Laurie Sorrentino seeks an administrative position that allows her to use her organizational, leadership, and technical skills. She has over 15 years of experience in administrative roles, including as an administrator for an international water purification company where she scheduled service visits worldwide. Prior positions also include database development, front desk roles in dental offices, and advertising director for a national credit union publication.

1. Laurie Sorrentino
(561) 386-7268 (cell)
lsorr@bellsouth.net
PROFESSIONAL OBJECTIVE:
To obtain a position that will be challenging and allow me to use my organizational, administrative, and
leadership abilities to create a positive, successful and productive work environment.
SKILLS:
Systems: Microsoft Windows, Apple Macintosh
Software: Microsoft Office Suites, including: Word, Excel, PowerPoint, Access and
Outlook for PC & Macintosh Systems, Adobe Acrobat 9, Skype, Eaglesoft, Softdent,
GSS (Global Service Solutions)
EMPLOYMENT EXPERIENCE:
Aqua-Chem, Inc., Knoxville, TN & Ft. Lauderdale, FL July 2012-Current
Service Department Administrator
Aqua-Chem provides water purification solutions for multiple industries worldwide: Bottled Water,
Pharmaceutical, Energy, Industrial and Military
The Service Department employs nine technicians; the Administrator is responsible for dispatching the
technicians to scheduled service visits worldwide which entails and includes the following duties:
• Daily e-mail correspondence, phone calls, maintain customer files, schedule service
• Create and submit customer quotes, complete billing/invoicing
• Make arrangements and complete necessary documents for service visits
• Consult with the Parts and Engineering Departments on solutions for customer issues
• Apply for Visa’s and Background Checks for the Service Technicians
• Provide required security documents for Military service visits
• Provide required training documents for technicians to provide offshore service (oil rigs)
• Complete and submit Procedure and Safety documents to shipyards in order for technicians to be
allowed access to Navy ships as well as documentation required by International accounts
• Apply for and maintain Security Passes for access to shipyards
• Oversee shipments of parts and tools necessary for service visits
• Review/proof/edit Field Service Reports that are submitted by the technicians for each service
visit and distribute to appropriate personnel for follow-up with solutions to issues
MPI Business Solutions Services, Knoxville, TN May 2010-September 2011
Oak Ridge National Laboratory – Subcontractor
Oak Ridge National Laboratory is a multi-program science and technology laboratory for the U.S.
Department of Energy
As a Subcontractor, my duties were as follows:
• Due to a move to a new facility, I assisted scientists in two separate laboratory divisions,
consisting of 55 offices, with cleaning out and organizing their spaces to reduce their paper
imprint
• Created an online database for converted data, scanned and indexed documents; consisting of
scientific findings covering the past 30 years. Created filing systems for documents that required

2. continued hands-on usage.
• Registered, indexed and prepared scientific notebooks for long-term storage according to DOE
guidelines
• Developed relationships within the scientific sector to create a system in which the scientists are
able to obtain and utilize documents in a more timely and efficient manner
• Assisted with overall administrative needs within the records department
Dentistry for Children, Oviedo, FL June 2009-March 2010
Front Desk
Dentistry for Children is a Pediatric Dental Office. The Front Desk duties were as follows:
• Responsible for performing administrative duties in support of Dentistry for Children. Functions
included answering multiple phone lines, customer/patient appointments/inquiries and confirming
patient appointments. Optimized the front office area and filing systems to create a more efficient
working environment.
• Further duties are similar and consistent with previous place of employment and are listed below
Cedar Bluff Dental Center, Knoxville, TN February 2007 – May 2009
Financial Assistant/Front Desk
Cedar Bluff Dental Center is a Family Dental Practice. The Financial Assistant/Front Desk duties were as
follows:
• Responsible for performing administrative duties in support of Cedar Bluff Dental Center.
Functions included ordering office and dental supplies, answering multiple phone lines,
customer/patient appointments/inquiries and confirming patient appointments. Optimized the
front office area and filing systems to create a more efficient working environment.
• Dealt with personal identifiable information in a secure manner within HIPPA regulations and
guidelines
• Verified dental insurance coverage and allowable charges and processed patient and insurance
claim payments and investigated claim issues related to unpaid insurance claims
• Processed referrals to specialists for further dental care. Provided doctor prescribed treatment
plans to patients
• Checked-out patients, entered billing information, collected payment and scheduled next
appointment using the dental software Eaglesoft and Softdent
Credit Union Times, West Palm Beach, FL February 1998 – April 2006
Advertising Director
Credit Union Times is a national weekly publication serving the Credit Union industry. The Advertising
Director duties were as follows:
• Developed advertising department and practices, which were not in place at the time of hire
• Established and developed guidelines for advertising operations
• Assisted in development of advertising and circulation marketing materials
• Managed a sales staff of five advertising representatives located throughout the country
• Assisted in placement of advertisements in the publication
• Documented all advertising revenue on Excel spreadsheets
• Primary customer service contact for advertisers and marketing companies
• Oversaw and implemented the conversion from film ads to electronic ads to meet industry
standards
• Managed office operations as well as the purchasing and maintenance of office equipment and
supplies
• Traveled throughout the United States and Canada to industry conferences as company
representative and handled all preparations for company participation at the conferences

3. • Planned and facilitated company meetings and functions
• Oversaw the functions of the subscription department and staff