Jose Daphnee Caze has over 15 years of experience in customer service, administration, and activity assistance roles. Their experience includes positions as an activity assistant at a nursing home, receptionist at a charter school, loan modification processor, customer service representative for a mortgage resolution company and bank, and teacher at a nursery school. They have a business administration degree and various seminar trainings related to childcare, communication, and abuse prevention. Their objective is seeking an employment opportunity that utilizes their strong client relations and management skills.

1. JOSE DAPHNEE CAZE
301 N. PINE ISLAND RD. #119
PLANTATION, FL 33324
954-699-9469
Cazedaph1@aol.com
Cazedaph1@gmail.com
Objective: A result-driven, dedicated professional with excellent management and strong client
relation skills seeking a position within the best employment environment
EXPERIENCE
2013 to present: Activity Assistant
CLARIDGE HOUSE NURSING HOME
• Assist the activity director in performing his or her duties within the activity department.
Planning and executing recreational activities for all involved in a program. Encouraging
participants to make choices for themselves. Presenting programs in front of a group or
participants. Encouraging social exchange with staff and other participants. Assisting the
activity director in creating and planning activities. Participating in meetings. Responding
to management direction. Conducting assessments. Reordering equipment or supplies used
for activities and plans. Ensuring that the equipments are functional and other related
activities.
2012 to 2013: Receptionist
NEXT GENERATION CHARTER SCHOOL
• Answer phone calls in a pleasant, informed manner for the purpose of providing
information and creating a good image of the district. Manage telephone message system
(office hours, inclement weather and other recorded messages). Greet visitors to the
school in a pleasant and informed manner. Respond to inquiries for the purpose of
referrals and directions as may be required. Forward requests for information and
messages to the appropriate individuals. Maintain office meeting calendar and schedules
meetings held at school. Maintain, sort and distribute mail for school. Operate postage
machine and order postage when needed. Assist personnel with the mailing and
distribution of various documents and communication. Perform other clerical tasks as
assigned including word processing and creating databases, etc. Perform other duties and
responsibilities as assigned by supervisor.

2. 2007 to 2012: Loan Modification /Processor
LAW OFFICE OF ERIC R. HOSPEDALES LLC.
• Report directly to attorneys, with responsibility to interview applicants applying for
mortgage loans. Investigate client’s profile and evaluate eligibility to meet loan standards.
Evaluate, authorize, and recommend approval of customer applications. Ensure loan
agreements are complete and accurate according to policy. Serve as liaison to applicant
and creditors to resolve all relevant questions regarding application.
• Bookkeeping: Handle accounts; make bank deposits; maintain ledgers; pay
bills. Prepare financial statements and reports including the profit and loss
statement and balance sheet; receipt money. Keep the supervisor informed as
to the balances of internal accounts. Perform clerical/administrative functions.
Enter data, handle phone calls and incoming mail, maintain files and prepare
financial reports.
2005 to 2007: Customer Service Representative
FORECLOSURE AND MORTGAGE RESOLUTION
• Report directly to the director. Interact with customers to provide and process
information in response to inquiries, concerns and requests about products and
services. Deal directly with customers either by telephone, electronically or face to face.
Respond promptly to customer inquiries and resolve customer complaints. Obtain and
evaluate all relevant information to handle inquiries and complaints. Perform customer
verifications. Process orders, forms, applications and requests. Direct requests and
unresolved issues to the designated resource. Manage customers' accounts and also keep
records of customer interactions and transactions. Communicate and coordinate with
internal departments.
2003 to 2007: Teacher
EAGLE NEST NURSERY SCHOOL N.Y.
• Report directly to the director. Organize and lead activities. Prepare and follow weekly
lesson plans. Organize game session, reading workshop, and teach painting, drawing,
handwork, songs, and similar activities. Help children develop habits of good hygiene
and good behavior. Maintain discipline. Keep a journal of the school daily activities
2001-2003: Customer Service Representative
UNIBANK S.A., Haiti.
• Open accounts for new customers. Explain available financial services to customers, such
as savings and checking accounts, Certificates of Deposit, Rents safe deposit boxes. Keep
record of the information obtained from customer on record card or form, and in computer.

3. Answer customer questions and investigate and correct errors, following customer and
establishment records, and using calculator or computer.
EDUCATION:
Business Administration program.
QUISQUEYA University (UNIQ)/ Haiti (1996-2001)
SEMINARS
Infants and Toddlers in FCC HOMES / Positive Discipline in Early Childhood (June 2005)
HOSTOS Community College, Bronx N.Y
Communication with Families / Summer Safety / Becoming a MasterStoryteller (April 2005)
New York State Office of Children & Family services and SUNY Early Childhood Education
Abuse and Maltreatment training program. (April 2004)
The City of New York Department of Health & Mental Hygiene / Bureau of Day care / Child
COMPUTER SKILLS:
Proficient in Microsoft Office: Outlook, Word, Excel, QuickBooks
LANGUAGES:
Fluent in English, French & Creole
REFERENCE
Upon request.