An Associate Company of HDFC Bank LimitedSSFIndia1
HDFC Bank established ADFC Pvt. Ltd. in 1998 as an associate company to consolidate and streamline business processes. ADFC began with 20 employees handling account opening in Mumbai and has since expanded to 15,000 employees across India serving retail banking, credit cards, collections and more. ADFC aims to reduce costs, improve efficiencies and provide the best possible customer service as a business partner to HDFC Bank.
This document discusses the evolution of shared services and centers of excellence within an organization. It outlines different maturity models for shared services including moving from simple to complex operations, from resource-level to process-level to product-level ownership, and from providing information to having influence. The document advocates for shared services to optimize efficiency, focus on value over volume, take ownership of processes and products, act as strategic partners providing solutions rather than just services, and drive innovation.
The document discusses why companies undergo transformations and the role of the CFO in transformations. It notes that 1/10 of public companies fail each year and 32% of current companies will not exist in 5 years due to factors like poor management, strategic mistakes, and market changes. Companies transform due to legislation, digitization, competition, and activist investors. The CFO plays an important role by establishing a financial baseline, selecting initiatives to create value, reallocating resources, and providing a bias for action balanced with stopping reckless moves. Only 24% of companies improve margins and revenue through transformations.
Finance Transformation Agenda Resulting In Tangible Business BenefitsSSFIndia1
Syngenta is a leading agriculture company that helps improve global food security. It has over 28,000 employees working in over 90 countries. The document outlines Syngenta's digital strategy and roadmap for finance. It discusses leveraging digital technologies to drive finance productivity, unlock enterprise value, and build customer relationships. The initial focus areas are finance digital productivity, analytics, and supporting the wider digital strategy. This will involve automating processes, implementing predictive analytics, and developing digitally-enabled finance products and services. The strategy also covers transforming the finance operating model, developing new skills and capabilities, and utilizing digital enablers like automation, analytics and improved data.
Creating the Foundation for Digital LeapfroggingSSFIndia1
The document discusses creating a digital foundation for finance through data standardization and a Central Finance core implementation of SAP. It states that fixing core data and processes is needed to deliver digital transformation value. It recommends that finance lead in establishing a master data management strategy, allocating resources to data governance, and deploying technology for better quality data. A Central Finance core with standardized data and real-time ERP connections could enable efficient decision support through a single analytics platform, establishing data as a strategic asset with global standardization and governance.
An Associate Company of HDFC Bank LimitedSSFIndia1
HDFC Bank established ADFC Pvt. Ltd. in 1998 as an associate company to consolidate and streamline business processes. ADFC began with 20 employees handling account opening in Mumbai and has since expanded to 15,000 employees across India serving retail banking, credit cards, collections and more. ADFC aims to reduce costs, improve efficiencies and provide the best possible customer service as a business partner to HDFC Bank.
This document discusses the evolution of shared services and centers of excellence within an organization. It outlines different maturity models for shared services including moving from simple to complex operations, from resource-level to process-level to product-level ownership, and from providing information to having influence. The document advocates for shared services to optimize efficiency, focus on value over volume, take ownership of processes and products, act as strategic partners providing solutions rather than just services, and drive innovation.
The document discusses why companies undergo transformations and the role of the CFO in transformations. It notes that 1/10 of public companies fail each year and 32% of current companies will not exist in 5 years due to factors like poor management, strategic mistakes, and market changes. Companies transform due to legislation, digitization, competition, and activist investors. The CFO plays an important role by establishing a financial baseline, selecting initiatives to create value, reallocating resources, and providing a bias for action balanced with stopping reckless moves. Only 24% of companies improve margins and revenue through transformations.
Finance Transformation Agenda Resulting In Tangible Business BenefitsSSFIndia1
Syngenta is a leading agriculture company that helps improve global food security. It has over 28,000 employees working in over 90 countries. The document outlines Syngenta's digital strategy and roadmap for finance. It discusses leveraging digital technologies to drive finance productivity, unlock enterprise value, and build customer relationships. The initial focus areas are finance digital productivity, analytics, and supporting the wider digital strategy. This will involve automating processes, implementing predictive analytics, and developing digitally-enabled finance products and services. The strategy also covers transforming the finance operating model, developing new skills and capabilities, and utilizing digital enablers like automation, analytics and improved data.
Creating the Foundation for Digital LeapfroggingSSFIndia1
The document discusses creating a digital foundation for finance through data standardization and a Central Finance core implementation of SAP. It states that fixing core data and processes is needed to deliver digital transformation value. It recommends that finance lead in establishing a master data management strategy, allocating resources to data governance, and deploying technology for better quality data. A Central Finance core with standardized data and real-time ERP connections could enable efficient decision support through a single analytics platform, establishing data as a strategic asset with global standardization and governance.
The document summarizes the growth journey of ZEE, an Indian media company, from its founding in 1992 to plans for continued expansion. It discusses ZEE's early launches of television channels in India and overseas markets. It highlights consistent financial growth and increasing market capitalization. The document outlines ZEE's vision to entertain over 1 billion viewers globally by 2020 while maintaining a focus on excellence, creativity, integrity, and growth. It frames the proposed new Service Excellence Centre as an enabler to support ZEE's business units and pursue the vision of expanded entertainment reach and services.
This document discusses the need for boundaryless finance in the new digital era. It outlines three main points:
1) Setting the context for how rapid technological changes are requiring finance to leapfrog to new operating models that can deliver value beyond traditional boundaries.
2) The new realities of real-time data, automation, and the blurring of boundaries between functions require new talent models and a focus on data, digital, and financing technology for business.
3) The way forward involves developing habits like connecting with innovators, focusing on the customer experience, and getting comfortable with uncertainty to help steer change and make boundaryless finance the new normal.
Leadership & Capability Development: Skills for Implementing Effective BPMSSFIndia1
Leadership & Capability Development: Skills for Implementing Effective BPM
By Dayanand Allapur
Vice President & Head HR
Capgemini Business Services, India
Business Processes to Business Performance (BP to BP)SSFIndia1
The document discusses the shift in the shared services industry from a focus on business processes to business performance management. It notes that the industry now provides multi-tenant platforms, non-linear revenue growth models, and outcomes-based services. Examples are given of Steria's success stories in shared services partnerships with organizations like NHS Shared Business Services and Cleveland Police, delivering cost savings and improved services.
SRF Limited established a shared services center to consolidate accounting processes across its business units. A feasibility study determined it was the right time and strategy. The center launched in September 2015, managing accounts payable, payroll, and bank reconciliation. Challenges included change management and document flow changes. Metrics and SLAs were established to track performance. The center helped standardize processes and create efficiencies despite some transitional challenges.
People & Change Management: Shared ServicesSSFIndia1
This document discusses strategies for people and change management during the implementation of shared services at an organization. It outlines plans to right size the workforce, align HR policies, and provide relocation support. Key challenges include job insecurity, role anxiety, and career growth concerns. The change management approach involves communicating the need for change, setting targets, engaging employees, and providing incentives, learning opportunities, and fun activities. Lessons learned emphasize taking ownership of change, engaging stakeholders, clear communication, and realistic expectations.
Young finance and accounting professionals prioritize career progression and developing new skills when deciding whether to stay at a company. The workforce is increasingly mobile, with half of respondents having been in their current role for less than two years and over a third wanting to change jobs within a year. While opportunities to learn new skills are available, over 40% find career progression opportunities are worse than expected. Employers need to develop clear career paths, promote their shared services brand, adopt new technologies, provide rotations, mentoring, learning, and prioritize internal promotion to attract, retain, and develop talent.
This document discusses the evolution of shared services at Aircel. It notes that previously, the 23 circles were doing similar activities differently, with control gaps and inefficiencies. Aircel implemented standardized processes and clearly defined roles and responsibilities to mitigate risks and add value to the business. The shared services model expanded capabilities from transaction processing to include knowledge process outsourcing and centers of excellence while ensuring integrity of financial reporting through monitoring, automation, and compliance controls. Key learnings included taking a phased approach, rigorous handovers between teams, planning resources in advance, and maintaining quality and communication.
BPM & Shared Services Landscape in Global India: Executive SummarySSFIndia1
This document provides a summary of key highlights from an executive report on global business process management. It discusses:
1) Global India and BPM, noting the growth of the global sourcing market to $151 billion in 2014-15 and the industry shifting from linear to non-linear growth.
2) Growth of Global In-House Centers from 750 with $11.5 billion in revenue in 2010 to 1,025 with $19.4 billion in revenue in 2015.
3) Increased adoption of shared services in Indian organizations across functions like finance, accounting, HR, IT operations, and supply chain management.
4) Classification of business process outsourcing operations and view that 56% of respondents
Performance Measures & Metrics for a... "Partners of Choice"SSFIndia1
Performance Measures & Metrics for a... "Partners of Choice"
By Murtaza Poonawalla
Associate Vice President – Business Excellence
Vodafone Shared services
Become ‘Future Relevant’ by ReShaping Transformation Strategy in today’s Digi...SSFIndia1
Shared Services Forum, India felicitated Mr Priyan Fernando, Former Executive Vice President, Global Business Services of American Express as the PIONEERING BUSINESS LEADER FOR GLOBAL SHARED SERVICES and Ms Shyama A Bijapurkar, Former Global Shared Services Head at BA Continuum, HSBC and American Express as BPM ACHIEVER IN GLOBAL INDIA, for her Stellar Contribution in the Business Services Space.
Striving to make succession planning 2x faster? Aiming to bring the risk of promoting the wrong person to 0? Or targeting to be a future-proof organization by identifying skill gaps and training needs early on?
2021 pushed organizations to find an alignment between HR’s agenda and Business expectations. Those businesses that thrived in 2021 managed to build “Antifragility”.
The document summarizes the growth journey of ZEE, an Indian media company, from its founding in 1992 to plans for continued expansion. It discusses ZEE's early launches of television channels in India and overseas markets. It highlights consistent financial growth and increasing market capitalization. The document outlines ZEE's vision to entertain over 1 billion viewers globally by 2020 while maintaining a focus on excellence, creativity, integrity, and growth. It frames the proposed new Service Excellence Centre as an enabler to support ZEE's business units and pursue the vision of expanded entertainment reach and services.
This document discusses the need for boundaryless finance in the new digital era. It outlines three main points:
1) Setting the context for how rapid technological changes are requiring finance to leapfrog to new operating models that can deliver value beyond traditional boundaries.
2) The new realities of real-time data, automation, and the blurring of boundaries between functions require new talent models and a focus on data, digital, and financing technology for business.
3) The way forward involves developing habits like connecting with innovators, focusing on the customer experience, and getting comfortable with uncertainty to help steer change and make boundaryless finance the new normal.
Leadership & Capability Development: Skills for Implementing Effective BPMSSFIndia1
Leadership & Capability Development: Skills for Implementing Effective BPM
By Dayanand Allapur
Vice President & Head HR
Capgemini Business Services, India
Business Processes to Business Performance (BP to BP)SSFIndia1
The document discusses the shift in the shared services industry from a focus on business processes to business performance management. It notes that the industry now provides multi-tenant platforms, non-linear revenue growth models, and outcomes-based services. Examples are given of Steria's success stories in shared services partnerships with organizations like NHS Shared Business Services and Cleveland Police, delivering cost savings and improved services.
SRF Limited established a shared services center to consolidate accounting processes across its business units. A feasibility study determined it was the right time and strategy. The center launched in September 2015, managing accounts payable, payroll, and bank reconciliation. Challenges included change management and document flow changes. Metrics and SLAs were established to track performance. The center helped standardize processes and create efficiencies despite some transitional challenges.
People & Change Management: Shared ServicesSSFIndia1
This document discusses strategies for people and change management during the implementation of shared services at an organization. It outlines plans to right size the workforce, align HR policies, and provide relocation support. Key challenges include job insecurity, role anxiety, and career growth concerns. The change management approach involves communicating the need for change, setting targets, engaging employees, and providing incentives, learning opportunities, and fun activities. Lessons learned emphasize taking ownership of change, engaging stakeholders, clear communication, and realistic expectations.
Young finance and accounting professionals prioritize career progression and developing new skills when deciding whether to stay at a company. The workforce is increasingly mobile, with half of respondents having been in their current role for less than two years and over a third wanting to change jobs within a year. While opportunities to learn new skills are available, over 40% find career progression opportunities are worse than expected. Employers need to develop clear career paths, promote their shared services brand, adopt new technologies, provide rotations, mentoring, learning, and prioritize internal promotion to attract, retain, and develop talent.
This document discusses the evolution of shared services at Aircel. It notes that previously, the 23 circles were doing similar activities differently, with control gaps and inefficiencies. Aircel implemented standardized processes and clearly defined roles and responsibilities to mitigate risks and add value to the business. The shared services model expanded capabilities from transaction processing to include knowledge process outsourcing and centers of excellence while ensuring integrity of financial reporting through monitoring, automation, and compliance controls. Key learnings included taking a phased approach, rigorous handovers between teams, planning resources in advance, and maintaining quality and communication.
BPM & Shared Services Landscape in Global India: Executive SummarySSFIndia1
This document provides a summary of key highlights from an executive report on global business process management. It discusses:
1) Global India and BPM, noting the growth of the global sourcing market to $151 billion in 2014-15 and the industry shifting from linear to non-linear growth.
2) Growth of Global In-House Centers from 750 with $11.5 billion in revenue in 2010 to 1,025 with $19.4 billion in revenue in 2015.
3) Increased adoption of shared services in Indian organizations across functions like finance, accounting, HR, IT operations, and supply chain management.
4) Classification of business process outsourcing operations and view that 56% of respondents
Performance Measures & Metrics for a... "Partners of Choice"SSFIndia1
Performance Measures & Metrics for a... "Partners of Choice"
By Murtaza Poonawalla
Associate Vice President – Business Excellence
Vodafone Shared services
Become ‘Future Relevant’ by ReShaping Transformation Strategy in today’s Digi...SSFIndia1
Shared Services Forum, India felicitated Mr Priyan Fernando, Former Executive Vice President, Global Business Services of American Express as the PIONEERING BUSINESS LEADER FOR GLOBAL SHARED SERVICES and Ms Shyama A Bijapurkar, Former Global Shared Services Head at BA Continuum, HSBC and American Express as BPM ACHIEVER IN GLOBAL INDIA, for her Stellar Contribution in the Business Services Space.
Striving to make succession planning 2x faster? Aiming to bring the risk of promoting the wrong person to 0? Or targeting to be a future-proof organization by identifying skill gaps and training needs early on?
2021 pushed organizations to find an alignment between HR’s agenda and Business expectations. Those businesses that thrived in 2021 managed to build “Antifragility”.
In this presentation you will discover how the PMO is vital to delivering real business results to companies that are seeking to maximized return on their investments and accelerate performance.
It’s not a secret that the need to modernize traditional finance operations and evolve into a “Digital Finance” organization has become a key priority for finance leaders.
In this video recap of the webinar held on 12/11/ 2019; Raul Vega, Auxis CEO, discussed the key risks and challenges organizations typically face as part of their transformation journey, and how to develop and execute a strategy that provides the business case and outcomes you expect based on your specific company size and needs.
What was covered:
- What does Modern Finance really mean?
- Digitization as a Key Element of the Modern Finance Organization
- Most Common Tools you should be implementing as part of your Digital Finance journey
- What’s driving RPA’s growth?
- Implementation Strategies & Alternatives
- How Outsourcing can help finance executives self-fund their Digital Finance Strategy and drive faster outcomes
This document discusses the importance of managing a company's contingent workforce and connecting procurement and human resources strategies. It notes that global talent challenges are driving the need to re-examine workforce strategies to address a mismatch between the supply and demand of skills. An effective workforce strategy requires considering a mix of full-time employees, contract resources, project-based resources, and outsourced resources. Managing a contingent workforce through a managed service program (MSP) can provide visibility, cost savings, risk mitigation and other benefits. Developing a global workforce strategy requires addressing regional differences in legislation, workforce trends, and maturity of contingent labor programs.
The #1 reason clients leave their CPAs is that they are receiving service instead of proactive advice. Tom will show how firms are exploring new value added services and position their practices for success in a rapidly changing world. He will discuss the major "shift change" and the trends shaping business today and give participants a framework to provide more proactive services and strategic advice and a plan to get started. But these services require new skills and approaches which is a big opportunity for firm HR and Learning Leaders.
Presentation to AGN International in San Diego #NARM16 for Managing Partners in MAP Track
Strategic Management Finance Program that builds strategic financial leadership skills for future-focused CFOs and their teams, to drive growth in a fast-evolving business landscape and navigating through a disruptive digital economy. To know in detail about the AI courses visit the website.
This document discusses how IT leaders can transform themselves and their organizations to remain relevant in the digital business environment. It recommends that IT leaders (1) become strategic, customer-centric and masters of digital business, (2) make their IT organizations more agile and responsive through changes to structure and processes, and (3) guide business peers in developing digital literacy and governance. The document provides specific actions IT leaders can take in each of these areas, such as developing new skills, restructuring teams, and establishing a digital vision, to transition themselves and their organizations to a "future-state" focused on the digital business.
The document discusses strategies for architects to take on a strategic role within their organizations. It covers various strategy concepts like transformational versus operational strategy and examines why strategy execution often fails. The architect's role is to help organizations develop strategy, clarify strategic priorities, assess capabilities, and address root causes of poor strategy execution.
Finance teams are successful because they have adapted to change and evolved to become true business partners to the CEO, with a seat the decision making table and the ability to chart the future course of business. However, Finance has to recognise that 'What Got it Here Wont Get it There' and embrace the digitalization, seize the opportunity and lead the way to adopt an agile operating model.
Digital transformation: Envision the futureMicrosoft
Hvordan forankrer virksomheder digital transformation strategisk? Hvilke forretningseffekter forfølger og prioriterer de?
Hvilke udfordringer møder de, og hvordan adresserer de dem i praksis? Qvartz har gennemført en undersøgelse om digital transformation blandt store virksomheder i Danmark og leverer et overblik over konklusionerne.
v/Jens Friis Hjortegaard, Partner, Qvartz
VUCA stands for Volatility, Uncertainty, Complexity and Ambiguity and describes the fast-arriving future we are living in. This inspirational session will talk about how leadership, culture, and talent management are changing in these exponential times. Participants thru an exercise to leave with a person action plan.
Learning Objective:
Understand emerging trends and issues facing business and CPA Profession.
Learn about how leadership is changing to lead change in rapidly changing times.
Develop an action plan to take back and apply the principles learned.
This document discusses re-imagining finance for a post-COVID world. It begins with an agenda that covers how COVID has changed finance, defining finance excellence, priorities, finance technology, and how to start and expect results. The presentation discusses how finance has adapted to provide more real-time insights, balancing speed and control. It defines finance excellence across strategy, processes, talent, and technology. It discusses shifting priorities to decision support, standardized efficient processes, specialized talent, and integrated automated technology. It provides examples of how to start with an assessment and implement changes through alignment, design, testing, and ongoing improvement. The goal is to achieve more real-time insights, efficient processes, and data-driven decisions.
Business Transformation - Finance Transformation using SAP Solutionsvenunala
The document discusses strategies for business and finance transformation at a consumer packaged goods company. It recommends leveraging SAP solutions to achieve integrated end-to-end business processes, gain insights from data analytics, streamline applications, and ensure strategic initiatives are aligned with business goals. Key focus areas include supply chain optimization, working capital management, consumer insights, mobility, and leveraging existing SAP investments to transform processes and systems.
Delivering engagement in integration webinar
Thursday 3 September 2020
presented by
Jon Burke
The link to the write up page and resources of this webinar:
https://www.apm.org.uk/news/delivering-engagement-in-integration-webinar/
Anton Nekic IS PPM Overhead or Competitive Advantage v2-4Anton Nekic
This document discusses project portfolio management (PPM) and the role of project management offices (PMOs). It suggests that traditional PPM approaches focused on compliance, reporting, and metrics are no longer sufficient, and that PMOs must shift to directly demonstrating value and competitive advantage. The document also predicts that PPM solutions will move towards real-time exception management and linking project performance to key business indicators. Finally, it emphasizes the need for PPM consultants to bring experience and tools that can both optimize costs and guarantee outcomes.
Southwest Airlines is undergoing a digital transformation to modernize its technology capabilities and strengthen its competitive position. The transformation will be a 5-year effort focused on stabilizing existing systems, optimizing operations, and innovating new customer-centric solutions. It aims to unlock $3 billion in business value by developing new capabilities, minimizing technical debt, and leveraging the skills of Southwest employees to deliver cost-effective and sustainable technology. The transformation requires changes to roles, processes, and how work gets done to fully support the airline's strategic initiatives and long-term vision.
The document discusses how the current business environment is characterized by volatility, uncertainty, complexity and ambiguity (VUCA). It notes that connectivity, the rise of e-commerce, and a more technology-savvy consumer base are driving changes. Workforces are becoming more demanding, globally mobile, and connected 24/7 via technology. Many companies will face leadership shortfalls. To thrive in VUCA times, organizations must be agile and empower decentralized teams. HR will need to change to develop talent with skills like adaptability, collaboration and an entrepreneurial mindset. Talent development should focus on providing critical experiences early through techniques like action learning, stretch assignments and scenario planning. Gamification can be leveraged to engage and develop talent
Grundfos New Business journey_Innovation Roundtable presentation_2014Thorbjorn Machholm
Grundfos' New Business Creation Journey and Lessons Learned discusses Grundfos' evolution in developing new business capabilities. It began with a corporate venture model (2004-2010) and transitioned to an innovation platform model (2008-2013) to better embed capabilities within the core organization. Key lessons included: visible leadership is paramount; managing resource battles between core and new business; and recognizing that organizational uncertainties present bigger challenges than technology or market uncertainties. The document outlines the company's approach to building a culture for innovation, dealing with uncertainty, and recognizing opportunities to continuously feed the new business portfolio.
Similar to CFO in Transformation for the New Age (20)
Digital tools have helped automate and streamline many finance processes, reducing time and costs. Robotic process automation was implemented for invoice processing, accounts payable, general ledger, and other tasks, achieving 50-80% time savings. Management dashboards provided real-time analytics. The COVID-19 pandemic initially disrupted operations but the finance shared services team adapted to working remotely within 3-4 months. A hybrid work from home/office model is now seen as more effective. Further digitization efforts aim to eliminate paper from supplier invoices, payments, utility bills and other transactions.
This document provides guidance for organizations undergoing a digital journey. It emphasizes the importance of carefully managing change with employees, not expecting immediate returns on investment and stabilizing the journey, maintaining strong governance and budget oversight, demonstrating the value of the journey to business leaders, strengthening processes before beginning, assembling a dedicated team, benchmarking against industry best practices, and keeping the customer experience as the central focus when providing digital solutions.
The document provides recommendations for businesses in the current environment where business continuity plans have become business as usual. It suggests focusing on improving operational efficiency through automation and digitization. Understanding the current landscape and creating a practical roadmap should be priorities. Finance functions will need to become more intelligent business partners by drawing insights from data to impact balance sheets, while talent development will be important to ensure workers can adopt new technologies seamlessly.
The document discusses technologies that can mimic, learn from, or challenge humans like robotic process automation, machine learning, and artificial intelligence. It also discusses how virtual reality and augmented reality can be used for training, prototyping, manufacturing, and events. The document then explains that the company decided to create an immersive experience for stakeholders by introducing virtual reality to corporate reporting to bridge the physical and digital world, replace traditional reporting formats, reach more international stakeholders, and provide a better immersive experience.
Embracing New Normal
Imran Ali - Group Chief Information Security & Technology Officer, Compass Group (United Kingdom)
https://sharedservicesforum.in/digital-leadership-e-summit--2020/
Cyber Resilience - Contemporary once again for Managing Data Protection post-...SSFIndia1
Cyber Resilience - Contemporary once again for Managing
Data Protection post-Pandemic
Pervez Workingboxwalla - Chief Risk Officer, WNS Global Services
https://sharedservicesforum.in/digital-leadership-e-summit--2020/
Post Event Report HR Leadership Summit-2018SSFIndia1
The document summarizes the 2nd National HR Leadership Summit held in New Delhi on April 27, 2018. The summit was organized by Shared Services Forum India and BRICS Chamber of Commerce & Industry to discuss how HR can provide competitive advantage through integration, innovation, and intelligent automation. Key topics included the role of HR in digital transformation, building a cognitive digital workforce, and redesigning HR processes for effectiveness. There were panel discussions and case presentations from senior HR leaders of large companies on using analytics to enhance business performance and developing capabilities beyond learning and development. The event concluded with examining the changing face of HR and driving the digital agenda within HR organizations.
BREAKING BOUNDARIES: THE POWER OF ENTERPRISE SERVICES - A REPORTSSFIndia1
The Shared Services Forum organized a leadership event in Pune to discuss trends in enterprise services. Key highlights included:
1. SSF released a new model for enabling the successful shift from business process management to enterprise services management.
2. SSF also released a report on the power of enterprise services that identified the top 5 trends, including organizations building digital capabilities and using mergers and acquisitions to embrace new technologies.
3. Speakers from SSF and Automation Anywhere presented on these trends and the evolution of intelligent digital workers in shared services. The event provided industry practitioners an opportunity to discuss challenges and strategies around business services transformation.
DIGITAL LEADERSHIP FOR WINNING EDGE - A REPORTSSFIndia1
This document summarizes a leadership event organized by Shared Services Forum (SSF) in New Delhi on April 5, 2019. The event featured an introductory address by Rakesh Sinha on digital leadership. Vineet Nayar, former CEO of HCL Technologies, was presented with a Pioneering Business Leader award. In his keynote, Nayar discussed principles of inspired leadership and driving innovation through transformation. A panel discussion followed on effective robotic process automation deployment, addressing challenges around skills, cultural barriers, and stakeholder buy-in. The event provided a forum for industry leaders to exchange ideas on current trends and best practices in business services transformation.
BUILDING ORGANIZATIONS OF TOMORROW - A REPORTSSFIndia1
The 3rd National HR Leadership Summit 2019 was held in New Delhi on May 10, 2019 with over 120 senior HR practitioners and executives from over 60 organizations attending. The summit aimed to focus HR and business leaders on key challenges in building organizations of tomorrow. Chief Guest Ved Prakash inaugurated the event where speakers like Dr. Aquil Busrai and Prabir Jha discussed the new traits of agile HR leaders and building future organizations. Eminent industry speakers then shared insights on driving cultural transformation, emerging HR technologies, talent acquisition, and other topics to help organizations of the future.
This document summarizes an event organized by Shared Services Forum (SSF) in New Delhi on August 5, 2019 to honor Harry Robertson for leading the first global shared services center for American Express in India. The event featured presentations and discussions with industry leaders about trends in shared services and business process management. Harry Robertson was presented an award for his pioneering work in global shared services and shared stories from his experience in setting up the center in India. Rakesh Sinha and Sanjay Gupta also presented findings from SSF's research on current trends in business services, such as the expanding scope of services and growing importance of technology ecosystems. The event provided insights into leadership challenges and trends shaping the shared services industry.
BPM & Shared Services Landscape in Global IndiaSSFIndia1
In the last 2 decades, India has become one of the preferred destinations for business process services for the world. These services have come to be most commonly known as Business Process Outsourcing (BPO) or Shared Services (SSC) and now, these services collectively come under the umbrella of Business Process Management (BPM).
In order to reap the benefits of BPM, recently Indian companies have also started to set up their own captive centers or outsourced to independent third party providers. Shared Services Forum (SSF) describes this evolution as ‘Global India’, combining both global and Indian organizations.
The Evolving Direction to Success Insights from Survey 2012SSFIndia1
This document discusses the results of a survey on shared services adoption by Indian organizations. Some key findings include:
1) The number of shared services centers (SSCs) set up by Indian organizations has almost tripled between 2006-2010 compared to the prior five years, indicating SSCs are gaining momentum.
2) Over 69% of respondents reported cost savings of at least 10% through SSCs, with 38% seeing savings over 20%, dispelling the notion that SSCs only provide cost benefits through wage arbitrage.
3) Finance and accounting processes are most commonly handled by SSCs (96% of respondents), followed by human resources (51%). SSCs are also expanding to manage higher-level processes
The economic reforms and liberalization measures kick started the sea change in the way India as a country shaped itself to become the world’s largest democracy and one of the rising economic giants in the world stage over the last 20+ years.
Offerings of world class services in the field of IT and IT Enabled Services have also marked the success story of the country in this same period. The resultant economic growths truly made India emerge as the ‘Global India’ and this term is here to stay!
BPM is the art and science of managing business processes effectively
Managing and improving processes has been around since the early days of intelligent thinking. The process of continuous improvement may have begun some 500 centuries ago, when the Cro-Magnon man lived in caves, using and improving his primitive tools to make his life easy. The same concept would have been adopted by the early traders when the concepts of money and customers may have been first introduced as early as 3000 BC. The industrial revolution of the 18th century and early 19th century was clearly the pinnacle of use of industrial technology to achieve great strides in process improvements.
BPM & Shared Services Landscape in Global IndiaSSFIndia1
In the last 2 decades, India has become one of the preferred destinations for business process services for the world. These services have come to be most commonly known as Business Process Outsourcing (BPO) or Shared Services (SSC) and now, these services collectively come under the umbrella of Business Process Management (BPM).
In order to reap the benefits of BPM, recently Indian companies have also started to set up their own captive centers or outsourced to independent third party providers. Shared Services Forum (SSF) describes this evolution as ‘Global India’, combining both global and Indian organizations.
The document provides an overview of ONGC's SAP-ERP journey since 1996 when it implemented the financial system. It implemented the HR system in 1999 and the ICE system in 2002-2004. The ICE system was later upgraded to SAP-ERP 6.0 in 2009. ICE integrates various systems and has over 23 modules implemented across ONGC's 500+ locations. The presentation describes the objectives, integration projects, modules, implementation process and various functional areas covered under the ICE system.
This document discusses technology trends related to information growth and management. It notes that information now drives strategic transformation rather than just operational optimization. Regulations and standards around information security and privacy are increasing. New types of users want more choice and self-service options in computing. Data centers are unifying but data is becoming more distributed. Example use cases of big data applications are listed across various industries like financial services, insurance, and healthcare. The value of new approaches is said to include increased productivity, intelligence, and agility.
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The Role of White Label Bookkeeping Services in Supporting the Growth and Sca...YourLegal Accounting
Effective financial management is important for expansion and scalability in the ever-changing US business environment. White Label Bookkeeping services is an innovative solution that is becoming more and more popular among businesses. These services provide a special method for managing financial duties effectively, freeing up companies to concentrate on their main operations and growth plans. We’ll look at how White Label Bookkeeping can help US firms expand and develop in this blog.
AI Transformation Playbook: Thinking AI-First for Your BusinessArijit Dutta
I dive into how businesses can stay competitive by integrating AI into their core processes. From identifying the right approach to building collaborative teams and recognizing common pitfalls, this guide has got you covered. AI transformation is a journey, and this playbook is here to help you navigate it successfully.
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1. 1
CFO In Transformation For
The New Age
Changes & Challenges
By
D. Sundaram
VC & MD
TVS Capital Funds
24th August 2018
Mumbai
2. 2
Larger Purpose of everything we do.
• Corporate objective
- Delight the customer
- Reward the Investor
- Govern responsibly
- Remain socially relevant
• CFO is the Strategic Partner of Team
• Past descriptions are obsolete !!
4. 4
Changing contours and colours
• Global policy shifts
• Skyline is reshaping (business models)
• Changes & Expectations are continuously impacting
business
• Technological strides are a boon come with risks
• Known “Unknowns”; unknown “unknowns”
• Battle for Wallet; War for Talent
• Erosion of Trust
• Green sustainability demands
6. 6
Business Partnership
• Business Intimacy
• Proactive engagement
• Constructive challenge (vs. Debilitating cynicism)
• Co-piloting for
- Market Leadership
- Cost Leadership
- Thought Leadership
• Performance Gap Vs Opportunity Gap
7. 7
Functional Excellence
• Prepare for continuous change
• Contemporize the function (Best Practice Vs Next
Practice)
• Sync with Tech potentials
8. 8
Building Blocks for Functional Excellence
• World-class Finance Processes
• Innovative Business Partnership
• Dynamic Performance Management
• Focussed Financial Flexibility & Capital decisioning
• Sound Risk & Compliance Process
• Excellence in Talent Development
9. 9
World Class Finance Processes
• Brilliant Basics
• Tech Enabled No touch Transactions
• Fraud Proofing.
Build Control layer on top of ERP
Real time concurrent exceptions !!
• Shared Services : from “back” to “centre” insights
generator
10. 10
Innovative Business Partnership
• Business intimacy
• Balancing collaboration & independence
• Decision sciences, e.g. marketing spends
• Pricing & margins
- Value creation levers
- % margin Vs absolute PBT growth !
• Ownership of Cost Agenda
• Slice / Dice : Business insights
11. 11
Dynamic Performance Management
• Limitations of fixed budgets
• Need for continuous forecasts
• Metrics & measures
- Clarity. Transparency. Relevance
• Cost Budgeting
Accounting headings Vs
Activity focus
• Plans : Disciplinary tool or visionary road map ?
12. 12
Focussed Financial Flexibility
• Business ownership of Balance Sheet
• Capital Allocation : Create Value
• Cash management systems
- importance of continuous forecast
- sudden nasty surprises ??
• Sharper focus on Below Line Costs: Financing & Tax
13. 13
Sound Risk & Compliance Process
• Bedrock of Governance engagement of CFO for Boards
/ Audit Committee
• Risks : Financial / Reputational
• Technology brings high risks in the form of Cyber
threats (Cyber Security)
• Proactiveness in the approach
• To be the driver of the ERM and compliance across
enterprise.
14. 14
Talent Management
• Building the network of the most valuable asset
• Capability Building
• Learning culture
• External orientation
15. 15
To recap
• Fundamental role unchanged – Protect Value; Create Value.
• Steer the business to navigate well in the face of “disruptions”
• Create a vision of the future and build a roadmap to ensure the
finance function is fit for the new world. Since accurate prediction
is not possible, create Agility to course correct as necessary.
• Get the right people and right technology in place, to manage
inevitable disruption
• Play a leadership role in driving E2E processes, with the Business
Services organization under-pinning most activities in the company
As Peter Drucker said, ‘The best way to predict the future is to create it’.
16. 16
And to sum up
• Play the role the future demands
• Remain contemporary
• Value creation that is inclusive of all stakeholders
• Demonstrate Pro activeness to manage risks