Derrick Wiltshire has over 25 years of experience in systems engineering and desktop support. He has worked as a systems administrator and network engineer for various companies, including medical clinics and solar energy companies. His skills include Windows, Mac, and Linux administration, network design, firewall configuration, and project management. He provides resume highlights of his work history and responsibilities in desktop support, systems administration, and network engineering roles.

1. Derrick Wiltshire 704-957-8521
10305 Ainslie Court, Charlotte, NC28269 dwill103@gmail.com
ProfessionalProfile
I have served as Systems Engineer and Desktop Support Manager for the past 25+
years. Project Management for the past 8 years. Currently, I have coordinated the
opening of five medical offices. And multiple High Voltage Solar Energy Fields
Skills and Background:
 Implementation and support of Win
and MAC Workstation, Linux/Unix
and Intel based servers
 Support of Medical MGMT SW,
Inventory MGMT SW, Energy
Monitoring SW, KeyLogger SW
 Installation and support of Cisco
ASA Firewalls and Meraki Networks
 Expert knowledge of following
protocols: {TCP/IP, MPLS,SQL IIS
and Fiber Optic, DSL Networks,
HTML,VM Ware 5.5 ,ESXI VOIP
Citrix Xen 7.0}
 Extensive experience working with
Windows 2012 Server /Active
Directory Windows , MAC OS, MS
Exchange Server, SCCM, MS
Office365
 Support of Accounting SW
MAS500 and QuickBooks
 ADP Time and Labor Mgmt, Time
Summit, Exaktime Time MGMT,
 SQL Server Database Management
 Server Backup Software Continuum
 Dell SonicWall Remote Access
Support
ProfessionalExperience:
SunEnergy1 Solar Energy
192 Raceway Dr
Mooresville NC 28117
9/3/2015 – 7/1/2016
Systems Administrator
Network Engineer
Responsibilities:
 Responsible for designing and configuring SE1 Network
Infrastructure. Utilizing Cisco ASA and Meraki MX Network Devices
Creating Subnets and VLans.
 MS Office365 Administration creating and assigning user rights E1-
E3 with Office Product access I Manage office 365 Exchange Mail
Flow creating Groups and Mail Trace Scripts. I reset user
passwords, SharePoint file/folder access
 As AD Administrator I added new users and computers to the SE1
Domain I also create and edit Department Group policies grant or
deny user access to network resources and edit user policies
 As Server Administrator I was Responsible for Adding new servers
to the SE1 Network Virtual as well as Physical servers configuring

2. TCP/IP and DNS settings for network and internet access merging
servers to the Domain and adding features and Roles VIA Server
Manager
 As Network Administrator I was responsible for designing concepts
to connect remote location Construction Sites to the SE1 Domain. I
configured VPN Tunnels, Secure Citrix Connections to Duke
Energy, T1,DSL ,and Satellite Networks for Remote Location
Access, Configure TCP/UDP Firewall Ports for Internal Security
Resources
 I Managed the Avaya VOIP Phone System, Fax Server and SMTP
Email Relay server, I Configure SMTP Connection Scan To Email
Features for(Xerox, Brother, HP)
 I Managed Cisco ASA 8.3 VPN Tunnels
 I Maintained Three Cloud Base File Management systems
(SharePoint, ShareFile, DropBox)
 I was responsible for maintaining a system wide Backup solution
onsite as well as offsite utilizing Continuum San Backup Software
 I Implemented Two PC Level Security Systems to prevent
unwanted intrusion and user activity monitoring TrendMicro Virus
Protection and IMonitor Key logger SW
 I Configured and Administered 10 Virtual Servers using VM Ware
vSphere 5.5
 I configured remote access to users working from home and
traveling VIA Dell SonicWall and Cisco Meraki MX80 Switches
 I provided remote assistance VIA Terminal Services to staff
 I Configured and Installed Meraki Wireless AP
 I Provided day to day desktop support for Mac OS and Windows to
internal and remote staff
 I provided Phone Support to Remote Users. And created Detailed
Written Instructions on complex PC/MAC Issues for users to follow
 I configured Motorola Hand Held Scanners for Inventory into a
WASP Inventory SQL Database
 I created Visio Diagrams for Network Design Presentations
 As Project Manager Utilizing SCCM to Schedule SW and
Configuration Upgrades to Windows Laptops
 I have Experience working with MS Project gantt charts
 Expert Knowledge of (Windows Server 2012, VmWare vSphere,
Cisco Meraki, DellSonic Wall, Avaya VOIP, Continuum SAN
Backup Solution, Drobo NAS Backup, ShoreTel VOIP, Cellular and
Wireless 802.3 Technology, HP Server, Dell Server, Cisco Server,
FileShare, FreshDesk Help Desk TimeSummit Payroll, Exaktime-
TimeLinks, Database Support
Carolina Bone and Joint, Orthopedic Clinic
4/2006 – 6/8/2015
Systems Administrator
Responsibilities:
 Responsible for CB&J Infrastructure and Network
 NAS/SAN Backup disaster recovery using DROBO NAS Solution
for onsite Backup and Symantec backup Exec for SAN Backup

3.  Active Directory Support and Group Policy Management
 VM Ware 5.5 ESXI Create and Manage Virtual Machines using
VCenter 5,5
 MS Exchange 2003 Server Administration and Migration using
Exchange Deployment Assistant for Cutover migration to office 365
 MS Office 365 Administration of Email accounts and environment
 Configuration and support of windows 2012 Servers, Linux servers
and SQL Servers
 Administration of Microsoft Exchange Server
 Protocols supported (RDP, SQL, LAN, WAN, WIFI, PPP,VOIP
MPLS ,Fiber Optic Networks, Active Directory, DFS Citrix, Samba
Squirrel mail, Intergy Medical Manager, PACS, Practice Analytics,
MAS500, QuickBooks, ADP Payroll Systems, Time Labor
Management)
 Project Manager I have coordinated the Addition of 5 Medical
offices from Construction to completion.
 Understanding the Vision for the Overall Practice and Providers
 Responsible for reviewing time and cost of the project and
identifying risks involved.
 Providing detail description of project scope and requirements with
management
 Responsible for directing various Construction ,Data, and
Healthcare vendors providing Goals and requirements to insure a
HIPPA Compliant Environment
 As Project Manager I Migrated Legacy DFS to VM Ware
 DFS Support and maintenance
 Install and configured VMware 5.5 VSphere 5.5 Virtual Environment
to support cloud base applications
 Configure Citrix Delivery Controller7.0
 I have experience configuring Citrix XenDesktop using Citrix Studio
7.0 for Site Setup and catalog creation
 Experience with Xen Store Front 7.0
 I Configure and Manage Cisco Routers Cisco Switches Barracuda
Web Filter and SonicWall FireWalls
 I have Created SSL VPN Tunnels, Create and Edit User Access
 I can configure IIS Web Servers
 Server Migration from 2003 to 2008, 2012 Server
 Upgrading Active Directory to support server 2012
 Support Intergy Medical Manager Software and EClinical Works
EMR Software I maintain a HIPPA Compliant Infrastructure.
 Installation of Network Rack Systems and coordinate with vendors
on Fiber Optic Drilling
 Maintenance of VIOP Phone system and a PBX Analog phone
system
 Support of imaging software for X-rays PACS and McKesson,
 Manage projects for upgrades to the Infrastructure
 Implement VM Ware Technology for Cloud Base Services and
Apps
 Installation and configuration of Apache Tom Cat Server 8.0

4. configure Ports for Web Access (C:program filesapache software
foundationtomcat 8.0 confserver
 Secure Socket Layer SSL Certificate Management
 Application Testing and support in a Test Environment User
Accepted Testing UAT to Validate the testing steps before
publishing
Duke Energy, Charlotte, NC
4/2005 – 3/2006
Lotus Notes Administrator
Responsibilities:
 Administration and support of over 2000 users supporting Lotus
Notes R5 and Lotus Notes6.5
 Monitoring and maintaining Domino systems within multiple
domains
 Implementation and Support of INotes
 Troubleshooting MIME and HTML mail issues, Migration of all
users from R5 to 6.5.2, Registering, Certification, Recertification
and Cross Certification of user ID’s
 Configuration of Mail Routing, Replication, Directory Catalog and
software Domino clustering.
 Troubleshooting and instruction concerning high profile user issues
related to R5 and 6.5 configuration and usage of Windows 2000,
NT, OFFICE 2K and Office Products
 Responsible for day-to-day email related issues; including email
moves, user profile changes, adding and deleting users
 Maintenance of Mailing List and Groups Administration of
Scheduling Software
 Configuration and Troubleshooting of Sametime 2.5
Remote control LAN support with VNC, Tivoli, and PCAnywhere.
CCI/IBM, Charlotte, NC
6/2004 – 4/2005
Lotus Notes Customer Care Rep.
Responsibilities:
 Level 1 support of Lotus Notes 5.x ,6.x
 Responsible for the installation of Lotus Notes Client over a WAN
 Customizing user's workstation environment
 Troubleshooting remote user’s using Tivoli/Citrix Terminal Server
 Resolving Domino Server conflicts
 Troubleshooting the user environment
 Walk clients through single and multiple-departmental application
development in a Call Center Environment
HP/Wachovia Bank, Charlotte, NC
7/2003 – 2/2004
Systems Engineer
Responsibilities:
 Configuration, rack installation and support of all Intel based
servers and desktops (IBM/Blade Server, Compaq Server/HP
Proliant, ML/DL series servers)
 Lead Technician of a 6 man Team focusing on Server

5. Configuration and Deployment
 responsible for Time Management and Project Analysis with Focus
on Deployment Schedule
 Assistant Project manager responsible for acquiring configuration
data depending on department needs
 Responsible for coordinating with Department leads for Rollout
dates and time
 Providing Detail time line reports to management
 Maintaining Asset reports on Accusations and deployment
 Imaging and configuration of SQL, Web and App servers, etc.
 Creating Active Directory Servers and Adding users and computers
to Active Directory Domains
 Installation and configuration of Fiber Optic Networks
 Liaison between vendors (HP, IBM, Emulex) and client to
determine IT needs
 Extensive work with various software packages Crystal Reports
VERITAS Backup Exec
 Performed Basic Scripting and audited documentation of all work
processes and outcomes
Adecco Technical, Charlotte, NC
6/2002 – 7/2003
Desktop Support Specialist
Responsibilities:
 Contracted at CharlotteMecklenburgGovernmentCenter
 Assisted clients in WIN XP, NT and 2000 Professional environment
concerning software and hardware issues
 IT refresh team upgrading PC’s and software applications
 Wireless Networking MS Windows Terminal Services
ICP MicroAge, Staten Island, NY
2/1999 – 2/2000
Field Service Technician
Responsibilities:
 Performed technical support for AT&T, TIAA-CREF, City of New
York Financial Services, the National Basketball Association and
the Mayor of New York City’s Office
 NT server damage repair and recovery
 Installation and support of various industry applications in a 98, NT
environment and a variety of servers
 Replacement and configuration of hardware
Education and Qualifications:
Wingate HS, Brooklyn, NY
A+ Designation, MCITP