Shontique Bishop is seeking an administrative position where she can utilize over 15 years of experience in human resources, customer service, and office administration. She has a proven track record of providing clerical and administrative support, managing client relationships, and ensuring compliance with organizational protocols. Her career has included roles as a Human Resources Assistant, Family Case Manager for a Head Start program, Receptionist, and Record Clerk. She is currently pursuing a Liberal Arts degree at The College of New Rochelle.

1. Shontique Bishop
499 East 188th Street #4C
Bronx, NY 10458
Brycem625@yahoo.com
(347) 248-7727
Career objective: To obtain an administrative position in a people-friendly
organization where I can maximize my skills and experience in a challenging
environment that offers opportunity for growth.
Professional Experience
Weston United Community Renewal, Inc.
Human Resources Assistant / Receptionist (8/2014 - 12/2015)
 Assist the HR Specialist while ensuring accurate completion of the new hire
process, while maintaining the process of recruiting and selection of qualified
candidates in a timely manner
 Working closely with Senior level,/,Executive staff providing administrative
support.
 Answer all incoming telephone calls, determine the purpose of callers and
forward calls to appropriate personnel or department
 Provides clerical support to various departments such as the Care Coordination,
Finance department and Supported Housing program.
 Performs all OMH, SCR, Justice Center protocols and new hire orientations.
 Support all human resource activities with regards to recruiting and selection,
hiring and termination, professional development, and performance evaluation
processes.
 Meet with prospective candidate, thoroughly review and verify receipt of all
required documents such as employment application, resume, educational
references, I9/tax documents, disclosure and consent form regarding
background check, and license and certifications if applicable
 Maintains fax machine, assists users, sends and receives outgoing and incoming
faxes
 Creates and prints fax cover sheets, memos, correspondences, reports and
other documents
 Maintains operation of equipment by following operator procedures and calling
for repairs
 Receive and distribute payroll checks.
 Prepare purchase orders for agency supplies.
Sharon Baptist Head Start, Bronx, NY
Family Assistant Case Manager (8/2007 - 8/2014)
 Worked closely with Student Enrollment Data Analysts to prepare packets for
UPK and enroll students into Pre-Kids system for approval.
 Collect and review documents from parents and conduct intakes.

2.  Build trusting respectful healthy relationships with families and conduct home
visits.
 Assisting parents with setting and accomplishing goals such as acquiring housing
and employment.
 Conducting home visits.
 Utilize QuickBase and WES systems to enter and maintain data.
 Coordinate with other Headstart programs, Charter schools, and Public schools
for recruitment.
 Handled multi-phone line system, filing, typing.
 Coordinate and facilitate meetings with staff, vendors and parents.
 Manage a caseload of 20 families
 Manage a staff of six Family and Community Engagement staff
 Assist teachers in the classroom with children for two hours in the morning as
well as the afternoon
Sharon Baptist Head Start, Bronx, NY
Record Clerk (8/2005- 8/2007)
 Compiled and maintained accurate agency reports.
 Prepared monthly In-kind reports.
 Filing documents accurately.
Sharon Baptist Head Start, Bronx, NY
Receptionist (10/1999 - 8/2005)
 Answered multi-line phone system.
 Greeted vendors and visitors daily.
 Prepared monthly inventory reports.
United Parcel Service, Bronx, NY
Air walker (12/1997 - 09/1999)
 Delivered packages to appropriate addresses.
 Kept track of all packages using a computerized DIAD.
 Collected fees for cash on delivery packages.
 Assisted with sorting packages and unloading trucks.
Education
The College of New Rochelle
Liberal Arts Degree 9/2015 to Present
Lehman College
Liberal Arts
James Monroe High School
Academic Business Diploma

3. Qualifications
Certified in CPR & First Aid
Medication Administration
Mandated Reporter
Skills
MS Office Suite, Verbal communication skills, Proficiency in using printer, fax and
other related office machines, decision making, critical thinking, client and partner
hospitality, self-motivated, initiative and high level of energy.