CITGO was looking to partner with a training company to deliver a new professional development curriculum program to hundreds of employees across multiple locations. They selected The Training Associates (TTA) to provide qualified trainers in each of CITGO's four locations. TTA successfully delivered training over 18 months, allowing CITGO to reduce travel costs and rollout training simultaneously across locations. CITGO was pleased with the results and plans to continue working with TTA on additional training programs.

1. 1.508.890.8500 Info@TTACorp.com www.TheTrainingAssociates.com
The Training Associates and TTA are trademarks of The Training Associates Corporation
“By teaming with TTA,
our company has been
able to increase its
training offerings,
resulting in the
successful rollout and
implementation of our
professional
development
curriculum program.”
— Marcia Childers
Organizational
Development Specialist
CITGO
Business Problem
CITGO was responsible for rolling out a new professional development
curriculum program to employees, across four US locations. As part of the
corporate training initiative to achieve performance excellence, employees who
opted into the new training program were required to attend five to seven
professional skills training classes, depending on their role in the company.
With a small full-time training staff, the company did not have the resources to
deliver the training to hundreds of employees. CITGO looked to partner with a
company that could identify, deliver, and deploy highly-qualified training
professionals needed across several regions.
Background
CITGO Petroleum Corporation is headquartered in Houston, Texas, and has
3,700 employees. The company refines, markets and transports gasoline,
diesel fuel, jet fuel, lubricants, petrochemicals, and other petroleum-based
industrial products. CITGO owns and operates three highly complex crude oil
refineries located in the United States, making the company one of the largest
refiners in the nation. The company markets motor fuels to independent
marketers who then sell their motor fuels to nearly 6,000 branded retail
outlets.
Selection Process
Based on preliminary due diligence efforts, CITGO identified four prospective
providers for consideration. After lengthy company evaluations and thorough
review of the providers’ capabilities, the company selected The Training
Associates (TTA), based on TTA’s vast network of qualified training
professionals, regional training resources, industry recognized leadership in
training delivery, and cost-effective training delivery solutions. In addition, the
company was pleased with TTA’s course offerings. “TTA’s course mapping
process allowed us to choose the level we wanted most for the training,” said
Marcia Childers, Organizational Development Specialist at CITGO.
CITGO Delivers a Professional
Development Program with TTA
Case Study

2. CITGO Delivers a Professional
Development Program with TTA
Business Results
The company was pleased with the training delivery results. By relying on TTA to provide local and
regional trainers, CITGO was able to successfully roll out training across several locations
simultaneously, while reducing the company’s overall travel costs. “TTA provided experienced,
qualified training professionals at each location,” said Childers. “We were able to significantly
reduce our travel costs by using TTA’s local training talent.” Positive learner feedback, based on
internal evaluations, also measured the success of the training delivery for CITGO. “By teaming
with TTA, our company has been able to increase its training offerings, resulting in the successful
rollout and implementation of our professional development curriculum program,” stated Childers.
1.508.890.8500 Info@TTACorp.com www.TheTrainingAssociates.com
The Training Associates and TTA are trademarks of The Training Associates Corporation
Future Uses
CITGO will be using TTA to deliver training to additional employees as part of the company’s
multi-year training program. “Based on our experience working with TTA, we look forward to
continuing to work with TTA on additional projects,” noted Childers.
TTA Solution
Drawing from TTA’s extensive network of highly-qualified training professionals, TTA promptly
assembled a solution that included qualified trainers, regionally located, in each of the four company
locations. “TTA shared the trainer candidate selection process with us,” said Childers. “We had
multiple qualified trainer candidates to choose from and I appreciated being part of the process.”
TTA deployed trainers to provide on-going, instructor-led training to support a multitude of
professional business skills topics. The trainers delivered morning training sessions for managers,
followed by non-manager training sessions in the afternoon. TTA delivered training professionals
for CITGO’s development program for eighteen months. “TTA‘s team has been very impressive,”
said Childers. “They handled the training delivery logistics and provided an open line of
communication every step of the project.”