Communication for Team Building & Leadership

AMITY UNIVERSITY
TASHKENT
Prepared by
Parveen Kumar
Department of International Foundation Studies
Amity University Tashkent
pkumar@amity.uz
Course Title: Communication Skills
Course Code: BC 109
• Overcoming Barriers to Listening
• Critical Listening and Social Support
• Functions of Non Verbal Communication
• Effective Use of Non-verbal Communication
• Characteristics of Interpersonal Communication
• Creating Positive Communication Climate
• Problem Solving in Teams
• Effective Leadership Communication
• Giving and Receiving Feedback
Topic: Module 2 Communication for Team Building & Leadership

Parveen Kumar - - - pkumar@amity.uz 2
Understanding the Topics in the Module
• Functions of Non Verbal Communication
Topic: Module 2 Communication for Team Building & Leadership

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Barriers to Listening
• Lack of Concentration: The Mental Locks/Preoccupations/Psychological Fixations
• Psychological Complexes in the Mind of the Listeners or Speaker
• Poor Retention
• Premature Evaluation and Hasty Conclusions/Hurried Conclusions
• Focusing on Selected Segments, rather than the Whole Speech
• Biased Presentation of the Matter by a Speaker
• Cultural and Language Barriers
• Resistance to Change Point of View (By the Listener)
• Organisational Facilities in the Listening Activity - Infrastructural as well as Technical
Parveen Kumar - - - pkumar@amity.uz
Because of the following reasons – Listening is poor:

4
Overcoming Barriers to Listening
• Take Notes
• Avoid Selective Listening and Focus on the Content
• Separate the Ideas from the Speaker
• Listen for the ‘hidden’ messages in the speech
• Don’t get influenced by the ‘emotive content’:
• Think with the Speaker (not like the speaker) and empathise
• Responsible Listening

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“Paying Thoughtful Attention to What we Hear”
Listening is often described as a skill that can be imparted,
earned and enhanced as well. Informally, practitioners divide
listening into Attentive, Reflective, Pretended, Selective,
Appreciative, Informative, Critical, Empathetic, etc.
Listening creates a meaningful discourse.
LISTENING
The FIRST SKILL for HUMAN BEINGS

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https://www.student.unsw.edu.au/note-taking-skills
Listening for Life!!!

What is a TEAM – Who is a Leader
“a group of people who perform interdependent tasks to
work toward accomplishing
a common mission or specific objective”

What is a Group and a TEAM
A group is a bunch of people in an
elevator.
A team is also a bunch of people in
an elevator, but the elevator is
broken.

What is a TEAM – Who is a Leader

How to BUILD a TEAM!
• Effective Leadership
Communication

Describe the MEETING!

Non-Verbal Communication

Communication
• Communication is the transfer of information from a
sender to a receiver with the information being
understood by the receiver.
• There are two types:
•Verbal Communication
•Non-Verbal Communication (NVC)

•Verbal 7%
•Vocal 38%
•Visual 55%
Communication Comprises of 3 V’s

1. Supplements Verbal Communication
2. Regulates Interaction
3. Establishes Relationships
4. Reflects Cultural Values
5. Contradicts or Conflicts
6. Substituting
Functions of NVC

1. Supplements Verbal Communication: It adds more strength to the verbal
communication; gives it additional strength like we take supplements to
compensate for the weakness.
2. Regulates Interaction: Like a regulator or controller to an Air-Conditioning
System, Non-verbal communication keeps a check on our interaction. The
expressions work to regulate the communication in a right direction.
3. Establishes Relationships: We trust people who are able to communicate with
their complete personality. It is the Non-verbal communication which sometimes
makes us see that we can trust the other person or not.
4. Reflects Cultural Values: By the gestures, dresses, objects etc. we showcase the
culture of a country. Saying Namaste or Salam or Rahmat – with expressions and
gestures makes people see our culture as well.
Functions of NVC

5. Contradicts or Conflicts: Imagine saying 4 with your gestures and
speaking two – that will be contradicting – same way if you see someone
saying they are annoyed, but their expressions are of smiling –it is
confusing and it also contradicts the statement of the other person.
6. Substituting: Using A in place of B – like we substitute players in a
match of football. We can skip saying something by words of voice or
writing and just use Non-verbal Communication in place of them.
Functions of NVC

Forms of Non-Verbal Communication
•Conscious Non-Verbal Communication
•Unintentional Non-Verbal Communication

Aims & Goals of NVC
a. Create Impressions through Body Language
& Para-Language
b. Initiate and Manage Interactions
c. Express Emotions
d. Convey Deception
e. Convey Power

KOPPACT
• K - Kinesics – Body Language (Face Expressions, Gestures, Postures)
• O – Oculesics – Communication through the Eyes
• P – Proxemics – Space Language
• P – Paralanguage (Tone, Pitch and Manner of Speaking)
• A – Artifactics – Object Language/Appearance
• C – Chronemics – Time Language
• T – Tactilics - Touch Language/Haptics

NON-VERBAL COMMUNICATION
•Body Language
•Para Language
•Space Language
•Time Language
•Object Language
•Touch Language
TYPES

Body Language
•Appearance
•Posture
•Gestures
•Eye Contact
•Handshake

Para Language
•Pitch
•Speed/Tempo
•Pause
•Tone/Manner
•Non-Fluencies (Audible Pauses)

Space Language
•Intimate Zone
•Personal Zone
•Social Zone
•Public Zone

Time Language
•Time Management
•Planning
•Organising
•Avoid Time Robbers

Object Language
•What You Carry/Wear/Give or
Create also Speaks!

Touch Language
•Whom can you touch?
•When can you touch?
•How can you touch?

Sign Language
•Audio Signs
•Visual Signs & Symbols

Guidelines to Improve
Non Verbal Communication
• Monitor your Non Verbal Communication
• Learn to interpret others
• Develop self awareness
• Develop self awareness
• Ask friends for feedback
• Videotape yourself and improve

Some Negative Gestures
Nervousness
 Hands in Pocket
 Biting Nails
 Scratching
 Looking at the Ceiling

Negative Gestures
Aggressiveness
•Staring
•Pointing at someone
•Showing a fist

Negative Gestures
Rudeness
•Shake hands too hard
•Whisper
•Yawn
•Look at watch

Negative Gestures
Self Importance
 Eyes closed while talking
Looking over the top of glasses
Head bent back wards

Negative Gestures
Superiority
Not acknowledging greetings
Shouting orders
Continue to work as others speak
Reclining in chair

Characteristics of Interpersonal Communication
Even if you haven’t heard of interpersonal
communication, you do it every day without
necessarily thinking about it.
Essentially, it’s the process of people exchanging
ideas, information, feelings and intent through
messages and signals.
Interpersonal communication consists of any exchanges
between people – this can be face-to-face but can also exist
online or over the phone. The messages people get across to
each other can be verbal and nonverbal – we communicate
not only through what we say but also through things like
body language, tone of voice, facial expressions and gestures.

Importance of Interpersonal Skills
1. Makes Communication Effective
2. Keeps the Feedback loop open in
Communication
3. Expands your Opportunities to grow
4. Makes you Relatable/Connect with others
5. Demonstrates Social Awareness
6. Builds Trust
7. Makes Strong Personal Relationships
8. Makes You an Effective Leader
9. Encourages Empathy

•Inescapable. It’s pretty much impossible to escape interacting with other people. Even if you prefer time by yourself,
you’ll probably be communicating regularly online with others.
•Irreversible. We can’t take back the things that we say or do during interactions with others. Even if we apologise or
offer an explanation for what we did or said, our original communication can’t be reversed.
•Complicated. Because there are so many aspects of interpersonal communication beyond what is actually being
said, it’s complicated by nature. Often, things can be interpreted in many different ways – and it can be especially
hard for some neurodivergent people to pick up on subtle cues. Similarly, many neurotypical people are not aware of
different communication styles, and this can also cause different interpretations.
•Contextual. It can be difficult to control how our communications are received due to the other factors involved.
Who is receiving the communication, where are they, and why have they perceived it a certain way? Most of this is
down to context.

Creating Positive Communication Climate
1: Be Empathetic
When you are empathetic to the other person, you feel what he feels. Empathetic people have the skill to
retain distance and objectivity from a conversation. They also recognize the non-verbal cues of other people’s
emotions.
2: Let Your Employees Know They Are Valued
You should find small yet meaningful ways to thank your employees for their contribution, no matter how
trivial the achievement is. It makes your employees feel appreciated, and they will communicate with you more
freely and more openly.
3: Create A Supportive Work Culture
Always support your employees no matter what the disaster is. Even if they have made a fault that has
disrupted your project, let them know that they are not alone. Talking to your employees when they are having
a bad day also creates an excellent communication climate.
4: Follow Self-Disclosure
Self-disclosure means you have to share your thoughts and ideas with the people who work with you. It
enhances employee understanding, creates more satisfying relationships at your workplace, and thus
generates a confirming communication climate.
https://voiceofaction.org/create-a-great-communication-climate-in-the-workplace/

Creating Positive Communication Climate
5: Give Positive Yet Critical Feedback
Give positive feedback to your employees when they have done an excellent job. But, when you have to give
them negative feedback, be a bit critical. Don’t just tell them what they did wrong, but also show them how
to eliminate those faults. It will be a good strategy for creating a positive communication climate.
6: Encourage Team-Building Activities
You can arrange for a circle of appreciation, host a brainstorming session, organize a show and tell session, or
give your employees puzzle games to solve. These are some of the most effective team-building activities
that your employees won’t hate and help create a confirming communication climate.
7: Practice Provisionalism
Provisionalism is the best confirming language you can use in a workplace. It is a tactic you use when despite
knowing you are right, you remain willing to listen to what the other person has to say. You are even willing
to change your opinion if the other idea sounds more reasonable to you, so you can see why it will create a
positive communication climate.
Additional Resources: https://smartamarketing.wordpress.com/2011/01/22/creating-an-effective-communication-climate/

Prepared by
Parveen Kumar
Department of International Foundation Studies
Amity University Tashkent
pkumar@amity.uz
THANK YOU – DO NOT FORGET TO REVISE ALL THE TOPICS
SHARE YOUR QUERIES
• Functions of Non-Verbal Communication
Module 2 Communication for Team Building & Leadership

Communication for Team Building & Leadership

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