TAKE BACK YOUR DATA:
Past week, it has been very inspirational to deep dive into the topic of digital workspace and during our recent event here in KLCC, we presented a customized angle for Digital Workplace for contact center operators and providers. Our objective was to embrace new working methods, ensure highest level of security and privacy within contact centers. We have seen sufficiently how contact centers can sometimes become the springboard to data privacy issues and operators can consider these tools to ensure everything that belongs to you, stays tangibly with you! #trust #takebackyourdata
Open Source Driving Digital Workplace CollaborationSanjay Willie
A presentation i did for the Malaysian Government's Open Source Initiative or OSDeC (http://osdec.gov.my/) with hope to inculcate and embrace open source options for digital workplace within our government and certainly to everyone else as well. Open Source has literally everything one would need to push this agenda in the most elegant and users will love it due to the respective product UIs (friendliness, chic, fast, easy of use, modern) and continuous sustainability as some of these products are backed by large open source advocates and companies
Go beyond the basics and learn about real life experiences, practical production use cases and best practices. Agenda includes:
• Implementing Azure as a recovery site —why companies are doing it and how
• Machine learning and service bus will change the way you look at the future of IT
• Identity for multi-factor authentication, external users, and on-premise password reset
• Storage experiences, backup and recovery and blob storage for virtual machines
• Building custom applications within the Azure cloud, lessons learned
• Automating datacenter processes with Azure Automation and SMA. Learn about companies that are building "automation as a service"
• Using HDInsight for Hadoop based big data
Accenture is a global management consulting and outsourcing firm with over 186,000 employees. It has been recognized as a leader in knowledge sharing and social learning. Accenture's social learning mission is to enable employees to learn from each other and bring the best practices to clients. The company focuses on building a collaborative culture through connection, contribution, and cultivation between employees. Accenture develops social learning programs using five building blocks: leadership and culture, governance, technology, user experience, and purposeful community activities.
Proven Practices for Office 365 Deployment, Security and ManagementPerficient, Inc.
This document discusses best practices for deploying Office 365. It recommends identifying a pilot group and considering workloads like OneDrive for Business or Office 365 ProPlus to get started. It warns against common mistakes like excluding important groups from planning or lack of understanding of product functionality. The document also discusses identity and authentication as first steps, specifically leveraging existing directories to reduce management overhead and providing single sign-on without new passwords. It highlights Centrify Identity Service as a solution that simplifies and secures Office 365 deployment through automated provisioning, mobile management, multifactor authentication policies and support for thousands of applications through single sign-on.
This document discusses Salesforce DX, which is a development tool that allows developers to develop, test, and deploy Salesforce applications locally. It introduces key concepts like the Salesforce CLI, scratch orgs, unlocked packages, and continuous integration.
The Salesforce CLI is the main tool for Salesforce DX that allows developers to create scratch orgs and manage the local source code. A scratch org is a temporary development environment, while a Developer Hub org is used to manage scratch orgs. Projects are defined in a sfdx-project.json file.
Unlocked packages allow encapsulating and versioning metadata changes. They promote modular development and support dependencies. Continuous integration automates the deployment pipeline by running Salesforce
Getting started on an intranet software deployment project can be a confusing and daunting task. But don‘t worry, we are going to address common issues and all of the questions you may have and explain the most important factors to make your intranet a success.
Finding Success with Managed Services in the Azure EnvironmentHostway|HOSTING
Join Microsoft Chief Strategist James Staten and HOSTING VP of Product Sean Bruton for this eye-opening exploration into – and discussion about – the successful union of Azure with managed services to optimize your cloud (and business) performance.
Solusitek is an IT services provider based in Indonesia that offers a range of solutions including networking, security, database, and web development services. They aim to provide efficient and effective technology solutions to help organizations. Their team of experienced IT experts works with clients to understand their needs and deliver customized solutions. Some of the key services they offer include network implementation, server installation, software development, and ongoing maintenance and support. Solusitek has completed projects for clients in various industries in Indonesia as well as Malaysia.
Open Source Driving Digital Workplace CollaborationSanjay Willie
A presentation i did for the Malaysian Government's Open Source Initiative or OSDeC (http://osdec.gov.my/) with hope to inculcate and embrace open source options for digital workplace within our government and certainly to everyone else as well. Open Source has literally everything one would need to push this agenda in the most elegant and users will love it due to the respective product UIs (friendliness, chic, fast, easy of use, modern) and continuous sustainability as some of these products are backed by large open source advocates and companies
Go beyond the basics and learn about real life experiences, practical production use cases and best practices. Agenda includes:
• Implementing Azure as a recovery site —why companies are doing it and how
• Machine learning and service bus will change the way you look at the future of IT
• Identity for multi-factor authentication, external users, and on-premise password reset
• Storage experiences, backup and recovery and blob storage for virtual machines
• Building custom applications within the Azure cloud, lessons learned
• Automating datacenter processes with Azure Automation and SMA. Learn about companies that are building "automation as a service"
• Using HDInsight for Hadoop based big data
Accenture is a global management consulting and outsourcing firm with over 186,000 employees. It has been recognized as a leader in knowledge sharing and social learning. Accenture's social learning mission is to enable employees to learn from each other and bring the best practices to clients. The company focuses on building a collaborative culture through connection, contribution, and cultivation between employees. Accenture develops social learning programs using five building blocks: leadership and culture, governance, technology, user experience, and purposeful community activities.
Proven Practices for Office 365 Deployment, Security and ManagementPerficient, Inc.
This document discusses best practices for deploying Office 365. It recommends identifying a pilot group and considering workloads like OneDrive for Business or Office 365 ProPlus to get started. It warns against common mistakes like excluding important groups from planning or lack of understanding of product functionality. The document also discusses identity and authentication as first steps, specifically leveraging existing directories to reduce management overhead and providing single sign-on without new passwords. It highlights Centrify Identity Service as a solution that simplifies and secures Office 365 deployment through automated provisioning, mobile management, multifactor authentication policies and support for thousands of applications through single sign-on.
This document discusses Salesforce DX, which is a development tool that allows developers to develop, test, and deploy Salesforce applications locally. It introduces key concepts like the Salesforce CLI, scratch orgs, unlocked packages, and continuous integration.
The Salesforce CLI is the main tool for Salesforce DX that allows developers to create scratch orgs and manage the local source code. A scratch org is a temporary development environment, while a Developer Hub org is used to manage scratch orgs. Projects are defined in a sfdx-project.json file.
Unlocked packages allow encapsulating and versioning metadata changes. They promote modular development and support dependencies. Continuous integration automates the deployment pipeline by running Salesforce
Getting started on an intranet software deployment project can be a confusing and daunting task. But don‘t worry, we are going to address common issues and all of the questions you may have and explain the most important factors to make your intranet a success.
Finding Success with Managed Services in the Azure EnvironmentHostway|HOSTING
Join Microsoft Chief Strategist James Staten and HOSTING VP of Product Sean Bruton for this eye-opening exploration into – and discussion about – the successful union of Azure with managed services to optimize your cloud (and business) performance.
Solusitek is an IT services provider based in Indonesia that offers a range of solutions including networking, security, database, and web development services. They aim to provide efficient and effective technology solutions to help organizations. Their team of experienced IT experts works with clients to understand their needs and deliver customized solutions. Some of the key services they offer include network implementation, server installation, software development, and ongoing maintenance and support. Solusitek has completed projects for clients in various industries in Indonesia as well as Malaysia.
Accelerate Self-Service Analytics with Data Virtualization and VisualizationDenodo
Watch full webinar here: https://bit.ly/39AhUB7
Enterprise organizations are shifting to self-service analytics as business users need real-time access to holistic and consistent views of data regardless of its location, source or type for arriving at critical decisions.
Data Virtualization and Data Visualization work together through a universal semantic layer. Learn how they enable self-service data discovery and improve performance of your reports and dashboards.
In this session, you will learn:
- Challenges faced by business users
- How data virtualization enables self-service analytics
- Use case and lessons from customer success
- Overview of the highlight features in Tableau
SharePoint Inspired 'Get more from your data with Office 365'Xylos
This document provides an agenda for a SharePoint Inspired training day event. The agenda includes sessions on Office 365 news and updates, Delve, Search and My Analytics, Microsoft Flow and PowerApps, and PowerBI. There will also be a closing reception. The document discusses the services that the SharePoint consulting firm Smart Digitals provides, including architecture, migrations, development, and training. It summarizes upcoming Microsoft Flow and PowerApps capabilities and provides demos of Delve, MyAnalytics, Flow and PowerApps. Q&A is scheduled at the end.
How IBM is Creating a Foundation for Cloud InnovationCCG
IBM is making waves in the Cloud Innovation. At our Data Analytics Meetup, Tom Ericsson, explores the transformation that IBM has taken with its recent announcement of moving from Bluemix to Cloud.
Creative Social Intranet Software is a Employee Intranet Portal that provides companies the ability to share ideas, post documents, merge schedules, upload photos & collaborate on projects within a single secure intranet portal.
SaaSfocus is a cloud solutions company based in Meridian, Idaho that provides scalable cloud implementations and consulting services. They have over 200 successful cloud projects, a team of over 100 developers and designers, and expertise in Salesforce, AWS, and other platforms. SaaSfocus focuses on integration, business intelligence, and user experience to deliver optimized cloud solutions to customers.
Starter Kit for Collaboration from Karuana @ Microsoft ITKaruana Gatimu
How does Microsoft IT approach the collaboration space? This Real World IT presentation is shared with customers worldwide to accelerate their ability to achieve more from their investments.
Also includes links to success.office.com templates in context of how to use them to kick start better adoption of what is available in your enterprise.
(Feb 2015)
This document discusses implementing Oracle Fusion Middleware using a holistic approach. It proposes a phased implementation strategy to first lay the foundation, then harvest initial value, and evolve capabilities over time. Key elements include establishing the right people, processes, and technology - such as implementing an integrated enterprise portal, identity and access management, and middleware services. The approach aims to improve processes, integration, security and platform quality of service through leveraging Oracle products like SOA Suite, BPM Suite, and WebCenter in an optimized architecture.
Brighttalk understanding the promise of sde - finalAndrew White
Mr. White has 15 years of experience designing and managing systems monitoring and event management software. He previously led monitoring organizations at a Fortune 100 company and consulted for various organizations. He is now a cloud and smarter infrastructure specialist at IBM. The document discusses software-defined environments and their promise to increase agility through automation and integration of IT infrastructure.
As public and private cloud adoption skyrockets, the number of attacks against cloud infrastructure is also increasing dramatically. Now more than ever, it is crucial to secure your cloud assets and data against advanced threats.
We’ll dig into what it means to be successful in the cloud and what successful organizations do more of (and less of) than their less successful peers. We’ll look across technologies adopted, organizational and operational practices, and vendors embraced.
Recorded webinar: https://youtu.be/Og1-xcc7JNs
IntegrationWorks: Grow Your Business with the API EconomyLara Pascoe
This document summarizes a presentation about APIs and microservices. It discusses how digital companies have adopted microservices at scale due to their business models and technical foundations, while traditional enterprises face more challenges. It then demonstrates IBM API management and StrongLoop products, showing how they can help companies expose and manage APIs internally and externally. The presentation concludes by announcing a new IBM product that integrates API management and development capabilities.
Discover the concept of 'on-the-fly' analysis with TIBCO Spotfire based on effortless of coding program for combining different types of file, cut cost of increasing in DB warehouse while DB growing, and real time analysis for digital era.
This document discusses the services provided by Enabling Technologies including:
- Implementing and supporting Office 365, Skype for Business, custom apps, Azure, and managed services.
- Providing end user productivity, infrastructure optimization, business agility, and IT innovation solutions.
- Enabling has extensive experience as a Microsoft partner, winning multiple awards and competencies.
Bob Tech Solutions is an IT consulting firm headquartered in Bangalore, India that provides enterprise IT solutions, mobility services, and professional services. It has over 300 employees and offices in India, the US, and South Africa. It is ISO certified for quality and data security. It offers services including product engineering, enterprise mobility, and professional services like staff augmentation, hiring and training resources for clients, and remote IT staffing. Its goal is to provide cost-effective and reliable business solutions for clients.
Digital is disrupting the physical world with new business models. In this presentation from SOA Software VP of Product Marketing, Sachin Agarwal, learn how APIs are used to drive new digital channels securely and safely.
BusinessIntelligenze is an expert BI company that specializes in creating and deploying cloud and mobile solutions. They offer a SaaS business intelligence platform that allows business users to access and analyze data independently through an easy-to-use interface. Their methodology focuses on fast deployments and low costs. They have expertise across technologies and take a partnership approach to seamlessly extend their clients' organizations.
FyNSiS Technologies provides SuiteCRM consulting and custom application development services using open source technologies like PHP, MySQL, and SuiteCRM. They have sales and development centers in India and offer solutions like CRM implementation, mobile application development, and vertical-specific CRM systems for industries like manufacturing, IT, telecom, real estate, and education. Their SuiteCRM services include integrations with other systems, custom reports and dashboards, marketing automation, and sales force automation features within SuiteCRM. They aim to provide a cost-effective and open source alternative to proprietary CRM systems like Salesforce.
Want to know more about Common Data Model and Service? You need to understant what's the difference between CDS for Apps and Analytics? Feel free to use these slides and send me your feed backs.
Hitachi Content Platform Anywhere Implementation Service DatasheetHitachi Vantara
Learn more about Hitachi Content Platform Anywhere by visiting http://www.hds.com/products/file-and-content/hitachi-content-platform-anywhere.html
and more information on the Hitachi Content Platform is at http://www.hds.com/products/file-and-content/content-platform
TRANSFORM DATA WITH INSIGHTFUL ANALYTICS - BUSINESS INTELLIGENCE SOLUTIONSTaction Software LLC
in today’s progressive business environment, it has become an absolute necessity to have insights into the data and accordingly analyze it in-depth to deliver sustainable performance. To hold a distinct competitive advantage, organizations must be willing to go-beyond the traditional way of capturing and using the data. Empowered business decisions require real-time data analytics and Trends for balancing business projections and actual deliveries. Taction’s Business Intelligence practice helps businesses to unlock the data value for faster decision-making, maximum accuracy and efficiency to accelerate innovation to get a competitive advantage.
Exploring ChatGPT Prompt Hacks To Maximally Optimise Your QueriesSanjay Willie
A comprehensive exploration of artificial intelligence, particularly focusing on its historical development, notable milestones, and various applications. It begins with a brief history of AI, tracing its ancient philosophical roots through to contemporary advancements like quantum computing and advanced robotics. Key historical highlights include the development of "Shakey," the first mobile robot capable of reasoning about its environment, and ELIZA, the first chatbot.
The presentation also covers the evolution of self-driving technology, starting with Ernst Dickmanns' pioneering work in the 1980s. It delves into the profound impact of AI in games, exemplified by AlphaGo's victory over a human Go champion.
Furthermore, it details the types of AI and machine learning, emphasizing the revolutionary role of ChatGPT. Introduced by OpenAI, ChatGPT quickly became the fastest app to reach 100 million users due to its versatile capabilities in language processing and interaction.
Lastly, the slides provide practical insights on effectively utilizing ChatGPT, such as optimizing input to enhance outcomes and integrating ChatGPT's API into various applications. The presentation is aimed at both educating on AI's capabilities and demonstrating its practical applications in modern technology scenarios.
In this presentation, we walk through some of the tips and tricks of using ChatGPT to better one's prompts interacting with ChatGPT. Hope you find it useful :-)
More Related Content
Similar to Enhancing Contact Centers Through Open Source Digital Workplace Solutions
Accelerate Self-Service Analytics with Data Virtualization and VisualizationDenodo
Watch full webinar here: https://bit.ly/39AhUB7
Enterprise organizations are shifting to self-service analytics as business users need real-time access to holistic and consistent views of data regardless of its location, source or type for arriving at critical decisions.
Data Virtualization and Data Visualization work together through a universal semantic layer. Learn how they enable self-service data discovery and improve performance of your reports and dashboards.
In this session, you will learn:
- Challenges faced by business users
- How data virtualization enables self-service analytics
- Use case and lessons from customer success
- Overview of the highlight features in Tableau
SharePoint Inspired 'Get more from your data with Office 365'Xylos
This document provides an agenda for a SharePoint Inspired training day event. The agenda includes sessions on Office 365 news and updates, Delve, Search and My Analytics, Microsoft Flow and PowerApps, and PowerBI. There will also be a closing reception. The document discusses the services that the SharePoint consulting firm Smart Digitals provides, including architecture, migrations, development, and training. It summarizes upcoming Microsoft Flow and PowerApps capabilities and provides demos of Delve, MyAnalytics, Flow and PowerApps. Q&A is scheduled at the end.
How IBM is Creating a Foundation for Cloud InnovationCCG
IBM is making waves in the Cloud Innovation. At our Data Analytics Meetup, Tom Ericsson, explores the transformation that IBM has taken with its recent announcement of moving from Bluemix to Cloud.
Creative Social Intranet Software is a Employee Intranet Portal that provides companies the ability to share ideas, post documents, merge schedules, upload photos & collaborate on projects within a single secure intranet portal.
SaaSfocus is a cloud solutions company based in Meridian, Idaho that provides scalable cloud implementations and consulting services. They have over 200 successful cloud projects, a team of over 100 developers and designers, and expertise in Salesforce, AWS, and other platforms. SaaSfocus focuses on integration, business intelligence, and user experience to deliver optimized cloud solutions to customers.
Starter Kit for Collaboration from Karuana @ Microsoft ITKaruana Gatimu
How does Microsoft IT approach the collaboration space? This Real World IT presentation is shared with customers worldwide to accelerate their ability to achieve more from their investments.
Also includes links to success.office.com templates in context of how to use them to kick start better adoption of what is available in your enterprise.
(Feb 2015)
This document discusses implementing Oracle Fusion Middleware using a holistic approach. It proposes a phased implementation strategy to first lay the foundation, then harvest initial value, and evolve capabilities over time. Key elements include establishing the right people, processes, and technology - such as implementing an integrated enterprise portal, identity and access management, and middleware services. The approach aims to improve processes, integration, security and platform quality of service through leveraging Oracle products like SOA Suite, BPM Suite, and WebCenter in an optimized architecture.
Brighttalk understanding the promise of sde - finalAndrew White
Mr. White has 15 years of experience designing and managing systems monitoring and event management software. He previously led monitoring organizations at a Fortune 100 company and consulted for various organizations. He is now a cloud and smarter infrastructure specialist at IBM. The document discusses software-defined environments and their promise to increase agility through automation and integration of IT infrastructure.
As public and private cloud adoption skyrockets, the number of attacks against cloud infrastructure is also increasing dramatically. Now more than ever, it is crucial to secure your cloud assets and data against advanced threats.
We’ll dig into what it means to be successful in the cloud and what successful organizations do more of (and less of) than their less successful peers. We’ll look across technologies adopted, organizational and operational practices, and vendors embraced.
Recorded webinar: https://youtu.be/Og1-xcc7JNs
IntegrationWorks: Grow Your Business with the API EconomyLara Pascoe
This document summarizes a presentation about APIs and microservices. It discusses how digital companies have adopted microservices at scale due to their business models and technical foundations, while traditional enterprises face more challenges. It then demonstrates IBM API management and StrongLoop products, showing how they can help companies expose and manage APIs internally and externally. The presentation concludes by announcing a new IBM product that integrates API management and development capabilities.
Discover the concept of 'on-the-fly' analysis with TIBCO Spotfire based on effortless of coding program for combining different types of file, cut cost of increasing in DB warehouse while DB growing, and real time analysis for digital era.
This document discusses the services provided by Enabling Technologies including:
- Implementing and supporting Office 365, Skype for Business, custom apps, Azure, and managed services.
- Providing end user productivity, infrastructure optimization, business agility, and IT innovation solutions.
- Enabling has extensive experience as a Microsoft partner, winning multiple awards and competencies.
Bob Tech Solutions is an IT consulting firm headquartered in Bangalore, India that provides enterprise IT solutions, mobility services, and professional services. It has over 300 employees and offices in India, the US, and South Africa. It is ISO certified for quality and data security. It offers services including product engineering, enterprise mobility, and professional services like staff augmentation, hiring and training resources for clients, and remote IT staffing. Its goal is to provide cost-effective and reliable business solutions for clients.
Digital is disrupting the physical world with new business models. In this presentation from SOA Software VP of Product Marketing, Sachin Agarwal, learn how APIs are used to drive new digital channels securely and safely.
BusinessIntelligenze is an expert BI company that specializes in creating and deploying cloud and mobile solutions. They offer a SaaS business intelligence platform that allows business users to access and analyze data independently through an easy-to-use interface. Their methodology focuses on fast deployments and low costs. They have expertise across technologies and take a partnership approach to seamlessly extend their clients' organizations.
FyNSiS Technologies provides SuiteCRM consulting and custom application development services using open source technologies like PHP, MySQL, and SuiteCRM. They have sales and development centers in India and offer solutions like CRM implementation, mobile application development, and vertical-specific CRM systems for industries like manufacturing, IT, telecom, real estate, and education. Their SuiteCRM services include integrations with other systems, custom reports and dashboards, marketing automation, and sales force automation features within SuiteCRM. They aim to provide a cost-effective and open source alternative to proprietary CRM systems like Salesforce.
Want to know more about Common Data Model and Service? You need to understant what's the difference between CDS for Apps and Analytics? Feel free to use these slides and send me your feed backs.
Hitachi Content Platform Anywhere Implementation Service DatasheetHitachi Vantara
Learn more about Hitachi Content Platform Anywhere by visiting http://www.hds.com/products/file-and-content/hitachi-content-platform-anywhere.html
and more information on the Hitachi Content Platform is at http://www.hds.com/products/file-and-content/content-platform
TRANSFORM DATA WITH INSIGHTFUL ANALYTICS - BUSINESS INTELLIGENCE SOLUTIONSTaction Software LLC
in today’s progressive business environment, it has become an absolute necessity to have insights into the data and accordingly analyze it in-depth to deliver sustainable performance. To hold a distinct competitive advantage, organizations must be willing to go-beyond the traditional way of capturing and using the data. Empowered business decisions require real-time data analytics and Trends for balancing business projections and actual deliveries. Taction’s Business Intelligence practice helps businesses to unlock the data value for faster decision-making, maximum accuracy and efficiency to accelerate innovation to get a competitive advantage.
Similar to Enhancing Contact Centers Through Open Source Digital Workplace Solutions (20)
Exploring ChatGPT Prompt Hacks To Maximally Optimise Your QueriesSanjay Willie
A comprehensive exploration of artificial intelligence, particularly focusing on its historical development, notable milestones, and various applications. It begins with a brief history of AI, tracing its ancient philosophical roots through to contemporary advancements like quantum computing and advanced robotics. Key historical highlights include the development of "Shakey," the first mobile robot capable of reasoning about its environment, and ELIZA, the first chatbot.
The presentation also covers the evolution of self-driving technology, starting with Ernst Dickmanns' pioneering work in the 1980s. It delves into the profound impact of AI in games, exemplified by AlphaGo's victory over a human Go champion.
Furthermore, it details the types of AI and machine learning, emphasizing the revolutionary role of ChatGPT. Introduced by OpenAI, ChatGPT quickly became the fastest app to reach 100 million users due to its versatile capabilities in language processing and interaction.
Lastly, the slides provide practical insights on effectively utilizing ChatGPT, such as optimizing input to enhance outcomes and integrating ChatGPT's API into various applications. The presentation is aimed at both educating on AI's capabilities and demonstrating its practical applications in modern technology scenarios.
In this presentation, we walk through some of the tips and tricks of using ChatGPT to better one's prompts interacting with ChatGPT. Hope you find it useful :-)
The Role of Governments In Sustaining The 4th Industrial RevolutionSanjay Willie
Slides were made from online research that was shared with some people working in the govt of Malaysia. Ideas and graphics are common attribution, online resources and are not mine alone. Mainly taken from G20 summit and World Economic Forum
Functionality, security and performance monitoring of web assets (e.g. Joomla...Sanjay Willie
This presentation was from Joomla day 2016 held right here in KLCC Malaysia. Astiostech presented several important factors to consider when monitoring a web service with of course special focus on Joomla. However, these guidelines can be used for just about any web service you may want to monitor. Monitoring is pivotal to a web infrastructure and it should not be considered today as a luxury. With tools like Nagios XI, we can simply start monitoring with mere clicks of a web browser and you're pretty much on the right track.
Build HA Asterisk on Microsoft Azure using DRBD/HeartbeatSanjay Willie
This was presented during Microsoft Azure's BootCamp on April 25 2015 at Microsoft Malaysia. This particular session was about using OSS Asterisk on Azure with HA capabilities.
High Availability Asterisk and FreePBX on Microsoft AzureSanjay Willie
In this slide, we presented to MaGIC Malaysia for entrepreneurs wanting to get an Asterisk business on cloud going. Here, we provide the most basic, lowest level method of having a HA on Microsoft Azure with FreePBX,
Components used with Azure's Ubuntu 14.04 image
1) Asterisk 11
2) FreePBX 2.11
3) DRBD
4) Heartbeat - but without actually relying on Virtual IP since we use Azure Cloud to do the HA by exposing TCP5060
5) Use Azure's HA method to achieve HA by ensuring that whichever server that "listens" to port TCP5060 will have all the HA DNS name of Asterisk traffic redirected there.
NagiosXI - Astiostech NagiosXI Event with NTT MSC CyberjayaSanjay Willie
IMPORTANT: Parts of these slides, its content and its materials are taken off the web. I do not claim rights to them. I am merely showcasing them for public knowledge. If you find any information or items that are your copyright, etc, please write in explanation and i will take them down. Thank you.
This document provides an overview of WebRTC and its integration with Asterisk. Some key points:
- WebRTC enables real-time communication directly in browsers without additional plugins and works across browsers, OSs, and networks.
- It has been adopted as an HTML5 standard by the IETF and W3C and allows audio/video calls, chat, and telepresence using JavaScript APIs.
- Asterisk 11 officially supports WebRTC protocols like STUN, ICE, and TURN to enable best connectivity. This allows calls between WebRTC browsers and Asterisk.
Preparing Non - Technical Founders for Engaging a Tech AgencyISH Technologies
Preparing non-technical founders before engaging a tech agency is crucial for the success of their projects. It starts with clearly defining their vision and goals, conducting thorough market research, and gaining a basic understanding of relevant technologies. Setting realistic expectations and preparing a detailed project brief are essential steps. Founders should select a tech agency with a proven track record and establish clear communication channels. Additionally, addressing legal and contractual considerations and planning for post-launch support are vital to ensure a smooth and successful collaboration. This preparation empowers non-technical founders to effectively communicate their needs and work seamlessly with their chosen tech agency.Visit our site to get more details about this. Contact us today www.ishtechnologies.com.au
Everything You Need to Know About X-Sign: The eSign Functionality of XfilesPr...XfilesPro
Wondering how X-Sign gained popularity in a quick time span? This eSign functionality of XfilesPro DocuPrime has many advancements to offer for Salesforce users. Explore them now!
14 th Edition of International conference on computer visionShulagnaSarkar2
About the event
14th Edition of International conference on computer vision
Computer conferences organized by ScienceFather group. ScienceFather takes the privilege to invite speakers participants students delegates and exhibitors from across the globe to its International Conference on computer conferences to be held in the Various Beautiful cites of the world. computer conferences are a discussion of common Inventions-related issues and additionally trade information share proof thoughts and insight into advanced developments in the science inventions service system. New technology may create many materials and devices with a vast range of applications such as in Science medicine electronics biomaterials energy production and consumer products.
Nomination are Open!! Don't Miss it
Visit: computer.scifat.com
Award Nomination: https://x-i.me/ishnom
Conference Submission: https://x-i.me/anicon
For Enquiry: Computer@scifat.com
WWDC 2024 Keynote Review: For CocoaCoders AustinPatrick Weigel
Overview of WWDC 2024 Keynote Address.
Covers: Apple Intelligence, iOS18, macOS Sequoia, iPadOS, watchOS, visionOS, and Apple TV+.
Understandable dialogue on Apple TV+
On-device app controlling AI.
Access to ChatGPT with a guest appearance by Chief Data Thief Sam Altman!
App Locking! iPhone Mirroring! And a Calculator!!
The Key to Digital Success_ A Comprehensive Guide to Continuous Testing Integ...kalichargn70th171
In today's business landscape, digital integration is ubiquitous, demanding swift innovation as a necessity rather than a luxury. In a fiercely competitive market with heightened customer expectations, the timely launch of flawless digital products is crucial for both acquisition and retention—any delay risks ceding market share to competitors.
Top Benefits of Using Salesforce Healthcare CRM for Patient Management.pdfVALiNTRY360
Salesforce Healthcare CRM, implemented by VALiNTRY360, revolutionizes patient management by enhancing patient engagement, streamlining administrative processes, and improving care coordination. Its advanced analytics, robust security, and seamless integration with telehealth services ensure that healthcare providers can deliver personalized, efficient, and secure patient care. By automating routine tasks and providing actionable insights, Salesforce Healthcare CRM enables healthcare providers to focus on delivering high-quality care, leading to better patient outcomes and higher satisfaction. VALiNTRY360's expertise ensures a tailored solution that meets the unique needs of any healthcare practice, from small clinics to large hospital systems.
For more info visit us https://valintry360.com/solutions/health-life-sciences
Consistent toolbox talks are critical for maintaining workplace safety, as they provide regular opportunities to address specific hazards and reinforce safe practices.
These brief, focused sessions ensure that safety is a continual conversation rather than a one-time event, which helps keep safety protocols fresh in employees' minds. Studies have shown that shorter, more frequent training sessions are more effective for retention and behavior change compared to longer, infrequent sessions.
Engaging workers regularly, toolbox talks promote a culture of safety, empower employees to voice concerns, and ultimately reduce the likelihood of accidents and injuries on site.
The traditional method of conducting safety talks with paper documents and lengthy meetings is not only time-consuming but also less effective. Manual tracking of attendance and compliance is prone to errors and inconsistencies, leading to gaps in safety communication and potential non-compliance with OSHA regulations. Switching to a digital solution like Safelyio offers significant advantages.
Safelyio automates the delivery and documentation of safety talks, ensuring consistency and accessibility. The microlearning approach breaks down complex safety protocols into manageable, bite-sized pieces, making it easier for employees to absorb and retain information.
This method minimizes disruptions to work schedules, eliminates the hassle of paperwork, and ensures that all safety communications are tracked and recorded accurately. Ultimately, using a digital platform like Safelyio enhances engagement, compliance, and overall safety performance on site. https://safelyio.com/
UI5con 2024 - Boost Your Development Experience with UI5 Tooling ExtensionsPeter Muessig
The UI5 tooling is the development and build tooling of UI5. It is built in a modular and extensible way so that it can be easily extended by your needs. This session will showcase various tooling extensions which can boost your development experience by far so that you can really work offline, transpile your code in your project to use even newer versions of EcmaScript (than 2022 which is supported right now by the UI5 tooling), consume any npm package of your choice in your project, using different kind of proxies, and even stitching UI5 projects during development together to mimic your target environment.
UI5con 2024 - Keynote: Latest News about UI5 and it’s EcosystemPeter Muessig
Learn about the latest innovations in and around OpenUI5/SAPUI5: UI5 Tooling, UI5 linter, UI5 Web Components, Web Components Integration, UI5 2.x, UI5 GenAI.
Recording:
https://www.youtube.com/live/MSdGLG2zLy8?si=INxBHTqkwHhxV5Ta&t=0
Hand Rolled Applicative User ValidationCode KataPhilip Schwarz
Could you use a simple piece of Scala validation code (granted, a very simplistic one too!) that you can rewrite, now and again, to refresh your basic understanding of Applicative operators <*>, <*, *>?
The goal is not to write perfect code showcasing validation, but rather, to provide a small, rough-and ready exercise to reinforce your muscle-memory.
Despite its grandiose-sounding title, this deck consists of just three slides showing the Scala 3 code to be rewritten whenever the details of the operators begin to fade away.
The code is my rough and ready translation of a Haskell user-validation program found in a book called Finding Success (and Failure) in Haskell - Fall in love with applicative functors.
Liberarsi dai framework con i Web Component.pptxMassimo Artizzu
In Italian
Presentazione sulle feature e l'utilizzo dei Web Component nell sviluppo di pagine e applicazioni web. Racconto delle ragioni storiche dell'avvento dei Web Component. Evidenziazione dei vantaggi e delle sfide poste, indicazione delle best practices, con particolare accento sulla possibilità di usare web component per facilitare la migrazione delle proprie applicazioni verso nuovi stack tecnologici.
Flutter is a popular open source, cross-platform framework developed by Google. In this webinar we'll explore Flutter and its architecture, delve into the Flutter Embedder and Flutter’s Dart language, discover how to leverage Flutter for embedded device development, learn about Automotive Grade Linux (AGL) and its consortium and understand the rationale behind AGL's choice of Flutter for next-gen IVI systems. Don’t miss this opportunity to discover whether Flutter is right for your project.
Unveiling the Advantages of Agile Software Development.pdfbrainerhub1
Learn about Agile Software Development's advantages. Simplify your workflow to spur quicker innovation. Jump right in! We have also discussed the advantages.
Enums On Steroids - let's look at sealed classes !
Enhancing Contact Centers Through Open Source Digital Workplace Solutions
1. Enhancing Contact Centers
Through Open Source
Digital Workplace
Solutions
Many of the images and information herein are taken from the general public domain. They are used as creative common attribution license, and so is this
presentation. It is not a sales and marketing slide deck, its pure information to empower contact centers. Respective companies and trademark owners reserve
their rights. It is used as pure reference only.
sanjay@astiostech.com
Astiostech Sdn Bhd
& Open Source Community Malaysia
2. Agenda
• Contact centers, here and now
• Digital collaboration
• Modern communication
• Data reconnaissance
• Mobile workforce
3. Digital Workplace
• Digital
• Computer related technologies
• Workplace
• What we define as a workplace?
• What is a digital workplace?
• And how we benifit from digital workplace?
4. Adding value to your
operations
• Effectiveness, efficiency and productivity through
collaboration technologies
• Security and data protection
• Sharply reduce cost, yet keep up the professional
outlook
5. Data breach is painful and expensive!
https://arstechnica.com/tech-policy/2015/04/att-fined-25-million-after-call-center-employees-stole-customers-data/
6. Protect data – Yours and your client’s
Malaysia - Millions of data leaked
7. Here and now - 1
Difficult or no collaboration between agents, supervisors and managers
https://hbr.org/2017/04/let-your-call-center-reps-collaborate
8. Introducing
Onlyoffice
• Beautifully designed
• Works with any existing office documents
• Everything web, desktop and mobile clients too
• Secure, private, fast
• Feature rich
• It’s a document creator, editor, collaborator
• eMail
• CRM
• Project management
• Shared scheduling
• Community forums
9. In other words, its an open source
Office365™ that belongs to you
10. So why Onlyoffice + Owncloud
• Collaborate like a boss today!
• Dozens of features, out of the box, no customization
• If you do need to, feel free to customize to your needs
• Data doesn’t leave your organization
• Complete control
• Grow as big as your servers can take
• It’s open source, big win in terms of cost
Go ahead, swipe right
12. Knowledge workers appreciate chat
Reduce time of
communication via
phone alone
01
Check presence of
colleagues and
communicate
effectively
02
Review history of
chat
03
13. There are many out there and
how do I choose?
• Enterprise grade
• Easy to use and accessed from many different devices
• Capable of defining and enabling good security
• Ability to create group chats or channels
• Can be integrated with contact centers
• E.g. Send group message when no. of callers increases
• Can be used internally or even externally (as a support channel)
14.
15. Introducing
rocket.chat
• It’s a complete collaboration
platform
• It’s like “Slack” but its hosted
internally
• Enterprise grade chat software
• Fast, secure and easy to use
• Support direct, group, channel
messaging
• Search and get fast results
• Insert attachments, voice, video
• Off the record chats (private)
• Customize and build your own
workflows
• External chat (customers can chat
too via website)
16. Added video
conference
• Adding Jitsi into
rocket.chat to the mix
adds full blown video
conference
• But why video
conference system
• Conduct trainings
remote
• Video chat with end
clients with a simple
URL
• Have meetings online
18. A lack of transparency results
in distrust and a deep sense of
insecurity. Trust, honesty,
humility, transparency and
accountability are the building
blocks of a positive reputation.
Trust is the foundation of any
relationship.
A transparent
workplace emphasizes
communication and honesty.
... A transparent workplace,
on the other hand, features
benefits that can lead to
happier employees and even
increased production. The key
to transparent workplaces is
openness between
supervisors and employees.
https://www.stb.gov/filings/all.nsf/ba7f93537688b8e5852573210004b318/6bbaa201ca11a00f8525811e003e00f1/$FILE/243096.pdf http://woman.thenest.com/meaning-transparency-workplace-12630.html
19. Achieving
trust and
awareness
5 Plan for the future
4 Induce corrective measures if necessary
3 Share data as it comes in as fast as possible
2 Create sense of inclusion with data visualization
•Be it good, or bad or both
1 Build trust through visibility
20. Get dashboards and here’s why
• According to Business Intelligence
Report, here are the reasons why
organizations should consider
dashboards today.
• Contact center data
• Operations data
• Financial and projection
• Human resource and
resources availability
• Scheduling
• Technical data
• IT dashboards
http://www.bireports.co.uk/what-is-business-intelligence.phps
21. Introducing Grafana
• Multiple datasources
• Databases, JSON, etc..
• It sits in balance between
technical and easy of use
• Built in alerting parameters
• Combine many data sources into
one
• Hundreds of ready made plugins
• Share securely and effortlessly
22. Adding powerful reporting capabilities with
Jasper reports
• Just like Grafana, it’s easy to
circumnavigate the interface
• Thousands of reports on just
one server
• Powerful, easy to use report
designer
• Built for large queries
• Run reports on the fly or
schedule them for emailing
• Export into many formats
• HTML, PDF, XLS, RTF, SWF, ODF, TXT
• Secure access and access
controls
24. Are you ready for mobility?
• The mobile workforce of the future will work in a virtual
computing environment which is not location dependent,”
Landmark Technologies
• The U.S. mobile worker population will grow at a steady
rate over the next five years, increasing from 96.2 million in
2015 to 105.4 million mobile workers in 2020
25. The future is mobile
Millennials will force
the mobile evolution
Many able and
skilled workers can
work from home
Enable physically
disabled/challenged
individuals
Malaysia and beyond
(removing locality
barriers)
E.g. Hire a French
speaking agent that
lives and works for
you from France
26. Direct benefits of enabling mobility
Productivity will increase!
(Flexjobs research https://remote.co/6-
interesting-benefits-of-remote-work/)
Lower commute,
lower traffic, lower
congestion
Definitely
contribute to eco
friendly office
initiatives
Staff can be
healthier
• Physical and
psychological health
They can be more
loyal
It’s far cheaper for
you!
28. Components
• Server side
• Apache Guacamole
• Virtualbox server (serving multiple OSes)
• Or – Microsoft Terminal Server
• Or – Linux XRDP terminal server
• Your firewall or enable pfsense
• Client side
• HTML5 browser (Chrome, Firefox)
29. Why Astiostech
Mobility
• Pure HTML remote desktop
• Clientless
• No VPN required, just a browser
• Secure
• LDAP/AD authentication
• On screen keyboard
• Confidently access from anywhere, even
airport terminals
• 2 form factor authentication support
• SSO using CAS (open source single sign on)
• Seamless experience for users
• Fast, extremely fast
30. Awesome.Contact.Center
Gain Office365™ like
experience internally with
OnlyOffice+NextCloud,
Rocket.Chat and JitsiMeet to
achieve highest level of
collaboration with security
and privacy.
1
Gain visibility through
beautiful dashboards and
reporting engine using
Grafana and Jasper Reports,
respectively
2
Confidently provide
enterprise grade, highly
secure mobility for agents
through Apache Guacamole
3
31. Open source builds upon the
success of other OSS projects
If I have seen further than others, it is by
standing upon the shoulder of giants;
Sir Isaac Newton
32. To the best of our knowledge, all information included here falls under the fair use or public domain guidelines of copyright law in Malaysia. We strive for accuracy but cannot be held responsible for any errors
in information featured in the slides or incorrect attributions. Astiostech Sdn Bhd does not represent or warrant that the information on this presentation(s) is complete or current and while Astiostech Sdn Bhd
uses reasonable efforts to include accurate and up to date information in the presentation(s), Astiostech Sdn Bhd makes no warranties or representations as to its accuracy. Astiostech Sdn Bhd assumes no
liability or responsibility for any errors or omissions in the content of the presentation. The quotes, articles, news and views are not necessarily representative of the views of Astiostech Sdn Bhd. Some slides
may include content considered inappropriate by some standards for some age groups. We take no responsibility for filtering content based on any standards of morality, religion, or politics. This
presentation(s) and its contents is provided on an “as is” basis. Unless specifically stated otherwise on the Astiostech Sdn Bhd, we make no representations or warranties of any kind with respect to this
presentation(s) or its contents. Astiostech Sdn Bhd disclaims all such representations and warranties, whether express or implied, including, but not limited to, warranties of merchantability and fitness for a
particular purpose. Astiostech Sdn Bhd is not liable for any damages, whether compensatory, direct, indirect, incidental, special, or consequential, arising out of or in connection with the use of the Astiostech
Sdn Bhd presentation(s) or the information thereon. If and to the extent any state does not permit the exclusion or limitation of liability for consequential or incidental damages, Astiostech Sdn Bhd’s liability,
in such state, shall be limited to the fullest extent permitted by law. Many of the images that have been used in the presentation sourced directly from the Public domain, from where in most cases it is
unclear whether copyright has been explicitly claimed. Our intention is to combine information that has been placed in the public domain together with images that have been placed in the public domain to
create a visually and intellectually pleasing presentation. Our intention is not to infringe any artist’s copyright, whether written or visual. We do not claim ownership of any image that has been freely obtained
from the public domain. In the event that we have freely obtained an image or quotation that has been placed in the public domain and in doing so have inadvertently used a copyrighted image without the
copyright holder’s express permission we ask that the copyright holder writes to us directly at info@astiostech.com, upon which we will contact the copyright holder to request full written permission to use
the quote or images. The collection, arrangement and assembly of content on this presentation(s) are the exclusive property of Astiostech Sdn Bhd and are likewise protected by copyright and other
intellectual property laws. This presentation and its contents are Copyright (c) Astiostech Sdn Bhd 2017. ALL RIGHTS RESERVED.
Disclaimer