1. Sheri Ann Heckenlaible
37811 Chancey Road, Lot 268
Zephyrhills, FL 33541
952-240-1457
sheri.heckenlaible@gmail.com
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OBJECTIVE To obtain a position as a Network Systems Administrator, later to work in Cyber Security..
EDUCATION ITT Technical School (Bachelors Cyber Security) 2016 - 2018
ITT Technical School (Network System Administrator) 2014 – 2016
Award: National Technical Honor Society
Future MT (on line medical transcription course) 2006 - 2007
Orlando, Florida
Premier Computer College (Graphics / Web Design) 1999 - 2001
Edina, Minnesota
Northwest Technical College – Paralegal Program1995 - 1997
Green Bay, Wisconsin
Crime Free Certification 2009
Tucson, Arizona
EXPERIENCE Carefree Resort Homes (Sales Coordinator) 2012 – present
Zephyrhills, Florida
 First contact with all sales inquiries for the 105 communities in US & Canada
 Phone calls and email responses
 Marketing-handling home listings on websites
 Floating manager to train new community managers
Wal-Mart – Meat Department Associate 2011 – 2012
Kissimmee, Florida
 Lead in charge of up to 20 people
 Customer service
 Stocking
 Problem solving
Kissimmee South Carefree RV Resort 2010 – 2011
Davenport, Florida
 Activities Director
 Office clerk
 Park Sales
Verde Plaza Carefree Mobile Estates 2009 – 2010
Tucson, Arizona
 Security
 Cleaning
 Pool monitoring
Five Brothers 2009 – 2010
Tucson, Arizona
 Field Inspection (for Mortgage companies) – part time
Butterfield RV Resort 2006 – 2009
Benson, Arizona
 Office clerk
 Customer service
 Cleaning
 Guest services
AccuTran Global 2007 – 2007

2. Canadian company – remote access
 Financial Transcriptionist – temporary position
Stonepath Logistics 2003 – 2006
Shokopee, Minnesota
 Managing several ongoing programs for half the country for Target
 Budgeting for trucks and office supplies
 Customer Service
 Spreadsheet
 Answering phones
 Accounts Payable
 Transportation
Graham Webb International 1998 – 2003
Shakopee, Minnesota
 Distribution coordinator
 Budgets and Rate comparison
 Preparing required shipping documents
 Spreadsheets
 Customer service
 Covered for the supervisors, looked after 9 employees
Paulstarr Music Distribution 1997 – 1998
Chanhassen, Minnesota
 Receptionist/Administrative Assistant
 Answer phones
 Taking and entering orders
 Typing letters
 Other clerical duties
 Customer service
Shopko Department Stores 1989 – 1997
Green Bay, Wisconsin
 Customer service associate (part time)
 Stocking shelves
 Customer service
 Setting end stands
Westerfield Oil Company 1987 – 1988
Black Creek, Wisconsin
 Assistant Manager
 Register, customer service
 Dealt with Sales associates
 Ordered groceries and supplies
 Check gas depths
 Took large sums of money to bank
 Schedules for employees.
VOLUNTEER Tucson Crime Free Multi-Housing Program. 2009
WORK Neighborhood Watch, Seymour, WI 1996
SKILLS
 25 years of experience in various customer service positions.
 Self-sufficient
 Independent
 Love continuing education
 Team player