This document discusses strategies for digital transformation and business process management to counter changing business environments. It outlines how BPM can drive transformation through pillars like customer engagement, process innovation, outcome impact, and asset leverage. Key enablers of digital transformation discussed include establishing a standard process platform, eliminating paper, improving employee interfaces, and process management. The goals of these strategies are to evolve stakeholders from consumers to co-creators, improve process efficiency by 25-30%, achieve a positive EBITDA impact, ensure 100% information accuracy, and reduce spending by 7-15%.

1. EBEX
Empowering Business

2. “Renewal of Business
Process Strategies to
Counter the
Changing World”
Empowering Business

3. BREAKING
THE
MYTHS

4. Digitization
# 1

5. ▸ Not Just for Sales
# 2
20%
36%
Digitally Transformed
Enterprise
Bottom Line Impact
due to Digital Sales
Bottom line impact
due to Cost Reduction
Source : Mckinsey Study on Impact of Digital Transformation across Retail, TV Broadcasting, Banking, Manufacturing, Hospitality sectors@2015

6. BPM
AS AN ENGINE
FOR TRANSFORMATION

7. Customer
Engagement/
Touch points
Process
Innovation
Outcome
Impact
Asset
Leverage
Corporate
Controls and
Governance
Service
Delivery
Optimization
a) Stakeholder Interface Channels
 Self Services / Omni channel
b) Service Feedback
c) Co-Creation of Process
2.
a) Simplify & Standardize
b) Rapid Configuration/ reconfiguration
3.
a) No touch
b) Aligned Metrics
c) Agile Delivery and Rapid response models
d) Virtualization and Self support for Fulfilment
4.
a) Linkage to Key Business outcomes
b) Working capital efficiency
c) Employee Productivity
5.
a) Build upon existing investments and
Assets: Software, People, Process
b) Integrate & Automate
6.
a) Heat map
b) Efficacy
c) No Lag between Event / Response/
Recovery
1.
▸The Pillars of Change

8. DRIVING
TO BUSINESS
STRATEGIC VALUE

9. ▸Foundation for Digitisation
STANDARD
PROCESS
PLATFORM
ELIMINATE
PAPER
EMPLOYEE
INTERFACE
PROCESS
MANAGEMENT
a) ERP Rollout to all
companies
b) One View of Process/
Improved Controls
a) Digitization of F&A/
HR Records
b) Traceability and Lower
Costs of Storage
a) Attendance and Leave
Automation
b) Ease of use and
Controls
a) Workflow
b) Centralized Process/
Scale Economies/
Traceability
Yesterday

10. •Redefine KPI and
Integrate
•Invest in Analytics
Platform
•Talk Business Language
•Standard Factory +
Start-up hub model
•Build Solution Competency
•Leverage Social Network
•Consolidate Transaction
scope
•End to end Design and SOP
•Modular / Differentiated
•Automate Listening Posts
•Co create process Design
•Align to Business Outcomes
Integrate
Stakeholder
Agile
Process
Framework
Performance,
Analytics
&Insight
Organizational
Competency
Today
▸Drive Digital Transformation

11. TOOLS FOR
DIGITAL TRANSFORMATION

13. DELIVERY
CONSUMERS
TO

14. ▸Management/Leadership : Instant Dashboards, better Compliance and Bank/Interco reconciliation
▸Entities : Access to Online Helpdesk and portals for status updates and delivery of services
▸Vendors : Online status from Vendor Portal
▸Employees: Communication through Social Media, E-News-Letters
▸New Hires/ External world: Visibility of our organization, Brand value
MOBILE
SERVICES
ONLINE
DASHBOARD
SOCIAL MEDIA
SERVICES
PORTAL

15. GOAL
ACHIEVEMENTS

16. Stakeholders
From Consumers to
Co-Creators!
Process Efficiency
~ 25-30% on current
Baseline
P&L Impact
EBITDA +ve
Information Accuracy
100% Reconciliation
Spend Savings
7-15% on current
procurement base

17. THANKS!
Questions Welcome.