The Transformational CFO
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The document discusses why companies undergo transformations and the role of the CFO in transformations. It notes that 1/10 of public companies fail each year and 32% of current companies will not exist in 5 years due to factors like poor management, strategic mistakes, and market changes. Companies transform due to legislation, digitization, competition, and activist investors. The CFO plays an important role by establishing a financial baseline, selecting initiatives to create value, reallocating resources, and providing a bias for action balanced with stopping reckless moves. Only 24% of companies improve margins and revenue through transformations.
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https://sharedservicesforum.in/digital-leadership-e-summit--2020/
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The Challenger – “Lead” or “be-led”: New Rules of the Game
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Post Event Report HR Leadership Summit-2018
The document summarizes the 2nd National HR Leadership Summit held in New Delhi on April 27, 2018. The summit was organized by Shared Services Forum India and BRICS Chamber of Commerce & Industry to discuss how HR can provide competitive advantage through integration, innovation, and intelligent automation. Key topics included the role of HR in digital transformation, building a cognitive digital workforce, and redesigning HR processes for effectiveness. There were panel discussions and case presentations from senior HR leaders of large companies on using analytics to enhance business performance and developing capabilities beyond learning and development. The event concluded with examining the changing face of HR and driving the digital agenda within HR organizations.
BREAKING BOUNDARIES: THE POWER OF ENTERPRISE SERVICES - A REPORT
The Shared Services Forum organized a leadership event in Pune to discuss trends in enterprise services. Key highlights included:
1. SSF released a new model for enabling the successful shift from business process management to enterprise services management.
2. SSF also released a report on the power of enterprise services that identified the top 5 trends, including organizations building digital capabilities and using mergers and acquisitions to embrace new technologies.
3. Speakers from SSF and Automation Anywhere presented on these trends and the evolution of intelligent digital workers in shared services. The event provided industry practitioners an opportunity to discuss challenges and strategies around business services transformation.
DIGITAL LEADERSHIP FOR WINNING EDGE - A REPORT
This document summarizes a leadership event organized by Shared Services Forum (SSF) in New Delhi on April 5, 2019. The event featured an introductory address by Rakesh Sinha on digital leadership. Vineet Nayar, former CEO of HCL Technologies, was presented with a Pioneering Business Leader award. In his keynote, Nayar discussed principles of inspired leadership and driving innovation through transformation. A panel discussion followed on effective robotic process automation deployment, addressing challenges around skills, cultural barriers, and stakeholder buy-in. The event provided a forum for industry leaders to exchange ideas on current trends and best practices in business services transformation.
BUILDING ORGANIZATIONS OF TOMORROW - A REPORT
The 3rd National HR Leadership Summit 2019 was held in New Delhi on May 10, 2019 with over 120 senior HR practitioners and executives from over 60 organizations attending. The summit aimed to focus HR and business leaders on key challenges in building organizations of tomorrow. Chief Guest Ved Prakash inaugurated the event where speakers like Dr. Aquil Busrai and Prabir Jha discussed the new traits of agile HR leaders and building future organizations. Eminent industry speakers then shared insights on driving cultural transformation, emerging HR technologies, talent acquisition, and other topics to help organizations of the future.
CROSSING THE RUBICON – A REPORT
This document summarizes an event organized by Shared Services Forum (SSF) in New Delhi on August 5, 2019 to honor Harry Robertson for leading the first global shared services center for American Express in India. The event featured presentations and discussions with industry leaders about trends in shared services and business process management. Harry Robertson was presented an award for his pioneering work in global shared services and shared stories from his experience in setting up the center in India. Rakesh Sinha and Sanjay Gupta also presented findings from SSF's research on current trends in business services, such as the expanding scope of services and growing importance of technology ecosystems. The event provided insights into leadership challenges and trends shaping the shared services industry.
The Evolving Direction to Success Insights from Survey 2012
This document discusses the results of a survey on shared services adoption by Indian organizations. Some key findings include:
1) The number of shared services centers (SSCs) set up by Indian organizations has almost tripled between 2006-2010 compared to the prior five years, indicating SSCs are gaining momentum.
2) Over 69% of respondents reported cost savings of at least 10% through SSCs, with 38% seeing savings over 20%, dispelling the notion that SSCs only provide cost benefits through wage arbitrage.
3) Finance and accounting processes are most commonly handled by SSCs (96% of respondents), followed by human resources (51%). SSCs are also expanding to manage higher-level processes
Become ‘Future Relevant’ by ReShaping Transformation Strategy in today’s Digi...
Shared Services Forum, India felicitated Mr Priyan Fernando, Former Executive Vice President, Global Business Services of American Express as the PIONEERING BUSINESS LEADER FOR GLOBAL SHARED SERVICES and Ms Shyama A Bijapurkar, Former Global Shared Services Head at BA Continuum, HSBC and American Express as BPM ACHIEVER IN GLOBAL INDIA, for her Stellar Contribution in the Business Services Space.
Global India – The Power of BPM
The economic reforms and liberalization measures kick started the sea change in the way India as a country shaped itself to become the world’s largest democracy and one of the rising economic giants in the world stage over the last 20+ years.
Offerings of world class services in the field of IT and IT Enabled Services have also marked the success story of the country in this same period. The resultant economic growths truly made India emerge as the ‘Global India’ and this term is here to stay!
Triggers of BPM
BPM is the art and science of managing business processes effectively
Managing and improving processes has been around since the early days of intelligent thinking. The process of continuous improvement may have begun some 500 centuries ago, when the Cro-Magnon man lived in caves, using and improving his primitive tools to make his life easy. The same concept would have been adopted by the early traders when the concepts of money and customers may have been first introduced as early as 3000 BC. The industrial revolution of the 18th century and early 19th century was clearly the pinnacle of use of industrial technology to achieve great strides in process improvements.
4th Shared Services & BPM Conclave: Process Agility & Cost Optimization In Se...
4th Shared Services & BPM Conclave: Process Agility & Cost Optimization In Service And Support Functions - The Imperatives For Global India
ICE Overview : SAP - ERP Journey
The document provides an overview of ONGC's SAP-ERP journey since 1996 when it implemented the financial system. It implemented the HR system in 1999 and the ICE system in 2002-2004. The ICE system was later upgraded to SAP-ERP 6.0 in 2009. ICE integrates various systems and has over 23 modules implemented across ONGC's 500+ locations. The presentation describes the objectives, integration projects, modules, implementation process and various functional areas covered under the ICE system.
Technology Trends: Value Office
This document discusses technology trends related to information growth and management. It notes that information now drives strategic transformation rather than just operational optimization. Regulations and standards around information security and privacy are increasing. New types of users want more choice and self-service options in computing. Data centers are unifying but data is becoming more distributed. Example use cases of big data applications are listed across various industries like financial services, insurance, and healthcare. The value of new approaches is said to include increased productivity, intelligence, and agility.
Skills for Implementing Effective BPM
This document outlines key factors for successful change management including executive commitment, leadership and staff buy-in, focusing on people, process, and technology. It identifies competencies like demonstrating excellence, driving performance, coaching leaders, and enabling change. Resources should include hiring the right talent, training, career planning, and preparing for redeployment. The culture needs documentation, process improvement, sharing information, rewarding issue identification, and focusing on performance. Training and development involves functional, process, system, business, control, leadership, service, and customer skills using a 10:20:30:40 approach.
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- 1. The Transformational Shared Services Forum | ABG - Shiv
- 2. Structure • Companies RIP • What pushes a company to transform? • How do companies approach transformation? • What is the role of the CFO? • Summary
- 3. 1/10th of all public companies fail each year
- 4. The five year company exit rate in 2018 is 32%, i.e. 32% of companies that exist today will not exist in 2023
- 5. The graveyard of companies - Global
- 6. The graveyard of companies - Indian
- 7. Why does a company flounder? 1. Poor management 2. Misguided leadership 3. Strategic Fumbles 4. Market changes
- 8. When do you transform?
- 9. Companies that are transforming right now
- 10. Transforming due to legislation
- 11. Transforming due to legislation
- 12. Transforming due to legislation
- 15. Transforming due to activist investors
- 16. Sport and Sportsmen transform fast !
- 20. 1. Every transformation must have a baseline, the CFO is the best person to judge that baseline.
- 21. 2. Every transformation has many initiatives, the CFO must pick the best initiatives that create value.
- 22. 3. Every transformation needs reallocation of resources. The CFO must play a balanced role here.
- 23. 4. Every transformation needs a bias for action. The CEO must be the traffic light to stop reckless action.
- 24. In Summary
- 25. The top two measures of a successful transformation are margin improvement and revenue improvement. Only 24% of companies create value in a transformation.