John Mertl

Toronto, Canada Area Canada

Managing Partner

Aviation

Senior management consultant advising F500 clients on strategy, transformation and optimization of sales and customer service operations. Specializing in implementation of information systems, tools and complex organizational transformations, implementing and optimizing sales and customer service operations, self-service channels, and eCommerce capabilities. Held various leadership roles at enterprise software and consulting firms serving F500 clients in aerospace & defense, manufacturing, telecommunications, mining industries and government. Specialties: strategy, complex business transformation; business/enterprise architecture; sales and customer service operations; multi-channel s...