Nichole P. Webster has over 8 years of experience in administrative roles. She is currently an Administrative Associate at UNC Hospitals where she schedules radiology appointments, verifies patient information, and receives referrals. Previously, she held administrative positions at Clinical Care Management, Talis Management Group, Investment Property Management Corporation, Biltmore Estate, and UPS where her responsibilities included customer service, data entry, scheduling, and administrative support. Nichole has a Bachelor's degree in Hospitality and Tourism from North Carolina Central University and is proficient in various software programs.

1. Nichole P. Webster
2607 Lexington St. B2 Email: nwebster0323@gmail.com
Durham, NC 27707 Phone: 919-638-4584
Experience:
UNC Hospitals Administrative Associate
Radiology Imaging Support Services Chapel Hill, NC
July 2014- Present
 Responsible for participating in the effective and efficient daily operations of the Imaging Support
Services Radiology Scheduling Call Center at UNC Hospital. Works as a team player.
 Schedules radiology appointments via phone and computer for CT, MRI, X-ray, Fluoroscopy, and
Ultrasound studies in the EPIC system. Answers and directs telephone calls from patients and/or
visitors, clinics and physicians, providing prompt and accurate feedback to callers.
 Verifies patient demographics, insurance and other confidential information. Requests Documentation
from Clinics, Physicians, and Residents to process referrals.
 Receives External referrals from outside clinics, sends and receives faxes, verifies ICD 10 codes, and
Insurance Authorizations.
 Enters data from source documents such as forms, tables and other materials.
UNC Hospitals Administrative Associate
Clinical Care Management Chapel Hill, NC
March 2014-July 2014
 Human Resources Duties. Coordinated the scheduling of candidate interviews, assisted with new hire
onboarding, and employee out boarding. Responsible for data entry, document preparation and filing,
calendar maintenance, and scheduling, facilitating logistical aspects of meetings.
 Answers and directs telephone calls from, patients and/or visitors, providing prompt and accurate
feedback to callers.
 Collaborated with CCM staff and leaders, key operational and support personnel throughout the hospital
and healthcare system supporting their administrative needs.
 Assisted with office equipment maintenance, distributed departmental mail, and coordinated catering
orders for CCM staff meetings.
Talis Management Group Administrative Assistant
Property Management Raleigh, NC
January 2013-February 2014
 Provided administrative support Property Manager, performed on-site inspections of thirteen residential
properties. Received inbound phone calls from homeowners with billing inquiries, complaints, and
concerns, and resolved complex problems. Logged daily phone calls.
 Responsible for setting up conference calls, meetings, writing meeting minutes, & provided virtual
website assistance to clients. Accounting and Finance- processed invoices, entered data into Jenark
Software, entered community budgets into system.
 On call manager on monthly basis. Point of contact for community inquiries.

2. Investment Property Management Corporation Property Administrator
April 2011-November 2012 Asheville, NC
 Responsible for electronic record keeping and filing. As Team Leader, trained and supervised other
Administrative Assistants. Provided customer service in a call center environment. Coordinated and
scheduled board meetings, assisted with check in registration. Recorded and transcribed meeting
minutes and coordinated food and beverages for meetings.
 Data entry into CINC and SenEarthCo databases. Handled Sensitive and Confidential information.
Accounting duties- Processed invoices for payment, generated monthly financial reports.
 Enforced rules and regulations within communities by explaining community Bylaws, Restrictive
Covenants, and Declarations. Provided information to realtors, appraisers, home inspectors, attorneys,
and developers. Performed routine clerical duties such as Scanning, copying, faxing, creating letters and
memos using Microsoft Word. Created spreadsheets using Microsoft Excel.
Biltmore Estate (Express Employment Professionals) Sales Administrative Assistant
September 2010- January 2011 Asheville, NC
 Administrative Assistant to Executives of the Group Sales department. Responsible for cash handling,
filing, & providing information about the company to tourists. Coordinated travel, transportation,
& lodging arrangements for executive staff, ordered company lunches for meetings.
 Prepared client contracts. Organized confidential records, & maintained Executive staff calendars.
 Responsible for maintaining a clean office area and kitchen.
United Parcel Service (UPS) Customer Service Representative
October 2007- April 2008 Durham, NC
 Managed morning shift as Office Manager- Opened office for business daily, checked inventory of
packages. Responsible for accuracy of cash drawer. Responsible for daily audit reporting duties and
communicating issues with management. Received this position as a promotion from a previous
position.
 Assisted customers, handled shipping and receiving issues, resolved customer complaints.
 Created routine reports, top track fuel usage information to District Manager.
 Balanced cash drawer nightly, maintained inventory, & data entry.
Education:
North Carolina Central University, Durham NC
Bachelor of Science Hospitality and Tourism
August 2004- December 2009
Software
CINC Systems, Jenark, Alchemy, SenEarthCo, MS Excel, MS word, Canopy Connect, T-Metrix, EPIC, Kronos
References- Available upon request