1. Isaiah Wanjohi
23929 102 Ave Se Kent WA ● 917-721-1006(cell), wanjohiiw@yahoo.com
Objective
Desire a position within a progressive company to expand and utilize my knowledge of Team Leadership, Project Management, Sys tems
Administration and Customer Communications. To continuously learn, develop and improve.
Skill Set Background
- Project Management
- Change Management
- Team Management
- Windows Servers
- Server Imaging
- Application Deployment
Skills Set
Languages
Operating Systems: Win 98, Win NT, Win2000, WinXp, Vista, Server 03/08, Win7
Software: Microsoft OS (Win95, 98, NT, 2000, Win XP, Windows2003 Server, VISTA. MS Office (97-2003, 2007,2010), Novell GroupWise Mail
Symantec/Norton Ghosting, MSE. Win (XP) NetMeeting, SMS Live Meeting, ILO
Microsoft Tools: WTT, ASI, Product Studio avoscent (KVM over IP), WINDBG, RDP, SMS, MSE, UTS
Testing: UI, manual, automation, ILO, IADMIN
CERTIFICATIONS
A+ Certified
(MCITP): Core Solutions of Microsoft Lync Server 2013
(MCTS) Windows Server Virtualization, Configuration
(MCITP)Win 7 Enterprise Administrator
(MCITP) Win 7 Enterprise Desktop Engineer
(MCITP)Vista Enterprise Support
(MCTS) Windows Vista – Configuration
(MCDST) Microsoft Certified Desktop Technician (Win XP)
(MCSA) Microsoft Certified System Administrator
(MCSE) Microsoft Certified
Career Highlights
Independent IT Consultant. Self-employed. 6/2015 – Present
Handle variety of short-term contracts and consulting projects.

2. Performs firmware upgrades, patching, decommissioning in Data Centers
Performs Server imaging and deployment tasks (2003-x86sp2/2003x64sp2, 2008-86sp2, 2008-x64sp2, 2008x64R2)
Performs remote imaging solution (ILO) to deploy OS, Software and Configuration changes
* Works closely and maintain relationships with partners and customers
* Maintains and authoring lab scripts, web pages, and tools
* Administer SQL servers, IIS servers, file servers, WDS servers
* Installs and upgrades operating systems, creating and using images, creates and uses imaging setup disks
JULY 2012-June 2015
LYNC SERVER SUPPORT
Microsoft Corporation - Redmond, Washington
* Responsible for monitoring and resolving Scom Alerts
* Responsible for Lab set up/ machine setup
* Troubleshoots, repairs and maintains lab systems and core servers
* Responsible for OS deployment win2K8R2 and windows server 2012
* Managed/deployed and maintained Hyper-V
* Responsible for Lync server 2010 deployment and validation
* Responsible for maintaining Lync server 2010 topology and topology changes
* Responsible for setting up all Lync 2010 roles on various machines
* Responsible for Lync server 2013 deployment and validation
* Responsible for maintaining Lync server 2013 topology and topology changes
* Responsible for setting up all Lync 2013 roles on various machines
* Responsible for migration/Validation of Lync 2010 to Lync 2013
* Responsible for Migration and Coexistence testing for Lync 2010/2013
* Set up and maintain On-premises /on-line /Virtual and Hybrid topologies
* Troubleshoot and resolve users sign in issues to Lync
* Executes manual and automated Lync test cases
* Provides Microsoft with weekly Lync status reports on work items, projects, lab/machine issues and configurations
* Works closely and maintain relationships with other Lync and customers
* Administer Lync SQL servers, IIS servers, file servers.
* Installs and upgrades operating systems, creating and using images

3. JAN 2012 – JULY 2012
Microsoft Corporation - Redmond, Washington
LAB MANAGER/SUPPORT
Daily duties include, but not limited to, the following:
* Supervising technicians in other geographic regions
* Experience in monthly Server Patching using MSN Patch and Windows IPAKS
* Manages projects
* Troubleshoots, repairs and maintains lab systems and core servers in order to ensure all build and product testing phases are completed
in a timely manner.
* Monitors and maintain server/Image and backup processes including transfer and storage.
* Maintains Budget, inventory accountability, purchasing and RMA tasks
* Moving and lifting of hardware up to 75 pounds is part of the job.
* Executes manual and/or automated test cases
* Installs software and run automated scripts and/or manual configuration;
* Provides Microsoft with weekly status reports on work items, projects, lab/machine issues and configurations
* Works closely and maintain relationships with partners and customers
* Maintains and authoring lab scripts, web pages, and tools
* Administer SQL servers, IIS servers, file servers, WDS servers
* Installs and upgrades operating systems, creating and using images, creates and uses imaging setup disks
JAN 2011 – JULY 2012
XENONARC Corporation- Bellevue, Washington
SUPPORT ENGINEER
Remotely supports and maintains Data Centers Servers
Remotely builds and configures server 2008 Enterprise edition using Hyper-V
Responsible for setting up new Servers offering Maintenance, and configuring new systems
Troubleshoots Server issues in a Hyper V environment
Responsible for deployment of System Center Suite
Responsible for configuration, set-up, troubleshooting of System Center Operations Manager 2007 R2
Responsible for configuration, set-up, troubleshooting of System Center Configuration Manager
Responsible for configuration, set-up, troubleshooting of System Data Protection Manager
Responsible for configuration, set-up, troubleshooting of System Center Virtual Machine Manager

4. JULY 2010 – DEC 2010
Microsoft Corporation - Redmond, Washington
DATA CENTER SERVER SUPPORT ENGINEER (LIVE MEETING)
Maintains e-mail / other communication with peer and other teams
Monitors MOM alerts
Trouble shoots MOM alerts
Filters through event logs to identify root causes of alerts and other events/failures
Remotely supports and maintains Data Centers Servers
Remotely troubleshoots HP Servers Hardware failures (Hard drives, System boards, Memory leaks, Fan failure, Power supplies)
Over sees Server Hardware repair in the Data Centers and remotely verify
Performs firmware upgrades, patching, decommissioning in Data Centers
Performs Server imaging and deployment tasks (2003-x86sp2/2003x64sp2, 2008-86sp2, 2008-x64sp2, 2008x64R2)
Performs remote imaging solution (ILO) to deploy OS, Software and Configuration changes
Environment: ILO, IADMIN, WDS, Product Studio, RDP, SharePoint, WIN7, Windows Server 2003/2008,
July 2009 – January 2010– Data Star USA
– Network Engineer
 Performed network refresh of Cisco 3700 series routers and 3550 switches to Cisco 3800 Series routers and Cisco 3560 Series
switches for Bank of America banking centers.
 Performed Installation and troubleshooting Cisco Network Modules and HWIC and associated Layer-1 connections.
April 2008 – December 2008
Microsoft Corporation - Redmond, Washington
SOFTWARE TEST ENGINEER (WINDOWS 7)
 Testing of localized features and windows in many languages
 Windows 7 testing through use of Microsoft-automated OS Deployment through ASI 2.2/3.0
 Windows 7 testing through use of Microsoft-supplied automation through WTT- Tests Execution
 Filing and tracking product and test bugs on Product Studio
 Reproducing bugs
 Providing feedback and suggested enhancement on testing process

5.  Responsible for Troubleshooting hardware and software problems
 Responsible for, triaging breaks and results, file bugs and follow-up with the Devs.
 Analyzed test coverage and results in order to drive improvement of testing on an ongoing basis
 Assist in cross-group testing with other Windows teams
 Provides status reports on test scenarios, lab/machine issues and configurations
Environment: WTT, ASI, Product Studio avoscent(KVM Over IP),WINDBG,RDP, SharePoint, Win2000, SharePoint, Windows XP, Windows
Vista, Windows Server 2003,Win7
May 2007 – April 2008
Microsoft Corporation - Redmond, Washington
Mobile PC Hardware Engineer
 Responsible for testing all Global Client Hardware Standards for Pc’s/Desktops.
.  Provided testing and support to other Tier 2/3 team(s) in the organization
 Testing of PCs/Notebooks and Mobile devices was in the scope for testing.
 Validated mobile PC hardware on XP, Vista and future software products.
 Highly experienced with larger analog and IP-based KVM systems
 Responsible for Installing, configuring and troubleshooting operating systems
 Responsible for setting up and tearing down PCs/Notebooks, servers using WDS and ImageX
 Provided timely and accurate test data allowing for escalation of bug and issues to OEM entities.
Environment: WDS, WTT, ASI, Product Studio avoscent (KVM Over IP), WINDBG, RDP, SharePoint, Windows XP, Windows Vista, Windows
Server 2003
September 2006 – April 2007
Microsoft Corporation - Redmond, Washington
Team Lead, Remote Access Management
 Manage Global Remote Access
 Enforced Policy and SOP Methodology
 Migration of users from Win XP to VISTA; performed ongoing support.
 Researched various trends for certain break/fix issues with Vista pertinent to networking hardware and RAS/VPN.
 Coordinated meetings with Tier 1, Tier 3, and certain business owners to discuss current process and to review metrics.
 Wrote troubleshooting documentation for Tier 1 Helpdesk to resolve RAS/VPN specific issues eliminating the need for escalatio n.
 Develop Metrics and Maintain SLA Policy
 Manage and Mentor Team
 Utilized ticketing system (MSE) for tracking incoming customer issues with application and communicated with customers in
resolving application issues.
 Responsible for Trouble-shooting on remote connectivity issues and resolving Software/Hardware issues, Laptops/Desktop’s, application
and network issues.

6.  Managed installation, maintenance, and updates of E-Trust anti virus
 Responsible for the enforcement of Service Levels Agreements and IT policies.
Environment: : Windows XP, Windows Vista, Windows Server 2003,Active Directory, Office 2003/2007, SQL Server 2005, Product Studio, SMS,
WMI, IPSEC, IPV4/IPV6, Certificates, Smart cards, MSE, SharePoint, Trace32, Remote Desktop Connection Manager, Network Monitor
November 2004 – September 2006
PHILIPS ORAL HEALTHCARE
Level II Desktop Support Specialist
 Managed Internal/External Desktops/Laptops Deployment
 Received logged, categorized and resolved requests for help, training and service changes to assigned IT hardware and software
computing systems
 Responsible for batch files creation /editing and cmd scripting
 Expertise with setting up Audio/Video conferences combined with troubleshooting and support capabilities. Proven skill managing
projection/display, video, and audio.
 Provided operational application support for assigned applications system including PDA applications, job specific desktop so ftware,
and other approved application hardware and software systems
 Migration of users from Win2K to WinXP
 Created and maintained Ghost Images
 Provided troubleshooting and resolving Software/Hardware issues for Laptops/Desktop’s well as troubleshooting and resolving
application support issues
 Created and configured Lotus Notes accounts; performed end user training and on-going support for Notes 6.03
 Responsible for upgrading over 700 users from Notes 5.09 to 6.03.
 Support to field users for failed VPN and Dial up issues
 Performed client/server side network troubleshooting + break/fix.
 Provided support for local and network printers including print spooling resets
 Performed basic server network configuration or configuration changes per process
 PBX support: perform change, add, moves (CAM) for phones
 Deployed standard application software
 Applied MacAfee patching to desktops laptops and servers.
 Documented actions and status of tasks / projects using HEAT ticketing system.
Environment: : Windows 2000, Windows XP, Windows Server 2003,Active Directory, Office 2000/2003, SQL Server 2003, Remote Desktop , Win
(XP) NetMeeting, SMS, Symantec/Norton Ghosting
April 2003 – September 2004
METROPOLITAN JEWISH HEALTH SYSTEM, NYC

7. Desktop Support
 Managed System and User Accounts
 Provided support to Desktop computers, laptops, modems, network printers, and assorted computer peripherals in a
Win2000/Novell environment.
 Supplied tier II user support and monitored all incoming calls received on a dedicated help desk line, as well as inquiries that are
received via email
 Responded to all inquires entered into an automated ticketing system, (HEAT) and resolving issues over the phone, desk-side or
by connecting remotely to the users through Zen works.
 Managed and maintained RAS user/dial up connections and provided support for hand held devices - Palm.
 Configured new PDA's for 450+ users, as well as provided ongoing support for the devices.
 Created plans and schedules for new installation, upgrades and hardware/software refresh to clinical systems, coordinating with
technical operations staff
 Responsible for Deploying operating systems and applications, applying custom configurations, and distributing software upda tes
 Responded to all inquires entered into an automated ticketing system, (HEAT) and resolving issues over the phone, desk-side or by
connecting remotely to the users through Zen works.
 Performed Audits on Existing Procedures
 Process Change and Improvements
Environment: Windows 2000, Windows Server 2000, Active Directory, Office 2000, SQL Server, Remote Desktop , Novell GroupWise Mail
Symantec/Norton Ghosting,. Win (XP) NetMeeting
January 1999 – January 2003
INGRAM MICRO CORP., Memphis, TN
Server Specialist
 Supported Desktop and Network Issues
 Implement and Administer Windows Servers
 Staging new server builds/rebuilds and all associated hardware in designated staging areas
 Racking and un-racking servers and associated hardware per process
 Connecting and disconnect network taps and network connections for server hardware and network patch panels per process.
 Responsible for system upgrades and maintaining server health.
 Upgrading Dell/HP firmware, BIOS and drivers for all Dell/HP servers
 Setup and configuring of Dell IT Assistant to monitor server health
 Performed server hardware configuration changes, server moves, and decommissions
 Troubleshooting for server hardware failures for all new server builds, server rebuilds, server moves, hardware configuration
changes, and any hardware failures that occurred within specified service locations.
 Performed OS/software troubleshooting for new server builds/ rebuilds, and server configuration changes
 Performed break/fix and issue investigations; managed system reboots
 Responsible for hard- drives partitioning and configuration of SCSI, IDE, SATA,
 Responsible for loading and configuring Cisco routers and switches
 Installed all required security patches and requested supported software

8.  Utilized environment monitoring system to proactively monitor issues and independently respond to failures as reported by the
system
 Trained and Educated
Environment: Windows NT/2000/XP, Windows Server 2000, Active Directory, Office 97/ 2000, SQL Server, Remote Desktop, Symantec/Norton
Ghosting, Win (XP) NetMeeting and Novell Zen work Altiris
Education
Bachelor of Science, Computer Science & Mathematics, Lemoyne-Owen College Memphis, TN
Associated Computer Services, Memphis, TN, Diploma - Electrical & Electronics Engineering
Associated Computer Services, Memphis, TN, Diploma - Computer Servicing and Maintenance