This document is a resume for Samar Ibrahim Awad. It outlines her work experience including positions as a Call Center Agent and Complaint Handling Agent for Mobinil from 2007 to 2010. She also worked as a Psychiatry Assistant from 2010 to 2011. Additional experience includes roles as an Administration Assistant, F&B Officer at the Four Seasons Hotel, and F&B Administrative Assistant at the Fairmont Nile City. Her education includes a Bachelor of Arts in Philosophy from Cairo University. Key personal attributes include communication skills, attention to detail, planning and organizing abilities, and a customer service orientation.

1. University: Cairo University Faculty Of Arts
Department: Philosophy
Bachelor Of Arts
Job
Description
Windows Microsoft Office (Word, Excel & Power
Point)
Well Speed Typing
Internet
 Call Center Agent (Mobinil)
 Obtains client information by answering
telephone calls verifying information.
 Determines eligibility by comparing client
information to requirements.
 Informs clients by explaining procedures;
answering questions; providing information.
 Maintains communication equipment by
reporting problems.
 Complaint Handling Agent (Mobinil)
Samar Ibrahim Awad
E-mail: samar-iawad@hotmail.com
Mobil: 012-777-598-64
Gender: Female
Marital status: Married
Date of Birth: 25 /09/1985
Education
Computer Skills

2.  responsible for monitoring
 understanding and trying to reduce the amount of
customer complaints
 Our role is to resolve customer issues to ensure
that customers are happy with the service they
have received.
 Administration Assistant (Mobinil)
From2007 till 2010
 Psychiatry assistant from 2010 till 2011
 prepare and manage correspondence, reports and
documents
 organize and coordinate meetings, conferences,
travel arrangements
 take, type and distribute minutes of meetings
 implement and maintain office systems
 maintain schedules and calendars
 arrange and confirm appointments
 organize internal and external events
 handle incoming mail and other material
 set up and maintain filing systems
 set up work procedures
 collate information
 maintain databases
 communicate verbally and in writing to answer
inquiries and provide information
 liaison with internal and external contacts
 coordinate the flow of information both internally
and externally
 operate office equipment
 manage office space

 F&B Officer (Four Seasons Hotel)
 Be a host and communicate with guests
 Organize the restaurant team: their tasks,
schedules and information meetings
 Assist the Restaurant Manager in staff
management: recruitment, training, evaluation
and promotion
 Monitor customer service levels

3.  Ensure the quality of service and service
provision
 Take full responsibility for the Restaurant during
allocated shifts
 Maximize restaurant occupancy
 Organize of the restaurant team
 Increase restaurant sales
 F&B Administrative Assistant (Fairmont
Nile City.
 Perform clerical duties such as typing menus and
reports, filing, and answering phones. Maintain
and upkeep various filing systems, including
vendor information where necessary.
 Filter information throughout the department and
hotel, and answer questions and concerns; follow
through either to resolution or refer to the
appropriate manager.
 Assist managers in scheduling appointments,
meetings and travel arrangements for business
trips as required.
 Maintain and upkeep of all office equipment.
Personal Attributes
 verbal and written communication skills
 attention to detail
 confidentiality
 planning and organizing
 time management
 interpersonal skills
 customer-service orientation
 initiative
 reliability
 stress tolerance
Language Skills
Arabic: Mother tongue
English: written, spoken
French: written, spoken