Quilline Moore has over 10 years of experience in customer service and billing roles. She has a track record of resolving issues, maintaining accurate records, and ensuring customer satisfaction. Moore is skilled at communicating with all levels of an organization and adapts to diverse work environments.

1. Quilline Moore
| 512-461-2835| quillinem@yahoo.com
Summary
A professional with ten years of diverse experience who is articulate and combines patience and
persistence to ensure success. Confident and poised in interactions with individuals of all levels.
Proactive and detail oriented.
Professional Highlights
Billing Specialist, Nova Medical Centers CBO April 2015-September 2016
 Assessed and resolved billing issues of various difficulty levels via phone and internal systems
 Created and expedited invoices and other accounts receivable documentation
 Maintained over 300 customer accounts and protocols utilizing both hard copy & electronic files
 Facilitated pre-authorizations, coding, billing, referrals for various services within multiple
subsidiaries
 Submitted issue report emails to Senior VP and upper management for resolution
 Project work completed as needed
Health Plan Administrator, Randstad- Aon Hewitt September 2014–April 2015 (contract position)
 Administered health care plans to participants of multiple clients
 Enrolled participants and educated them on their health care plan options
 Followed up and worked with ongoing teams after Annual Enrollment period
 Handled participant’s pension, 401K, FSA accounts etc.
Tech Support/Customer Service, Protect America August 2013-January 2014
 Handled customer service calls for a home security company
 Assisted with troubleshooting equipment and handled replacement/sales products
 Completed monthly system tests to ensure product is working actively
 Responsible for all inbound calls
Customer Service Assoicate, One West Bank, August 2011- July 2012
 Informed and offered different options for borrowers for their mortgage
 Handled over 75 calls per shift
 Gained knowledge and experience with short sales, loan modifications, deed in lieu and
mortgaging as well as financing
 Maintained customer satisfaction rating of 97% for duration of employment
Clerk, Taylor Staffing- McLennan County Appraisal District – May 2011-July 2011 (contract position)
 Completed scheduling, information, data, and filing for property tax hearings
 Handled cash and merchant transactions for customers accurately and efficiently
 Demonstrated commitment to team work by assisting associates achieve their goals as well

2. Collector, Taylor Staffing-Financial Control Services – February 2011-May 2011 (contract position)
 Handled medical billing issues for specific collections accounts for major hospitals
 Responsible for data entry and meeting specific metrics and goals
 Worked to set up payment arrangements with customers as well as insurance companies to help
patients pay off debt
Customer Service/Technical Support, Harte Hanks FedEx- April 2010-February 2011
 Assisted customers and businesses with website navigation issues and online account issues
 Scheduled appointments, sent, and located packages for customers
 Fixed technical issues on company website as well as customers equipment
Customer Service Advocate, Sears Holdings- August 2008-February 2010
 Responsible for all escalated calls for the executive office
 Scheduled appointments for technicians
 Helped customers navigate through the company website and choose merchandise
 Offered final solutions for customers
Customer Account Representative, EMSI: Executive Management Services Inc.- April 2004-September 2007
 Worked with multiple health insurance companies and their customers to update information
 Scheduled drug testing for multiple companies
 Performed data entry and filing projects
 Handled different insurance accounts and provided underwriting assistancefor insurance
companies
Education Experience
Prairie View A&M University 2004-2007
Psychology Major Minor in Sociology 100 Credit hours completed
Computer Skills
Word | Excel | Outlook | PowerPoint | Access | Typing: 70 wpm