1. Mobile No. – 00971 50 8765815
E-mail: andie_shanme@yahoo.com
SHANA ANDREA G. MANZA
CAREER OBJECTIVE
To have a position with an opportunity to utilize office skills, demonstrate resourcefulness and
assume responsibilities.
WORK EXPERIENCE
Jul 2007- Mashreq Bank Dubai, UAE
Till date Relationship Support Officer (Apr 2013 till date)
Relationship Executive (Apr 2011 – Apr 2013 )
Secretary (Oct 2008 – Mar 2011)
Support Staff (July 2007 – Sept 2008)
Responsibilities:
 Assisting Relationship Manager in their assigned works and serving as back-officer when
they are on client meeting or on leave
 Providing support & services to all the walk-in customers with regards to their enquiries and
submission of requests – TT, LC, TR, etc.
 Immediately liaising all operation referrals (remittance, cheques, FTC transactions, etc.)
between customer & various operations departments
 Facilitating new account opening, obtaining valid documentation, preparing KYCs & dealing
with compliance, if required
 Independently handling follows ups with customer to clean up Monthly Exception Report
(MER) of the entire unit by ensuring that proper document lodgment forms are provided and
acknowledged receipt accordingly
 Requesting bank advises, i.e. swift message, debit/credit advise, FD Confirmation, balance
confirmation, account statement, etc.
 Initiating and processing all account maintenance and transaction thru EDMS such as Trade
License expiry, KYC update, outward fund transfer, internal fund transfer, etc.
 Preparing deferrals and extensions of Credit Proposal
 Assisting Unit Manager and team in submission of various reports as such as account
utilization, pipeline, etc.
 Maintaining comprehensive database of contact details of team’s portfolio and update on
continuous basis for any changes.
 Ensuring that all the Marketing files are organized and all the important documents are kept
accordingly to its proper section
 Handling incoming and outgoing telephone calls, emails, etc.
 Arranging customer and internal meetings
 Supporting the unit on all audit related matters on an ongoing basis to ensure all time order
in the division
Aug 2004 – Bin Eid Admin Services
Jul 2007 *One of the Top Recruitment Agencies in Middle East Sharjah, UAE
Secretary / Receptionist / HR Assistant
Responsibilities:
Secretary
 Managing the itinerary of the GM
 Making correspondence
 Handling emails of the GM – assuring that all messages has been action upon
 Handling calls of the GM
 Assisting clients
 Assisting the GM in short listing CVs

2. Receptionist
 Handling telephone calls
 Assisting applicant’s needs
 Encoding CVs
 Filing
 Monitoring the daily number of walk-in candidates
HR Assistant
 Screening and conducting the initial interview of the applicants
 Handling all incoming and outgoing emails which includes correspondence from the clients
and applicants
 Screening, short listing and sending CVs which is suitable to the given job description of the
client/s
 Making follow-up to the client/s regarding the status of our candidates
 Maintaining records of status of each candidates – short listed, tele-interviewed or personal
interviewed, regretted, visa on process, joined, etc.
Oct 2003 – Mary Johnston Hospital, Inc. Manila, Philippines
May 2004 Finance Secretary
Responsibilities:
 Managing the itinerary of the Finance Director
 Taking and transcribing dictation during Board Meetings
 Handling telephone calls
 Making correspondence
 Handling mails
 Coordinating with the Finance Department
 Supervising the Finance Dept. during the absence of Finance Director
 Making follow-ups on the deadline of the staff in Finance Department
 Ensuring that documents to be signed by Finance Director are correct by rechecking all the
documents given.
 Auditing
 Assisting patients specially regarding their accounts
 Preparing and releasing cheques
 Other clerical works
OFFICE SKILLS
 Proficient in computer software:
o MS Office ( Word, Excel, Powerpoint, Outlook), Photoshop
o Bank Systems (Flexcube, Omni Flow/Scan, PREM, CRM, Citrix, etc)
 Above average typing speed
EDUCATIONAL BACKGROUND
TERTIARY Polytechnic University of the Phils. Manila, Philippines
(1999-2003) Bachelor in Office Administration
SECONDARY La Consolacion College Caloocan City, Philippines
(1995-1999)
PRIMARY St. Gabriel Academy Caloocan City, Philippines
(1989-1995)
PERSONAL DATA
SEX Female
CIVIL STATUS Married
BIRTHDATE February 26, 1982
NATIONALITY Filipino
HEIGHT 5’1
LANGUAGE SPOKEN English & Tagalog