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Reimagining GBS Leadership to Outperform
- 1. Reimagining GBS Leadership to Outperform Pankajam Sridevi Managing Director – Commonwealth Bank of Australia (India)
- 2. 1 2 3 4 5 Agenda The Changing Environment Becoming Strategic Asset Leadership in a Word Mantra to Success Reflections
- 3. CHANGING ENVIRONMENT Demand is shifting to emerging markets. Growing middle class – biggest opportunity for growth Shift in age profiles, expectations of equality of opportunity, work life balance and choice of employer Digitization, hyper connectivity and deregulation are disrupting business value chains – nature of consumption and competition are changing. Innovation to stay ahead is a no brainer Customers demographics and attitude are changing. They are empowered through technology, data and greater choice These shifts are simultaneous – “LEADERSHIP IS CRITICAL” ENVIRONMENT IS CHANGING
- 4. BECOMING STRATEGIC ASSET Support Run Change Transform Doubtful Trusted Expert Strategic Asset Core3rd Party Vendors We influence core business metrics (NPS, Cash flow, OPEX, Revenue Leakage) Awareness Interest Adoption
- 5. LEADERSHIP IN A WORD If we have “Capable Leaders” why is the focus on “Support & Run”? Persistent Passionate Humble Cultivator Curious Gritty Aspirational Kind Team Player Creative Patient Organised Proactive Proactive Ethical AspirationalTrustworthy Compassionate
- 6. MANTRA TO SUCCESS Take Charge & Be In Charge Lead The Business Lead Yourself Lead Others ❖ Manage complexity & ambiguity to our advantage ❖ Sniff problems & spring up solutions ❖ Build business context ❖ Sell external ecosystem proudly ❖ Destination for problem solving ❖ Be relevant ❖ Demonstrate learning agility ❖ Speak-up ❖ Build network with detractors ❖ Change with agility ❖ Build a team that is better than you! ❖ Cultivate “Irrational Aspiration” in the team ❖ Demonstrate GRIT ❖ Think customer
- 7. REFLECTIONS Don’t change the course, live with it… Are we PLAYING SAFE?? Equitable relationship in EVERY INTERACTION Are we content being DOERS?? Go-To team for any problem RESOLUTION / ACTIONS Are we WAITING to be called in?? Even though VIRTUAL Are we VISIBLE?? Cultivate TALENT for BOLD Goals Are we creating MINIONS??