The document is a resume for Jade N. Kelley that outlines her experience in corporate and early childhood education environments serving those with disabilities. Over 15 years of experience is highlighted, including current roles as a Service Facilitator assisting clients through Medicaid waiver programs and previous roles in administrative assistance, facilities coordination, contract management, and office administration. Areas of expertise include customer service, organizational management, documentation, and computer skills.

1. JADE N. KELLEY
Alexandria, VA 22312 | 571-243-0816 | j.n.kelley78@gmail.com
 Insightful, result-driven professional with expertise in Corporate and Early Childhood Education environments and
serving those with disabilities. Excellent customer service skills & notable success directing a broad range of corporate
activities while participating in planning, analysis and implementation of solutions in support of business objectives.
Hands-on experience with client interaction, resource networking, conflict resolution, critical solution driven thinking
and people management; Accredited with establishing, building and maintaining productive relationships with team
members and business clients along with strong interpersonal and communication skills.
AREAS OF EXPERTISE
 Strong networking skills
 Proficient with MS Office & Adobe
Acrobat
 Internet savvy with a variety of
search engines
 Experience with IEP Process,
Medicaid Waiver programs, &
special needs advocacy
 Analytical and Research skills
 Excellent Customer Service Skills
 Client Expectation Management
 Business Process Optimization
 Familiar with Windows XP, 7, &
Linux operating systems
 Conflict resolution
 Organizational management
 Business/Office Reporting
 Governmental Contracting
 Governmental Financial Accounting
 Business/Functional Documentation
 Risk Assessment and Containment
 Extensive design and customization
skills/Reporting
EXPERIENCE
Moms in Motion, Northern VA July 2015 – Present
Service Facilitator- Division One
 Attends monthly, bi-monthly, and quarterly home visits with clients to complete required compliance paperwork for
EDCD,ID, & DD Medicaid waivers.
 Utilizes effective interviewing techniques to correctly understand and assess individual's needs and recommend
services.
 Understands and respects the individual's rights to make decisions about, direct the provisions of, and control
His/her services.
 Researches and trouble-shoots service authorization challenges.
 Assists clients in writing justifications when an increase in PersonalCare hours is needed.
 Maintains strong client relationships, remains objective, and demonstrates positive regard for individuals/families.
 Demonstrates patience and respect when handling difficult situations.
 Maintains client profiles weekly.
 Makes sure all necessary documents and paperwork are turned in by specified deadlines.
 Uses care and discretion when handling personal information and client records.
 Consistently attends monthly Company conference calls.
 Stays abreast of community relevant issues.
 Follows necessary protocols and alerts supervisor of details related to potential Abuse/Neglect Reporting.
SRI International, Arlington, VA August 2013 – Present
Receptionist/Administrative Assistant with Facilities Team
 Process incoming vendor invoices for services rendered.
 Complete end of period charge back reporting with Accounts Payable to reconcile accounts.
 Route incoming telephone calls and direct visitors.
 Fulfill special visitor/employee requests e.g.,taxi service, courier service, etc.
 Assist in coordination of facilities requests and serve as point of contact for vendors.
 Administrator for umbrella account of conference call services vendor and employee parking/metro benefits.
 Create and distribute monthly newsletter for WDC office.
 Log incoming mail and coordinate shipment needs.

2.  Reconcile management’s corporate AMEX account.
 Assist in conference services e.g.,catering, room set-up, security accommodations.
 Member of Emergency Response Team; assist with office evacuation as needed.
 Maintain and distribute monthly interoffice phone listing.
Temporary Replacement-Facilities Coordinator
 Collect & distribute mail.
 Coordinate service appointments and escort vendors.
 Address facilities requests.
 Complete end of period charge back reporting with Accounts Payable to reconcile accounts.
 Daily walk thru of office space to assess facility needs.
Montessori ofAlexandria, Alexandria, VA September 2010 – August 2013
Assistant Teacher (Part-Time)/Evening Front Desk Receptionist
 Assisted teacher in daily classroom preparation.
 Guided students during routine class participation and group activities.
 Worked together with other teaching assistants to maintain consistency of student discipline and adherence to
Montessori specific education guidelines.
Events Etc. co-ordination and decorating, July 2006 – August 2007
Administrative Assistant/Receptionist (Part-Time)
 Managed customer inquiries, correspondence, & vendor approval requests via email and/or telephone.
 Interfaced with event vendors to place orders, make requested supply changes, and confirm event details.
 Routinely prepared templates for seating charts, name plates, and centerpiece décor utilizing MS Office suite, Print
Shop, and internet search tools.
 Maintained customer files of event details.
 Managed accounts payable and accounts receivable.
 Mailed and received shipments for customer events.
Insight Public Sector Inc.,Chantilly, VA May 2004 – June 2006
Contract Specialist (State,Local, and Education Division)
 Managed over 180 State,Local, and Education contracts,pricing agreements,and blanket purchase orders throughout
the U.S.
 Interfaced with customer contracting officials, manufacturer representatives associated with assigned contracts,public
sector contracting personnel, sales representatives,and senior management.
 Created,analyzed, & executed multiple, varied required reports.
 Experienced in MS SharePoint to create a contract department FAQ site for sales use.
 Maintained contract-required price lists and web pricing/documents in Excel and Adobe Acrobat PDF to include special
pricing updates from manufacturers.
 Developed and maintained a contract procedure manual to be used as a departmental resource and training tool.
Concurrent Technologies Corporation (CTC),Alexandria, VA December 2000 – April 2004
Office Administrator – Advanced Distributed Learning Initiative (ADLI)/ Joint Knowledge Development and Distribution
Capability Joint Management Office (JKDDC JMO)
 Prepared Client Deliverable, internal management status reports, and budget reports.
 Prepared and processed contractor requests.
 Evaluated vendor/supplier services and made suggestions for alternatives to lower company costs.
 Reviewed and Fulfilled Procurement and Billing/ Accounts Payable requests.
 Assisted with Human Resources to include candidate interview preparation/ coordination and new hire in-
processing/employee terminations.
EDUCATION
Northern Virginia Community College May 1999
Associates of the Arts degree in Liberal Arts
George Mason University Spring 2002 & Fall 2015
Coursework in Core competencies & Social work

3. VOLUNTEER
 Stay at Home Mom – Participated in volunteer activities with preschool. August 2007 – September 2010
 Employment (Assistant Teacher) Columbia Baptist Child Development Center, Falls Church, VA 1996-1999
 Internship placement with various childcare facilities via high school child development program, including special
needs specific centers. 1994-1996
 Volunteer work with Child Development Center fundraisers, Falls Church, VA 1994-1996
REFERENCES
Available upon request