This document is a resume for Stephen Duncan applying for an IT systems/networking role. It summarizes his skills and 20 years of professional experience in various IT administrator roles. He has experience with Windows, servers, networking equipment, phone systems, virtualization software and monitoring tools. His roles have included managing infrastructure, purchasing, systems administration, user support, leadership duties and project management.

1. STEPHEN DUNCAN 519-732-6280 stephen@duncanrealm.ca
20 Row Lane.  Paris, ON 
OBJECTIVE
To work in an IT Department in a Systems/Networking Technical role that Challenges my
Skills and allows for growth and development and values the opinions of the team
SUMMARY OF SKILLS
• Experience with Windows /XP/VISTA/7/8 and 10, Windows Server 2008 2008R2, 2012R2
• Experience with Network Design and Infrastructure Improvement
• Experience with VM Ware and Hyper V Environments
• Experience with Avaya, Nortel and Panasonic Phone Systems
• Experience with MS Exchange 2007 to 2013 and Office 365
• Experience Installing and Configuring SQL server Environments at Broda Seating and Patriot Forge
• Experience with Windows Scripting Language
• Understanding of ITIL Standards
• Installation/configuration of various types of hardware & software
• Experience with HP, Dell and Dlink Network Technologies and Installation
• Systems Support and Design
• Project Management
• Developed a Hosted IIS Solution for a local Small Business on my home server
PROFESSIONAL EXPERIENCE
IT SYSTEMS ADMIN SPECIALIST MAY 2016 –JAN
2017
Nautalex Business Solutions Cambridge, Ontario
Use of time: 20% Infrastructure, 15% Purchasing, 30% Systems/ Server, 25% User Support, 10% Leadership
 Office 365 Environment managed and maintained – for Several Clients
 Migrated 3 Small Business Server environments to Windows 2012R2 Domain Environment
 Migrated 2 In-House Exchange Environments to Office 365 Online
 Support and Training of users at varying levels
 Troubleshot Various Client Environments
 Documented existing Clients Infrastructure and developed a procedure to document new clients
Infrastructure
 Use SolarWinds and OpUtils to monitor client networks
 Maintained Active Directory Structure and User Setup for several clients
 Co-ordinated and Managed all aspects and Improvements to IT Infrastructure for 8 clients keeping
in mind costs
 Project Management on various IT Projects for 3 Customers migration to a new server and
Infrastructure Improvements
 Maintained and tweaked clients Hyper V servers in a non-Clustered Server Environment
 Set-up 3 Hyper V Environments and maintained and monitored 3 more Hyper V Environments
SENIOR SYSTEMS SPECIALIST - CONTRACT MAY 2015 – MAY
2016
Broda Seating Kitchener, Ontario
Use of time: 15% Infrastructure, 5% Purchasing, 30% Systems/ Server, 20% User Support, 20% Leadership

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 Maintained the IIS in-house applications for purchasing and Shipping using .ASP apps
 Moved all Servers to Virtual Environment in ESX 6.0
 Windows 2003/2008/2012 Server Environment 6 Servers with 45 Users over 2 Sites
 Updated Networking Infrastructure to Dell Managed switches and Dell Sonic Wall firewall replacing
old un managed switches and home based router
 Panasonic Phone System Upgrade to Hosted Solution
 Installed Configure and maintained Windows 7, 8.1, 10 Desktops and Win 2008 and 2012 Servers
 Office 365 Environment manage and maintain – Exchange Hosted
 Implemented a new Help Desk System for managing tickets and Solutions
 Improved the efficiency of the Weld Both Tracking system
 Support and Train Users of varying levels
 Project Manager for Move and Re-Design of the Dealer and Sales Portal with the help of outside
Consultants
 Backwards Engineered home grown programs that stopped working
 Documented existing and New Systems
 Use SolarWinds and OpUtils to monitor Network
 Maintain Active Directory Structure and User Setup
 Co-ordinate and Managed all aspects and Improvements to IT Infrastructure keeping in mind costs
 Developed IT Budget for 2016
 Responsible for all IT purchasing and ROI work for new projects or material
 Manage Sub Contractors working on specific projects
 Project Management on various IT Projects
 Maintained 2 VMware ESX servers in a non Clustered Server Environment
 Worked with Managers to improve plant efficiency using Technology
 Basic MS NAV trouble shooting
 Upgraded Domain from Windows 2003 Functional level to 2012 R2 and resolved Domain issues
IT SYSTEMS ADMINISTRATOR FEB 2013 – APR
2015
Patriot Forge Brantford, Ontario
Use of time: 35% Infrastructure, 5% Purchasing, 30% Systems/ Server, 20% User Support, 10% Leadership
 Windows 2003/2008/2012 Server Environment 45 Servers with 150 Users over 5 Sites
 Lead on Several Network Re-organization Projects and Nortel Phone System Upgrade to Avaya
 Install Configure Windows 7 Desktops and Win 2008 and 2012 Servers
 Exchange 2010 and 2013 Environment user creation and Troubleshooting
 Configured Plant Honeywell Chart Recorders and linked to Trend Server
 Developed a Procedure to maintain Data Integrity in the Trend Server
 SAP Used for Purchasing – SAP Transports Performed
 Support and Train Users of varying levels
 Developed and Delivered Outlook 2013 Training
 Evaluate New Technologies
 Backup and Disaster Recovery Using Symantec Backup Exec on a Daily Basis
 Document existing and New Systems
 Used SolarWinds and OpUtils to monitor Network
 Maintain Active Directory Structure and User Setup
 Maintained Group Policies for the Domain
 Maintain VLAN Infastructure on Dell and DLink Switches
 Watchguard Firewall XTM Series Firewalls Configured and used for Branch Tunnels
 Barracuda Proxy Appliance maintained for Users Internet
 Manage Sub Contractors working on specific projects
 Project Management on various IT Projects
 Configured and Maintained the Current Blackberry Server
 Maintained 3 VMware server ESX Clustered Server Environment

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 Maintained one HyperV Environment
 Maintained BES Environment
 Tracked all Changes to Systems and Environment in Service Desk Help by Manage Engine
IT SYSTEMS ADMINISTRATOR JULY 2010 –
JAN 2013
Orlick Industries Stoney Creek, Ontario
Use of time: 35% Infrastructure, 10% Vendor management, 25% Systems/ Server, 20% User Support, 10%
Leadership
 Windows 2003/2008 Server Environment 20 Servers with 150 Users over 4 Sites
 Install Configure Windows 7 and maintain existing XP, 2000 Machines
 Exchange 2010 Environment using Barracuda Spam Appliance
 Configure Plant floor IGEAR units – Data Collection units and DTU System
 Setup and maintain ERMS entries for new and existing entries
 Support and Train Users of varying levels
 Maintained Current Service Contracts
 Evaluate New Technologies
 Backup and Disaster Recovery Using Symantec Backup Exec on a Daily Basis
 Document existing and New Systems
 Develop Base Images using Norton Ghost and Acronis
 Maintain Active Directory Structure
 Maintain VLAN Infastructure on HP Switches
 Maintain and Setup Users and other Items in Exchange 2010
 Management of IT Department with 1 Employee
 Manage Sub Contractors working on specific projects
 Project Management on various IT Projects
 Configure and maintain several EDI systems
 Configured and Maintain the Current Blackberry Server
 Manage and Backup VMware ESX Environment on 4 ESX Servers
 Project Co-ordinator on Mettler Labeling system for upgrade of on line labeling system
 Project Co-ordinator on Phone system update to Avaya IP office 500 at Parkdale
SYSTEMS ADMINISTRATOR (CONTRACT) OCTOBER 2009 –
JULY 2010 CanWest Digital Media Ancaster, Ontario
Use of time: 15% Infrastructure, 25% User Support, 60% System Administrator
 Windows 2003 Server Environment with 70 Servers and 45 Users
 Install, Configure and maintain 50 Web Servers using IIS 6.0 in multiple web farms
 SQL 2005 Setup and configure
 Use HP ILO for servers that are not responding
 Setup and configure users machines
 Test Environment using VMWare maintained for Windows 2003 and Windows 2008
 Configure and maintain DNS on the DMZ for access to the Web servers using UNIX
 Configure Internal DNS in Windows
 AD monitoring and setup for users and PC’s
 Daily Backups of systems
 FTP Access setup using Gene 6
 Internal user Desktop Support in a Windows 2003 / Vista / Windows 7 Environment
 Maintain infrastructure Documentation
 Maintain Systems Integrity with updates and monitoring
NETWORK ADMINISTRATOR (COMPANY WENT BANKRUPT) JUNE 2008 –
JUNE 2009
Fibersonic Inc. Burlington, ON
 Windows NT/2000/XP/2003/Vista/2008 Small Businesses and Home Users travelling between

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multiple clients
 Maintaining Servers and Clients Networks
 Design and Implementation of Client Systems
 Responsible for Monitoring daily backups and providing solutions to clients
 Blackberry Enterprise server setup and maintenance, user adds and changes
 Remote Administration and troubleshooting
 Exchange 2003/2007 troubleshooting and deployment
 Configuring VM Ware Environments for clients to run legacy Software and as means of connecting
to common software – using VM Server and VM Ware Products
 Managing Junior Technicians
NETWORK ADMINISTRATOR (CLOSED CANADIAN OPERATIONS) FEB 2008 – JUNE 2008
Flow Automation Burlington, ON
 Windows NT/2000/XP/2003/Vista/2008 Domain comprising of over 80 users
 Maintaining Servers and Clients
 Responsible for Daily backups and System maintenance
 Responsible for keeping proper records according to SOX
 Blackberry Enterprise server maintenance and user adds and changes
 Server builds in VM Ware Environment
 Exchange 2007migration from Exchange 5.5
NETWORK ADMINISTRATOR (RESTRUCTURING) FEB 2004 –
SEPT 2007
Lockerbie & Hole Eastern Inc. Brantford,
ON
 Windows 2000/XP/2003 Domain comprising of over 500 users
 Manage large Networking Projects
 Responsible for Job Site Setup and maintenance of Local and remote sites
 Responsible for ordering computer systems and equipment
 Implemented and designed a remote satellite system for Victor Diamond mine site office
 Maintain Systems and Networks at Main office, 1 branch office and numerous site offices
 Design and Implement Networks for all job sites that required it
NETWORK ADMINISTRATOR - CONTRACT (BOSNIA) APR 2003 – SEPT 2003
ATCO Frontec VK and Banja Luka MB, Bosnia
SYSTEMS SUPPORT TECHNOLOGIST JAN 2000 – JUNE 2002
Saint-Gobain Advanced Ceramics Hamilton Paris, ON
EDUCATION
 Computer Science Program SEPT 1996 – DEC 1999
Mohawk College Hamilton,
TECHNICAL TRAINING
 Relational Database Course OCT 2014
 VMWare VSphere: Install Configure, Manage V5.1 SEP 2013
 Igear DTU Certification AUG 2011
 A+ Certification
 MCSE 2000 (Microsoft Certified System Engineer) SEPT 2002 - FEB 2003
Working World Training Centre Brantford, ON
 MS Exchange Administration Certificate (5 days) 2000

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VOLUNTEER EXPERIENCE
Burford Ag Society – Fair Board Director
 Helped to run the Burford Fall Fair and other events throughout the year run by the Burford Fair Board.
REFERENCES
Available upon Request

6. STEPHEN DUNCAN……………………………………………………………………………PAGE 5/5
VOLUNTEER EXPERIENCE
Burford Ag Society – Fair Board Director
 Helped to run the Burford Fall Fair and other events throughout the year run by the Burford Fair Board.
REFERENCES
Available upon Request