Business Management, Medical, Administrative Coordinator, Community Service Specialist, Grocery Store Department Management and Training Consultant. Equipped with extensive experience in retail management, marketing and sales. Adept at problem solving, customer service and hiring and training hardworking, quality staff. Excellent leadership skills and multi-tasking strengths.
Business Management, Medical, Administrative Coordinator, Community Service Specialist, Grocery Store Department Management and Training Consultant. Equipped with extensive experience in retail management, marketing and sales. Adept at problem solving, customer service and hiring and training hardworking, quality staff. Excellent leadership skills and multi-tasking strengths.
Compiled and recorded medical charts, reports, and correspondence, using typewriter and personal computer.
Transcribed recorded messages and practitioner's diagnosis and recommendations into patient's medical
record. Transmitted correspondence and medical records by mail, e-mail, and fax. Greeted visitors,
ascertained purpose of visits, and directed to appropriate staff. Routed messages and documents such as
laboratory results to appropriate staff. Answered telephone and directed call to appropriate staff. Maintained
medical records and correspondence files. Prepared and transmitted patients' bills. Scheduled patient
diagnostic appointments and medical consultations. Took dictation in shorthand.
Compiled and recorded medical charts, reports, and correspondence, using typewriter and personal computer.
Transcribed recorded messages and practitioner's diagnosis and recommendations into patient's medical
record. Transmitted correspondence and medical records by mail, e-mail, and fax. Greeted visitors,
ascertained purpose of visits, and directed to appropriate staff. Routed messages and documents such as
laboratory results to appropriate staff. Answered telephone and directed call to appropriate staff. Maintained
medical records and correspondence files. Prepared and transmitted patients' bills. Scheduled patient
diagnostic appointments and medical consultations. Took dictation in shorthand.
To utilize and implement my work related experiences of demonstrated leadership,
organization, and critical thinking with excellent communication skills, customer service, and hard work ethic. Maintain a team player mentality to improve all working relationships. Showcase the ability to become a valuable asset to any part of the company by relying on my strong skills.
Building strong relationships with our ever-expanding client base. They work on the front line to ensure that every estimate and order is handled professionally and meets the quality expectations of our clients.
- Establish and build client relationships
- Efficient order-taking and job analysis
- Quality Assurance -- final quality check
- Coordination of files for accuracy in reordering
Under the direction of the Customer Service Manager, the Customer Service Representative serves as the primary contact for external and internal customers, is responsible for making judgements and discretionary decisions that affect the operations of the organization and effectively communicates those judgements and decisions to the customer. The Customer Service Representative is also responsible for appropriately communicating customer requirements to the manufacturing team, in accordance with company policies and procedures.
The supervisor is often responsible to represent the employee's requests and to management, along with also representing the employee's case for deserving a reward. For example, if an employee deserves a promotion, the supervisor often must justify the case for promotion to the supervisor's supervisor, as well. If the employee has a rather unique personal situation that warrants special consideration by the rest of management, the supervisor must explain this situation and how it can be handled. It's not unusual for employees to sometimes see the supervisor as part of "management" while at other times seeing the supervisor as a personal friend. Develop a strategy the team will use to reach its goal
1. ANDREA HARRIS CERTIFIED MEDICAL ADMINISTRATIVE ASSISTANT
commanderdrea@yahoo.com 347-623-5451 Hollis, NY 11423
Certified Medical Administrative Assistant with 15 years of accomplishment ensuring efficient business, office and team
operations across various industries. Enthusiastic for the opportunity to contribute administrative support and customer
service skills towards supporting medical office needs. Highly organized with excellent interpersonal skills, resourcefulness
and attention to detail when multitasking in a healthcare environment. Versatile as a strong independent worker, leader
and team contributor with proven ability to quickly learn new techniques and effectively fulfill multiple roles to ensure all
business needs are met.
Key Skills include:
Computer / Software Skills: Microsoft Office Suite, QuickBooks, Peachtree
EDUCATION & CERTIFICATIONS
Certified Medical Administrative Assistant, National Healthcareer Association, NHA, March 2016
Certified Medical Administrative Assistant Course, York College, March 2016
Human Services/Mental Health (88 Credits Completed), LaGuardia Community College, Long Island City, NY
Office Technology Certificate, Ace Computer Training Center, Forest Hills, NY, 2009
PROFESSIONAL EXPERIENCE
HEALTHCARE & PATIENT SERVICES SUPPORT:
Managed and performed day to day patient and administrative support responsibilities of a dental office for 5 years
with attention to detail, customer service and clinical staff needs.
Ensured all service needs were met by greeting and communicating with patients to answer questions, schedule
appointments and update account information.
Checked in patients, prepared patient intake documents and processed insurance information.
Completed sterilization process, wrap and label procedures for dental kits.
Compiled and organized patient charts, prepared patients for examination, completed routine patient dental cleanings
and assisted medical staff with various oral procedures.
ADMINISTRATIVE SUPPORT & OPERATIONS SUPPORT
Assisted Store manager with completion of various office support and basic bookkeeping duties for a retail business
while maintaining role of Front End Supervisor.
Handled and directed all incoming calls, faxes, electronic files and mailed correspondence to appropriate location or
recipient.
Tracked office cash transactions, reconciled accounts / daily cash intake and completed bank transactions.
Collected customer payments, managed accounts receivables/payables and processed payroll.
Tracked business inventory, ordered supplies and prepared sales reports.
Monitored and ensured employee compliance with company policy and procedures.
MANAGEMENT:
Supervised retail business front end operations, sales team performance and customer service.
Managed full scope of restaurant department operations while simultaneously working as a sales associate.
Oversaw daily scheduling and coordination of in-house warehouse events in collaboration with event manager.
Assisted sales advisors with preparing and demonstrating vendor products to promote sales.
EMPLOYMENT HISTORY
Senior Shift Supervisor, Club Demonstration Services, Lawrence, NY, 2013 – Present
Restaurant Manager & Sales Associate, Kmart, Rosedale, NY, 1999 – 2011
Front End Supervisor & Office Assistant, Loehmann’s, Rego Park, NY, 2007 – 2008
Dental Assistant, Dental Services, 1981 - 1985
Medical Terminology Compliance & Quality Control Customer Service & Communication
Patient Charts & Data Entry Procurement & Inventory Tracking Team Leadership & Support
Appointment Scheduling HIPAA Compliance Conflict & Problem Resolution