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1
Digital Journey
KEY TAKEAWAYS
CHANGE MANAGEMENT
Manage it carefully with
employees
RETURN ON INVESTMENT
Do not expect return from Day-1
& get stabilized this journey
GOVERNANCE
Keep Strong Governance and
strong eye on budget
SALE THIS JOURNEY
Sale/Demonstrate this journey to
your business
PROCESS
Strengthen the process first
TEAM
Built a separate team for digital
journey
BENCHMARKING
Benchmark yourself with best
Industry Practice
CUSTOMER CENTRICITY
Provide Solution keeping in mind
Customer in Center

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Digital Journey – KEY TAKEAWAYS

  • 1. 1 Digital Journey KEY TAKEAWAYS CHANGE MANAGEMENT Manage it carefully with employees RETURN ON INVESTMENT Do not expect return from Day-1 & get stabilized this journey GOVERNANCE Keep Strong Governance and strong eye on budget SALE THIS JOURNEY Sale/Demonstrate this journey to your business PROCESS Strengthen the process first TEAM Built a separate team for digital journey BENCHMARKING Benchmark yourself with best Industry Practice CUSTOMER CENTRICITY Provide Solution keeping in mind Customer in Center