The document discusses communicating effectively through social media. It provides statistics on popular social media sites such as Facebook, Twitter, Pinterest, and LinkedIn. It notes that Facebook manages billions of likes, photo uploads, and status updates daily. The document also discusses advantages and disadvantages that proponents and opponents of social media cite.
The “Course Topics” series from Manage Train Learn and Slide Topics is a collection of over 4000 slides that will help you master a wide range of management and personal development skills. The 202 PowerPoints in this series offer you a complete and in-depth study of each topic. This presentation is on "The Art of Conversation".
The MTL Professional Development Programme is a collection of 202 PowerPoint presentations that will provide you with step-by-step summaries of a key management or personal development skill. This presentation is on "One-to-One Communication" and will show you how to hold effective and productive conversations with others.
The “Course Topics” series from Manage Train Learn and Slide Topics is a collection of over 4000 slides that will help you master a wide range of management and personal development skills. The 202 PowerPoints in this series offer you a complete and in-depth study of each topic. This presentation is on "Influencing Skills".
The “Course Topics” series from Manage Train Learn and Slide Topics is a collection of over 4000 slides that will help you master a wide range of management and personal development skills. The 202 PowerPoints in this series offer you a complete and in-depth study of each topic. This presentation is on "The Art of Conversation".
The MTL Professional Development Programme is a collection of 202 PowerPoint presentations that will provide you with step-by-step summaries of a key management or personal development skill. This presentation is on "One-to-One Communication" and will show you how to hold effective and productive conversations with others.
The “Course Topics” series from Manage Train Learn and Slide Topics is a collection of over 4000 slides that will help you master a wide range of management and personal development skills. The 202 PowerPoints in this series offer you a complete and in-depth study of each topic. This presentation is on "Influencing Skills".
· 7.3 Discussion Understanding the Within-subjects Research Desig.docxgerardkortney
· 7.3 Discussion: Understanding the Within-subjects Research Design
Describe an actual or suggested study using within-subjects design and accompanying data showing one or more sources of variation. Explain the implications of removing one of those sources and why you would do so. Provide at least one peer-reviewed source, other than the textbooks for this course, to support your position. Post your observation using APA format where applicable.
· Must demonstrate understanding of the task be able to address the requirement using creativity and application of research design knowledge.
· Must demonstrate understanding of within-subjects research design, strengths and liabilities, and influences when sources of variation are manipulated.
1
Course Learning Outcomes for Unit II
Upon completion of this unit, students should be able to:
2. Discuss effective leadership strategies used by healthcare managers in the health services
setting to include adaptation and transformation, communication strategies, and conflict
resolution.
Reading Assignment
Chapter 3:
Leading Health Care Change, pp. 35-44
Unit Lesson
As you think about effective leadership strategies used by healthcare managers, what strategies come to your
mind? This unit lesson will provide practical strategies and real world examples on four such strategies:
adaptation, transformation, communication, and conflict resolution.
Adaptation
It is common that leaders with longevity in a company, who have weathered changes, to be adaptable. There
is a great saying, “You bend, or you break.” We can go with the flow and adapt, or we can be rigid and crack.
We can adapt to the ever-changing winds of health care, or we can kick the bricks.
The ability to adapt is really marked by the maturity to accept what we cannot change. Such maturity creates
solace (while being vehemently inflexible tends to create discontent and disharmony). There are times when
you need to stand up for what is right, and when that happens it is important to choose your approach wisely.
Sometimes saying nothing at all is the best course. Benjamin Franklin, a master of diplomacy (and one who
arguably helped us win the Revolutionary War by diplomatically gaining the involvement of the French) said,
“Best is the tongue that feels the rein; he that talks much, must talk in vain” (Morgan, 2007, p. 25).
Being adaptable is the wisdom to hold our tongues and thoughts on that which we cannot control, but it is also
the ability to be sagacious (to have a keen mental discernment) in reading a person or situation, then
changing our approach as needed. Some situations may call for your soft response and some may require a
more firm response.
This concept of tailoring and being flexible with your leadership style is captured well in the book Situational
Leadership and the One-Minute Manager by Blanchard, Zigarmi, and Zigarmi (1985). Blanchard is credited
with coining the term "situational l.
Language of Influence and Persuasion - introduction to the NLP Milton ModelFiona Campbell
Find out how language can be used to influence and persuade others in business. This presentation is an introduction to the language of ambiguity which in Neuro Linguistic Programming (NLP) terms is known as the Milton Model.
Cultural Awareness: Self-Study Guide to Cross-Cultural CommunicationNeil Payne
Do you work across cultures? Cross-cultural communication is all about helping people better understand how to work smarter when working with people from different cultures, whether at home or abroad. This is a free self-study manual that covers the basics of cultural awareness with focus on how we communicate.
How to Influence OthersPresented by Argu, Taylor, A.docxwellesleyterresa
How to Influence Others
Presented by: Argu, Taylor,
Ahmd, and Joshua
1
Good Morning Everyone!
My name Taylor and these are my colleagues Ahmd, Argu, and Josh… and today we’ll be presenting on How to Influence Others.
To give you a background on how we chose this topic, we started to imagine life after college, work, and although we
go to college to learn the basics of business, business is more than just knowing how to set up an income statement,
how to calculate the weighted average cost of capital, or understanding the current economic and political state of
The global economy… we need to know the skills of how to conduct business… which boils down to influence… how
our thoughts, ideas, and opinions are going to impact the people around us... our customers, coworkers, bosses, and
investors in the future.
Learning Objectives
Enhance one’s ability to influence using emotion, charisma, and vulnerability
Become more confident with using logic, emotion, and cooperative appeals
2
The learning objectives of this workshop include:
Gain understanding of the differences between influence and manipulation
Enhance one’s ability to influence through connection using emotion, charisma, and vulnerability
Acknowledge positive influencers in your life and how they have affected you as a person
Follow the Cialdini technique of pre-suasion through a step-by-step process
Make a connection between emotional intelligence and influence
Become more confident with using logic, emotion, and cooperative appeals
Practice the five simple steps to win people over instantly
So let’s jump right in and get started with Influence vs. Manipulation...
Influence v. Manipulation
3
I want to pose a question to the class… in your own words, what differentiates
influence from manipulation?
Could I get two volunteers to share their thoughts?
People often use influence and manipulation interchangeably as at the end of the
day, both words basically mean getting someone to do something you want them
to do. However, these two words have different connotations.
In our interviews and online questionnaire, we posed the question of “what is one thing you would like to find out more about influencing others?”
We received numerous responses such as, “Is the result of influencing more of a positive or negative aspect?”, “Do
people know if I’m manipulating them or influencing them?”, “How to be a positive influencer”, and “Knowing the tools
and methods available in order to positively influence another.”
Which is why we’re training on positive influence today, and clarifying the difference between manipulation
and influence first.
How to Enhance your Ability to Influence: this is my part
4
Connect with People Emotionally: this too
The ability to control the emotions of others helps in influencing them. The first step in achieving this is engaging others in conversation.
5
When a person can ...
Communication & Challenging Conversations PCMA 2014 MontrealMcKinley Solutions
Challenging conversations are those everyday interactions that significantly affect you and others. They differ from ordinary dialogue because the opinions of the participants may vary, the emotions are high and the stakes are significant. The way in which you deal with these important discussions can have a positive or negative result and can change the course of your relationship. Learn the tools to handle life’s most difficult conversations, say what’s on your mind, and achieve positive outcomes. Challenging confrontations consists of face-to-face accountability discussions where someone has disappointed you and you talk to him or her directly. When handled well, the problem is resolved and the relationship benefits. New research demonstrates that these disappointments aren’t just irritating – they’re costly, sapping organizational performance by 20 to 50 percent. Learn to permanently resolve failed promises and missed deadlines, transform broken rules and bad behaviors into productive accountability and strengthen relationships while solving problems. At the heart of mastering these challenges is the ability to engage in and maintain dialogue. Masters of dialogue create an atmosphere where everyone feels safe about adding his or her own views to the “shared pool” of ideas being expressed. The skills are critical to the success of all leadership roles. Active participants will increase their awareness of the challenging conversations and confrontations as well as hands-on tips and techniques on how to manage them effectively.
Learning Objectives:
1. How do I deal spontaneously with challenging conversations (where opinions vary, emotions are high and stakes are significant)?
2. How can I resolve problems where I have been disappointed by employee accountability and avoid unnecessary costs and strained relationships?
3. How do I develop and environment where people can carry on a dialogue and feel safe expressing their own view.
Interpersonal skills & entrepreneur by muhammad shahbaz atishM Shahbaz Atish
Interpersonal Skills presented by Muhammad shahbaz Atish
Interpersonal Skills is intended to provide the basis for class discussion and relatively effective and ineffective situation of a management and personality developments . This slide can be use in modules on decision making, relationship of management, learning and performance.
The skills used by a person to properly interact with others. In the business domain,
the term generally refers to an employee's ability to get along with others while getting the job done.
Interpersonal skills include everything from communication and listening skills to attitude and deportment.
Good interpersonal skills are a requirement for many positions in an organization.
· 7.3 Discussion Understanding the Within-subjects Research Desig.docxgerardkortney
· 7.3 Discussion: Understanding the Within-subjects Research Design
Describe an actual or suggested study using within-subjects design and accompanying data showing one or more sources of variation. Explain the implications of removing one of those sources and why you would do so. Provide at least one peer-reviewed source, other than the textbooks for this course, to support your position. Post your observation using APA format where applicable.
· Must demonstrate understanding of the task be able to address the requirement using creativity and application of research design knowledge.
· Must demonstrate understanding of within-subjects research design, strengths and liabilities, and influences when sources of variation are manipulated.
1
Course Learning Outcomes for Unit II
Upon completion of this unit, students should be able to:
2. Discuss effective leadership strategies used by healthcare managers in the health services
setting to include adaptation and transformation, communication strategies, and conflict
resolution.
Reading Assignment
Chapter 3:
Leading Health Care Change, pp. 35-44
Unit Lesson
As you think about effective leadership strategies used by healthcare managers, what strategies come to your
mind? This unit lesson will provide practical strategies and real world examples on four such strategies:
adaptation, transformation, communication, and conflict resolution.
Adaptation
It is common that leaders with longevity in a company, who have weathered changes, to be adaptable. There
is a great saying, “You bend, or you break.” We can go with the flow and adapt, or we can be rigid and crack.
We can adapt to the ever-changing winds of health care, or we can kick the bricks.
The ability to adapt is really marked by the maturity to accept what we cannot change. Such maturity creates
solace (while being vehemently inflexible tends to create discontent and disharmony). There are times when
you need to stand up for what is right, and when that happens it is important to choose your approach wisely.
Sometimes saying nothing at all is the best course. Benjamin Franklin, a master of diplomacy (and one who
arguably helped us win the Revolutionary War by diplomatically gaining the involvement of the French) said,
“Best is the tongue that feels the rein; he that talks much, must talk in vain” (Morgan, 2007, p. 25).
Being adaptable is the wisdom to hold our tongues and thoughts on that which we cannot control, but it is also
the ability to be sagacious (to have a keen mental discernment) in reading a person or situation, then
changing our approach as needed. Some situations may call for your soft response and some may require a
more firm response.
This concept of tailoring and being flexible with your leadership style is captured well in the book Situational
Leadership and the One-Minute Manager by Blanchard, Zigarmi, and Zigarmi (1985). Blanchard is credited
with coining the term "situational l.
Language of Influence and Persuasion - introduction to the NLP Milton ModelFiona Campbell
Find out how language can be used to influence and persuade others in business. This presentation is an introduction to the language of ambiguity which in Neuro Linguistic Programming (NLP) terms is known as the Milton Model.
Cultural Awareness: Self-Study Guide to Cross-Cultural CommunicationNeil Payne
Do you work across cultures? Cross-cultural communication is all about helping people better understand how to work smarter when working with people from different cultures, whether at home or abroad. This is a free self-study manual that covers the basics of cultural awareness with focus on how we communicate.
How to Influence OthersPresented by Argu, Taylor, A.docxwellesleyterresa
How to Influence Others
Presented by: Argu, Taylor,
Ahmd, and Joshua
1
Good Morning Everyone!
My name Taylor and these are my colleagues Ahmd, Argu, and Josh… and today we’ll be presenting on How to Influence Others.
To give you a background on how we chose this topic, we started to imagine life after college, work, and although we
go to college to learn the basics of business, business is more than just knowing how to set up an income statement,
how to calculate the weighted average cost of capital, or understanding the current economic and political state of
The global economy… we need to know the skills of how to conduct business… which boils down to influence… how
our thoughts, ideas, and opinions are going to impact the people around us... our customers, coworkers, bosses, and
investors in the future.
Learning Objectives
Enhance one’s ability to influence using emotion, charisma, and vulnerability
Become more confident with using logic, emotion, and cooperative appeals
2
The learning objectives of this workshop include:
Gain understanding of the differences between influence and manipulation
Enhance one’s ability to influence through connection using emotion, charisma, and vulnerability
Acknowledge positive influencers in your life and how they have affected you as a person
Follow the Cialdini technique of pre-suasion through a step-by-step process
Make a connection between emotional intelligence and influence
Become more confident with using logic, emotion, and cooperative appeals
Practice the five simple steps to win people over instantly
So let’s jump right in and get started with Influence vs. Manipulation...
Influence v. Manipulation
3
I want to pose a question to the class… in your own words, what differentiates
influence from manipulation?
Could I get two volunteers to share their thoughts?
People often use influence and manipulation interchangeably as at the end of the
day, both words basically mean getting someone to do something you want them
to do. However, these two words have different connotations.
In our interviews and online questionnaire, we posed the question of “what is one thing you would like to find out more about influencing others?”
We received numerous responses such as, “Is the result of influencing more of a positive or negative aspect?”, “Do
people know if I’m manipulating them or influencing them?”, “How to be a positive influencer”, and “Knowing the tools
and methods available in order to positively influence another.”
Which is why we’re training on positive influence today, and clarifying the difference between manipulation
and influence first.
How to Enhance your Ability to Influence: this is my part
4
Connect with People Emotionally: this too
The ability to control the emotions of others helps in influencing them. The first step in achieving this is engaging others in conversation.
5
When a person can ...
Communication & Challenging Conversations PCMA 2014 MontrealMcKinley Solutions
Challenging conversations are those everyday interactions that significantly affect you and others. They differ from ordinary dialogue because the opinions of the participants may vary, the emotions are high and the stakes are significant. The way in which you deal with these important discussions can have a positive or negative result and can change the course of your relationship. Learn the tools to handle life’s most difficult conversations, say what’s on your mind, and achieve positive outcomes. Challenging confrontations consists of face-to-face accountability discussions where someone has disappointed you and you talk to him or her directly. When handled well, the problem is resolved and the relationship benefits. New research demonstrates that these disappointments aren’t just irritating – they’re costly, sapping organizational performance by 20 to 50 percent. Learn to permanently resolve failed promises and missed deadlines, transform broken rules and bad behaviors into productive accountability and strengthen relationships while solving problems. At the heart of mastering these challenges is the ability to engage in and maintain dialogue. Masters of dialogue create an atmosphere where everyone feels safe about adding his or her own views to the “shared pool” of ideas being expressed. The skills are critical to the success of all leadership roles. Active participants will increase their awareness of the challenging conversations and confrontations as well as hands-on tips and techniques on how to manage them effectively.
Learning Objectives:
1. How do I deal spontaneously with challenging conversations (where opinions vary, emotions are high and stakes are significant)?
2. How can I resolve problems where I have been disappointed by employee accountability and avoid unnecessary costs and strained relationships?
3. How do I develop and environment where people can carry on a dialogue and feel safe expressing their own view.
Interpersonal skills & entrepreneur by muhammad shahbaz atishM Shahbaz Atish
Interpersonal Skills presented by Muhammad shahbaz Atish
Interpersonal Skills is intended to provide the basis for class discussion and relatively effective and ineffective situation of a management and personality developments . This slide can be use in modules on decision making, relationship of management, learning and performance.
The skills used by a person to properly interact with others. In the business domain,
the term generally refers to an employee's ability to get along with others while getting the job done.
Interpersonal skills include everything from communication and listening skills to attitude and deportment.
Good interpersonal skills are a requirement for many positions in an organization.
The MTL Professional Development Programme is a collection of 202 PowerPoint presentations that will provide you with step-by-step summaries of a key management or personal development skill. This presentation is on "Master Communicators" and will show you why leaders need to be masters of communication.
Communication Hacks: Strategies for fostering collaboration and dealing with ...All Things Open
Communication Hacks: Strategies for fostering collaboration and dealing with conflict in open source
Presented by Nuritzi Sanchez, GitLab, Inc.
Presented at Open Source 101 2021
Abstract: During this talk, you'll learn about topics like cross-cultural collaboration, giving and receiving feedback, and active listening -- all things that are vital to the health of our open source communities.
After reading many self-help books, watching various TED Talks, and listening to a ton of podcasts, I've condensed my learnings to help you improve your communications skills, deal with conflict, and collaborate better than ever, not only in FOSS, but also everywhere else.
DevOps and Testing slides at DASA ConnectKari Kakkonen
My and Rik Marselis slides at 30.5.2024 DASA Connect conference. We discuss about what is testing, then what is agile testing and finally what is Testing in DevOps. Finally we had lovely workshop with the participants trying to find out different ways to think about quality and testing in different parts of the DevOps infinity loop.
Kubernetes & AI - Beauty and the Beast !?! @KCD Istanbul 2024Tobias Schneck
As AI technology is pushing into IT I was wondering myself, as an “infrastructure container kubernetes guy”, how get this fancy AI technology get managed from an infrastructure operational view? Is it possible to apply our lovely cloud native principals as well? What benefit’s both technologies could bring to each other?
Let me take this questions and provide you a short journey through existing deployment models and use cases for AI software. On practical examples, we discuss what cloud/on-premise strategy we may need for applying it to our own infrastructure to get it to work from an enterprise perspective. I want to give an overview about infrastructure requirements and technologies, what could be beneficial or limiting your AI use cases in an enterprise environment. An interactive Demo will give you some insides, what approaches I got already working for real.
JMeter webinar - integration with InfluxDB and GrafanaRTTS
Watch this recorded webinar about real-time monitoring of application performance. See how to integrate Apache JMeter, the open-source leader in performance testing, with InfluxDB, the open-source time-series database, and Grafana, the open-source analytics and visualization application.
In this webinar, we will review the benefits of leveraging InfluxDB and Grafana when executing load tests and demonstrate how these tools are used to visualize performance metrics.
Length: 30 minutes
Session Overview
-------------------------------------------
During this webinar, we will cover the following topics while demonstrating the integrations of JMeter, InfluxDB and Grafana:
- What out-of-the-box solutions are available for real-time monitoring JMeter tests?
- What are the benefits of integrating InfluxDB and Grafana into the load testing stack?
- Which features are provided by Grafana?
- Demonstration of InfluxDB and Grafana using a practice web application
To view the webinar recording, go to:
https://www.rttsweb.com/jmeter-integration-webinar
Dev Dives: Train smarter, not harder – active learning and UiPath LLMs for do...UiPathCommunity
💥 Speed, accuracy, and scaling – discover the superpowers of GenAI in action with UiPath Document Understanding and Communications Mining™:
See how to accelerate model training and optimize model performance with active learning
Learn about the latest enhancements to out-of-the-box document processing – with little to no training required
Get an exclusive demo of the new family of UiPath LLMs – GenAI models specialized for processing different types of documents and messages
This is a hands-on session specifically designed for automation developers and AI enthusiasts seeking to enhance their knowledge in leveraging the latest intelligent document processing capabilities offered by UiPath.
Speakers:
👨🏫 Andras Palfi, Senior Product Manager, UiPath
👩🏫 Lenka Dulovicova, Product Program Manager, UiPath
LF Energy Webinar: Electrical Grid Modelling and Simulation Through PowSyBl -...DanBrown980551
Do you want to learn how to model and simulate an electrical network from scratch in under an hour?
Then welcome to this PowSyBl workshop, hosted by Rte, the French Transmission System Operator (TSO)!
During the webinar, you will discover the PowSyBl ecosystem as well as handle and study an electrical network through an interactive Python notebook.
PowSyBl is an open source project hosted by LF Energy, which offers a comprehensive set of features for electrical grid modelling and simulation. Among other advanced features, PowSyBl provides:
- A fully editable and extendable library for grid component modelling;
- Visualization tools to display your network;
- Grid simulation tools, such as power flows, security analyses (with or without remedial actions) and sensitivity analyses;
The framework is mostly written in Java, with a Python binding so that Python developers can access PowSyBl functionalities as well.
What you will learn during the webinar:
- For beginners: discover PowSyBl's functionalities through a quick general presentation and the notebook, without needing any expert coding skills;
- For advanced developers: master the skills to efficiently apply PowSyBl functionalities to your real-world scenarios.
Transcript: Selling digital books in 2024: Insights from industry leaders - T...BookNet Canada
The publishing industry has been selling digital audiobooks and ebooks for over a decade and has found its groove. What’s changed? What has stayed the same? Where do we go from here? Join a group of leading sales peers from across the industry for a conversation about the lessons learned since the popularization of digital books, best practices, digital book supply chain management, and more.
Link to video recording: https://bnctechforum.ca/sessions/selling-digital-books-in-2024-insights-from-industry-leaders/
Presented by BookNet Canada on May 28, 2024, with support from the Department of Canadian Heritage.
UiPath Test Automation using UiPath Test Suite series, part 4DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 4. In this session, we will cover Test Manager overview along with SAP heatmap.
The UiPath Test Manager overview with SAP heatmap webinar offers a concise yet comprehensive exploration of the role of a Test Manager within SAP environments, coupled with the utilization of heatmaps for effective testing strategies.
Participants will gain insights into the responsibilities, challenges, and best practices associated with test management in SAP projects. Additionally, the webinar delves into the significance of heatmaps as a visual aid for identifying testing priorities, areas of risk, and resource allocation within SAP landscapes. Through this session, attendees can expect to enhance their understanding of test management principles while learning practical approaches to optimize testing processes in SAP environments using heatmap visualization techniques
What will you get from this session?
1. Insights into SAP testing best practices
2. Heatmap utilization for testing
3. Optimization of testing processes
4. Demo
Topics covered:
Execution from the test manager
Orchestrator execution result
Defect reporting
SAP heatmap example with demo
Speaker:
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
Neuro-symbolic is not enough, we need neuro-*semantic*Frank van Harmelen
Neuro-symbolic (NeSy) AI is on the rise. However, simply machine learning on just any symbolic structure is not sufficient to really harvest the gains of NeSy. These will only be gained when the symbolic structures have an actual semantics. I give an operational definition of semantics as “predictable inference”.
All of this illustrated with link prediction over knowledge graphs, but the argument is general.
GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using Deplo...James Anderson
Effective Application Security in Software Delivery lifecycle using Deployment Firewall and DBOM
The modern software delivery process (or the CI/CD process) includes many tools, distributed teams, open-source code, and cloud platforms. Constant focus on speed to release software to market, along with the traditional slow and manual security checks has caused gaps in continuous security as an important piece in the software supply chain. Today organizations feel more susceptible to external and internal cyber threats due to the vast attack surface in their applications supply chain and the lack of end-to-end governance and risk management.
The software team must secure its software delivery process to avoid vulnerability and security breaches. This needs to be achieved with existing tool chains and without extensive rework of the delivery processes. This talk will present strategies and techniques for providing visibility into the true risk of the existing vulnerabilities, preventing the introduction of security issues in the software, resolving vulnerabilities in production environments quickly, and capturing the deployment bill of materials (DBOM).
Speakers:
Bob Boule
Robert Boule is a technology enthusiast with PASSION for technology and making things work along with a knack for helping others understand how things work. He comes with around 20 years of solution engineering experience in application security, software continuous delivery, and SaaS platforms. He is known for his dynamic presentations in CI/CD and application security integrated in software delivery lifecycle.
Gopinath Rebala
Gopinath Rebala is the CTO of OpsMx, where he has overall responsibility for the machine learning and data processing architectures for Secure Software Delivery. Gopi also has a strong connection with our customers, leading design and architecture for strategic implementations. Gopi is a frequent speaker and well-known leader in continuous delivery and integrating security into software delivery.
GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using Deplo...
Last part
1. 50 Tips on Excellent
Communication for Life
PART 6.
Presented By:
Tim Ervin
Counseling for Solutions, LLC
150 Tips on Excellent Communication for Life
2. 40. Communicate Effectively through
Social Media
If you are living in the 21st century and you are
not aligned with Social media and the purpose
of the most popular channels involved in it:
then you are missing loads of massive
interaction going on around you. Here are some
highlights on how some popular type of social
media are classified:
250 Tips on Excellent Communication for Life
3. The purpose and utility of
popular social media
channels
350 Tips on Excellent Communication for Life
4. 450 Tips on Excellent Communication for Life
The purpose and utility
of popular social media
channels
5. Communicate Effectively through Social
Media
Proponents of social networking sites say that the online communities
promote increased interaction with friends and family; offer teachers,
librarians, and students valuable access to educational support and materials;
facilitate social and political change; and disseminate useful information
rapidly.
550 Tips on Excellent Communication for Life
6. Communicate Effectively through Social Media
Opponents of social networking say that the sites prevent face-to-face
communication; waste time on frivolous activity; alter children’s brains
and behavior making them more prone to ADHD; expose users to
predators like pedophiles and burglars; and spread false and potentially
dangerous information.
However the masses who communicate over social media consider it an
indispensable channel, here are the figures:
650 Tips on Excellent Communication for Life
8. Communicate Effectively through Social
Media
Every day, Face book manages 2.7 billion "Likes,” 300
million photo uploads, and 2.5 billion status updates
and check-ins. Twitter, the second largest social
networking site, had an estimated 107.7 million users
in the United States (as of Jan. 31, 2012) and 500
million worldwide users (as of Sep. 28, 2012).
850 Tips on Excellent Communication for Life
9. Communicate Effectively through Social
Media
Pinterest is the third largest social network with
23 million unique visitors in July 2012, followed
by LinkedIn, Tagged, Google+, and MySpace.
59% of all Internet users use at least one social
networking site.
950 Tips on Excellent Communication for Life
10. A funny and summarized
comparison posted on
selected Social Media
1050 Tips on Excellent Communication for Life
11. 41. Be in the Right Frame of Mind
Being in the right frame of mind contributes to
successful assertiveness techniques such as:
Anticipate other people's behavior and prepare
your own responses.
Role-play in your mind how things are likely to
happen.
Prepare other people to support and defend you.
1150 Tips on Excellent Communication for Life
12. “In adversary, remember to keep an even
mind.”
Horace
Great Roman lyric poet
1250 Tips on Excellent Communication for Life
13. Make it motivating for others to communicate
with you.
If you are under the pressure of a certain “Noise
Factor” make it clear so nobody misinterprets your
attitude.
1350 Tips on Excellent Communication for Life
42 . Make it Easy for Others to
Understand and Be Understood
14. Make it Easy for Others to
Understand and Be Understood
Take it easy on others if they are influenced
by any physical or psychological pressure.
Be logical and have down-to-earth
expectations that “Noise Factors” obstruct good
communication and in turn the willingness to
cooperate.
1450 Tips on Excellent Communication for Life
15. Make it Easy for Others to
Understand and Be Understood
Consequences motivate: People are
motivated by the consequences they
anticipate.
Match method to circumstances: when
people simply want to know, explain what
needs to be done and why.
1550 Tips on Excellent Communication for Life
16. Make it Easy for Others to Understand and Be
Understood
When others face ability-barriers don’t pressure them; try to offer any
support.
Jointly explore root causes. Take care to avoid jumping in with your own
solutions and conclusions. Empower others by allowing them to diagnose
the real cause and to come up with workable solutions. Ask: “What do you
think it’ll take?”
1650 Tips on Excellent Communication for Life
17. Make it Easy for Others to understand and Be
Understood
When others can’t identify all the causes or a problem, jointly explore the
underlying forces (Include yourself). Stimulate a brainstorming process by
including your own view of what some of the barriers may be.
Once you are finished with surfacing and resolving ability barriers, “pop
the question”. Check if others are willing to do what’s required once you’ve
taken steps to enable them.
1750 Tips on Excellent Communication for Life
18. Make it Easy for Others to Understand and Be
Understood
Search for the consequences that matter for the other person.
Finish well; wrap up the conversation by who does what and by when. Then
set a follow-up time.
Try to make commitment painless for people who communicate with you and
give them the enough time and space they need (considering their personality
type).
1850 Tips on Excellent Communication for Life
19. 43. Use the FF Rule (be Focused
and Flexible)
Remember this tip: being focused and flexible
will help you move fast forward and getting
what you need. This Rule anchors on having
good listening and problem solving skills.
1950 Tips on Excellent Communication for Life
20. Use the FF Rule (be Focused and
Flexible)
When new problems emerge, remain flexible enough
to deal with them – without losing focus.
Each time you step up to a problem it should be by
choice not by accident.
When people feel unsafe, step out of the discussion
bring the listener to a comfort zone, then slowly return.
2050 Tips on Excellent Communication for Life
21. Use the FF Rule (be Focused and Flexible)
When people don’t deliver on a promise because “something came up” ,
deal with it and bring it to other’s attention that must let you know when
plans need to change as soon as possible in order to avoid having the recurr
again in the future.
Whenever a bigger problem emerges, step out of the original problem,
leave a bookmark so you’ll know where to return, and then start over with
the new problem.
2150 Tips on Excellent Communication for Life
22. Use the FF Rule (be Focused and Flexible)
Once you’ve dealt with the emerging problem return to the original
issue.
When others become upset, retrace their path to action to the root
cause; talking about the facts will help you dissipate negative emotions
and will take you to the place where you can resolve the problem.
2250 Tips on Excellent Communication for Life
23. 44. Seek Win-Win Problem Solving
Always put yourself in the other person’s shoes,
what’s in for him or her? What are their
preferences? ..and give this equal weight of
importance to your priorities as you are
communicating along.
2350 Tips on Excellent Communication for Life
24. 45. Keep Your Promises
This is important to maintain the trust factor in
your experience, reputation and credibility and
to provide an anchor for a long-term
communication. Therefore you need to be
logical to promise only what you can deliver.
2450 Tips on Excellent Communication for Life
25. 46. Meta-talk
"Metatalk" is talking about how to communicate -
i.e. cooperative discussion between partners
about their shared communication process. Use
this skill to describe your communication so you
can affirm what works, and improve what doesn't.
2550 Tips on Excellent Communication for Life
26. 47. Use the “I” Message
Using "I" messages is part of effective
communication. It is proven that using "I"
messages will help solve situations, because
rather than blaming the other person, you're
simply telling them how you feel.
2650 Tips on Excellent Communication for Life
27. Use the “I” Message
1. Identify the situation or behavior you dislike.
What is bugging you?
2. Recognize and state how what you disliked has
stirred unwanted feeling inside you: e.g. “When I do
something for you and you don’t thank me I feel I
am unappreciated and this annoys me”.
2750 Tips on Excellent Communication for Life
28. Use the “I” Message
3. Ask for a solution. Simply ask for a solution! E.g.
“So next time I help you with fixing your equipment
I need you to simply smile and say thank You.
4. End your message with something like “I would
be happy if you didn’t take my time for granted and
motivated me to give you a hand”.
2850 Tips on Excellent Communication for Life
30. 48. Use Mirroring Techniques
Is the behavior in which one person copies another
person usually while in social interaction with them.
It may include miming gestures, movements, body
language, expressions, tones, eye movements,
tempo, accent, attitude, choice of words or
metaphors, and other aspects of communication.
3050 Tips on Excellent Communication for Life
31. Use Mirroring Techniques
Mirroring is common in conversation. The listeners
will typically smile or frown along with the speaker.
Since people usually accept their mirror image with
ease, mirroring the person with whom one is
speaking generally makes them feel more relaxed
and encourages them to open up.
3150 Tips on Excellent Communication for Life
32. 49. Remember Names
Repeat your listeners name/ nick name again
and again: people love hearing their names.
In case you are communicating with someone
for the first time here are ways to remember
his name:
3250 Tips on Excellent Communication for Life
33. Remember Names
Understand the importance of using another
person’s name: it’s a way of acknowledging
and valuing them.
Listen well to what the speaker’s name is. If
you missed it ask him to repeat it again
3350 Tips on Excellent Communication for Life
34. Remember Names
Trust yourself and don’t spread the news that
you’re not good at remembering names.
Write it down; on your hand , on the mobile
on a piece of tissue...whatever!
3450 Tips on Excellent Communication for Life
35. Remember Names
Repeat the person’s name again and again as you
address him while talking.
Associate the person’s name with the name of
another person you know well.
Study the person’s face well and mark something
about him/her you can remember well.
3550 Tips on Excellent Communication for Life
36. "There is no sound so sweet as the sound of
one's own name"
William Shakespeare
Great British Playwright
3650 Tips on Excellent Communication for Life
37. 50. End on a Positive Note
It’s long been known that “First Impressions
last” but amazingly there’s a growing
awareness that “Last Impressions last even
more”. So no matter how the encounter
started; you as a professional communicator
need to land on a positive note.
3750 Tips on Excellent Communication for Life
38. 50. End on a Positive Note
Say Thanks, for your communication partner’s
attention, support and time.
Smile
Shake hands or salute
3850 Tips on Excellent Communication for Life
39. 50 Tips on Excellent
Communication for Life
Presented By:
Tim Ervin, LCPC
3950 Tips on Excellent Communication for Life