The document is a resume for Maria A. Herrera. It summarizes her objective of seeking an administrative position, her skills including being bilingual in English and Spanish and proficient in Microsoft Office, and her education including an Associate's degree in Business Administration. It also lists her work history including her current role as an HR Clerk for a nonprofit and previous roles providing home healthcare and retail work.

1. Maria A. Herrera
520 Garcia Street
Laredo, Texas 78040
(956) 462-3348
maria.a.herrera2989@gmail.com
Objective
Seeking a position to perform complex administrative tasks and assist in the daily activities of a
department.
Skills
 Bilingual- English and Spanish
 Experience as a data entry clerk in a Human Resources setting.
 Capability of multitasking.
 Ability to meet deadlines to perform several projects.
 Efficient in showing priority for projects and schedule maintenance.
 Excellent company and authority abilities, efficient in the control of interdepartmental
communication.
 Ability to establish and maintain cooperative relationship with external and internal customers.
 Possess good analytical, logical and sound judgment skills.
 Ability to maintain confidential records in an accurate way.
 Creative approach to difficult situations.
 Detail-oriented, dependable and highly organized.
 Excellent written and oral communication skills.
 Proficient in computer applications like Microsoft Word, Excel, PowerPoint, Outlook and the
Internet.
 Able to work in fast paced environment.
 Ability to interact effectively at all levels of an organization.
 Displaying a professional and unbiased manner at all times.

2. Education
The University of Phoenix:
 Associate of Arts: Concentration in Foundations of Business- December 2012
 Major- Business Administration- Human Resources
Raymond & Tirza Martin High School:
 High School Diploma-May 2007
Professional Achievements
HR South West Conference (HRSWC) - October 2016
 Premier regional human resources event supporting the development of future HR professionals.
 Developing a Criminal History Evaluation Tool -Presented By: Mike Coffey
 White Water Leadership -Presented By: Greg Hawks
 The Top 5 Mistakes HR Makes in M&A Transactions-By Presented: Ginger Shelhimer
 Bad Apples, Good Citizens & HR: Behavioral Risk = Wellness Presented By: Joel Bennett
 The Power of Unconscious Bias in the Workplace –Presented By: James Wright
 Your Title May Be H.R., But Trust Me, You’re in Marketing! – Presented By: Jim Smith
Hot Topics in Employment Law Seminar- September 2016
 Presented By: Juan J. Cruz- Attorney At Law
Laredo Association for Human Resource Management (LAHRM)- August 2016
 FLSA Overtime Rule Changes
KRONOS- Human Capital Management - June 2015
 HR Data Entry System Training Course
Health & Safety -May 2016
 Yearly Texas Department of Family and Protective Services (DFPS) Child Abuse Training
Texas Department of Agriculture -August 2016
 USDA Child Nutrition Program Civil Rights Training

3. Work History
Teaching & Mentoring Communities
5215 McPherson Rd.
Laredo, Texas 78041
(956) 722-5174 Ext #:1161
Human Resources Clerk: 2015- Present
 Extensive knowledge of corporate methods, practices and procedures.
 Familiar with general human resource department practices.
 Complied with federal, state, and local legal requirements, policies and procedures for center and
regional staff as mandated by the Head Start Performance Standards.
 Assisted with quarterly audit reports of personnel files.
 Processed unemployment responses and administered employment verifications.
 Ensured receipt of completed new hire paperwork and responded to inquiries.
 Maintained confidentiality regarding the personal information of approximately 300 employees.
 Contributed to team effort by accomplishing related results as needed.
 Managed answering a multi-line telephone and other office equipment such as scanner, fax machine,
and copier.
 Pre-screened all applicants for matching positions and ensured candidates met minimum job
qualifications, facilitated the interview process, and processed required paperwork.
 Assisted in data entry of documents in Human Resources Information System (Kronos) and verified
accuracy and validity of data entered into the system.
 Assisted with record keeping and clerical needs for the H.R. Department.
 Worked closely with supervisors/managers when dealing with potential employment relations concerns
in order to provide proper guidance.
 Compiled reports from existing personnel data as requested.

4. Friendly Care Primary Services, LLC.
Laredo, Texas 78040
(956) 753-6040
Provider- November 2012- May 2014
 Supported patients by providing housekeeping and laundry services; shopping for food and other
household requirements; preparing and serving meals and snacks; running errands.
 Helped patients care for themselves by teaching use of cane or walker, special utensils to eat, special
techniques and equipment for personal hygiene.
 Helped family members care for the patient by teaching appropriate ways to lift, turn, and re-position the
patient; advising on nutrition, cleanliness, and housekeeping.
 Recorded patient information by making entries in the patient journal; notifying nursing supervisor of
changing or unusual conditions.
 Maintained a safe, secure, and healthy patient environment by following standards and procedures;
maintained security precautions.
Allied Primary Home Care
Laredo, Texas 78041
(956) 723-4077
Provider: June 2009- October 2012
 Supported patients by providing housekeeping and laundry services; shopping for food and other
household requirements; preparing and serving meals and snacks; running errands.
 Helped family members care for the patient by teaching appropriate ways to lift, turn, and re-position the
patient; advising on nutrition, cleanliness, and housekeeping.
 Recorded patient information by making entries in the patient journal; notifying nursing supervisor of
changing or unusual conditions.
 Maintained a safe, secure, and healthy patient environment by following standards and procedures;
maintained security precautions.

5. Melrose Fashion Store
McAllen, Texas 78503
(956) 682-9901
Greeter, Fashion Consultant, Cashier- June 2007- July 2008
 Welcomed customers by greeting them; offering them assistance.
 Directed customers by escorting them to racks and counters; suggesting items.
 Advised customers by providing information on products.
 Helped customers make selections by building customer confidence; offered suggestions and
opinions.
 Documented sales by creating or updating customer profile records.
 Processed payments by totaling purchases; processed checks, cash, and store or other credit
cards.
 Kept clientele informed by notifying them of preferred customer sales and future merchandise of
potential interest.
 Contributed to team effort by accomplishing related results as needed.
References
 Sara Soto- Hinojosa
Teaching & Mentoring Communities- HR Director
Laredo, Texas 78041
(956) 324-2655
 Aly Reed
Teaching & Mentoring Communities- Staff Support Specialist
Laredo, Texas 78041
(956) 462-4786
 Albeza Duran
Teaching & Mentoring Communities- HR Specialist
Laredo, Texas 78041
(956) 334-2133
 Norma Perez
Laredo, Texas 78041
(956) 251-4110