Krystine E. Kelly is seeking a long-term, career-oriented job and has over 10 years of experience in customer service, administrative, and medical office roles. She has strong computer skills including Microsoft Office, data entry systems, and electronic medical records programs. Krystine has a proven track record of being a dedicated, hard-working team player and problem solver, with the ability to multi-task and maintain high organization in fast-paced environments. Her most recent employer, Sports Physical Therapy of NY, recommends her highly and praised her compassion, communication skills, and work ethic during her nearly 2 years there as a Patient Services Coordinator.

1. Krystine E. Kelly
7710 N. Highland Ave.
Tampa, FL 33604
Tel. #: 929.237.5732
krystinek@rocketmail.com
I am looking for a long-term, professional job that may potentially become a career. Not only will I
exert myself to the fullest extent, I strive to learn, improve my skills, and to grow with your company.
Skills:
• Customer Service, Microsoft Office/Word/Excel, SmartSearch Data Manager, POS, Scan
Manager, MEDENT, Types 40+ wpm
• Self-motivated, efficient in grammar and word processing, and reliable under pressure
• Detail oriented, highly organized, and resourceful in the completion of tasks with ability to multitask
effectively
• Demonstrate ability to function effectively as a team player as well as working independently to
achieve objectives
• Dedicated to maintaining a reputation of consistently going beyond what is required
• Extraordinary problem solving, communication and interpersonal skills, as well as fast learning
capabilities
Work History:
Beytin, McLaughlin, McLaughlin, Bocchino, O’Hara & Bolin Law Firm, Tampa, Florida
July 2015 - December 2016
Case Manager
Worked under a team of 5 Associates; general administrative duties, processed invoices, costs,
travel expenses and reimbursements, Data Entry, Scan documents and save correspondences and
mail into Filebound and SmartSearch data systems. E-file and handle confidential documents within
the Civil Court portals, compose page line summaries and medical chronologies for court cases in
preparation for trial
Hard Rock Cafe Miami, Miami, Florida February 2014 - May 2015
Server
Attentive, rock star server in a popular, high volume, high energy chain restaurant; VIP, private
parties, consistent regular business; provided a unique, exciting experience for each guest; handled
all payments; able to consistently upsell LTO items and merchandise, while providing outstanding
service in a fast pace environment
Sports Physical Therapy of New York, New York, NY August 2011 – February 2013
Patient Service Coordinator (PSC)
Handled all front office and administrative operations; proactively answered busy telephones, and
greeted patients in a high volume physical therapy clinic (50-70 a day); coordinate appointments and
arrange outpatient referrals; retrieve insurance verifications and complete appropriate tasks for
authorization and approval; calculate and collect applicable co-payments and co-insurances;
confidentially maintain patient information in the MEDENT program, following HIPAA guidelines;
accurately complete and calculate detailed daily close-out and income; scan and route all work to
corporate office

2. Landmark Tavern, New York, NY October 2010 – June 2011
Server
Prepare busy restaurant for lunch and dinner service, provide excellent food and drink service to
tourists and our regular guests; manage 16 tables each shift, break down/set up restaurant;
personally provide high-end service for private parties; handle all payments
Marquis Medical Administrators, Fort Lee, NJ, October 2007 – September 2009
Administrative Asst/Customer Service
Answer busy phones, Coordinate patient accommodations, Schedule/reschedule Independent
Medical Examinations, Plan and schedule trials and testimonies between attorneys, doctors, and
insurance companies; send, retrieve and organize MRI films and X-Rays for review; photocopy and
scan medical records using Scan Manager, and all standard reception/administrative duties
Dealy and Silberstein, LLP, New York, NY March 2005 – August 2007
Receptionist
Receptionist for three different law firms, detailed messaging, data entry, and clerical duties
including: mailing and receiving of legal documents to and from clients, and various administrative
functions
Education:
CUNY LaGuardia College, Queens, NY - 2008-2011
Participated in Mental Health Associates Degree Program / held a 3.5 average
Ulster County Community College, Stone Ridge, NY - 1995-1997
Courses in English, Humanities, Critical Thinking
Volunteer Work/Honors:
Free Arts NYC non-profit organization, Weekly Mentor 2005-2008
Ghana, West Africa, International Volunteer/Teacher August - October 2007
Received the “Above and Beyond” award, granted by the CEO of Sports Physical Therapy of NY
Adopt-A-Soldier

3. To Whom It May Concern:
Krystine Kelly worked for Sports Physical Therapy of NY for almost 2 years as a
Patient Services Coordinator. Krystine was an excellent, hard working part of our
team at the Times Square location.
Krystine demonstrated significant compassion to our patients and staff as well as
added a great amount of positive energy. She is a sincere person and shows her
consistent willingness to learn and to elevate the entire offices’ efficiency.
Krystine had great multi tasking skills within our office and was extremely dedicated
to her work. Krystine was extremely professional and took ownership of the projects
that she had.
As mentioned above, one of Krystines greatest strengths is her compassion and
ability to communicate effectively with a variety of individuals. Krystine
demonstrates excellent customer service skills on a consistent basis.
Krystine would be an asset based on her work ethic, integrity, customer service,
and problem solving skills. I would highly recommend Krystine Kelly for the above
reasons and we were very sad when she relocated out of the New York City area.
Professionally,
Alanna Pokorski, PT
Senior Vice President
Sports Physical Therapy of NY
2540 Sheridan Drive
Buffalo, NY 14150
716-830-1725