This document summarizes a presentation about the company ServiceMaster. It discusses ServiceMaster's business overview including its history, awards, philosophy and business domains. It then covers ServiceMaster's training and development programs for employees including job training, education, research and development, and career development. Next, it examines ServiceMaster's values and goals and how its culture and emphasis on training and development have contributed to its success. Finally, it provides examples of best practices in training and development from other companies like Yuhan Kimberly and Procter & Gamble.

1. Insert the title of your presentation here Enter your subtitle or main author‘s name here ServiceMaster 2009 KAIST Business School IM512 Strategic HRM / Leadership & Organization Management Professor. Rhee, Seung-yoon Team 5 Jeon, Bu-Hwan Kim, Young-Ran Moon, Sung-Jin Kim, Sung-Kyun Lee, Tae-Gyu Lee, Seung-Jo Huh, June

2. IV Best Practices I Company’s Overview III Answers IITraining & Development V Conclusion VI Q & A Contents

3. CEO, J. Patrick Spainhour I. Company’s Overview - Profile

4. Timeline Awards I. Company’s Overview – History & Awards 1984 & 1989 “#1 among the "Service 500” by Fortune Magazine 1998 "#1 Best-Run Franchise Company in the Country" by Success Magazine "Sixth Most Respected Company in the World“ by Financial Times 2000 "Most Admired Outsourcing Company“ by Fortune Magazine

5. Four Objectives I. Company’s Overview – Philosophy

6. Maintenance Housekeeping Yard Care Pests I. Company’s Overview – Business Domain

7. IV Best Practices I Company’s Overview III Answers IITraining & Development V Conclusion VI Q & A Contents

9. II. Training and Development (cont) Career Development Education Programs

10. II. Company’s success factor Job Training Education R&D Job Progression

11. IV Best Practices I Company’s Overview III Answers IITraining & Development V Conclusion VI Q & A Contents

13. To help people develop

14. To pursue excellence

16. Personal development programs

17. Extensive training techniques

18. A job-progression scheme

19. Developing 20% of its new management trainees from the ranks of its customers’ employees

21. Performance bonuses

23. Minimize Cost

24. Job Loyalty

25. Company Loyalty

26. Product Development

30. Manual & standardization

32. “Lifelong Learning” through the development of knowledge workers IV. Best practice – Yuhan Kimberly 6th Best Workplace in Asia, 2003

33. Building a “learning” organization! “success is derived from its people!” IV. Best practice – P&G Most Admired Company in Soaps & Cosmetics

34. IV Best Practices I Company’s Overview III Answers IITraining & Development V Conclusion VI Q & A Contents

35. V. Conclusion Security Promotion within organization Effective HRM Practices evaluation Incentive Training & Development Ownership

36. Question