Shared Services Foundation
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This document discusses the evolution of shared services and centers of excellence within an organization. It outlines different maturity models for shared services including moving from simple to complex operations, from resource-level to process-level to product-level ownership, and from providing information to having influence. The document advocates for shared services to optimize efficiency, focus on value over volume, take ownership of processes and products, act as strategic partners providing solutions rather than just services, and drive innovation.
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The document discusses technologies that can mimic, learn from, or challenge humans like robotic process automation, machine learning, and artificial intelligence. It also discusses how virtual reality and augmented reality can be used for training, prototyping, manufacturing, and events. The document then explains that the company decided to create an immersive experience for stakeholders by introducing virtual reality to corporate reporting to bridge the physical and digital world, replace traditional reporting formats, reach more international stakeholders, and provide a better immersive experience.
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Post Event Report HR Leadership Summit-2018
The document summarizes the 2nd National HR Leadership Summit held in New Delhi on April 27, 2018. The summit was organized by Shared Services Forum India and BRICS Chamber of Commerce & Industry to discuss how HR can provide competitive advantage through integration, innovation, and intelligent automation. Key topics included the role of HR in digital transformation, building a cognitive digital workforce, and redesigning HR processes for effectiveness. There were panel discussions and case presentations from senior HR leaders of large companies on using analytics to enhance business performance and developing capabilities beyond learning and development. The event concluded with examining the changing face of HR and driving the digital agenda within HR organizations.
BREAKING BOUNDARIES: THE POWER OF ENTERPRISE SERVICES - A REPORT
The Shared Services Forum organized a leadership event in Pune to discuss trends in enterprise services. Key highlights included:
1. SSF released a new model for enabling the successful shift from business process management to enterprise services management.
2. SSF also released a report on the power of enterprise services that identified the top 5 trends, including organizations building digital capabilities and using mergers and acquisitions to embrace new technologies.
3. Speakers from SSF and Automation Anywhere presented on these trends and the evolution of intelligent digital workers in shared services. The event provided industry practitioners an opportunity to discuss challenges and strategies around business services transformation.
DIGITAL LEADERSHIP FOR WINNING EDGE - A REPORT
This document summarizes a leadership event organized by Shared Services Forum (SSF) in New Delhi on April 5, 2019. The event featured an introductory address by Rakesh Sinha on digital leadership. Vineet Nayar, former CEO of HCL Technologies, was presented with a Pioneering Business Leader award. In his keynote, Nayar discussed principles of inspired leadership and driving innovation through transformation. A panel discussion followed on effective robotic process automation deployment, addressing challenges around skills, cultural barriers, and stakeholder buy-in. The event provided a forum for industry leaders to exchange ideas on current trends and best practices in business services transformation.
BUILDING ORGANIZATIONS OF TOMORROW - A REPORT
The 3rd National HR Leadership Summit 2019 was held in New Delhi on May 10, 2019 with over 120 senior HR practitioners and executives from over 60 organizations attending. The summit aimed to focus HR and business leaders on key challenges in building organizations of tomorrow. Chief Guest Ved Prakash inaugurated the event where speakers like Dr. Aquil Busrai and Prabir Jha discussed the new traits of agile HR leaders and building future organizations. Eminent industry speakers then shared insights on driving cultural transformation, emerging HR technologies, talent acquisition, and other topics to help organizations of the future.
CROSSING THE RUBICON – A REPORT
This document summarizes an event organized by Shared Services Forum (SSF) in New Delhi on August 5, 2019 to honor Harry Robertson for leading the first global shared services center for American Express in India. The event featured presentations and discussions with industry leaders about trends in shared services and business process management. Harry Robertson was presented an award for his pioneering work in global shared services and shared stories from his experience in setting up the center in India. Rakesh Sinha and Sanjay Gupta also presented findings from SSF's research on current trends in business services, such as the expanding scope of services and growing importance of technology ecosystems. The event provided insights into leadership challenges and trends shaping the shared services industry.
BPM & Shared Services Landscape in Global India
In the last 2 decades, India has become one of the preferred destinations for business process services for the world. These services have come to be most commonly known as Business Process Outsourcing (BPO) or Shared Services (SSC) and now, these services collectively come under the umbrella of Business Process Management (BPM).
In order to reap the benefits of BPM, recently Indian companies have also started to set up their own captive centers or outsourced to independent third party providers. Shared Services Forum (SSF) describes this evolution as ‘Global India’, combining both global and Indian organizations.
The Evolving Direction to Success Insights from Survey 2012
This document discusses the results of a survey on shared services adoption by Indian organizations. Some key findings include:
1) The number of shared services centers (SSCs) set up by Indian organizations has almost tripled between 2006-2010 compared to the prior five years, indicating SSCs are gaining momentum.
2) Over 69% of respondents reported cost savings of at least 10% through SSCs, with 38% seeing savings over 20%, dispelling the notion that SSCs only provide cost benefits through wage arbitrage.
3) Finance and accounting processes are most commonly handled by SSCs (96% of respondents), followed by human resources (51%). SSCs are also expanding to manage higher-level processes
Become ‘Future Relevant’ by ReShaping Transformation Strategy in today’s Digi...
Shared Services Forum, India felicitated Mr Priyan Fernando, Former Executive Vice President, Global Business Services of American Express as the PIONEERING BUSINESS LEADER FOR GLOBAL SHARED SERVICES and Ms Shyama A Bijapurkar, Former Global Shared Services Head at BA Continuum, HSBC and American Express as BPM ACHIEVER IN GLOBAL INDIA, for her Stellar Contribution in the Business Services Space.
Global India – The Power of BPM
The economic reforms and liberalization measures kick started the sea change in the way India as a country shaped itself to become the world’s largest democracy and one of the rising economic giants in the world stage over the last 20+ years.
Offerings of world class services in the field of IT and IT Enabled Services have also marked the success story of the country in this same period. The resultant economic growths truly made India emerge as the ‘Global India’ and this term is here to stay!
Triggers of BPM
BPM is the art and science of managing business processes effectively
Managing and improving processes has been around since the early days of intelligent thinking. The process of continuous improvement may have begun some 500 centuries ago, when the Cro-Magnon man lived in caves, using and improving his primitive tools to make his life easy. The same concept would have been adopted by the early traders when the concepts of money and customers may have been first introduced as early as 3000 BC. The industrial revolution of the 18th century and early 19th century was clearly the pinnacle of use of industrial technology to achieve great strides in process improvements.
4th Shared Services & BPM Conclave: Process Agility & Cost Optimization In Se...
4th Shared Services & BPM Conclave: Process Agility & Cost Optimization In Service And Support Functions - The Imperatives For Global India
BPM & Shared Services Landscape in Global India
In the last 2 decades, India has become one of the preferred destinations for business process services for the world. These services have come to be most commonly known as Business Process Outsourcing (BPO) or Shared Services (SSC) and now, these services collectively come under the umbrella of Business Process Management (BPM).
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ICE Overview : SAP - ERP Journey
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Shared Services Foundation
- 3. – what do we do • We help people live their best lives • Insurance • Asset management • Retirement income
- 4. Evolution of a GIC • Models • Scale • Shared service • Center of excellence • High value • Innovation center
- 5. Dimensions of maturity • Significance: Frills High impact Strategic • Complexity: Simple Complex • Ownership: Resource level Process level Product level • Decision making: Information Involvement Influence • Value: Arbitrage Talent Bottom line Top line
- 6. • Setup-stabilize-optimize [Efficiency] • Value over volume • Ownership [Resource level Process level Product level] • Leadership [internal focus] • Create ecosystem of roles • Services Solutions [service provider strategic partner] • Innovation The journey: the path we chose
- 8. • Pause… to think • Be bold… take risk • Sift through the clutter… to simplify • Build skills proactively… use non-traditional approaches • Influence It is important to…
- 9. Gap between demand and supply is a business opportunity
- 10. Thank you!