Christy Ann Cottrill provides her contact information and an objective to further her career in a stable environment. She has over 15 years of experience in medical offices, physical therapy clinics, and retail, with responsibilities including data processing, billing, customer service, and office management. Her resume details her qualifications, professional experience at multiple medical offices, as well as education and references.

1. Christy Ann Cottrill
3804 Oak ValleyDr
Apt426
Knoxville,TN 37918
(865) 776-9983
ccottrca78@yahoo.com
PROFESSIONAL PROFILE
My objective is to further my career in a stable, long-term environment. I am a quick learner and also
wish to collectknowledge and experience that will beimportant and valuableto my employer.
Below aresome of my qualifications:
Excellent 10 Key Skills
e'Mds
Gateway EDI
EMR
SAP
Excel / Spreadsheets
Microsoft / Lotus Notes
Power Point
NexGen
Navicure
Draw blood
Multitasking
Reliable
Team Player
Self Motivated
Problem solving
Great Organizational skills
Customer Service
Data Entry
Take vitals
Start office Note
Therapy Source
PROFESSIONAL EXPERIENCE
OrthoTennessee,TN
Feb.2013-Current
Responsibilities:
Data Processing: Postinsurance paymentsalongwithpersonal payments. Pull ERA’sfrom
Gatewayand Navicure,thenIdownloadthemintoNexGen. Lookintocreditsthatare on the
accounts to see whyandif there are mistakes,if soIfix them. I process creditcard payments
and postthem. I walkacross streetto collectthe mail.
Movedto WorkersComp inApril 2014. SendHICFA withoffice notestoWC. While inthat
postionIcollectedover$160,000 inback AR. Call WC insurance to collectmoneyorto see why

2. the claimwas not paid. Correctany claimsthat were deniedandrefilethem.
Movedto Physical TherapyinNov.2014. Check inpatients,collectcopays,schedule
appointmentsandanswerthe phone. Ialsowork onthe planof care for the doctors to signoff
on. Verifypatientsinsurance andcreate theirencountersforthe PT’stostart the notes. Daily
deposit.
Front DeskSupervisoroversix physical therapyoffices. Approvedpayrollandtime off,covered
officeswhensomeone wasoutsickorPTO, ran reports, solvedproblemsorissuesthe PT’shad
withNexGenandpatientscharts,
Cato Halls, TN
Sept 2012-April 2013
Responsibilities:
SalesAssociate: Greetcustomers,helpcustomerswithpickingoutclothesandjewelry.
Lettingcustomersinfittingrooms,ringingupthe customersrunningcreditcards/takingcash
and givingcorrectchange back. Counttill at endof the shifttomake sure correct. Cleanstore.
FamilyMedical Care Center,Corryton, TN
2009-Aug. 2011
Responsibilities:
Office Coordinator: Managepatient flowby checking in/out patients,collectingco-pays and or
deductible. Take nursemessages or refill request. Responsiblefor scanningdocuments into patients chart
(EMR). Request medical records from previous patients Dr.'s.Billing:Postinsurancepayments, appeal
insuranceclaims if denied and followup on denied claim.Electronically transmitclaims through Gateway
EDI. Work rejections from Gateway EDI or payor.Send statements to patients.Able to make deposits.Call
patients for appointment reminder or for test results.Bringpatients back to exam room, take vitals,give
allergy shots and startofficenote for Dr. Order office supplies if needed.
Whirlpool,Knoxville,TN
2002 – 2009
Responsibilities:
Manage a $3.5 million dollar builder account and a $1.5 million dollar builder account. Process
appliance orders for home closings. Streamline processes. Research billing disputes between our
credit department and vendors for resolution. Proactively, work back order report. Call to advise
trade partner of back order issues and see if the home owner would take an upgrade. Send parts
request if needed. Process damage reorders. Work closely with our outside account managers to
ensure customer excellence.
EDUCATION
1997 Graduate from Powell HighSchool

3. REFERENCES
Deborah C. Beeler 865-523-8373
JackieMurphy 865-599-0700
Amanda Thompson 865-804-7941
Bailey Hansard 865-223-3178