FSSGlobal is an IT services provider founded in 2005 in Romania that offers consultancy, software development, and support services. It has offices in Bucharest, Prague, Bangalore, and Dublin. The company provides customized solutions for companies worldwide related to ERPs, CRM, application lifecycle management, helpdesk, master data management, and business intelligence. FSSGlobal prides itself on flexibility, on-time delivery, deep business process knowledge, and a highly skilled workforce with expertise across industries and technologies.

1. Bucharest •
Prague • Bangalore • Dublin
Oil and Gas Worldwide IT Services Provider

2. INTRODUCTION




Founded in 2005 in Romania
FSSGlobal offers IT consultancy services related to ERPs and
connected business systems along with software development and
user support activities.
We are a niche solution provider chosen by few major international
companies due to our outstanding deliveries. Our highly skilled
team covers a wide area of expertise ranging from specific
business processes to up-to-date
IT technologies.
Over the time, we have
successfully developed effective
partnerships with business software
IT’s industry majors like SAP,
Microsoft and INFOR.

3. MAKING A DIFFERENCE









Flexibility & Customer Orientation
On Time and Budget Solution Delivery
Deep understanding of business processes
Cross Industry Experience
Fast resourcing capacity
Wide area of IT experience
Global Presence, Worldwide Delivery
Professional, Certified Personnel
Custom-tailored Products and Services

4. SERVICES


Customers
• Focused on providing customized solutions for
companies worldwide
Services Provided
• Business Application Consultancy & Support
• Automated Solution Testing, Quality
Assurance
• Project Management, Business Analysis
• Customized Software Design & Development
• IT infrastructure Hosting & Cloud Computing
• Customer Support Services – 24 hour helpdesk

5. PRODUCTS OVERVIEW
CRM





CRM online is ideal for Finance Brokerage or Insurance
Industry dealing with clients on regular basis.
It helps establishing sales pipeline and lead generation.
Puts together all customer financial data (property, investment,
insurance, salary) in one place.
There is full evidence tracking of all clients discussions
including agreed further actions and tasks delegation.
It is provided either SAAS - software as a service (webbased, free upgrades, business continuity, no upfront
investment) or SAAP - software as a product – regular
deployment.

6. PRODUCTS OVERVIEW
APPLICATION LIFECYCLE MANAGEMENT (ALM)



ALM Online is an interface enabling correlation between IT project
management and software testing processes
Keeps Track of





Enables Effective Project Management











Release and Requirement Status
Development and Tasks
Test Status
Incidents
Release Management
Document Management
Resource Management
Task Management
Test Management - both Manual And Automated
Incident Management
Source Code Management
Useful for Team Collaboration & Knowledge base
Implements Project Management Controls
Bridge between Software Development Lifecycle Steps
Reports Precise & Actual Project Status

7. PRODUCTS OVERVIEW







HELPDESK
Vital Tool for Customer Support in any Industry
Suitable both for Internal and External Customers
Improves Response Time and Escalation
Provides useful Information Aggregation Customer Data, SLAs, Contracts and
Knowledgebase
Increases customer retention rates
It is provided either SAAS - software as a
service (web- based, free upgrades, business
continuity, no upfront investment) or SAAP software as a product – regular deployment.

8. PRODUCTS OVERVIEW








MASTER DATA MANAGEMENT (MDM)
Keeps Clear and Transparent Master Data Maintenance
Process
Enables cross-company Data Standardization
Allows fully-configurable data categories to be
maintained and approved
Can implement any Approval Structure and Workflow
User role-based access ensures Segregation of Duties
It includes full audit trails, email notifications and user
delegations
Approved data can be exported in any standard format for
batch imports
It is provided either SAAS - software as a service (webbased, free upgrades, business continuity, no upfront
investment) or SAAP - software as a product – regular
deployment.

9. PRODUCTS OVERVIEW






ENERGY SHEET
It is mainly used for Energy Trading Industry dealing
with clients and other traders on regular basis
Brings an effective Process Support in Energy Trading
and Establishing Specific Sales Pipeline
Covers all the trading activity aspects – from Price
Optimization to Deals Management and Demand
Forecasts
Improves Sales Team Collaboration and Efficiency
There is full evidence tracking of all clients discussions
including agreed further actions.
It is provided either SAAS - software as a service (webbased, free upgrades, business continuity, no upfront
investment) or SAAP - software as a product – regular
deployment.

10. PRODUCTS OVERVIEW







Business Intelligence
Consolidating relevant data from multiple sources
into a single application
Exploring the associations in your data
Enabling social decision making through secure,
real-time collaboration
Visualizing data with engaging, state-of-the-art
graphics
Searching across all data—directly and indirectly
Interacting with dynamic apps, dashboards and
analytics
Accessing, analysing and capturing data from
mobile devices

11. WHY US?







Deep understanding of business processes
Global Presence, Worldwide Delivery
Cross Industry Experience
Professional, Certified Personnel
High Quality Products
Custom-tailored Products and Services
On Time and Budget Solution Delivery

12. KEY KNOWLEDGE










ERP Accounting, Business Processes setup, Stock
Management & Orders settings
Contracting and Procurement
Automated/Manual Testing
Custom Solution Development
ERP Connected Applications
Business Processes Streamline
Application Hosting & Migration
Consolidate IT Infrastructure
ISIP/ SOX C11 and C12 Business Controls
ITIL Processes

13. FSS GLOBAL WORLDWIDE

14. OUR MAJOR CLIENTS

15. CONTACT
General Manager
Ovidiu.Draghici@fssglobal.com
Key Account Manager
Ionut.Turcila@fssglobal.com
Mobile: +40 722 33 46 34
Bucharest Office
Cotroceni Business Center, Bd.Iuliu Maniu Nr.7 Corp A, Etaj 4, Sector 6, 061072
Tel.: +40 21 310 76 57, Fax.: +40 21 310 75 37
Prague Office
Polygon House, Doudlebská 1699/5, Prague 4, 140 00
Tel.: +420 241 411 096,Fax.: +420 241 411 096
Bangalore office
39, 6th Cross, Wilson Garden, Bangalore2, Karnataka - 560027
Tel.: +91 80 222 256 41
Dublin Office
Bracetown Business Park, Clonee, Dublin 15, Ireland
Tel: +353-1-8772729