine proven techniques to become "Customer of Choice" even in the tightest of supply markets by building supplier management initiatives that provides transparency, fosters collaboration, and shared risks and incentives with key suppliers.
3E Consulting Private Limited offers a Financial Review in ERP solution to improve corporate governance and assurance for stakeholders. The solution validates that business processes have been implemented according to requirements and updates policies. It also creates reliable information for decision making and ensures compliance with legal and regulatory standards. The solution includes reviewing the ERP environment through a Business Process Review and Functional Review to identify gaps, educate users, and adapt the ERP solution to current needs by bridging differences between the as-is and to-be systems. This helps management obtain the information they need for accurate reporting, decision making, and process validation.
Key Supplier Performance Metrics Process - Bill KohnenBill Kohnen
This document provides guidelines for measuring and rating supplier performance on a quarterly basis. It recommends focusing measurement on critical suppliers that can be impacted. The process involves collecting quality and service data, consolidating inputs, preparing charts, and sharing ratings and details with suppliers. Ratings above 90 represent outstanding performance while ratings below 60 require corrective action. The annual cost to formally measure a supplier's performance is estimated between $8,000 to $12,000 per year.
Case Study on Driving Procure to Pay (Purchase to Pay) Quick WinsChazey Partners
The Procure-to-Pat (Purchase to Pay or P2P) process offers great opportunities for improvement, especially in companies that are decentralized, still paper-based, and lacking standardization. This case study illustrates how a global financial services company significantly improved vendor satisfaction as a result of a focused re-evaluation of the end-to-end process.
This document summarizes a presentation on trends in procure-to-pay processes. It discusses how procure-to-pay is moving towards more perfect, touchless transactions with high levels of automation and collaboration between stakeholders. The presentation outlines a maturity model for purchase-to-pay operations and provides examples of innovative organizations that have achieved high rates of electronic ordering, invoice processing, and payments. It emphasizes the importance of people, process redesign, and technology working together to transform procure-to-pay functions.
The document discusses driving uncertainty out of the supply chain. It covers defining uncertainty and examples like customer demand and supplier responsiveness. It also discusses current challenges like lack of visibility, rising costs, and globalization. Best-in-class companies are more likely to invest in new applications to improve supply chain management and gain visibility. The value of evolving supply chain networks to enable responsiveness is discussed.
In this panel discussion, you will learn how Best-in-class companies leverage collaborative Supplier Management to mitigate supply chain risk and improve overall supplier performance. The session will examine proven techniques to become "Customer of Choice" even in the tightest of supply markets by building supplier management initiatives that provides transparency, fosters collaboration, and shared risks and incentives with key suppliers.
3E Consulting Private Limited offers a Financial Review in ERP solution to improve corporate governance and assurance for stakeholders. The solution validates that business processes have been implemented according to requirements and updates policies. It also creates reliable information for decision making and ensures compliance with legal and regulatory standards. The solution includes reviewing the ERP environment through a Business Process Review and Functional Review to identify gaps, educate users, and adapt the ERP solution to current needs by bridging differences between the as-is and to-be systems. This helps management obtain the information they need for accurate reporting, decision making, and process validation.
Key Supplier Performance Metrics Process - Bill KohnenBill Kohnen
This document provides guidelines for measuring and rating supplier performance on a quarterly basis. It recommends focusing measurement on critical suppliers that can be impacted. The process involves collecting quality and service data, consolidating inputs, preparing charts, and sharing ratings and details with suppliers. Ratings above 90 represent outstanding performance while ratings below 60 require corrective action. The annual cost to formally measure a supplier's performance is estimated between $8,000 to $12,000 per year.
Case Study on Driving Procure to Pay (Purchase to Pay) Quick WinsChazey Partners
The Procure-to-Pat (Purchase to Pay or P2P) process offers great opportunities for improvement, especially in companies that are decentralized, still paper-based, and lacking standardization. This case study illustrates how a global financial services company significantly improved vendor satisfaction as a result of a focused re-evaluation of the end-to-end process.
This document summarizes a presentation on trends in procure-to-pay processes. It discusses how procure-to-pay is moving towards more perfect, touchless transactions with high levels of automation and collaboration between stakeholders. The presentation outlines a maturity model for purchase-to-pay operations and provides examples of innovative organizations that have achieved high rates of electronic ordering, invoice processing, and payments. It emphasizes the importance of people, process redesign, and technology working together to transform procure-to-pay functions.
- The document discusses managing supplier performance through scorecards and key performance indicators (KPIs). It provides examples of typical scorecard components like delivery, quality, and qualitative measures.
- Scorecards aim to drive continuous improvement across the supply chain through monitoring KPIs. While good for transparency and improvement, scorecards have limits in quickly replacing underperforming suppliers.
- The discussion includes questions from the audience about supplier performance management technology.
Current Automation Purchasing Strategies Fall Short
End users today have a paradoxical relationship with their suppliers. Primary
business drivers in today’s environment include maximizing asset
utilization, enhancing plant performance, and reducing capital, maintenance,
and operational expenditures, but many manufacturers employ
purchasing strategies and supplier relationship management strategies developed
during the heyday of the 1980s. Rather than
focusing on achievement of today’s objectives, the
current environment is characterized by an approach
that relies primarily on initial cost, driving discounts
off list price, and failure to employ a lifecycle costing
perspective.
The document discusses accounts payable (A/P) transformation through outsourcing and automation. It finds that enterprises that outsource and automate their A/P functions experience 88% lower invoice processing costs, 52% faster invoice processing times, and 66% higher on-time payment rates compared to others. These "Best-in-Class" enterprises are more likely to standardize A/P operations, utilize shared services centers, and benchmark their processes. The document provides recommendations for enterprises to evaluate their A/P competencies, gain executive support, and implement a shared services center model to achieve better A/P performance.
This report summarizes Aura Minerals' first Corporate Responsibility Report, which outlines their commitment to responsible and sustainable practices. It highlights their economic, environmental, and social performance in 2012. The report discusses their approach to governance, health and safety, communities, and the environment. It also identifies their key achievements and challenges, with a focus on continuous improvement across their operations.
The document summarizes key findings from Aberdeen Group's 2006 Invoice Reconciliation and Payment Benchmark Report. It finds that most companies have limited visibility into spending due to a reliance on paper invoices and lack of integrated systems. Only 4% of surveyed companies have real-time visibility into costs. It recommends that companies automate invoice processing, manage payment terms, leverage financial institution services, and integrate source-to-pay systems to improve visibility into spending and manage costs.
Naresh Kumar Setti has over 7 years of experience in procurement for the steel and automotive industries. He currently works as the Manager of Operational/CAPEX Procurement at Tata Motors, leading a team of 8 people responsible for procuring ₹42 crores of materials monthly. Previously he worked at JSW Steel as Assistant Manager of Operational Procurement. He has expertise in strategic sourcing, vendor development, contract negotiations, and implementing SAP-based procurement systems. Some of his accomplishments include converting over 7,000 items to annual rate contracts, achieving cost savings of ₹2.42 crores, and reducing procurement cycle times.
Present a comprehensive report on your supplier’s delivery performance with our Vendor Evaluation PowerPoint Presentation Slides. With the help of these vendor management systems, PPT slides you can maintain your business and get hold of suppliers. Highlight the important features such as the capacity to deliver the order, consistency, commitment to quality, coordination with the supply chain, cost efficiency, compatibility between buyer and supplier, etc. using our supplier evaluation PowerPoint presentation. This vendor rating presentation deck is here to help you to report the performance of the supplier on the basis of product quality and its services. Most importantly, let the audience be aware of the vendor management process. Describe the various aspects like quality assurance, organizational structure, processes, performance and economic growth with the help of our supplier performance management PowerPoint complete deck. Use professional designs, charts, graphs, and sheets to prepare your report in minutes. Therefore, download this ready to use presentation slides and rank the performance of a supplier.
TakeCare is an integrated enterprise information system developed by Advanced Turnkey Systems Co. to meet the requirements of diverse industries such as retail, distribution, and import/export. It integrates key business processes across modules for marketing, sales, inventory, purchasing, distribution, HR, payroll, finance, and accounting. TakeCare supports multi-company and department structures and can scale with business growth. It provides comprehensive features for inventory management, purchasing, financial reporting, CRM, electronic document filing and more. TakeCare runs on SQL Server 2008 technology and provides a user-friendly, customizable interface along with security, reporting and training features.
The document discusses the business case for payables automation presented by Ariba. It provides key performance indicators showing the benefits organizations can achieve through automation. Case studies from BB&T, Regions Bank, and Nalco are presented, outlining challenges they faced and how partnering with Ariba helped address them through increased efficiencies, cost savings, and improved visibility. The presentation concludes with next steps around continued supplier onboarding and connectivity.
No “one size fits all” managed services solution will ever be ideal for every business. When evaluating prospective providers, consider important services such as monitoring, reporting, backup, remote management and security. Also consider key provider qualifications including location, third-party certifications, customer references, in-house staffing resources and contract items. After outsourcing, you should see immediate results in cost controls and service delivery.
Unleashing the Enormous Power of Service Desk KPIsMetricNet
This document discusses using key performance indicators (KPIs) to improve service desk performance. It recommends a four step process: 1) Measure KPIs on an ongoing basis, 2) Diagnose performance gaps through benchmarking, 3) Prescribe actions to close gaps, and 4) Implement actions to improve performance. Benchmarking is presented as a way to compare performance to peers and best practices in order to diagnose underperformance and identify improvement opportunities. The goal is to move performance toward best-in-class levels to gain a competitive advantage.
AAA transformed their business process for handling service requests by implementing a service catalog. This provided a structured, automated workflow for requests and ensured tasks were handled correctly. It reduced request handling times from 11 days to same day and improved productivity by around 21%. AAA saw additional benefits like improved relationships between departments and increased employee satisfaction. They plan future improvements like setting service level agreements and increasing automation.
IBM's operational analytics software helps drive process efficiencies through predictive analytics, data mining, and business rules optimization. It provides visibility into operations, helps manage resources, and maximizes performance. The software leverages various analytics capabilities to improve processes like claims, inventory, and sales planning. Case studies show organizations achieving benefits like 17% increased inventory turnover and 97% faster report creation. Implementing operational analytics can automate decisions, optimize resource usage, and lead to operational excellence.
Retail Enterprise Solutions Integrates All Of Your Major Business Processes, Which Helps Ensure Consistent Data Across All Your Functional
Departments. Retail Applications Typically Consist Of Modules Such As Marketing And Sales, Point Of Sale, Inventory Control, Purchasing,
Distribution, Human Resources, Payroll, Time Attendance, Finance, And Accounting.
TakeCare An SQL Server 2005/8 Based Integrated Enterprise Information System Designed And Developed By Advanced Turnkey Systems Co,
To Meet The Requirements Of Diverse Market Segments Such As Trading Import / Export Retail / Distribution, Etc.
TakeCare Today Addresses The Critical Needs Of Large Multi Company Organizations In The Middle East.
TakeCare Supports Multi Company / Prot Centers, Multi-Department Cost-Centers Kind Of Organization Structures. TakeCare’s Flexible
Design and Extensive Parameterization Allows It to Cater to Changing Business Requirements. TakeCare’s High Scalability Ensures That the
Usage of the Application Grows with the Growth of the Business.
TakeCare The Best Thing With TakeCare Is That Everything Happens Totally Automatically.
Free Desktop Support Training Series | The Economic Impact of Support | What'...MetricNet
In this presentation, MetricNet reveals the industry’s first ever benchmarking data on the economic value of IT service and support. The corresponding whitepaper is available on our website.
Most IT departments can tell you how much they spend on support. But very few can quantify the economic impact of support. The result is that many support groups are on the defensive when it comes to budgeting and spending, and often struggle just to get the funding needed to deliver adequate levels of support.
In recent years a handful of pioneering organizations have adopted a different strategy when it comes to support – a strategy that emphasizes value over cost – and they routinely deliver benefits far in excess of their costs. Support groups that understand and quantify their value propositions gain a number of important advantages; chief among them is the ability to obtain funding and other resources based on the economic benefits of support.
Asug aut mi new realities of aftermarket 2016 0310 v fWilliam Newman
Presentation to the ASUG Michigan Automotive SIG panel on preliminary findings from SAP and AASA aftermarket survey conducted in 4Q2015, preview of hybris Automotive
Retail Banking Operations CentralisationRajeev De Roy
This document outlines the strategy and imperatives for centralizing retail banking operations. Centralization aims to standardize processes, improve productivity, mitigate risks, enhance service quality, optimize costs, and improve outsourcing capabilities. Key elements include establishing centralized processing locations, consolidating the supply chain, implementing documented standard operating procedures, and establishing metrics to measure performance across the centralized network. The goals are to do more with less, eliminate non-value-add activities, improve operational control, and create a consistent high-quality customer experience.
The document discusses various aspects of vendor management including governance, performance evaluation, monitoring, and strategic partnership. It provides details on developing vendor profiles, assessing risks, establishing governance disciplines, evaluating quality and performance, linking key performance indicators to business benefits, monitoring through scorecards and metrics, and fostering strategic partnerships through mutual goals and trust.
Vendor Management System - Introduction2Frank Corris
A vendor management system (VMS) allows companies to efficiently manage temporary staffing needs. It facilitates the requisition, procurement, and billing processes for contract workers. The presentation reviews key aspects of how a VMS works, provides value-added enhancements, and discusses industry trends, challenges, cost savings opportunities, and best practices related to vendor management.
This document discusses self joins in Microsoft Access. A self join joins a table to itself to show hierarchical relationships like parts lists or employee managers. The presentation shows how to create a query that lists employees along with their managers by joining the Employees table to itself. It demonstrates adding the Employees table twice to the query designer, giving one an alias of "Managers", and creating an outer join between the tables on the EmpNo and MgrNo fields to return results even if an employee has no manager. The results of the sample query on the provided Employees table are shown.
- The document discusses managing supplier performance through scorecards and key performance indicators (KPIs). It provides examples of typical scorecard components like delivery, quality, and qualitative measures.
- Scorecards aim to drive continuous improvement across the supply chain through monitoring KPIs. While good for transparency and improvement, scorecards have limits in quickly replacing underperforming suppliers.
- The discussion includes questions from the audience about supplier performance management technology.
Current Automation Purchasing Strategies Fall Short
End users today have a paradoxical relationship with their suppliers. Primary
business drivers in today’s environment include maximizing asset
utilization, enhancing plant performance, and reducing capital, maintenance,
and operational expenditures, but many manufacturers employ
purchasing strategies and supplier relationship management strategies developed
during the heyday of the 1980s. Rather than
focusing on achievement of today’s objectives, the
current environment is characterized by an approach
that relies primarily on initial cost, driving discounts
off list price, and failure to employ a lifecycle costing
perspective.
The document discusses accounts payable (A/P) transformation through outsourcing and automation. It finds that enterprises that outsource and automate their A/P functions experience 88% lower invoice processing costs, 52% faster invoice processing times, and 66% higher on-time payment rates compared to others. These "Best-in-Class" enterprises are more likely to standardize A/P operations, utilize shared services centers, and benchmark their processes. The document provides recommendations for enterprises to evaluate their A/P competencies, gain executive support, and implement a shared services center model to achieve better A/P performance.
This report summarizes Aura Minerals' first Corporate Responsibility Report, which outlines their commitment to responsible and sustainable practices. It highlights their economic, environmental, and social performance in 2012. The report discusses their approach to governance, health and safety, communities, and the environment. It also identifies their key achievements and challenges, with a focus on continuous improvement across their operations.
The document summarizes key findings from Aberdeen Group's 2006 Invoice Reconciliation and Payment Benchmark Report. It finds that most companies have limited visibility into spending due to a reliance on paper invoices and lack of integrated systems. Only 4% of surveyed companies have real-time visibility into costs. It recommends that companies automate invoice processing, manage payment terms, leverage financial institution services, and integrate source-to-pay systems to improve visibility into spending and manage costs.
Naresh Kumar Setti has over 7 years of experience in procurement for the steel and automotive industries. He currently works as the Manager of Operational/CAPEX Procurement at Tata Motors, leading a team of 8 people responsible for procuring ₹42 crores of materials monthly. Previously he worked at JSW Steel as Assistant Manager of Operational Procurement. He has expertise in strategic sourcing, vendor development, contract negotiations, and implementing SAP-based procurement systems. Some of his accomplishments include converting over 7,000 items to annual rate contracts, achieving cost savings of ₹2.42 crores, and reducing procurement cycle times.
Present a comprehensive report on your supplier’s delivery performance with our Vendor Evaluation PowerPoint Presentation Slides. With the help of these vendor management systems, PPT slides you can maintain your business and get hold of suppliers. Highlight the important features such as the capacity to deliver the order, consistency, commitment to quality, coordination with the supply chain, cost efficiency, compatibility between buyer and supplier, etc. using our supplier evaluation PowerPoint presentation. This vendor rating presentation deck is here to help you to report the performance of the supplier on the basis of product quality and its services. Most importantly, let the audience be aware of the vendor management process. Describe the various aspects like quality assurance, organizational structure, processes, performance and economic growth with the help of our supplier performance management PowerPoint complete deck. Use professional designs, charts, graphs, and sheets to prepare your report in minutes. Therefore, download this ready to use presentation slides and rank the performance of a supplier.
TakeCare is an integrated enterprise information system developed by Advanced Turnkey Systems Co. to meet the requirements of diverse industries such as retail, distribution, and import/export. It integrates key business processes across modules for marketing, sales, inventory, purchasing, distribution, HR, payroll, finance, and accounting. TakeCare supports multi-company and department structures and can scale with business growth. It provides comprehensive features for inventory management, purchasing, financial reporting, CRM, electronic document filing and more. TakeCare runs on SQL Server 2008 technology and provides a user-friendly, customizable interface along with security, reporting and training features.
The document discusses the business case for payables automation presented by Ariba. It provides key performance indicators showing the benefits organizations can achieve through automation. Case studies from BB&T, Regions Bank, and Nalco are presented, outlining challenges they faced and how partnering with Ariba helped address them through increased efficiencies, cost savings, and improved visibility. The presentation concludes with next steps around continued supplier onboarding and connectivity.
No “one size fits all” managed services solution will ever be ideal for every business. When evaluating prospective providers, consider important services such as monitoring, reporting, backup, remote management and security. Also consider key provider qualifications including location, third-party certifications, customer references, in-house staffing resources and contract items. After outsourcing, you should see immediate results in cost controls and service delivery.
Unleashing the Enormous Power of Service Desk KPIsMetricNet
This document discusses using key performance indicators (KPIs) to improve service desk performance. It recommends a four step process: 1) Measure KPIs on an ongoing basis, 2) Diagnose performance gaps through benchmarking, 3) Prescribe actions to close gaps, and 4) Implement actions to improve performance. Benchmarking is presented as a way to compare performance to peers and best practices in order to diagnose underperformance and identify improvement opportunities. The goal is to move performance toward best-in-class levels to gain a competitive advantage.
AAA transformed their business process for handling service requests by implementing a service catalog. This provided a structured, automated workflow for requests and ensured tasks were handled correctly. It reduced request handling times from 11 days to same day and improved productivity by around 21%. AAA saw additional benefits like improved relationships between departments and increased employee satisfaction. They plan future improvements like setting service level agreements and increasing automation.
IBM's operational analytics software helps drive process efficiencies through predictive analytics, data mining, and business rules optimization. It provides visibility into operations, helps manage resources, and maximizes performance. The software leverages various analytics capabilities to improve processes like claims, inventory, and sales planning. Case studies show organizations achieving benefits like 17% increased inventory turnover and 97% faster report creation. Implementing operational analytics can automate decisions, optimize resource usage, and lead to operational excellence.
Retail Enterprise Solutions Integrates All Of Your Major Business Processes, Which Helps Ensure Consistent Data Across All Your Functional
Departments. Retail Applications Typically Consist Of Modules Such As Marketing And Sales, Point Of Sale, Inventory Control, Purchasing,
Distribution, Human Resources, Payroll, Time Attendance, Finance, And Accounting.
TakeCare An SQL Server 2005/8 Based Integrated Enterprise Information System Designed And Developed By Advanced Turnkey Systems Co,
To Meet The Requirements Of Diverse Market Segments Such As Trading Import / Export Retail / Distribution, Etc.
TakeCare Today Addresses The Critical Needs Of Large Multi Company Organizations In The Middle East.
TakeCare Supports Multi Company / Prot Centers, Multi-Department Cost-Centers Kind Of Organization Structures. TakeCare’s Flexible
Design and Extensive Parameterization Allows It to Cater to Changing Business Requirements. TakeCare’s High Scalability Ensures That the
Usage of the Application Grows with the Growth of the Business.
TakeCare The Best Thing With TakeCare Is That Everything Happens Totally Automatically.
Free Desktop Support Training Series | The Economic Impact of Support | What'...MetricNet
In this presentation, MetricNet reveals the industry’s first ever benchmarking data on the economic value of IT service and support. The corresponding whitepaper is available on our website.
Most IT departments can tell you how much they spend on support. But very few can quantify the economic impact of support. The result is that many support groups are on the defensive when it comes to budgeting and spending, and often struggle just to get the funding needed to deliver adequate levels of support.
In recent years a handful of pioneering organizations have adopted a different strategy when it comes to support – a strategy that emphasizes value over cost – and they routinely deliver benefits far in excess of their costs. Support groups that understand and quantify their value propositions gain a number of important advantages; chief among them is the ability to obtain funding and other resources based on the economic benefits of support.
Asug aut mi new realities of aftermarket 2016 0310 v fWilliam Newman
Presentation to the ASUG Michigan Automotive SIG panel on preliminary findings from SAP and AASA aftermarket survey conducted in 4Q2015, preview of hybris Automotive
Retail Banking Operations CentralisationRajeev De Roy
This document outlines the strategy and imperatives for centralizing retail banking operations. Centralization aims to standardize processes, improve productivity, mitigate risks, enhance service quality, optimize costs, and improve outsourcing capabilities. Key elements include establishing centralized processing locations, consolidating the supply chain, implementing documented standard operating procedures, and establishing metrics to measure performance across the centralized network. The goals are to do more with less, eliminate non-value-add activities, improve operational control, and create a consistent high-quality customer experience.
The document discusses various aspects of vendor management including governance, performance evaluation, monitoring, and strategic partnership. It provides details on developing vendor profiles, assessing risks, establishing governance disciplines, evaluating quality and performance, linking key performance indicators to business benefits, monitoring through scorecards and metrics, and fostering strategic partnerships through mutual goals and trust.
Vendor Management System - Introduction2Frank Corris
A vendor management system (VMS) allows companies to efficiently manage temporary staffing needs. It facilitates the requisition, procurement, and billing processes for contract workers. The presentation reviews key aspects of how a VMS works, provides value-added enhancements, and discusses industry trends, challenges, cost savings opportunities, and best practices related to vendor management.
This document discusses self joins in Microsoft Access. A self join joins a table to itself to show hierarchical relationships like parts lists or employee managers. The presentation shows how to create a query that lists employees along with their managers by joining the Employees table to itself. It demonstrates adding the Employees table twice to the query designer, giving one an alias of "Managers", and creating an outer join between the tables on the EmpNo and MgrNo fields to return results even if an employee has no manager. The results of the sample query on the provided Employees table are shown.
AVB202 Intermediate Microsoft Access VBADan D'Urso
This document provides information about an MS Access Visual Basic for Applications (VBA) intermediate course offered by Orange Coast Database Associates. It includes the course curriculum, which covers topics like working programmatically with data using ActiveX Data Objects (ADO) and Data Access Objects (DAO). The course consists of one 3-hour session that teaches students how to programmatically access data in Access tables using SQL queries with ADO connections, ADO recordsets, and the DAO model. Students will complete hands-on exercises to practice inserting, updating, and deleting records using ADO and DAO methods. The document concludes by recommending books for further studying ADO and DAO object models.
OpenRural's Guide to Digital Public Records in N.C.Ryan Thornburg
This document provides information about public records laws in North Carolina. It defines what constitutes a public record and notes that all public records must be made available unless there is a valid privacy, security, or privilege limitation. It outlines individuals' right to access public records in the format of their choosing and provides guidance on submitting requests, potential fees, required responses, and options for appealing denials.
Orange Coast Database Associates provides computer training courses in Southern California, specializing in Microsoft Office, Access, SQL, and database development. Their course catalog lists introductory to advanced courses in Microsoft Access, SQL using various databases, database design, reporting tools like Crystal Reports, and web technologies like HTML and JavaScript. Courses are offered both as group classes and private training, and can be customized for organizations.
This document is a module on modifying data and managing databases in SQL. It covers SQL statements for inserting, updating, and deleting data. It also discusses managing database structures like creating and modifying tables, creating views and indexes. The last part covers basic security concepts in SQL like granting and revoking user privileges.
SQL212.1 Introduction to SQL using Oracle Module 1Dan D'Urso
This document is a module on relational database basics and SQL retrieval from a course on SQL programming. It covers relational database concepts, the SQL language, basic SELECT statements with projections and restrictions, sorting with ORDER BY, and other SQL clauses. Examples are provided using a sample Bookstore database to demonstrate concepts like joins, aggregation, and more advanced SQL features.
The document outlines the topics covered in an introductory Visual Basic for Applications (VBA) course for Microsoft Access. The 3-hour sessions cover event-driven programming in Access, VBA language constructs and programming techniques, and working programmatically with data. Key concepts discussed include using the VBA editor, differentiating between functions and sub procedures, variable scope, and built-in VBA functions. Interactive exercises are provided to help learn organizing code and using functions.
This document discusses contrasts between the East and West as well as themes of silence, beauty, and perfection. It references Istanbul and alludes to a silenced revolt or uprising happening there contrasted with what could be or what if things were different focusing only on beauty.
Terranova Fine Landscapes provides customized landscape management services on Long Island, in New York City, and in New Jersey. They focus on understanding each client's unique needs and objectives to create comprehensive plans. Terranova believes in an individualized approach rather than a one-size-fits-all model. They aim to exceed expectations by assigning skilled employees who understand what matters most to each client. Terranova is constantly evolving its practices to accomplish goals efficiently while minimizing environmental impacts. As a locally-owned company with experienced leadership and a large workforce, Terranova believes it can outperform both national and smaller landscape companies.
This document describes an Access macros course titled "AMP110 - Introduction to Access Macros". It provides an overview of the course content which includes: introducing macro concepts like the macro designer, actions, and arguments; using form events to trigger macros; building a macro group with submacros to open a report with and without filters; and adding conditional logic to macros. The course aims to teach macros through hands-on exercises using a sample factory database with tables of employees and work orders.
Finding Savings Solutions
in a treacherous economy
Profits don’t just happen. Organizations today are realizing they have to delve into every aspect of their operation to discover potential savings and uncover new paths to growth. Hiding in your service operation are some of the largest opportunities for improvements in productivity, performance and bottom line profits. If you’re a profit hunter, attend our free webinar and learn how to spot the service management savings within your reach.
The document discusses Dominion Resources' customer billing services and their efforts to improve billing processes and reduce exceptions. It outlines Dominion's assets and customer base. It then describes the history of inconsistent billing practices across different regions. The company implemented a Six Sigma approach to define 30 projects aimed at process improvements like eliminating non-value added work. Challenges included lack of IT resources and experience, but strategies like developing tools and audit controls helped overcome these. Metrics improved with reduced backlogs and exceptions, and billing agent numbers decreased. Future focus areas include becoming truly exception-based and further analyzing and controlling work processes.
Metrics that Wow! How Coremetrics Became the Customer Service Model of SuccessParature, from Microsoft
A customer-centric culture has never been more important to organizations than it is today, and the most successful customer service organizations have realized the criticality of the customer experience, as well as the need to make organizational changes to improve it.
But how do you facilitate an organizational shift? How do you recognize the need for change, develop a plan, determine customer & business impact, and get results? How do you achieve key support metrics such as?
:: Customer satisfaction improved to 90%
:: Agent responsiveness is up to 92%
:: Agent product knowledge grew to 91%
:: Customer loyalty jumped to 93%
This eye-opening webinar helps you to discover how organizations can reduce their cost to provide service while increasing customer satisfaction by investing in technology and implementing internal change.
Maximizing service profitability at optimized cost to serve: Next generation ...Genpact Ltd
The document discusses building an effective service delivery model for aftermarket services. It suggests implementing key performance indicators centrally and creating next generation processes to optimize cost to serve, increase customer satisfaction, drive service revenue, and enhance service profitability. It also recommends creating a strong backend and service delivery model by de-coupling, consolidating, and centralizing processes. Finally, it positions technology as a key enabler when tightly integrated with processes and people to drive realized benefits across the aftermarket services value chain.
IBM Managed Services Overview Nashvilletechcouncil
The document discusses how organizations can leverage outsourcing and strategic partnerships to drive operational efficiencies and cost savings while freeing up resources to invest in growth initiatives. It provides examples of IBM clients that achieved significant cost reductions and performance improvements through outcomes-based outsourcing of services such as IT infrastructure management, business processes, and applications management. The document advocates for a "smarter sourcing" approach that combines process optimization with selective use of lower-cost global resources.
Insights To Accelerate Services Growth (Oco White Paper)Jon Hansen
White Paper Introduction (Excerpt):
Much has been written about customer satisfaction, account management practices, and measurement systems
for services businesses. Some of the approaches take a simple, monolithic approach and propose a standard
model for management of all service businesses. We suggest a different approach and recommend that a service
business should be managed and measured based on the maturity of the service business and the specific requirements of its’ customers.
To help operationalize this approach, we provide a framework for understanding how a services organization and its’ customer engagement should be measured. This framework is based on the premise that these organizations often progress through three distinct stages – Customer Centric, Profit Centric and Growth Centric – as they
evolve. We specifically outline various information and reporting approaches to support strategic account management of services businesses at each stage of their evolution, we provide examples of what service metrics are most relevant, and then discuss the effective intersection of account practices and metrics by means of a customer dashboard tool used by many leading firms.
Oco Web Site: http://www.oco-inc.com/
Inside the Enterprise Case Studies of Customer Appsdreamforce2006
The document discusses case studies of customer applications using Salesforce from various companies:
- Magma Design Automation uses Salesforce across 600 users to improve software development processes and coordination across R&D teams.
- Chevron Aviation uses Salesforce across 250 users to standardize global processes, automate manual tasks, and improve profitability analysis.
- Optimum Lightpath uses Salesforce across 350 users including custom apps to better target fiber network deployments, maximize revenue from existing infrastructure, and centralize business data.
Who we are and what we can do for your company.
We believe that prosperity must include company and workers.
We face every challenge with the right thinking and tool: Lean Six Sigma, simulation, design of experiments, change management, training.
A Next-Generation Approach to Integrated Warranty ManagementCognizant
For today's manufacturers, warranty management is one of the most tangible customer-facing functions. A next-generation, closed-loop warranty system can help companies automate and integrate warranty-related data to enhance field service and improve the management of returns, repairs and claims.
The US insurance market is transforming rapidly and this is driven by changing buyer needs, ability to use analytics and technology to provide seamless customer experience and more so, the ability to manage costs across the insurance value chain
Give The Green Light: Build Your Business Case for Field Service TechnologyServiceMax
This webinar slide deck discusses the step you need to take to build a compelling business case for implementing field service technology in your organization
This document discusses how Oracle CRM On Demand can help Chief Sales Officers outsmart and outexecute their competition in challenging economic times. It outlines the challenges CSOs face with fewer resources and smaller opportunities, and argues that Oracle CRM On Demand can help by increasing sales capacity, improving execution and win rates, freeing up time for growth, and providing margin protection. It then summarizes some of Oracle CRM On Demand's key capabilities for gaining insights, increasing productivity, and achieving the best value.
The document discusses UHY Advisors' Profit & Process Improvement Services which help companies regain earnings and improve financial performance. The services include assessing a company's operations to identify profitability opportunities, developing a cost management strategy and profitability model tailored to the company, and implementing and maintaining the model with ongoing support. The timeline involves an initial assessment, model development, rollout and implementation of the model, and ongoing maintenance to ensure profitability goals are sustained. Case studies demonstrate how companies in various industries improved profitability through these services.
Digital transformation for aftermarket sales serviceJohn Mertl
Digital transformation can help aftermarket sales and service businesses address changing customer expectations and increase competition. Leading companies are embracing new technologies like mobile, analytics and cloud to create better customer experiences, drive operational excellence, and generate new revenue streams. However, many manufacturers have been slow to change. A survey found most aerospace and defense manufacturers' digital services failed to meet customers' expectations. Successfully transforming requires a strategic roadmap and leadership commitment.
Business Operational Risk Management Powerpoint Presentation SlidesSlideTeam
"You can download this product from SlideTeam.net"
Finding ways to reduce threats in business operations, then here You have professionally designed business operational risk management PowerPoint presentation graphics. Best thing is that with our content ready PPT you can easily manage your requirements and purposes of a risk assessment plan. To make this key risk indicator presentation more specific, we have added exclusive slides like industry operations summary, operational challenges, sales & marketing challenges, company strategy, product roadmap, financial summary, operating plan, threat mitigation strategies and many more. Not only this, our ORM presentation templates help to reduce the roadblocks in order to develop a better business management. Also, if you want to Create presentations on similar topics like risk assessment, implementation of threat control, strategic goals, tactical planning, integrated business planning, manpower planning, industry problem solving etc., then go with this organizational risk management PPT. So now what are you waiting for? Download our professionally created business operational risk management PowerPoint presentation graphics now and get the desired results. Address their gripes with our Business Operational Risk Management Powerpoint Presentation Slides. Identify cause for genuine complaint. https://bit.ly/3pEhMMs
Business Operational Risk Management PowerPoint Presentation SlidesSlideTeam
Finding ways to reduce threats in business operations, then here You have professionally designed business operational risk management PowerPoint presentation graphics. Best thing is that with our content ready PPT you can easily manage your requirements and purposes of a risk assessment plan. To make this key risk indicator presentation more specific, we have added exclusive slides like industry operations summary, operational challenges, sales & marketing challenges, company strategy, product roadmap, financial summary, operating plan, threat mitigation strategies and many more. Not only this, our ORM presentation templates help to reduce the roadblocks in order to develop a better business management. Also, if you want to Create presentations on similar topics like risk assessment, implementation of threat control, strategic goals, tactical planning, integrated business planning, manpower planning, industry problem solving etc., then go with this organizational risk management PPT. So now what are you waiting for? Download our professionally created business operational risk management PowerPoint presentation graphics now and get the desired results. Address their gripes with our Business Operational Risk Management PowerPoint Presentation Slides. Identify cause for genuine complaint.
Case Study - Improve customer service and field service operationsAshish Saxena
The client implemented an integrated SAP CRM and SAP ECC solution to retire their legacy systems and improve customer support and field service. This provided quicker response times, faster issue resolution, and more efficient resource scheduling. Key performance indicators like average response time and mean time to repair saw improvements. The system also allowed for improved field engineer availability and utilization as well as cost tracking and service contract profitability measurement. Accrete Solutions helped design and implement the solution using best practice service processes and integrating SAP CRM with SAP ECC for logistics and finance functionality.
Recruiting in the Digital Age: A Social Media MasterclassLuanWise
In this masterclass, presented at the Global HR Summit on 5th June 2024, Luan Wise explored the essential features of social media platforms that support talent acquisition, including LinkedIn, Facebook, Instagram, X (formerly Twitter) and TikTok.
Industrial Tech SW: Category Renewal and CreationChristian Dahlen
Every industrial revolution has created a new set of categories and a new set of players.
Multiple new technologies have emerged, but Samsara and C3.ai are only two companies which have gone public so far.
Manufacturing startups constitute the largest pipeline share of unicorns and IPO candidates in the SF Bay Area, and software startups dominate in Germany.
How MJ Global Leads the Packaging Industry.pdfMJ Global
MJ Global's success in staying ahead of the curve in the packaging industry is a testament to its dedication to innovation, sustainability, and customer-centricity. By embracing technological advancements, leading in eco-friendly solutions, collaborating with industry leaders, and adapting to evolving consumer preferences, MJ Global continues to set new standards in the packaging sector.
At Techbox Square, in Singapore, we're not just creative web designers and developers, we're the driving force behind your brand identity. Contact us today.
Company Valuation webinar series - Tuesday, 4 June 2024FelixPerez547899
This session provided an update as to the latest valuation data in the UK and then delved into a discussion on the upcoming election and the impacts on valuation. We finished, as always with a Q&A
Unveiling the Dynamic Personalities, Key Dates, and Horoscope Insights: Gemin...my Pandit
Explore the fascinating world of the Gemini Zodiac Sign. Discover the unique personality traits, key dates, and horoscope insights of Gemini individuals. Learn how their sociable, communicative nature and boundless curiosity make them the dynamic explorers of the zodiac. Dive into the duality of the Gemini sign and understand their intellectual and adventurous spirit.
The 10 Most Influential Leaders Guiding Corporate Evolution, 2024.pdfthesiliconleaders
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Zodiac Signs and Food Preferences_ What Your Sign Says About Your Tastemy Pandit
Know what your zodiac sign says about your taste in food! Explore how the 12 zodiac signs influence your culinary preferences with insights from MyPandit. Dive into astrology and flavors!
Understanding User Needs and Satisfying ThemAggregage
https://www.productmanagementtoday.com/frs/26903918/understanding-user-needs-and-satisfying-them
We know we want to create products which our customers find to be valuable. Whether we label it as customer-centric or product-led depends on how long we've been doing product management. There are three challenges we face when doing this. The obvious challenge is figuring out what our users need; the non-obvious challenges are in creating a shared understanding of those needs and in sensing if what we're doing is meeting those needs.
In this webinar, we won't focus on the research methods for discovering user-needs. We will focus on synthesis of the needs we discover, communication and alignment tools, and how we operationalize addressing those needs.
Industry expert Scott Sehlhorst will:
• Introduce a taxonomy for user goals with real world examples
• Present the Onion Diagram, a tool for contextualizing task-level goals
• Illustrate how customer journey maps capture activity-level and task-level goals
• Demonstrate the best approach to selection and prioritization of user-goals to address
• Highlight the crucial benchmarks, observable changes, in ensuring fulfillment of customer needs
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Building Your Employer Brand with Social MediaLuanWise
Presented at The Global HR Summit, 6th June 2024
In this keynote, Luan Wise will provide invaluable insights to elevate your employer brand on social media platforms including LinkedIn, Facebook, Instagram, X (formerly Twitter) and TikTok. You'll learn how compelling content can authentically showcase your company culture, values, and employee experiences to support your talent acquisition and retention objectives. Additionally, you'll understand the power of employee advocacy to amplify reach and engagement – helping to position your organization as an employer of choice in today's competitive talent landscape.
IMPACT Silver is a pure silver zinc producer with over $260 million in revenue since 2008 and a large 100% owned 210km Mexico land package - 2024 catalysts includes new 14% grade zinc Plomosas mine and 20,000m of fully funded exploration drilling.
Part 2 Deep Dive: Navigating the 2024 Slowdownjeffkluth1
Introduction
The global retail industry has weathered numerous storms, with the financial crisis of 2008 serving as a poignant reminder of the sector's resilience and adaptability. However, as we navigate the complex landscape of 2024, retailers face a unique set of challenges that demand innovative strategies and a fundamental shift in mindset. This white paper contrasts the impact of the 2008 recession on the retail sector with the current headwinds retailers are grappling with, while offering a comprehensive roadmap for success in this new paradigm.
4. Tactics for improving efficiencies and highlights of case studies
5. SM-Plus overview with an outline of functionality- Resultsand examples of success stories
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7. Challenges your DEALERS face: Limited resources • Slow cash flow • Aging equipment, tools, fleet • Down-sized workforce, lack of skilled workforce Recent Aberdeen report shows: 23% of service organizations cite lack of enough skilled field technicians as a top pressure they face.
8. Challenges your DEALERS face: Tight margins •Threat of globalization •Risk of product becoming a commodity •Market won’t tolerate price increase Recent report shows: Shrinking product margins placing more pressure on service revenue contribution is one of the top drivers forcing service organizations to turn to technology solutions to control costs. Source: “Recession Battle Plan for Field Service”, Aberdeen Group
9. Challenges your DEALERS face: Demanding Customers •The NOW generation • Little loyalty Recent reports show:Customer demand for faster service call resolution is cited by 40% of service organizations as a top market pressure Best -in-class organizations report 89% current customer retention. Laggards report 35% current customer retention
10. Challenges your DEALERS face: Aggressive competition • Aggressive competition • Price-driven competition Recent report shows:23% of service organizations report that pressure from competing manufacturing or service organizations to be a top pressure.
11. Profit opportunities can leak away... Profit opportunities hiding in the service operation are often overlooked or lost.
12. Profit opportunities can leak away... Miscommunications Limited access to historicals. Duplication of efforts. Dual entries. In efficient scheduling and dispatch Are results being analyzed so improvements can be made? Customer dissatisfaction Failure to up-sell extended warranties. Low renewal rates for maintenance contracts Low field service resolution rates. Delays due to missing parts or equipment
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15. Analytics. Do you know what it costs to service and maintain your customers’ equipment, machines, tools, and fixtures?
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17. Increasing Profits! Aberdeen says: On average SMBs derive 21.5 % of their overall corporate profit from service operation.
18. Increasing Profits! Best-in-class service organization report: 76% have service operations which operate as a profit center… And have seen profitability increase 13-14% in a 12-month period.
19. Single Source customers say: About revenue: Service made up 60% of our gross revenue after implementing SM-Plus. Service revenue grew by more than 62%. - Melody Schlenker, IT Manager, J&D Associates
20. Single Source customers say: About Customer Retention: “While our competitors are complaining about the economy and lost business, we are retaining and bringing on new customers. Competitors are raising prices. We’re maintaining prices … because our overall costs are staying down, with the help of technology.” --Bob Bull, owner and president, CMS Mechanical Service Company
21. Single Source customers say: About Responsiveness and Efficiency: “SM-Plus provides us the solution to capture customer issues immediately, allowing us to react quickly. This same data gives us the information necessary in order to be proactive with other customers.” --John Kasinksi, Vice-President Viking Yachts
22. Single Source customers say: About Profitability: “We’ve seen increase in profit from the service area alone of 30% and it seems likely the trend will continue. There is no sign of slow down, so we are ramping up in order to meet and exceed the increasing demands of this side of the business.” -- John Clark Service Manager of Active Power, Americas.
23. Now what? What are your DEALERS options? We’ll help you analyze and determine where you can increase productivity and savings from deploying SM-Plus in your DEALERS organization.
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25. Service Management-Plus Enterprise Service Plus Business The Integrated Resource Solution designed around the unique needs of the service company, meeting the essential needs of the whole company.
45. Key Service Processes Information available: Contract status Warranty status Parts inventory Technician availability Unit history Customizations Account status Technician is dispatched to field with necessary resources and full access to data. Contact center receives inquiry or request and creates a work order. Data is captured for further tracking. Work is completed and results captured. Parts and labor recorded. Efficient use of resources eliminates waste, streamlines workflow. Access to data speeds resolution rates and increases customer satisfaction. Easy access to data increases productivity. Reducing errors and redundancies leads to greater efficiency. Customer satisfaction leads to customer loyalty and repeat sales. Reporting and analytics enables tracking of Key Performance Indicators, preemptive actions and continuous improvement and greater savings and profitability.
46. Benefits Decrease costs Cut costs of service and warranty repairs Eliminate duplicate data entry Increase throughput Eliminate paper/spreadsheet-based systems Improve resource utilization Dispatch Scheduling based on Geography, Skill-set & Certification Boost service revenues Up-sell service contracts and renewals Make better decisions Provide visibility to service history, costs, schedules
47. Benefits Proactive Service Work Orders Work orders include procedural tasks for faster service times Increased Warranty Awareness Know it’s under warranty before spending company money Regulatory Reporting Capture any regulatory information within SM-Plus for reporting to government & regulatory bodies Shared Knowledge Base One centralized system integrated with accounting, purchasing and production can streamline the ability to share real time information across the enterprise
51. Single Source Customers… We have over 600 Customers world-wide ABB • ABCO AUTOMATION• AC CORPORATION • ACCELERATED CARE PLUS • ACE METALCRAFTS • ACTIVE POWER • ADDISON MCKEE •AG ELECTRONIC MATERIALS • AIR SYSTEMS OF OHIO • AIRGUARD • AIRLITE PLASTICS • AKRON BRASS • ALCOTT • ALINIBAL • ALL-CLAD METALCRAFTERS • AMCO ENGINEERING • ARMTEC DEFENSE • ARUZE GAMING • AUTOMATED PACKAGING SYSTEMS • AVERY DENNISON • BACHMAN MACHINE COMPANY • BAIN ULTRA • BALTIMORE AIRCOIL COMPANY • BARNES AEROSPACE • BETTER BAKED FOODS • BIODEX MEDICAL SYSTEMS • BLAKE AND PENDLETON • BLAKELL EUROPLACER • BLUE CROSS • BLYTHECO • BOSCH • CADWELL LABORATORIES • CARDIAC SCIENCE CORPORATION • CERTIFIED AVIATION • CHAMPION BUS • CMS MECHANICAL • DAIFUKU • ELI LILLY AND COMPANY • FMC TECHNOLOGIES • GENERAL ELECTRIC • GLOBAL MEDICAL IMAGING • GMT CORPORATION • GOODRICH• GRADY WHITE BOATS • GULF COAST INGNITION AND CONTROLS • HARTRIDGE • HASKRIS COMPANY • HINKLEY YACHTS • HONEYWELL • ION GEOPHYSICAL • JAYPRO SPORTS • JERGENS • KOMAX CORPORATION • MACK INDUSTRIES • METALS USA • MICROMED• MITSUBISHI • NASHVILLE WIRE PRODUCTS • NIECO• PACIFIC BEARING • OMNEX • OSHKOSH SPECIALTY VEHICLES • SIEMENS • SMITHS AEROSPACE • SPUDNIK • SYSTEMS MAINTENANCE SERVICES • TERUMO CARDIOVASCULAR SYSTEMS • TRIUMPH • VALERUS COMPRESSION • VIKING YACHT COMPANY
52. Expertise Single Source is recognized for its expertise in service management. It is the subject of our entire focus. We allocate major resources toward: •Researching and tracking trends •Gathering and creating educational materials • Hosting and sponsoring industry events•Inviting analysts and best-in-class firms to share their insights.
53. Expertise …We use this expertise to develop and support software solutions that provide companies with unparalleled advancements in service management efficiencies. We continually refine our products, enhancing features and adding functionality to meet changing market needs. We set the benchmark for what can be achieved through service management efficiencies.
55. Q Our company has an ERP that, basically, is working fine in other areas of the business, but has serious shortcomings in the service operation. A If you recognize you are experiencing problems in service, you are likely missing opportunities elsewhere in the organization. Issues in service affect inventory, billing…on through the company. Service problems are seldom isolated to the service operation.
56. Q We have multiple locations, multiple warehouses and multiple distribution hubs…does this cause a problem? A We work with large global companies, companies with multiple divisions or a headquarters located outside the US. Several of our customers have branch offices, distribution centers and parts depot. Most have employees that work remote or have technicians in the field. In each case, SM-Plus helps them improve efficiencies and streamline operations.
57. Q Our primary form of service is depot repair. How do you handle reverse logistics? A Whether service is performed in the field or as depot repair, our functionality helps streamline activities (such as shipping/receiving), monitor and track units for repair, track parts and labor used, manage warranties and service contracts associated with each unit and maintain easy access to data so customer questions can be answered quickly and accurately.
58. Q We want to provide our field technicians with mobile devices. Does your product support mobile applications? Laptops? PDAs? A Our mobile and web modules play an important role in maximizing the efficiency of field technicians. Whether using a laptop or synching a handheld device before and after the service event, SM-Plus Mobile allows field technicians to access important data concerning parts inventory, service history, unit configuration and contract status. GPS capabilities assist with schedule/dispatch, increasing productivity and data capture.
59. Q DO YOU HAVE MORE QUESTIONS? A Visit our website or call. We would love to provide the answers. www.singlesrc.com +1 317 596 3000
60. How can we help you reach your business goals? Cory Rhodes VP of Partner Development +1 317 596 3000 x145 corrho@singlesrc.com www.singlesrc.com
61. Service Management-Plus Enterprise A Series of Presentations. Service Plus BusinessThe Integrated Resource Solution designed around the unique needs of the service company, meeting the essential needs of the whole company.