This document provides guidance for organizations undergoing a digital journey. It emphasizes the importance of carefully managing change with employees, not expecting immediate returns on investment and stabilizing the journey, maintaining strong governance and budget oversight, demonstrating the value of the journey to business leaders, strengthening processes before beginning, assembling a dedicated team, benchmarking against industry best practices, and keeping the customer experience as the central focus when providing digital solutions.

1. 1
Digital Journey
KEY TAKEAWAYS
CHANGE MANAGEMENT
Manage it carefully with
employees
RETURN ON INVESTMENT
Do not expect return from Day-1
& get stabilized this journey
GOVERNANCE
Keep Strong Governance and
strong eye on budget
SALE THIS JOURNEY
Sale/Demonstrate this journey to
your business
PROCESS
Strengthen the process first
TEAM
Built a separate team for digital
journey
BENCHMARKING
Benchmark yourself with best
Industry Practice
CUSTOMER CENTRICITY
Provide Solution keeping in mind
Customer in Center