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Social Media
Social Media

    
        (D.B.A)  THE JOINT DOCTORAL
        PROGRAM IN BUSINESS
        ADMINISTRATION (JDBA)
    
             “                   Facebook”
                                 Social Media
             “Marketing Click”

2
                                         “E-
Social Media




3
Social Media

               .
            081-9758189
        www.facebook.com/doctorpisek
        pisek@yahoo.com
        Twitter @doctorpisek
        Web Site www.doctorpisek.com


4
Social Media
       (Traditional Media)




5
Social Media
       (Digital Media)




6
Social Media




7
Social Media
       Digital –




8
Social Media
       Digital –




9
Social Media
        Digital –




10
Social Media
        Digital –




11
Social Media
                – Web Site


         Engagement
                      social media




12
Social Media
                             – Blog –
                                 Content
         Management System

                     HTML




13
Social Media
                               – Blog –
                     Blog

            Extend the conversation –

                 web site



14
Social Media
     New Product
     Development, Engagement




15
Social Media
     Loyalty




16
Social Media
     Customer Engagement, UGC




17
Social Media
                                 – Blog –
                      Blog

            Positioning yourself as a leader –
                Blog




18
Social Media
                – Blog –
         Blog




19
Social Media
                            – Blog –
                     Blog

            SEO –
                               update
                                SEO (

                                Keyword
                 )
20
Social Media
                                     – Facebook –


                         Facebook                    3

            Profile –
                                    (Friend)   Profile
             Friend                 5,000
          Group –
21
Social Media
                           – Facebook –
         Group          3

            Open –            Group


            Closed –           Group

            Secret –        Group
22
Social Media
                       – Facebook

            Page –            “Fan Page”


                       Profile    Page
                        add friend
                               Like
             Fan      Fan
23
Social Media
                          – Facebook –
                   Facebook Page
            Page Image




24
Social Media
                               – Facebook –

                 Tab      Campaign
             Application




25
Social Media




26
Social Media




27
Social Media
                                  – Facebook –

                   Landing Page
             Like     Fan




28
Social Media




29
Social Media




30
Social Media




31
Social Media




32
Social Media
             – Facebook –

               –




33
Social Media
             – Facebook –

               –




34
Social Media
             – Facebook –

               –        -




35
Social Media
             – Facebook –

               –




36
Social Media
             – Facebook –

               –




37
Social Media
             – Facebook –

         




38
Social Media
             – Facebook –

         




39
Social Media
             – Facebook –

         




40
Social Media
                              – Facebook –

                          –


                               Application

             Application

41
Social Media
                           – Facebook –

            Application




42
Social Media
                               – Twitter –
         Micro-Blog
               140
                       Follower
               Account Twitter
         Channel
                 Real-Time

        Twitter
43                 Real-Time
Social Media
            Twitter
         




44
Social Media
            Twitter
         




45
Social Media
            Twitter
                      (CSR)




46
Social Media
             Twitter
            –




47
Social Media
            Twitter
                      –




48
Social Media
        Twitter    Marketing Influencer –
         Marketing Influencer


         Influencer
             Twitter
         @mktmag
         @kafaak
                             follow
49
Social Media




50
Social Media




51
Social Media
                             – YouTube –
         Viral

          
                              30-90

          


                                     YouTube
52
                 Facebook   Twitter
Social Media
               – YouTube – YouTube
         Star




53
Social Media
               – YouTube – YouTube
         Star




54
Social Media
                        – YouTube – Thai
         YouTube Star




55
Social Media
                        – YouTube – Thai
         YouTube Star




56
Social Media
                        – YouTube – Thai
         YouTube Star




57
Social Media
                              – YouTube –

         Content    YouTube     Pepsi
         Refresh Your World             Clip
                       1

         $10,000


58
Social Media
                              – YouTube –
         Pepsi Refresh Your World




59
Social Media
                              – Foursquare –


                    Social Media
         Facebook     Twitter




60
Social Media
                                 – Foursquare –


                       –
             Mayor
                            –
             Check-in

         
61
             update status   social media
Social Media
                       – Foursquare –


                             Tips

                              –
               Foursquare

                                     1
62
             Mayor
Social Media
                       – Foursquare –
         Badge

            Badge

                     Foursquare
            Badge


63
Social Media




64
Social Media
                             – Foursquare –

          Partner Badge –
                        Check-In
           Business Partner    Foursquare
          Mayor Special
          Frequency Special –     Check-In 10

                   1
          Check-In Offer
65
Social Media
                                –   Facebook
         Place   Visit Britain




66
Social Media
                                    –      Facebook
         Place      Visit Britain
                                        Check-In
                                    Facebook
             (LoveUK)
                        Check-In

                Check-In
                        Facebook (LoveUK)
67
Social Media
        Viral Marketing –
         Content

         Content




68
Social Media
       Viral Marketing – 5

    
Social Media
       Viral Marketing – 5

    
Social Media
       Viral Marketing – 5


    


                     3

    
Social Media
Social Media
                     Viral Marketing – 5


    


        Facebook, Twitter


                  Target Group
Social Media
      Social Media


       Viral




    Share
Social Media
                    Share

         –
        Social Media


                –
Social Media
       Share

               –




                   –
Social Media
                   Share

                       –

               –                social
        media

    
Social Media
Social Media
Social Media
Social Media
Social Media
Social Media
Social Media
Social Media
Social Media
     


         




86
Social Media




87
Social Media
                           Amazing Thailand

            Good Morning Sunday!! Any ideas for
             the last Sunday of February? Share
             with friends here!!

            Did you finish work yet? How was your
             day? Anyways, could anyone
             recommend where Nong Sukjai should
88
             have dinner?
Social Media
     




            If you have 1 day in Thailand, where
             will you go? And what will you do to
             fresh up your day? Share with Sukjai
             and friends here! 3 lucky persons will
             get surprised!!
89
Social Media
     


         




90
Social Media




91
Social Media




92
Social Media
     


                      Content



             content                Content


93
Social Media




94
Social Media
     


         




             Blogger

95
Social Media
     




96
Social Media
     




97
Social Media
     


         



             Experiential Marketing



98
Social Media




99
Social Media




100
Social Media




101
Social Media




102
Social Media
         Monitoring – Blog




103
Social Media
         Monitoring – Blog




104
Social Media
         Monitoring – Blog




105
Social Media
         Monitoring – Twitter




106
Social Media
         Monitoring – Facebook




107
Social Media
         Monitoring –




108
Social Media
         Google Alert




109
Social Media
      




110
Social Media
                           – Brand Awareness –


             Viral Clip
                          FB                 Fan

                       Like    Application
           Social Game
                     Check-In
                Foursquare
111
Social Media
         – Brand Awareness –




112
Social Media
         – Brand Awareness –




113
Social Media
         – Brand Awareness –




114
Social Media
         – Brand Awareness –




115
Social Media
         – Brand Awareness –




116
Social Media
                         – Perceived Quality

                    Blogger    Influencer
              Twitter
          
            Tripadvisor, Jeban.com
                           web site      Blog

          
              FB                       Brand
117
Social Media




118
Social Media




119
Social Media




120
Social Media




121
Social Media




122
Social Media




123
Social Media




124
Social Media
         Brand Association –

                                    Brand
          Identity

                                   /

           

125
Social Media

• VolVo




•
                           “
          ”

•             “   ”                  126
Social Media
         Brand Association –




127
Social Media
         Brand Association –




          



          

128
Social Media
         Brand Association




129
Social Media
         Brand Association




130
Social Media
         Brand Association




131
Social Media
         Brand Association




132
Social Media
         Brand Association




133
Social Media
         Brand Loyalty –             CRM
          (Customer Relationship Management)


                      CRM

          
                         (Personalized)
          
134
Social Media
                  Traditional CRM   Social
          CRM
          Traditional CRM

          
          


          

135
          
Social Media

                  Traditional CRM   Social
          CRM
          Social CRM

                        Community

          
          

136
Social Media
         Brand Loyalty –      CRM
          
                                Facebook
              Twitter


            Touch Point           Call Center
              Monitoring Tool
            Feedback           social media
137
Social Media

                  Social CRM –
                KLM
          KLM Surprise

          Schipol

          Check-in    Foursquare

138
          Twitter    KLM
Social Media




139
Social Media

                   Social CRM –
          Starbucks          Check-in
              Mayors                Frappucino
          U$ 1




140
Social Media

         Community

                 Community




                        Social Media

141
          Community
Social Media

         Community




142
Social Media

         Community




143
Social Media

                     –                 Social
          Media        iEducation
                                   –        4-
              6                         Social
              Media




144
Social Media

                    –                   Social
          Media       iEducation
                                    Social
              Media – Brand Awareness
              
                          “                      ”
              



145
Social Media

                    –                     Social
          Media       iEducation
                                      Social
              Media – Perceived Quality

              
                       FB
              

146
Social Media

                      –                   Social
          Media         iEducation
                                      Social
              Media – Brand Association
              
                  Play + Learn = Plern
              
              

147
              
Social Media

                    –                      Social
          Media       iEducation
                                    Social
              Media – Brand Loyalty
                              Monitoring
                                    3
                                             FB
                Group

148
Social Media

                        –                 Social
          Media           iEducation
          
                 FB –

                                         Community
                              Group    CSR
              


149
              
Social Media




      END
150

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