The Syngenta Digital Journey By Sanjeev Rastogi Managing Director Syngenta Services Pvt Ltd

1. By – Sanjeev Rastogi Classification: PUBLIC

2. 2
Who we are
Classification: PUBLIC

3. 3
Who we are
A leading agriculture company helping
to improve global food security by
enabling millions of farmers to make
better use of available resources.
● World-class science and innovative
crop solutions.
● 28,000 people in over 90 countries
working to transform how crops are
grown.
● Committed to rescuing land from
degradation, enhancing biodiversity
and revitalizing rural communities.
Classification: PUBLIC
90
countries
107
production and
supply sites
119
research and
development sites
27,810
employees

4. 4
Syngenta has two core businesses
Crop Protection
Selective herbicides
Non-selective herbicides
Fungicides
Insecticides
Seedcare
Seeds
Corn & Soybean
Diverse Field Crops
Vegetables and Flowers
Classification: PUBLIC

5. 5
Did you know?
One out of every
six tomatoes is
a Syngenta
tomato!
Classification: PUBLIC

6. 6 Classification: INTERNAL USE ONLY
Did you know?
Over the last 5 years,
Sugar Queen has
become the most
popular watermelon that
sells for it’s quality and
sweetness in India.

7. 7
Did you know?
Holding the market for
the last 30 years,
Green Capsicum –
Indra, our highest
selling hybrid (in India)
is still growing!
Classification: PUBLIC

8. 8
Shared Services
Classification: PUBLIC

9. 9 Classification: PUBLIC
IS Team Journey & Transformation
Key Capabilities
Digital Journey
Business Process Improvements and
Change Delivery
Operational Excellence
HR Services
NPS
Topics

10. 10 Classification: PUBLIC
Change is the only constant!
Old structure
● We had seven functions that operated on a standardized Global Service
Model. At the same time, our regional teams keep us close to, and
connected with, the business.
Finance
Services
HR
Services
Information
Systems
R&D IS Delivery
Excellence
Sustainable
Excellence
CREFM

11. 11 Classification: PUBLIC
Change is the only constant!
New simplified structure
● We now have clear customer-focused Crop Protection and Seeds strategies
that require strong cross-functional business teams who are accountable for
delivering the strategy and five-year plans.
Finance
Services
HR
Services
R&D IS Delivery
Excellence
Sustainable
Excellence
CREFM
Information
Technology

12. 12
The Syngenta Digital journey…
Failure is
an option
For all
Syngenta
Run
Experiments
Produce
Prototypes
Prototype
Managed by SBS
“When the winds of
change blow, some people
build walls and others
build windmills.”
-Chinese Proverb
“It always seems
impossible until it
is done.”
-Nelson Mandela
Classification: PUBLIC

13. 13
Deliverable: Mobility solution, Prototype, MVP, Scale Up
Digital Team - defined
SBS has established a digital eco-system to define and diffuse digital technology
and new ways of working
The eco system comprises of:
Place
s
Tools
Pune, IN (GDC)
Jealott's Hill, UK
Champaign, IL, US
Contact: Amit Saha, Abhijeet RoyChoudhury
Classification: PUBLIC

14. 14
IS Transformation : Framework for the Digital World
Right SourcingInternal Capabilities
• Global Org steady state support
• In-house capability with Follow-the-
sun model
• End-to-end change delivery &
release management
• Live in 8 countries, roll out planned
in 15 more countries
• Mobile Friendly, Brand Conscious
& Responsive Design
• Evolving as a platform: much
beyond an internet app!
• Operational since March 2016 and
now across 82 sites
• Search Engine Optimization to aid
in targeted marketing
• Global Org steady state support
• In-house capability with Follow-
the-sun model
• End-to-end change delivery &
release management
• Live in 8 countries, roll out planned
in 15 more countries
• Global Org steady state support
• In-house capability with Follow-
the-sun model
• End-to-end change delivery &
release management
• Live in 8 countries, roll out
planned in 15 more countries

15. 15
Global Process Documentation
• 9 Capabilities
• 25 Processes
• 103 Activities
• 42 Active GSM
• 05 WIP GSM
• 25 Capsules
Business Process Management
Desktop
Procedure
GSM or
Process
DACI
Process
Activities
Business
Process
Master List
Enterprise
Architecture
Capabilities
Process Framework
Global
Standard
Processes
Easy to
Understand
Easy to
Access
Capability
Process
Activity
Execution
Task
Process
Group
Process
Sub Activity
Strategic
Outcome
Operational
Outcome
Value
Identification
Value
Realization
Value
Creation
Classification: PUBLIC

16. 16
Business Process Value Proposition
Through our Unique Knowledge
and Capabilities in:
Solutions
Delivery
Syngenta
Business
Operations
Business Process
Design and Data
Integration
Portfolio, Program
and Project
Management
Orchestration
Solutions
Delivery
Support
Business
Operations
Improving
Business
Operations
Data
Architecture and
Information
Enterprise
Architecture
• Portfolio & Project Management
• Sustainable Operations
• Data and Reporting Support
• Business Process
Documentation & Training
• Small Process Change
and Improvements
• Support Strategy Validation
• Operationalize & Assess
Strategic Decisions
• MDM, Reporting and Analytics
• Data Architecture & Processes
We deliver
solutions that
Enable Syngenta‟s
Strategy via our
Key Product
Offerings
Classification: PUBLIC

17. 17 Classification: PUBLIC
GSM OR PROCESS DACI
Classification: PUBLIC
28 OpEx Improvement Initiatives in 2017
Key Business Outcomes
o New Plant Creation lead time reduced from 19 to
12 weeks
o Cost center reporting lead time reduced by 20%
(ongoing)
o HR Service tickets reduced by 33% (ongoing)
o HR Self Service portal simplified & improved
o 2 FTE hours of work eliminated by reducing OM
rejections & resubmissions
o Lead time for vendor payment process reduced by
4 days, from 14 days to 10 days
o Increased compliant% for international airline travel
bookings from 39% to 75% (ongoing)
o Reduced DSS Services tickets by 5% in APAC
(ongoing)
o Significant reduction in both no. of tickets & ticket lead
time for small change process (ongoing)
Key OpEx Capability Improvements
o Implementing Learning Management System to
manage end-to-end OpEx Training & Certification
o Implemented Visual Performance Management &
Tiered Meetings for OpEx Team
OpEx - Strategy to transform Business
BUSINESS PROCESS
MASTER LIST
PROCESS
ACTIVITIES
Management
Discipline
Implementation
A3
Implementations
OpEx
Projects
6 10 16
NO. OF OPEX INITIATIVES
Bootcamp Basics Intro Mngt. Disc.
1 4 7 8
# OPEX TRAINING SESSIONS
20 OpEx Training Sessions. Over 200 trained

18. 18 Classification: PUBLIC
Transformation from Traditional to Digital HR
• Two different modules of SAP HR with limited
integration
• Data discrepancy challenges and lot of
Administrative task
• Legacy systems with complex process flows
• HR Largely an administrative support
• No Self help / Mobile App
• Deployment of Workday
• Standardization and Simplification of the HR
Processes
• Integrated end to end process
• Empowerment to Line Managers through Self
Help
• Focus on Client experience and HR Analytics

19. 19 Classification: PUBLIC
HR Service Delivery Support Model
Focus on quality delivery
to clients. Diagnosing
and resolving client
requests using strong
customer service and
problem solving skills
Process and Subject
Matter Experts with
focus on resolving more
specialist cases
The purpose of Tier 0 is to
have as many queries and
transaction completed by
direct access to Workday
and other HR portals
Increasing level of expertise needed to resolve queries
Digital
Tier 3 complete any unresolved out-
of-policy or functional specific
requests
Direct Access Delivery Teams /
Generalist
Delivery Teams /
Generalist / Specialist
Functional ExpertsClients
Senior Executives
Externals
HR
Line Managers
Employees
Tier 0 Tier 2 Tier 3Tier 1
66%*
Resolved
Client Contact*
28%*
Resolved
~5%*
Resolved
<1%*
Remains to Resolve

20. 20
SBS NPS initiated in 2016 to evaluate Syngenta Business Leaders view of SBS value to the business.
As part of SBS overall approach to measuring performance, service quality and value to the business, we
have introduced Net Promoter Score (NPS) to gather insights from our key clients, „internal customers‟ of
SBS.
Focus on two areas
o Value that SBS brings to support core business activities as well as enabling and accelerating
transformation, business change and growth
o Experience – efficiency and effectiveness of services provided through service access channels and
direct access applications, thus enabling employees to focus on their core activities
Sponsor NPS Score – Question asked on project completion:
Based on your experience with this project, how likely are you to recommend SBS
participation in delivery of future projects to your colleagues?
NPS – Net Promoter Score
1 2 3 4 5 6 7 8 9 100
PromotersPassivesDetractors
NPS
XX%
Classification: PUBLIC

21. 21 Classification: PUBLIC