Tracy Carneal-Gonis has over 15 years of experience providing customer and administrative support. She has a track record of building trusting customer relationships and implementing strategies to improve service, productivity, teamwork and profitability. Her skills include communication, teamwork, time management and strong customer service. Currently she works as a Customer Service & Administrative Associate for Chuck's Coin & Gold Exchange, where her responsibilities include greeting customers, maintaining inventory, and assisting with marketing.

1. TRACY CARNEAL-GONIS
PROFILE
A dedicated, friendly professional having over 15 years of experience as a
customer and administrative support professional within the
manufacturing industry. Trusting and successful customer relations as
liaison and supportive office support coordinating among all department
levels. Identifying and implementing strategies with procedures to
improve quality of service, productivity, team work, and profitability.
CUSTOMER & ADMINISTRATIVE SUPPORT PROFESSIONAL
Wadsworth, Ohio
SKILLS
Positive & Friendly Attitude
Effective Communication
Teamwork Minded
Strong Work Ethic
Time Management
High Standard: Customer
Service
Minimal Supervision
Leadership
Honesty
Microsoft Office
Microsoft Word
Microsoft Outlook
Microsoft Excel
Graphic & Web Design
Social Media Marketing
Statistical Analysis
Project Management
Team Leadership
Adobe Creative Suite
Microsoft Office 2013
HTML5 + CSS3 + jQuery
Hootsuite Pro
Google Analytics
Intuit Quickbooks Pro
Facebook + Twitter
EXPERIENCE
CHUCK’S COIN & GOLD EXCHANGE, 2012 - present
Customer Service & Administrative Associate
 Greet, assist, inform, educate and make customers feel welcome
 Create, stock, clean, and maintain shelves and cases for presentation
 Assist owner by typing letters, mailing checks, troubleshootcomputer
programs, coordinate, organize, and calculate routine accounting
 Advise, initiate and implement marketing ideas and plans for higher
sales, broader customer service base
 Photograph, coordinate, and advertise photos of EBay selling items
JC PENNEY, 2011 – 2012
Customer Service Associate PT Evening 2nd
Job
 Greet and assist customers in department by offering suggested
selections, locate requested items, order on-line, and contact other
stores stock status
 Maintain and organize clothing displays, restock items from fitting room
 Inform existing customers and new customers of sales and promotions
 Contribute to team efforts toward all department needs
HEALTH MANAGEMENTGROUP, INC., 2011 - 2012 & 2005 - 2007
Customer Service Representative III/Lead
 Supervise, coordinate and train departmentstaff
 Process national, international, inter-office, and company customer
orders by email, fax, phone and website in a timely manner
 Develop trusting and positive customer relations acting as liaison
 Create, coordinate and implement new procedures to ensure better
customer service, accuracy, and success
 Generate daily reports, reconcile invoices, effectively communicate
among other departments, resolve any customer issues
 Confirm customer shipping preference and payment, track packages
GALAXY MEDICAL PRODUCTS, 2007 - 2011
EDUCATION
HIGHSCHOOL DIPLOMA
Barberton, Ohio
1991 – 1995
330.690.0102
Tc77tracy@hotmail.com
l.com

2. EXPERIENCE (CONTINUED)
GALAXY MEDICAL PRODUCTS, INC., 2007 – 2011
Customer Service Coordinator
 Answer rotating incoming calls, maintain open communication with
patients/clients, referral sources, nurses, homecare, & GMP staff
 Verify private insurance, Medicare, Medicaid coverage
 Complete order entry in computer program, prepare delivery, pick up,
and service call invoices/tickets, review for completeness and accuracy
 Verify new physician (referrals) licensure
 Institute, track and retrieve Certificate of Medical Necessity
 Set up new patient/client files, create and maintain clinical files
CORPORATE IMAGE WORKS, INC., 2005
Customer Service Coordinator
 Receive, process, and verify accuracyof orders from customers utilizing
the company’s mainframe system and customer purchase orders
 Initiate required action for response to customer service requests for
order changes including maintaining order information
 Assist Sales and Marketing in accomplishing their goals of improving
service to CIW customers by communicating promotional elements
 Develop and maintain direct continuous strong relationships and
effective communication with customers and all CIW team members
 Take ownership for assigned territory responsibilities
EVERGREEN HOMES, LLC, 2003 – 2005
Administrative Assistant/Office Support
 Answer rotating incoming calls, sort and distribute mail, enter and
process client information in company mainframe system
 Coordinate all real estate closings for residential properties by
reviewing, proof reading, copying, faxing and communicating
 Make arrangements for on-site office meetings, coordinate travel
arrangements including hotel accommodations and transportation
 Schedule and organize company events, order computers, office
furniture and supplies, set up new employee work station area
 Assist President, managers, sales staff, accounting department, new
hires, clients, market firms, brokers, and banks
 Open communication with all EH employees
 Create, organize and maintain all previous, current, and future property
files
TRACY CARNEAL-GONIS
CUSTOMER & ADMINISTRATIVE SUPPORT PROFESSIONAL
SKILLS
Flexible
Goal Driven
Problem Solver
Organized
Google
Email
Printer
Scanner
Fax
Copier
As400
10-key
Accounting
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