Ellen G. Thomas is seeking a position in healthcare administration with over 12 years of experience. She has extensive knowledge of managed care, Medicare, and Medicaid and skills in coding, medical terminology, and Microsoft Office. Her most recent role was Medical Services Coordinator at Alkek Eye Center where she scheduled surgeries and educated patients. Prior to that she held roles involving insurance verification, authorizations, and billing/accounts responsibilities at several medical facilities in Texas. She has a Bachelor's degree in Health Care Management and is certified in CPR/First Aid.

1. 4403 Avery Bay Ct. Fresno, TX 77545 Phone: 832-675-2081 eggoree@gmail.com
E​llen G. Thomas
Experienced, knowledgeable and highly motivated professional seeking a challenging and
rewarding position in the health care industry.
Summary of Qualifications
● Extensive knowledge regarding Managed Care, Traditional Medicare, and Medicaid Plans
● 12 years of administrative health care experience
● Strong interpersonal and communication skills, both verbal and written
● Remarkable ability to plan, coordinate and expedite work projects
Skills
ICD­9 & CPT Coding, Operative Report Analysis, Chart Documentation Analysis, HIPAA
CPR/ First Aid Certified, Microsoft Word 98/00, Excel, and PowerPoint
Anatomy and Physiology
Medical Terminology
Professional Practice:
Alkek Eye Center
Position title: ​Medical Services Coordinator 2/2014 to present
● Maintain physicians operating, travel, and clinical schedules
● Scheduling of patient surgical procedures
● Communicate timing and procedural data to hospitals/surgical centers
● Patient education
● Medical service marketing
● Digital file creation
Alkek Eye Center 6/2006­2/2014
Position title: ​Patient Affairs Specialist, Sr.
● Obtain prior authorizations
● Batch all cash and non­cash receipts daily and verify cash balance.
● Report receipt discrepancies and unusual contractual adjustments to supervisor
● Maintain billing/ contact spread sheet (sent to Boston Foundation for Sight and BCM Director*)
● Mail referring physician response letters
● Coordinate visits with M.D. Anderson for GVHD patients
● Set up Charity Care status (via Boston Foundation for Sight)
● At doctors request, speak to patients in regards to the PROSE/ consult (Dr’s may walk patients over to
speak with me while they’re in office)
● Provide physician marketing profiles
● Ensure patient demographics and insurance information is obtained and correct.
Baylor Scott Department of Urology 6/2005­5/2006
Position title: ​Patient Financial Specialist
● Explain polices regarding billing, insurance and payment requirements to patients.
● Maintain clinic availability calendars and summaries.

2. 4403 Avery Bay Ct. Fresno, TX 77545 Phone: 832-675-2081 eggoree@gmail.com
● Verify insurance eligibility using PWL, IDX E­commerce, or customer service.
● Act as a liaison between patient, physician and the billing office.
● Work TES (transaction editing system) edits daily.
Baylor College of Medicine Department of Ophthalmology 8/2003­6/2005
Position title: ​Clinical Receptionist/Master Scheduler
● Triage calls to appropriate personnel; obtain and enter insurance referral information.
● Verify insurance for the ophthalmology satellite clinics
● Register new and update established patient demographics and insurance information.
● Schedule appointments Maintain and edit the physician computer master schedules.
Inpatient Medical Services
Position title: ​Clinical Coordinator​ (Disease Management) 3/03­ 7/03
● Verified insurance information​; ​obtained any authorization and referral information
● Code diagnoses and CPT from super bills for disease management
ASM Clinical Services
Position title: ​Office Manager/Physical Rehabilitation Technician 01­11/02
Managed three other employees in a clinical atmosphere; verified insurance; managed accounts receivables;
generated daily deposits​; applied cash payments to patient’s accounts​; worked correspondences for Medicare​;
Assisted physician with technical duties as needed.
Education:
South University Online, Savannah, GA
Bachelor of Science in Health Care Management, Feb. 2013
● Dean’s List
● American College of Healthcare Executives Member