Amy Boyd is seeking a management position and has over 15 years of experience managing home health agencies, durable medical equipment companies, and other businesses. She has a bachelor's degree in business administration and has experience supervising over 100 employees and managing budgets, inventory, and customer accounts. Boyd is proficient in Microsoft Office applications and has strong communication, organizational, and problem-solving skills.

1. 205 Deer Wood Trail
Henderson, NC 27537
252-430-8879 – home 252-432-3756 - cell
Amy R. Boyd dome@nc.rr.com
Summary
Professional with bachelor’s degree in Business Administration seeking to provide top quality performance to ensure
competitive advantage in the marketplace. Offer excellent communication skills, computer proficiency and an
understanding of organizational strategies to help meet corporate objectives. Supervised office staff of up to ten
employees and field staff of over one hundred employees following all Human Resources Policies. Managed daily
business operations of home health agency and Durable Medical Equipment Agency. Organized office procedures to
ensure an effective and efficient flow of work. Interviewed, trained, and monitored all employees in accordance with
company policies and goals, to ensure compliance. Managed over five hundred customer accounts. Prepared and
analyzed monthly budgets. Resolved customer and employee issues and addressed complaints, exceeding customers’ and
employee’s expectations. Demonstrated ability to work effectively with all levels of employees.
Employment History
Rotech Healthcare / Sun Medical Supply
Location Manager
December 20, 2004 – Present
• Responsible for day-to-day management of company operations and supervise all employees.
• Exercise management principles to ensure profitability, control assets, and communicate company philosophy and
objectives to the staff and community.
• Monitor monthly, quarterly, and yearly budgets.
• Conduct all staff meetings and identify areas of needed improvement.
• Complete payroll for all employees, enter leave of absence, return to work, and follow policies and laws.
• Complete Certificates of Medical Necessity and other documentation required for reimbursement.
• Monitor A/R aging reports.
• Order inventory and ensure that par levels are kept. Conduct monthly and quarterly inventory counts.
• Maintain overall maintenance of the location.
• Serve as liaison between location and senior management.
• Ensure employees complete on-going mandatory trainings such as OSHA, HIPPA, compliance, etc.
• Maintain working knowledge of current Medicare, Medicaid and insurance regulations.
• Maintain and put in place process to follow all company policies and procedures to meet JCAHO and company
standards.
Customer Service Representative
December 9, 2003 – December 20, 2004
• Responsible for performing all tasks related to intake of patient information concerning the service of durable
medical equipment and respiratory products and supplies with patients, co-workers, and referral sources as it
relates to patient services and third party reimbursement.
• Inform patients of equipment and charges and provide answers to patient’s questions.
• Process all billing and Certificates of Medical Necessity in a timely manner.
• Prepared deposit for all cash sales.
• Follow all company policies and procedures to meet JCAHO and company standards.

2. CareFocus / Maxim Healthcare
Branch Manager, April 19, 1999 – June 26, 2002 (Henderson and Durham Offices)
• Key Accomplishments: Launched new area of business, designed and negotiated all contracts, policies and
procedures resulting in increased revenue. Secured new office space, scheduled all improvements and transfer of
utilities, negotiated lease resulting in a smooth transition and improved use of office space. Transferred all
employee and client records from paper charts to databases, resulting in improved tracking systems. Reduced
operation costs by 52%. Created new treatment plan procedures for patients. Breathed new life into employee
recognition/incentive programs, upping participation levels to record setting highs and increasing employee
satisfaction. Created enhancements to “Employee of the Month” program. Organized yearly employee
appreciation dinner for over one hundred employees. Created Alzheimer’s support group for patient’s family
members. Served on Recruitment and Retention Workgroup. Created bi-weekly newsletter for employees and
won newsletter of the year for the entire company. Designed post orientation test, which was, used company
wide. Created strong relationships with referral sources.
• Supervised daily activities of office personnel and scheduling of all in home staff
• Monitored for unemployment claims, payroll and billing
• Oriented all new employees and counseled employees when needed
• Acted as liaison between company and community by marketing company to promote growth and community
awareness
• Inventory management
• Set achievement goals for the office staff and ensured they were met
• Scheduled and created all on-going training for employees
• Conducted staff meetings
• Performed all drug screens on potential employees and contracted business clients.
Service Coordinator, October 30, 1995 – April 19, 1999 (Oxford Office)
• Processed clients’ requests for services and changes in services
• Scheduled and matched client/employee without service lapses
• Processed payroll and billing, completed insurance verifications and credit checks on clients.
Twice As Nice
Owner and Operator, January 1995 – December 1995
• Maintained all records and books for small business, prepared taxes for coming year, monthly sales tax reports
and weekly sales reports, purchased all inventory, marketing, operated store.
Education:
Bachelor of Science / Major in Business Administration
• Almeda University
• North Carolina Central University
• Vance-Granville Community College
Workshops / Seminars / Extra Training:
• Management, Supervision & Delegation
Workshop
• Fundamentals of Leadership
• Art of Communication
• Marketing in Tough Times
• Communication and Leadership Skills for
Women in Business
• Building Skills in Microsoft Office (Excel,
Word, Outlook, Access)
• Certified Photographer
Committies and Volunteer Work:
• Adult Leader of SADD (Students Against
Destructive Decisions)
• Member/Recording Secretary- Henderson Junior
Woman’s Club

3. • Member/Community Action Site Leader for 4
counties- MADD (Mothers Against Drunk Driving)
• Children’s Leader-Freedom Life Church of God
• Sound Room Technician-Freedom Life Church
• Alzheimer’s Support Group (Co-Founder)