This document outlines a communication skills course at Amity University Tashkent. The course covers small talk and building rapport. It provides tips for small talk, such as actively listening, maintaining eye contact, and avoiding gossip. It also outlines six steps for building rapport: checking your appearance, using good communication techniques, finding common ground, creating shared experiences through listening, being empathic, and mirroring mannerisms appropriately. The importance of rapport building for positive relationships both personally and professionally is emphasized.

1. AMITY UNIVERSITY
TASHKENT
Course Title: Communication Skills - I
Course Code: BC109
Prepared by
Parveen Kumar
Department of International Foundation Studies
pkumar@amity.uz
Amity University Tashkent
BA Eco – BBA – BA (TA)
• Small Talk
• Building Rapport
Parveen Kumar - pkumar@amity.uz

2. Communication is a TWO WAY PROCESS
TALK TO
PEOPLE!
Parveen Kumar - pkumar@amity.uz

3. Small Talk – Small Conversation To Break The Silence
https://youtu.be/rjGt9Uskcno
Parveen Kumar - pkumar@amity.uz

4. Small Talks Makes Be Smart as well!
https://youtu.be/jiAZUeHD-Ng Parveen Kumar - pkumar@amity.uz

5. These are very important at Any Workplace!
Parveen Kumar - pkumar@amity.uz

6. Here are some TIPS to SHINE at Small Talk
Parveen Kumar - pkumar@amity.uz

7. - Never ask Personal Questions like asking age, marital status, income,
religious things etc.
- Listen Actively and Pay Attention to what others say
- Keep Personal Respect and courtesy for elders, ladies and children
- Do not repeat the name or ask for contact information
- Remember the name
- Maintain Eye Contact
- Don’t use gossip as small talk/ Don’t gossip about people in the room
Here are some TIPS to SHINE at Small Talk
Parveen Kumar - pkumar@amity.uz

8. • The way people respond to you is a direct result of
your communication level.
• If you want a positive outcome from any relationship,
you must build a bridge of trust between you and the
other person.
• This psychological “bridge” is often referred to as
“rapport.”
• The more affinity and trust you build with another
person, the more rapport you have with them.
Good Conversation makes
GOOD UNDERSTANDING
Parveen Kumar - pkumar@amity.uz

9. Building Rapport
Establishing Strong Two-Way Connections
Follow these six steps to build rapport:
1.Check your appearance – Dress Better
2.Remember the basics of good communication – 7 Cs
3.Find common ground – Topics that are common
4.Create shared experiences - Listening
5.Be Empathic – Respect and Have Courtesy
6.Mirror and Match mannerisms and speech appropriately - making
yourself more like the other person.
Parveen Kumar - pkumar@amity.uz

10. Rapport Building Tips
Parveen Kumar - pkumar@amity.uz

11. Rapport Building – Understanding Building
Rapport is important in both our professional
and personal lives.
For more explanation, you can refer to:
https://www.skillsyouneed.com/ips/rapport.html
Small Talks Bring Peace of Mind and Courteous Relations
Parveen Kumar - pkumar@amity.uz