Jamal Ahmed Abubakar is a Kenyan national seeking a representative role in the retail sector. He has over 15 years of experience in retail management, sales, and customer service roles in Saudi Arabia and the UAE. His experience includes store management, territory management, assistant store management, and sales associate roles. He has strong communication, time management, customer service, and organizational skills. He is proficient in English, Swahili, and Arabic.

1. RESUME’
Jamal Ahmed Abubakar
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Nationality: Kenyan. Age: 3. Religion: Muslim. Phone: +971503084356/971506520566
Email: jaygalby04@yahoo.com
Objective: Representative in retail sector, acquire solid understanding of customer expectations
throughout my career,effective sales methods, in-store experience and retail market trends. High
energy levels, initiative and confident in achieving outstanding sales results.
Key Skills, Core Competencies and Qualification
- Excellent Communication Skills - Co-operative
- Time Management Skills - Excellent Customer Service
- Highly Organized - Highly Adaptive
- Positive Attitude - Punctuality
- Tolerance.
- Customer service orientation – stress tolerance, patience and integrity.
- Very good command in English, Swahili and Arabic languages (read, written and
spoken).
Professional Experience
Dar Al – Bander Trading Company Ltd. (K.S.A)
BABYSHOP
Store Manager/ Territory Dept. Head
May 2011 – Feb 2013
- Innovate ways for company’s promotions and advertisements..
- Assist and encourage customers in selecting and purchasing required products in a
retail environment.

2. - Addressed customer’s needs – Advise on and help locate appropriate merchandise
through local suppliers as a Territory Department Head of Toys in BABYSHOP.
- Consolidate the stocks throughout the 25 stores within the region to ensure sales
are maximized and targets are reached.
- Answer/address customers’ questions – Provide information concerning
specifications, warranties, financing available, maintenance of merchandise and
delivery options.
- Receive all sorts of payments, orders and invoicing.
- Maintain sales records, review sales prices to meet my given budget
- Ensure the stores and Malls meet the required International Standards of retail
(From the façade to staff discipline.)
- Organize goods exchanges, Repairs or alteration of merchandise.
- Coordinated stock inventories and requisitions of new stock.
Highway Carriers Ltd.
IT Administrator
Jan2010–May 2011
-Manage and maintain the company’s computers and applications
- Do data entries of spares used and fuel consumptions
- Draft quotations to clients and sub-contractors
- Prepare the daily, weekly and monthly fleet costing reports
- Tracking of the company’s fleet via the Internet
- Liaise with the Internet Service Providers to provide relevant solutions to issues
Hyper Panda Supermarkets(K.S.A )
Assistant Manager – Electronics Department
May 2007 – Nov2009
-Display a customer comes first attitude by training and holding partners accountable for
delivering legendary customer service.
-Drive the implementation of company programs by developing action plans and directly
motivating and instructing the store team to implement them to meet operational and
organizational objectives.
-Plan, identify, communicate, and delegate appropriate responsibilities and practices to
store partners to ensure smooth flow of operations.
-Provide coaching and direction to the store team to take action and to achieve
operational goals.
-Constantly review store environment and key business indicators to identify problems,
concerns, and opportunities for improvement to provide coaching and direction to the
store team to achieve operational goals.
-Develop strategic and operational plans for the work group, managing execution, and
measuring results.
-Monitor and manage store staffing levels to ensure partner development and talent
acquisition to achieve and maintain store operational requirements.

3. M.H. AL – Shaya Trading Company Ltd. ( U.A.E )
DEBENHAMS
Sales Associate
April 2003 – December2006
-Be a service representative for the company by establishing rapport with customers and
adhering to specifications and standard procedures
- Ensure the turnovers always reach or exceed the required targets
-Review cases for goodwill consideration and try to keep customers life time owner -
loyalty with the company
-Mediate customer relations between the two when needed (always needed).
-Protect the companies name and image as best as possible when customers call in with
complaints and concerns regarding our product.
- Try to capture "The Voice of the Customer" in order to help the company understand
our customers’ needs and adjust accordingly.
-Answer and resolve customer questions/complaints in a professional, timely, and
accurate manner to ensure customer repurchase intent.
Educational Background
1990 – 1997 Sacred Heart Primary School
Kenya Certificate of Primary Education
1998 – 2001 Sacred Heart High School
Kenya Certificate of Secondary Education
2002 –2003 Mombasa Computer Training College
Certificate in IT and Computer Programming.
REFEREES:
Mrs. Shamim Rustam Mr. JasperFabian
IT Manager Area Manager
Highway Carriers Ltd. Babyshop
MOMBASA K.S.A
+254703566421 +966503682422