rapport building presentation including introduction, basics of rapport building, customer's needs, components, importance, advantages, barriers, 4 A's, conclusion.
what is rapport
how to deal with customers
how to create a relationship with customer to get maximum benefit
customer needs
barriers to rapport building
what is rapport
how to deal with customers
how to create a relationship with customer to get maximum benefit
customer needs
barriers to rapport building
The slide is about the need and importance of inter personal skills. Each and every business day the manager puts many decision questions to the test. The questions must first be identified as problems or opportunities, verified; scaled into mathematical models for which an answer will abound, and then controlled by updating the solutions because of the dynamic nature of business decisions. Mathematics has been recognized as an autonomous interior constructional activity which, although it can be applied to an exterior world, neither in its origin nor in its methods depends on an exterior world. The criterion of a good mathematical model is confined to its usefulness in making good strategic decisions. This is the absolute core of Management Science approach to decision-making, which is the science of decision-making. Not all science facts have practical usefulness. For example, Darwin's insight had no practical payoff, but he was a revered figure because he changed the way humans see their place in nature. The slide is based on the premise that a good decision maker has good interpersonal skills.
Management Science can help reduce or eliminate the fear of making wrong decisions by providing help with the decision-making process. In fact, management science's goal is to eliminate decidophobia. This is accomplished through the phased processes of management science that dissects the components of the decision into workable elements and allows one to proceed to the decision-making stage with sound knowledge on which to base one's choice. However, if you choose not to use management science, there are plenty of other ways to avoid making decisions.
A presentation for self - introspection and letting you know the key points for assessing yourself .
The 5 pillars of Self Awareness and Techniques of Self analyses are explained briefly.
ReadySetPresent (Customer Service PowerPoint Presentation Content): 100+ PowerPoint presentation content slides. Knowing what your customer wants and needs is the number one factor to excellent customer service. Only by improving one’s customer service can your business develop. Customer Service PowerPoint Presentation Content slides include topics such as: understanding the basics of effective customer service, knowing customer wants and expectations, the 4 steps to super service, 10+ slides on what to say and addressing excuses, 10+ slides on implementing a program and examining behaviors, 7 practical steps to customer service, 30 slides on performance standards and quality, looking to the future, Q& A’s, 5 slides on increasing customer satisfaction, the top ten customer complaints, the five most common customer requests, 4 steps to super service, how to's and more!
ReadySetPresent (Communication PowerPoint Presentation Content): 100+ PowerPoint presentation content slides. The foundation of all skills remains in effective communication in today's professional world. Communication PowerPoint Presentation Content slides include topics such as: Exploring the critical elements of good communication, different methods of communication, 10 slides on keys to effective listening, 6 slides on listening techniques, 10 slides on improving your listening, asking vs. telling, 10 slides on barriers and gateways to communication, 20 slides on effective business communication, why attending is important, responding to content, posturing and observing and feedback, 20+ slides on nonverbal communication, including eye contact, language barriers, how to's and more!
The slide is about the need and importance of inter personal skills. Each and every business day the manager puts many decision questions to the test. The questions must first be identified as problems or opportunities, verified; scaled into mathematical models for which an answer will abound, and then controlled by updating the solutions because of the dynamic nature of business decisions. Mathematics has been recognized as an autonomous interior constructional activity which, although it can be applied to an exterior world, neither in its origin nor in its methods depends on an exterior world. The criterion of a good mathematical model is confined to its usefulness in making good strategic decisions. This is the absolute core of Management Science approach to decision-making, which is the science of decision-making. Not all science facts have practical usefulness. For example, Darwin's insight had no practical payoff, but he was a revered figure because he changed the way humans see their place in nature. The slide is based on the premise that a good decision maker has good interpersonal skills.
Management Science can help reduce or eliminate the fear of making wrong decisions by providing help with the decision-making process. In fact, management science's goal is to eliminate decidophobia. This is accomplished through the phased processes of management science that dissects the components of the decision into workable elements and allows one to proceed to the decision-making stage with sound knowledge on which to base one's choice. However, if you choose not to use management science, there are plenty of other ways to avoid making decisions.
A presentation for self - introspection and letting you know the key points for assessing yourself .
The 5 pillars of Self Awareness and Techniques of Self analyses are explained briefly.
ReadySetPresent (Customer Service PowerPoint Presentation Content): 100+ PowerPoint presentation content slides. Knowing what your customer wants and needs is the number one factor to excellent customer service. Only by improving one’s customer service can your business develop. Customer Service PowerPoint Presentation Content slides include topics such as: understanding the basics of effective customer service, knowing customer wants and expectations, the 4 steps to super service, 10+ slides on what to say and addressing excuses, 10+ slides on implementing a program and examining behaviors, 7 practical steps to customer service, 30 slides on performance standards and quality, looking to the future, Q& A’s, 5 slides on increasing customer satisfaction, the top ten customer complaints, the five most common customer requests, 4 steps to super service, how to's and more!
ReadySetPresent (Communication PowerPoint Presentation Content): 100+ PowerPoint presentation content slides. The foundation of all skills remains in effective communication in today's professional world. Communication PowerPoint Presentation Content slides include topics such as: Exploring the critical elements of good communication, different methods of communication, 10 slides on keys to effective listening, 6 slides on listening techniques, 10 slides on improving your listening, asking vs. telling, 10 slides on barriers and gateways to communication, 20 slides on effective business communication, why attending is important, responding to content, posturing and observing and feedback, 20+ slides on nonverbal communication, including eye contact, language barriers, how to's and more!
Good Personal communication Skills also helps an individual to deal with difficult situations like dealing with aggression and communicating in difficult situations
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Soft skills is a sociological term relating to a person's "EQ" (Emotional Intelligence Quotient), the cluster of personality traits, social graces, communication, language, personal habits, friendliness, and optimism that characterize relationships with other people.[1] Soft skills complement hard skills (part of a person's IQ), which are the occupational requirements of a job and many other activities.
IMPORTANCE OF COMMUNICATION IN PERSONAL AND PROFESSIONAL LIFEHome
Communication is fundamental to the existence and
survival of humans as well as to an organization. It is a
process of creating and sharing ideas, information, views,
facts, feelings, etc. among the people to reach a common
understanding.
Would you like to succeed in business? Then you've arrived to the right place. Our expert will assist you by providing some crucial advice for enhancing your professional network.
Memorandum Of Association Constitution of Company.pptseri bangash
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A Memorandum of Association (MOA) is a legal document that outlines the fundamental principles and objectives upon which a company operates. It serves as the company's charter or constitution and defines the scope of its activities. Here's a detailed note on the MOA:
Contents of Memorandum of Association:
Name Clause: This clause states the name of the company, which should end with words like "Limited" or "Ltd." for a public limited company and "Private Limited" or "Pvt. Ltd." for a private limited company.
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Registered Office Clause: It specifies the location where the company's registered office is situated. This office is where all official communications and notices are sent.
Objective Clause: This clause delineates the main objectives for which the company is formed. It's important to define these objectives clearly, as the company cannot undertake activities beyond those mentioned in this clause.
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Liability Clause: It outlines the extent of liability of the company's members. In the case of companies limited by shares, the liability of members is limited to the amount unpaid on their shares. For companies limited by guarantee, members' liability is limited to the amount they undertake to contribute if the company is wound up.
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Capital Clause: This clause specifies the authorized capital of the company, i.e., the maximum amount of share capital the company is authorized to issue. It also mentions the division of this capital into shares and their respective nominal value.
Association Clause: It simply states that the subscribers wish to form a company and agree to become members of it, in accordance with the terms of the MOA.
Importance of Memorandum of Association:
Legal Requirement: The MOA is a legal requirement for the formation of a company. It must be filed with the Registrar of Companies during the incorporation process.
Constitutional Document: It serves as the company's constitutional document, defining its scope, powers, and limitations.
Protection of Members: It protects the interests of the company's members by clearly defining the objectives and limiting their liability.
External Communication: It provides clarity to external parties, such as investors, creditors, and regulatory authorities, regarding the company's objectives and powers.
https://seribangash.com/difference-public-and-private-company-law/
Binding Authority: The company and its members are bound by the provisions of the MOA. Any action taken beyond its scope may be considered ultra vires (beyond the powers) of the company and therefore void.
Amendment of MOA:
While the MOA lays down the company's fundamental principles, it is not entirely immutable. It can be amended, but only under specific circumstances and in compliance with legal procedures. Amendments typically require shareholder
The world of search engine optimization (SEO) is buzzing with discussions after Google confirmed that around 2,500 leaked internal documents related to its Search feature are indeed authentic. The revelation has sparked significant concerns within the SEO community. The leaked documents were initially reported by SEO experts Rand Fishkin and Mike King, igniting widespread analysis and discourse. For More Info:- https://news.arihantwebtech.com/search-disrupted-googles-leaked-documents-rock-the-seo-world/
"𝑩𝑬𝑮𝑼𝑵 𝑾𝑰𝑻𝑯 𝑻𝑱 𝑰𝑺 𝑯𝑨𝑳𝑭 𝑫𝑶𝑵𝑬"
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⭐ 𝐅𝐞𝐚𝐭𝐮𝐫𝐞𝐝 𝐩𝐫𝐨𝐣𝐞𝐜𝐭𝐬:
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"𝐄𝐯𝐞𝐫𝐲 𝐞𝐯𝐞𝐧𝐭 𝐢𝐬 𝐚 𝐬𝐭𝐨𝐫𝐲, 𝐚 𝐬𝐩𝐞𝐜𝐢𝐚𝐥 𝐣𝐨𝐮𝐫𝐧𝐞𝐲. 𝐖𝐞 𝐚𝐥𝐰𝐚𝐲𝐬 𝐛𝐞𝐥𝐢𝐞𝐯𝐞 𝐭𝐡𝐚𝐭 𝐬𝐡𝐨𝐫𝐭𝐥𝐲 𝐲𝐨𝐮 𝐰𝐢𝐥𝐥 𝐛𝐞 𝐚 𝐩𝐚𝐫𝐭 𝐨𝐟 𝐨𝐮𝐫 𝐬𝐭𝐨𝐫𝐢𝐞𝐬."
As a business owner in Delaware, staying on top of your tax obligations is paramount, especially with the annual deadline for Delaware Franchise Tax looming on March 1. One such obligation is the annual Delaware Franchise Tax, which serves as a crucial requirement for maintaining your company’s legal standing within the state. While the prospect of handling tax matters may seem daunting, rest assured that the process can be straightforward with the right guidance. In this comprehensive guide, we’ll walk you through the steps of filing your Delaware Franchise Tax and provide insights to help you navigate the process effectively.
Business Valuation Principles for EntrepreneursBen Wann
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Falcon stands out as a top-tier P2P Invoice Discounting platform in India, bridging esteemed blue-chip companies and eager investors. Our goal is to transform the investment landscape in India by establishing a comprehensive destination for borrowers and investors with diverse profiles and needs, all while minimizing risk. What sets Falcon apart is the elimination of intermediaries such as commercial banks and depository institutions, allowing investors to enjoy higher yields.
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Marvin neemt je in deze presentatie mee in de voordelen van non-endemic advertising op retail media netwerken. Hij brengt ook de uitdagingen in beeld die de markt op dit moment heeft op het gebied van retail media voor niet-leveranciers.
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Cracking the Workplace Discipline Code Main.pptxWorkforce Group
Cultivating and maintaining discipline within teams is a critical differentiator for successful organisations.
Forward-thinking leaders and business managers understand the impact that discipline has on organisational success. A disciplined workforce operates with clarity, focus, and a shared understanding of expectations, ultimately driving better results, optimising productivity, and facilitating seamless collaboration.
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What is the TDS Return Filing Due Date for FY 2024-25.pdfseoforlegalpillers
It is crucial for the taxpayers to understand about the TDS Return Filing Due Date, so that they can fulfill your TDS obligations efficiently. Taxpayers can avoid penalties by sticking to the deadlines and by accurate filing of TDS. Timely filing of TDS will make sure about the availability of tax credits. You can also seek the professional guidance of experts like Legal Pillers for timely filing of the TDS Return.
2. • Dictionary (Oxford American)
defines rapport has a harmonious
and understanding relationship
between people.
What is Rapport?
3.
4. • Rapport is a state of harmonious understanding with
another individual or group that enables greater and easier
communication.
• In other words rapport is getting on well with another
person, or group of people, by having things in common;
this makes the communication process easier and usually
more effective.
6. • Any representative of our business will need to maintain a
professional attitude to their job - especially if it is customer-
facing. It's up to each and every one to make customers feel
welcome.
• The skills involved in building ordinary relationships and
establishing contact and rapport with customers are basically the
same. Customer-facing people need to be comfortable using these
skills in order to do their job well.
7. • The art of customer service is making people feel special.
• Making people feel special is one of the essential elements in
forming good customer relationships.
• You can show that you think a customer is worth your time and
attention in many ways. It is this ability to show that you feel this
- and not just say it - that makes good customer relationships.
9. • They need to feel welcome.
• They need to feel comfortable.
• They need to be understood.
• They need assistance.
• They need to feel important.
Customer’s needs:
10. • They need to be recognized.
• They need to be treated with respect.
• They need to be listened to.
• They need prompt service.
• They need to trust you.
• Think about these when you are next dealing with a
customer.
11. When meeting somebody for the first time some simple tips will help
you reduce the tension in the situation enabling both parties to feel
more relaxed and thus communicate more effectively:
• Use non-threatening and ‘safe topics’ for initial small talk,
• Listen to what the other person is saying and look for shared experiences
or circumstances,
• Try to inject an element of humor,
• Show some empathy.
Break The Ice
12. • Be conscious of your body language and other non-verbal signals
you are sending.
13.
14. If the customer is:
Rapport
Angry ASSURING/CONCERNED
Friendly CHEERFUL
Natural or Calm NATURAL/CALM
Burdened or Stressed SYMPATHETIC
Happy HAPPY
15. • “Building rapport is a critical component of successful
client-seller relationships, as this process promotes open
communication, develops trust, and fosters the client’s
desire to participate in an exercise program”
Importance
16. • Understanding your clients and what they want to
achieve is your key to success. Without this understanding
and trust, the client-seller relationship cannot flourish. As
clients share more information about who they are—likes,
dislikes, fears, and goals—you can better understand how
they function and how to best interact with them.
17. • It’s all about communicating
effectively in your life to
strengthen your connection
with people and ensure you
are understood.
18. • People like themselves, that is basic human nature.
People are also more receptive towards others who are
similar to them or have similar backgrounds to them.
Once you have rapport with someone, there is a mutual
liking and trust.
Advantages
19. • The benefits to building rapport with someone is that they
will be much more likely to want to do business with you,
share information, recommend you to others and support
your ideas. Improved sales, productivity and teamwork
can all result from building rapport with colleagues and
clients.
20. • The absence of rapport is telling your subject’s mind that
you’re a person that they can’t trust yet.
• The problem with this is – without trust, there’s no way
to push forward.
• It’s your job to make your subject feel safe so you can
quickly get down to doing what you do best.
Barriers to rapport building
21. By using the 4 A’s formula.
Assure
Acknowledge
Affirm
Appreciate
Rapport
22. ASSURE: I assure you we can solve this
Everyone likes to know you can help them.
ACKNOWLEDGE: I can help you…
Note:
ALWAYS ACKNOWLEDGE THE CUSTOMER’S
OPENING STATEMENT
23. AFFIRM: That is a great choice!
AFFIRMING ON THE PERSONAL LEVEL CAN BE A
COMPLIMENT
SUCH AS “I LIKE YOUR SENSE OF HUMOR.”
APPRECIATE: Thank You for your
patience…or I appreciate your patience, thank
you!