Siegfried Norman is a systems administrator and technical support analyst seeking full-time employment. He has over 3 years of experience in desktop support, network administration, and technical project work. His technical skills include Windows, Linux, MacOS, networking, virtualization technologies, and various software such as Microsoft Office, Exchange, and antivirus programs. His most recent role was as a senior support specialist and systems administrator for Kravet, Inc where he performed software and hardware installations, end user support, and assisted in a printer migration project.

1. Siegfried Norman
172 Bond Street Westbury, New York 11590
Home: (516) 333-1753 Cell: (516) 325-3309Snorman24@Juno.com
Systems Administrator | Technical SupportAnalyst |Desktop SupportEngineer |Network Administrator
Objective: Comprehensive experience as a computer support professional to utilize my skill sets to provide and lead to motivate project teams
to ensure success, Track record for diagnosing complex problems and delivering on effective solutions with results.
Technical Expertise
Systems
Hardware Routers, Switches, Hubs {Cisco3800, Linksys, Dell SAN Switch-FC, Dell 3424P- Data-48 Port,
Power Connect 3348}, RSA Secure Tokens, AvayaVoIP-IP Office Gate, Devon IT Thin client VDI TC5c
Sonic Firewall Pro2040, TZ170, 1GigabyteNIC, Seagate Hard Drives, Buffalo- Storage, Dell IP
KVM-2161DS-2, SAN SPA (CX31x01)NAS Dell Power Vault 745N, Dell PowerEdge Severs 750, 1750, 1800,
2800, 2850, 2650, 2950, Citrix Gateway Access Appliance, Backups {Dell Power Vault
TL4000- 44 Slot tape Library, 122T, 132T- 23 Slot Tape Library}, RAID Levels (0-7, 10, 50, 53)
Virtual Infrastructure Technologies Knowledge from CitrixXendesktop 6 &Xenapp 6.5, VMware, Microsoft Hyper-V
Wireless 802.11 B, G, N Technologies, PC Hardware configurations, (LAN Adapters, SCSI, RAID)
Software Windows XP,Win7 , Linux-Ubuntu 14, Macintosh OSX 6,10 X Snow Leopard, Mountain Lion
Remote Tools {Dame Ware, Citrix GoToMeeting, GoToMYPC, Remote desktop, WebEx, RAdmin ViewerTurboMeeting}
Symantec Anti-Virus,Vipre Business Premium Software, Windows server 2008,2012 and Exchange
2007/2010, Blackberry server 5,10 Symantec Backup Exec 11,2010 and Enterprise Vault Server 7.0, SurfControl, PC
Tracking Software, Adobe 10 Standard Suite and Nitro PDF verisons 8,9,10, WAN File Replication software-
{SureSync}, GFI LAN Guard NSS Server8, Citrix MetaFrameXP server 5, Acronis TrueImage V9,
FTP- {WinSCP3, SFTP, PSFTP, Putty gen} Telnet, Ping Utilities, Microsoft command line utilities as Powershell
MS Office {95-2010}, SQL 2005/2008, Dell Open Manage, Enterprise Vault Client 7.5, User Lock, SCCM andMicrosoft
Deployment Toolkit Knowledge. Sophos Antivirus software, and Appsense Management Suite V8software and Good Link
Technology for Mobile DeviceManagement, Citrix Receiver Enterprise 3.3 software.
Networking TCP/IP, LAN/WAN,DHCP, DNS, Routing, Switching and Firewalls, SSL/TLS, WINS, HOSTS FILES,
VPN, SMTP, IPX-SPX, IMAPv4, SSH,APIPA, HTML, XML, HTTP, HTTPS, FTP, Network Monitor version 3 and 4
Professional Experience: Working at these companies from April 2011 through March 2014 as a contractor on various Projects, while
still seeking Full TimeEmployment.
Kravet, Inc
SR. Support Specialist/System Administrator August 2014-Present
 Performed all onsite Software install’s and Hardware for all end users in the Corporate office as well-as 34 Showrooms around the US
and 3 in New York City, and Canada 2 locations Supporting all levels of management and users with remote support and printer setups.
 Heavy New usersetup and Windows 7/8 and MS-Office 2010 and Office 365 Outlook support throughout the US and Canada, setting up
all PC’s to be shipped to all locations and supporting several independent showrooms under the Kravet, inc umbrella as a Giant in the
Fabrics Design Business. Supporting Oracle E-Business Suite 12.1 for all business related orders and Factory invoices throughout
Kravets.
 Assisting in a company Printer Migration project with Konica/Minolta for all personnel to print/scan and fax and access their printerout
with their building access cards, eliminating over 80 printers down 6 Multifunction printers and saving the company money.
 Building out network Cable and punch down wiring from the rack to the patch panel at the user’s desk plates. And performed all add
moves and changes throughout the company for the computer equipment and Phones. Also toned out all phone moves and moved
punched down connection, and moved Analog to Digital and Digital to Analog moving phones. Avaya SiteAdministration Intergraded
management software version 2.0.12 for swapping phone ports and phone numbers to the right user’s after the move.
 All Computers and Laptops are Dell systems and newer Dell all in one touch screen and the Dell model 3147 2 in 1 Laptops, Cisco VPN
Any-connect software setup and experience supporting all kravet’s remote VPN users. Also setting up several Linux Ubuntu 14.04
Laptops for wireless to troubleshoot suspicious E-mail and Virus removal from flash drives.
 Systems administration for new user setup, add remove user accounts and password resets and unlock accounts
 As well-as some Macintosh support using mountain Lion OSX , add moves and changes software install’s and troubleshooting for
Iphones and Ipads setup for Office 365 for Exchange server 2013

2. Gay Men Health Crisis
DesktopSupport Engineer December 2013 – March 2014
ACCOMPLISHMENTS:
Windows 7/Outlook 2010 Migration Project along with a PC Refresh replacing outgoing computer with Dell Optipex models 960 990 9010 9020
and 3020 Desktop computers.
 Assisting and working with the Gay MenHealth Crisis Win 7 Migration Team and pc rollout with getting users migrated over to Windows
7, 8 from Windows XP operating system as well as supporting the end user’s after the migration and How to question. Also a
troubleshooter for all Win 7 related problems after a user’s has been migrated. Administration of Windows ActiveDirectory functions using
Quests ActiveRoles tool to move users and computers into the right Organizational units under server 2008 and some exchange server
2010 administration and MS-office 2010/2013support throughout the company, and lite VMwareplayer setup under ESXi server version
5 and support for VDI clients..
 Assisting with the Deployment of desktop computers and laptops images using Computer Associates ITCM client manager software to
push all Windows 7images and software packages to end-users. Setup all Dell Laptop E6410 6420 6430 Models with Sophos encryption
software SafeGuard for laptops, as well as remote support tool Dameware and SecureID token setups for VPN Remoteusers.
 Performed all Mobile Device Management with Good Link software for all Android models and IPhone IPads Installations and Android
phones to E-mail from the Exchange server 2010 as well as Blackberry server 5 lite administration for blackberry devices.
Troubleshooter for all HP, Dell printers. IE 11 development tools inner workings. Lite Macintosh G5,Macbook pro laptop setups and
troubleshooter. Helpdesk ticketing system TrackIT 10.5 from Numara Software. Support for all Desktop and software related issues
throughout GMHC environment.
New York City Health and Hospitals Corporation, New York, NY
Windows7 Support Technician October 2012 – September 2013
ACCOMPLISHMENTS:
Windows 7/Outlook 2010 Migration Projectalong with a PC Refresh on-going project replacing outgoing computer with new Dell
Optipex990/901,780 Desktop computers, Printers and scanners.
 Assisting and working with the Elmhurst Hospital Center’s Win 7 Migration Team with getting users migrated over to Windows 7 from
Windows XP operating system as well as supporting the end user’s after the migration and How to question. Also a troubleshooter for Win
7 related problems for up to 2 weeks after a user has been migrated with in a Duel Environment Novellsedirectory and Windows Active
Directory under Windows 2003/2008, and Groupwise 8 E-mail support for end-users.
 Assisting with the Deployment of desktop computers and laptops images for Windows 7 through SCCM’s The Dynamic Systems
Deployment (DSD) Deployment Control Tool with Task Sequence Variables through the SCCMPkgSourceDCTNetwork and running the
USMT4.0 command line scripts to backup all user profiles on the old XP machines and then Rerunning the tool on to the New Win 7
machine to restore all profiles from the old pc as related to the troubleshooting of the Easy Transfer Wizard user profiles.
 Performed all software Installations and upgrades of the HHC software under the new Win 7 Operating system that is now compatible and
able to work such as Quadramed a care base Revenue CycleSolution used by 90% of the Nurses and Doctors, TM ECGVueHeart
Monitoring software, AbbottGlocoMeter-Data Repeater software that Monitors Blood and Sugar levels and stores the data for the Nurses
on the local computer. Visual Cactus Database, Impax,CoriVersion 4,Dragon Speaking software 10,Amoion-On Call schedule
software,Omnipro v15 scan to PDF and PRISM aPsychiatric Discharge Monitoring System Version 4 and BIOMED Applications.
Thomson Reuters Financial, Hauppauge, NY
E-Mail Migration Specialist September 2011—February 2012
E-Mail Migration Project Microsoft Exchange Server 2003 upgrade to Exchange Server2007/2010
 Assisted Thomson Reuters Exchange Migration Team with getting user’s migrated over to the new Enterprise Resource Forest
Domain that is being upgraded from Exchange 2003 to exchange 2007 Domain. Working with the Global Services Helpdesk
supporting all users from the United States and Canada, Europe, South America, Middle East and Asiato get user’s e-mail migrated
to Outlook 2007 using a Quest Migration tool called EMWProf manually when the script didn’t run properly the night of the
migrations.
 Assisted all users with missing e-mails, duplicated calendar items, troubleshooting SMTP address resolution problem connecting
outside of Thomson Reuters Domain, Free busy calendar invites.
 Blackberry Device’s configuration from Blackberry server 4.01 to Blackberry Server 5, as well as iPhones and iPads android phone
setups for users after their mail has been moved to the new 2007 ERF Domain and getting users additional mailboxes back onto the
outlook profile. Also troubleshooter for Enterprise Vault Client v9.
 Assisted users in accessing the old Exchange Server2003 when Global Mailboxes and Public Folders have not been moved to the
new 2007 Domain through to use of OutWebAccess.
JP Morgan Chase, New York, NY
Desktop Engineer April 2011 – August 2011
PC Refresh on-going project replacing outgoing computer with new HP Desktop computers and Devon IT Thin client VDI TC5c embedded XP
and Windows 7 Terminal running under Citrix XenDesktop from a Citrix Presentation and XenServer 5 and XenApps Environment, IBM and HP
Laptop port replicators’ connections as-well as Dual monitor configuration for all setups. Backing up users’ Desktop profiles and Lotus Notes

3. 6.5 mail client files and testing SecurID software Token after all profiles have been restored to all new Laptops, And End-User support from
Department to Department throughout JPMorgan from site to site within Manhattan, Long Island and Brooklyn. Also site to site (add, moves
and changes) performed on Fridays and then support on Mondays for all Software and Hardware as well as connectivity related and Printer
connection Issues. Applications advertise and pushed down through SCCM toall computers after the migrations.
Lexington Realty Trust, New York, NY
Systems Administrator November 2007 – February 2009
Managed and assisted with the daily administrating of a Windows server 2003/2008 and Exchange 2007/2010.
Blackberry Server Creating UserAccount and Group Membership rights under ActiveDirectory, Group Policies applied at the Site and
Organizational Units levels at Lexington. Troubleshooting all aspects of Lexington’s Network Infrastructure and all related functions as systems
administrator/desktop support engineer. Worked on servers, computers, smart phones, iPhone, iPad Android phones, and Blackberry devices ,
IP phones, printers, hubs, Ricoh Copiers, modems, personal routers, Remote Devices RSA Token, Web base Secure sign-on Certificates.
Assisted with the backups for about 5 terabyte of data, supported remote location with Dameware and 24/7 remote support with Citrix remote
access secure client internet VPN. Monitor all system with GFI LAN Guard NSS Server8 software, monitored companies e-mail web filter using
Surf Control software for internet usage and virus detection, monitored U.S. Data Trust -Live Vault online backup servicefor disaster recovery .
Accomplishments:
 Managed weekly FTP- Net source Secure File Transfer Server (WinSCP3 client) uploads of companies SQL and MRI Databases to Intuit
for Disaster recovery.
 Managed, assisted, and ran daily weekly, monthly and quarterly and annual reports for the companies e-mail
webfilter, firewall for all e-mail and internet usage, Security Analyze for Intrusion Detection for SOX reports.
 Streamlined successful migration of a companywide Blackberry device roll-out from T-Mobile to Verizon.
 Supporting all Chairmen of the Boards as –well-as the CFO and all EndUsers and Executives throughout the company
 Initiated multiple projects that improved performance and business functionality.
 Assisted in a key role in providing local patch management support, dramatically reducing operational costs.
 Investigated and responded to system problems, policy violations and Intrusion Detection Security Threats-Wire shark.
 Basic PowerShell Scripting under Windows Server 3003/2008 and Exchange 2007 and using the Quest PowerGUI for PowerShell commands.
Epstein Becker & Green, New York, NY (Law Firm)
E-Mail Migration Specialist June 2006 –July 2007
Accomplishments:
 Assisted with the management of a Novell Group Wise 6 to Exchange 2003 Migration Project for several
hundred users through the United States. Assisted the IT department with the e-mail migration of
exchange with a third party Tool from the Wingra corporation to create PST files, contacts, calendars and
personal address books. Checked GroupWise server database for errors before moving users mail, tested
smtp connectivity.
 Managed two utilities from Vault Enterprise Archiving and Vault store tool for PST files. Handled Migration Import wizard for all
GroupWise users to Exchange server 2003 for Outlook clients to enable users mail boxes to be archived to the KVS
Server
C&S Wholesale Groceries, Keene, NH
Windows SupportSpecialist June 2004 – May 2005
Accomplishments:
 Traveled throughout the east coast from Vermont to Landover Maryland setting up and installing Windows XP in a Novell 5
Underan Exchange server 2003 DNS environment using Outlook 2003 for the whole east coast operations.
 Assisted with duties as a system administrator to help apply Windows Group Policies for packaged applications.
 Responsible for ghosting image for desktop and laptop computers, configured mail boxes for personal folders and
address books.
 Setup Multiple Citrix ICA clients and a troubleshooter for all issues the next day for newly installed user that was migrated.
Custom Computer Specialists On-site Engineer (Full Time)
Desktop Support Engineer September 2000 – December 2003
Accomplishments:
 Assisted and managed to support several departments through Philip Morris Management Division providing 1st and 2nd level problem determination and
resolution in a fast pace environment.
 Responsible for the setup and troubleshooting for all Palm Pilot and Blackberry models 7510,957,950 devices.
 Instructed and trained all clients on accessing their remote VPN connections while outside the office.
 Installed windows 2000/XP workstation and all software/hardware (i.e. memory, hard drives, tape drives, CD/DVD-ROM drives, printers, downloading
Education
Sociology Classes, Yankton College, Yankton, SD 1981
Mass Communication Classes, University of Charleston, Charleston, WV 1984, Certification Microsoft (MCP)