Nancy Antwan George Antone is seeking a position in a multinational company to gain experience and develop her technical and interpersonal skills. She has over 15 years of work experience in printing, design, sales, customer service, and account management. Her experience includes positions at M.C For technical preparations, Hewlett Packard Egypt, Samsung Mobiles, Compume City Stars, and currently as an Account Manager at Eastern Technology, where she manages retail accounts for printers, cameras, and electronics. She has a Bachelor's Degree in Sociology from Ein Shams University and is proficient in Arabic, English, Microsoft Office, and computer skills.

1. Nancy Antwan George Antone
Madeinty Group 33, Building 25, Apartment 51, New Cairo, Cairo, Egypt
Tel.: Cell phone: +201113473432
E-mail: nancy.antwan8375@gmail.com
Objective:
Seeking a good position in a multinational company, to gain experience, and my
technical and interpersonal skills can be applied and developed.
WorkExperience:
1993 To August-2004: M.C For technical preparations
 Working in the field of printing & Designs.
 Working on Apple Macintosh computers.
 Using a lot of Programs related to Macintosh.
 Using Al Nashir El Maktabi.
 Al Nashir El Sahafi.
 Freehand
 Adobe Photoshop
 Quark X-Press
 Office
August- 2004 – Feb. 2007: HP (Hewlett Packard):
 Supplier Merchandiser at HP Egypt (Hewlett Packard) since the August,
2004.
 HP Promoter in Cairo ICT 2005.
 HP Promoter in IT Summer festival in Carrefour Maadi 2005.
 HP Promoter in Cairo ICT 2006. Promoter for Photo & printing event at

2. City stars (15 July till 21 July 2006)
 HP Promoter at Virgin Mega stores.
 HP Promoter at Compume city stars.
 HP Promoter in Cairo ICT 2007.
October 2007: SAMSUNG Mobiles:
 Promoter in four season hotel for Samsung mobiles Event .
October 2007 – December 2008 : Compume City Stars
 Retail sales advisor at compume.
 Customer service at compume.
 Operator at compume.
 Installments department at compume.
Tasks Included:
 Leading the customer service desk team.
 Handling & resolving daily complaints & requests of the customers
regarding service level, prices, products variety and all related matters on
the floor.
 Organizing & implementing the promotions & events on the floor in
coordination with the marketing department.
 Delivering the customers feedback on the store's performance to top
management in order to improve the service.
 Responsible for items in warranty & defective items to be returned to
vendor in coordination with the warehouse.
April 2009 till July 2010: Yafa mac for touristic co.
 Assistant customer service manger
Tasks Included:
 Leading the customer service desk team.
 Handling & resolving daily complaints & requests of the customers
regarding service level

3.  Managing corporate accounts
 Follow up new sales leads.
 Manage paper work for new contracts.
September 2010 to Date: Eastern Technology.
Account Manger
For Samsung and brother Printers and Olympus cameras:
 Managing retail accounts For :
o Compume.
o Radio Shake.
o Computer shop.
o Makro.
o Jumia.com
o Souq.com
o El-Abeid Mall.
o 2B Best Buy .
o And some dealers.
Education:
2007: Bachelor Degree: License of Arts, Sociology Department Ein shams University
 Graduation Grade: Pass.
 High School: St. Fatima Language School (El Hegaz).
Courses:
 Business writing skills.
 Cross culture /Language/conversation & phonetics.
 What you need to know about call center.
 Customer care and call handling skills for call center agents.

4.  Value selling skills for inbound call center agents.
 Value selling skills for outbound call center agents.
 Handling stress and change for call center agents.
 Dealing with difficult customers and situations skills for call center agents.
 Problem solving processes
Computer Skills:
 Good internet surfing.
 Good with using Microsoft Office package (Word, Excel , and Power point).
 Familiar with working on Windows Xp , Windows Vista and Windows 7
Language Skills:
 Arabic : Mother Tongue
 English : Good (Speak, Read & Write)
Interpersonal Skills:
 Always looking forward to gain more knowledge and experience, not only in my
field of study but also in other fields.
 Self-motivated
 Able to work under stress
 Very good negotiation and communication skills.
 Ability to work independently or in a team.
Personal Data :
 Nationality : Egyptian.
 Gender : Female.
 Date of Birth : 30th
August 1983.
 Marital Status : Married
Activities:
 Reading.
 Travelling.
 Drawing.
All References are available upon request.