Shawn McGoogin has over 15 years of experience in finance, business analysis, and training. He has held roles at Merrill Lynch, Blue Cross Blue Shield of Florida, Convergys Corporation, and Vistakon Companies. Currently, he works as a Corporate Action Specialist at Merrill Lynch, where he monitors securities and ensures corporate events are applied correctly to client portfolios.

1. Shawn McGoogin
3964 Fernglen Drive
Jacksonville, FL 32277
Cellular: 904-307-8632
Home: 904-743-1218
Shawnmac73@att.net
SUMMARY OF QUALIFICATIONS
Finance/Business professional with over 15 years of formal business experience that includes financial
portfolio support, business process analysis and business process audit/ improvements. Proven track
record of effectively utilizing knowledge and experience to contribute to corporate financial goals and
objectives. Creative thinker whose additional talents include planning, developing, and implementing
training courses focused on developing high performing teams and organizational development through
individual and team growth. Excellent organizational and presentation skills.
EMPLOYMENT HISTORY
Merrill Lynch –Bank of America
Corporate Action Specialist May 2011 – November 2015
Corporate Action Analyst - acts as the centralized repository for upcoming, current, and
historical data pertaining to securities and client accounts. Supported Asia Pacific Region
(APR), Europe, Middle East and Africa (EMEA)
 Responsible for monitoring security positions held in client portfolios and to ensure
applicable corporate reorganization events are applied to these assets in a timely manner
 Read the reorganization notices correctly interpret the type of event(s) described,
independently calculate the share impact on the client portfolio
 Complete and submit all related paperwork associated with mandatory events, proxies,
and class actions to appropriate counterparties within necessary timeframes
 Research client inquiries, effectively communicate issues/resolutions with portfolio
managers, client service officers and accounting staff
Merrill Lynch – now Bank of America
ATS Branch Processor November 2005 – May 2011
ATM Branch processor responsible for managing the financial accounts of high net worth
clients
 Research and resolve problems that can result in monetary or integrity loss to the firm
and other financial institutions
 Ensure transfer requests are initiated accurately for foreign and domestic accounts and in
accordance with National Securities Clearing Corporation and other regulatory agencies,
rules and regulations
 Responsible for monitoring of the Mutual Fund Exception email box, which includes
approving or rejecting the Mutual Fund Exception transfer requests as appropriate
 Responsible for updating and maintaining Standard Operating Procedures (SOPs) for the
training of new employees
Blue Cross & Blue Shield of Florida
Provider Liaison Service Associate April 2004 – November 2005
Provider Liaison Service Associate that focused on providing support to internal employees on
different aspects such as benefit information, staffing and employment, performance management,
and training development and facilitation
 Responsible for the coordination, organization and distribution of daily reports and tasks to the
service associates
 Monitor call volume and call cue with the Centrevue systems
 Ensures that all work tasks are performed and maintained at the highest level of confidentiality
 Reprocess claims that were submitted or processed incorrectly

2. Convergys Corporation
Quality Evaluator / Auditor September 2002 - April 2004
Quality Auditor tasked with facilitating internal quality audits, system reviews and overall
applications of quality systems, which include payroll, benefits and other employee accounts utilizing
PeopleSoft
 Design, monitor and evaluate adherence to the efficiency of methods and procedures related to
the process of customer/employee leave of absences and time away from work guidelines
 Managed business operations with multifunctional responsibilities. Focus on key drivers, metrics
and operational processes, including training that enhances client profitability goals
 Provided feedback and operational support to the clients of improvement initiatives
 Facilitated cross training sessions and supported training session for new hire employees
Vistakon Companies
Production and Maintenance Evaluator March 2001 – September 2002
 Performed scheduled machine maintenance and evaluations
 Documented and corrected all functioning issues with machinery on a daily basis
 Packages contact lenses
United States Army ( Honorable Discharge)
Corporal – Communication August 1996 – August 2000
 Responsible for managing communication equipment at various locations on base
 Performed scheduled and unscheduled inspections
 Instructed junior personnel on proper operating procedures associated with the equipment related
to communication trade
 Assisted Non-Commissioned Officers daily
EDUCATION:
United States Army 1996
Signal & Communications School, Fort Gordon, GA
Demonstrated proficiency in MS Office (MS Word, MS PowerPoint, MS Excel), PeopleSoft (HR and
Benefit Administration, Payroll Inquiries), APEX, Trade Stock Record (TDSR), TRAQS, Swift