Selim Hesham El Zien is seeking a full-time job in Egypt. He has over 10 years of experience in retail management and customer service roles. His experience includes positions as an assistant store manager, IT section manager, and retail sales roles. He has strong computer skills and is fluent in English and Arabic.

1. Selim Hesham El Zien
Address: 62,Ahmed Fakhry Street, Nasr city, Cairo, Egypt Egypt Cairo, Egypt.
Email Address: selim.hesham1988@gmail.com
Phone Number: +202.23508786
Mobile Phone Number: +2.01094247377
 PersonalInformation
Birth of date: 29 May 1988
Gender: Male
Nationality: Syrian
Residence Location: Cairo Egypt
Marital Status: Engaged
 PersonalProfile
- Strong interpersonal skills with an ability to communicate effectively across all levels of management
and staff.
- Ability to interact with outside vendors and consultants.
- Ability to effectively listen and comprehend written and verbal instructions.
 Education:
September
2007 till
present :
Studying at Arab open university, Cairo, Egypt
Major: Business / Section: English class
May 2006: Graduated from (El Bayan School in Nasr City)., Cairo, Egypt
High school or equivalent
 TRAININGS
- INTEL Technology Expert (Completing training curriculum of selling to consumer)
- Microsoft Egypt (Retail Academy)
- HP training session (HP products)

2.  Professional Experience
 13th
of February 2016 until present:
Assistant store manager at 2B Computers &
Mobiles.
Branch: City stars.
Job Role/Department:
Serving customers by training staff, purchasing and displaying products.
Tasks:
- Purchasing inventory by researching emerging products, anticipating buyer interest
negotiating volume price breaks, placing and expediting orders and verifying receipt.
- Promoting sales by demonstrating merchandise and products to customers.
- Contributing to team effort by accomplishing related results as needed.
- Maintain quality service by establishing and enforcing organization standards.
- Maintain a safe and clean store environment
 March 2014 till 20 /January 2016:
IT Section Manager (SIS) Virgin Mega Store –
Egypt ( Stores: Mall of Arabia and then Cairo
festival)
Job Role/Department:
Serve customers by providing merchandise, supervising staff.
Tasks:
- Responsible of the partnership between CompuMe and Virgin store as we are handling the
section as a separate store but under the supervision of Virgin store
- Complete store operational requirements by scheduling and assigning employees following up on
work results.
- Maintain the section staff by recruiting, selecting, orienting, and training employees
- Identify current and future customer requirements by establishing rapport with potential and
actual customers and other persons in a position to understand service requirements
- . Ensure availability of merchandise and services by approving contracts and maintaining
inventories
- Market merchandise by studying advertising, sales promotion, and display plans and analyzing
operating and financial statements for profitability ratios.
- Responsible for maintaining the section and employees in order to ensure residents and visitors
have access to all their needs and requirements in a comfortable environment.
- Maintain operations by initiating, coordinating, and enforcing program, operational, and
personnel policies and procedures

3. - Secure merchandise by implementing security systems and measures
- Formulate pricing policies by reviewing merchandising activities, determining additional needed
sales promotion; authorizing clearance sales and studying trends
- Managing the stock movement and ensure its level.
 May 2009 :
Retail Shift leader at CompuMe – Egypt
(Stores: Heliopolis , Citystars , Mohandeseen )
Job Role/Department:
Accomplish department objectives by supervising staff , organizing and monitoring work process
Tasks:
- Maintain staff by selecting, orienting, and training employees; developing personal growth
opportunities
- Complete operations by developing schedules; assigning and monitoring work; gathering
resources; implementing productivity standards; resolving operations problems; maintaining
reference manuals; implementing new procedures.
- Control expenses by gathering and submitting budget information, scheduling expenditures;
monitoring variances, implementing corrective actions
- Contribute to team effort by accomplishing related results as needed.
 November 2008 :
Senior retail sales at Versace - Egypt
Job Role/Department:
Perform customer service and merchandising duties on the sales floor of Versace stores. Order workers
arrange clothes & the rest of the products attractively on racks and shelves, locate merchandise for
shoppers, ring up customer purchases,and operate cash registers.
Tasks:
- Enhance sales staff accomplishments and competence by planning delivery of solutions
- Answering procedural questions for less experienced team members
- Obtain orders and establish new accounts by planning and organizing daily work schedule to call
on existing or potential sales outlets.
- Submit orders by referring to price lists and product
- Monitor competition by gathering current marketplace information on pricing, products, new
products, delivery schedules, merchandising techniques
- Follow up customer complaints by investigating problems and creating solutions and preparing
reports

4. - Provide historical records by maintaining records on area and customer sales
- Keep management updated by sending results reports such as daily call reports, weekly work
plans, and monthly sales analysis
 May 2007 :
Retail sales advisor at CompuMe - Egypt
Job Role/Department:
Selling items to customers in the store and wholesale establishments.
Tasks:
- Welcoming customers by greeting them and offering them my assistance.
- Help customers to make selections by building customer trust and offer suggestions and opinion
- Advises customers by providing them information on products.
- Provide advice to customers on the site, selection, price, delivery, use and maintenance of
products available from the store,in order to encourage them to buy and return to buy in the
future
- Involved in stocktaking (counting and describing the goods in stock)
- Documents sale by creating or updating my profile according my records during the month.
- Package items for customers to make sure that those items in the original condition and arrange
them before delivery or before the customers receive them while they are at the store
- Operate cash registers and accept payment or prepare finance arrangements (for example,
invoices and contracts or other credit cards)
- Take special orders for items not currently in stock, or not normally stocked, and notify
customers when the items have arrived
- Arrange for the repair of damaged goods or advise on necessary repairs
- Contributes to team effort by accomplishing related results as needed.
 Target Job:
Target Job Location: Egypt
Employment Type: Employee
Employment Status: Full time

5.  Skills:
 Computer Skills:
Skill: Skill Level:
- Microsoft Office: Expert
- Advanced user of any
version of Microsoft
Windows:
Expert
- Advanced Internet
user:
Expert
 Language Skills:
- Very good command of spoken and written English and Arabic.
 KEY SKILLS: Hard worker, Problem Solver, Flexible / Adaptive, Social, Team Player
 References
Name Job Title Phone Number Email address
- Mr.Yahia Adel Area manager +2-
01114303444
Yahia.adel@compume.com.eg