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Mourad ALI AL-Kadasi 
Zubiri Street, 
Sana’a -Yemen 
Mobile: + 967 711593980 
Home: + 967 01 577807 
Email: mkadassi@gmail.com 
EDUCATION 
November, 2010 OUM University of Malaysia Malays ia 
Master MBA 
October, 2001 University of Sana’a Sana’a - Yemen 
B.A., English Language and Literature 
EMPLOYMENT RECORD 
Sales person Jan 1997 till Oct 1999 
Customer care August 20th 2001 - Sep 30th 2004 
Back office Specialist Oct 1st 2004 - August 20th 2009 
Marketing (Business development supervisor) Oct 1st 2009 – present 
Objectives: 
To work as a part of dynamic team in a reputable firm where hard work & sincerity are appreciated. I would be 
happy to show a portfolio of my work also to obtain a challenging position that allows me to utilize my current 
skills to assist in advancing a business that offers a stable employment opportunity. I am also eager to learn new 
skills ,business and technological advancements 
Skills 
 Marketing Strategy 
 Business Development 
 Team Management 
 Market Research 
 Business Analysis 
 Competitive Analysis 
 Sales & Marketing Skills. 
 Ability to work in shifts and in different culture. 
 Organization and resolving problems 
 Ability to work in team and under pressure 
 Diligence and a sense of responsibility 
 Reporting skills 
 creative thinking 
 Analysis skills 
 Ms Office application word, excel... 
 Handling stressful experiences 
 Customer care orientated
2 
Work Experience: 
 Sabafon 9002 to present Strategy & Business Development supervisor 
 Develop and recommend strategies for VAS & Products, Lead and work with cross-functional teams on 
product specifications, project planning, product development and marketing initiatives, recommend 
changes to current product development method based on market research and new trends, and also 
conduct competitive analysis, 
 Back office specialist from 2005 till 2009: 
 Set up and manage the Back Office members , keep staff constantly performed and motivated, answer 
all customers’ inquiries, create and maintain a high spirit and coordination inside the team and with 
other department, Plan and distribute activities, Prepare and submit activities reports 
 Sabafon 2004 – 2005 Claims section coordinator 
 Sending the correction file to IT billing ,Contact Marketing for any VAS marketing related, Follow up 
the Web site climes and contact the customers issues ,Supervise the team and observe the productivity 
level and Prepare the weekly & monthly reports according to their time bases. 
 Sabafon 2003 – 2004 Prepaid and scratch card coordinator 
Receive the problems of the scratch card and prepaid lines and follow them up with Sales section and 
VAS technical ,receive the Prepaid system new users' requests and precede them by sending to VAS, 
Prepare the weekly & monthly reports according to their time bases and doing the process of the 
reactivation numbers in the system and give them their units and days. 
 Sabafon 2001 – 2003 Call Center Agent: 
Answer the incoming telephone calls, Inform customers about SabaFon available services, Be able to 
analyze, follow up and execute request and complaints, Sell new options and offers, Responsible of 
ensuring all customers calls, requests and complains 
 Tehama Trading company May 1995 – Dec, 1998 Sales person: 
Working as sales person in the show room and doing the archiving and writing small report on daily...
3 
Training Courses: 
Course Name Training Center Year 
SUCCESS GATE TRAINING PROGRAM 
(Self Confidence- Responsibility- Perseverance 
- Team Work- Setting Goal) 
Tanmiaa GROUP 2014 
SPSS APEX 2013 
Marketing strategy and Planning Tibah 2102 
reporting skills Apex 2102 
CRM ABO - Gazalah 2102 
SPSS application ABO - Gazalah 2100 
Marketing skills Performance .Yemen 2100 
Nokia Academy Nokia-several courses 2112 
Marketing phone skills NOKIA ACADEMY 2112 
The Practical Management Program AMIDEAST 2112 
Keep your customers alive CMT House 2112 
Sales &Marketing and customer service management TM-Malaysia 2112 
Computer maintenance and Belonging Spring Alatkan-Cairo 2004 
Business etiquette of customer interaction International Marketing & management 
Institute 
2112 
Certificate of Merit 
 Testimonial 
SabaFon best employee of the year 2002 
SabaFon- back office -best employee 2112 
SabaFon - Marketing– best employee- March 2012 
SabaFon - Marketing – best employee November 2012 
SabaFon - Marketing– best employee April 2013 
SabaFon - Marketing– best employee November 2013 
More details check the below link 
http://www.linkedin.com/ Mourad (Ali) AL-kadassi
4

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murad ali

  • 1. 1 Mourad ALI AL-Kadasi Zubiri Street, Sana’a -Yemen Mobile: + 967 711593980 Home: + 967 01 577807 Email: mkadassi@gmail.com EDUCATION November, 2010 OUM University of Malaysia Malays ia Master MBA October, 2001 University of Sana’a Sana’a - Yemen B.A., English Language and Literature EMPLOYMENT RECORD Sales person Jan 1997 till Oct 1999 Customer care August 20th 2001 - Sep 30th 2004 Back office Specialist Oct 1st 2004 - August 20th 2009 Marketing (Business development supervisor) Oct 1st 2009 – present Objectives: To work as a part of dynamic team in a reputable firm where hard work & sincerity are appreciated. I would be happy to show a portfolio of my work also to obtain a challenging position that allows me to utilize my current skills to assist in advancing a business that offers a stable employment opportunity. I am also eager to learn new skills ,business and technological advancements Skills  Marketing Strategy  Business Development  Team Management  Market Research  Business Analysis  Competitive Analysis  Sales & Marketing Skills.  Ability to work in shifts and in different culture.  Organization and resolving problems  Ability to work in team and under pressure  Diligence and a sense of responsibility  Reporting skills  creative thinking  Analysis skills  Ms Office application word, excel...  Handling stressful experiences  Customer care orientated
  • 2. 2 Work Experience:  Sabafon 9002 to present Strategy & Business Development supervisor  Develop and recommend strategies for VAS & Products, Lead and work with cross-functional teams on product specifications, project planning, product development and marketing initiatives, recommend changes to current product development method based on market research and new trends, and also conduct competitive analysis,  Back office specialist from 2005 till 2009:  Set up and manage the Back Office members , keep staff constantly performed and motivated, answer all customers’ inquiries, create and maintain a high spirit and coordination inside the team and with other department, Plan and distribute activities, Prepare and submit activities reports  Sabafon 2004 – 2005 Claims section coordinator  Sending the correction file to IT billing ,Contact Marketing for any VAS marketing related, Follow up the Web site climes and contact the customers issues ,Supervise the team and observe the productivity level and Prepare the weekly & monthly reports according to their time bases.  Sabafon 2003 – 2004 Prepaid and scratch card coordinator Receive the problems of the scratch card and prepaid lines and follow them up with Sales section and VAS technical ,receive the Prepaid system new users' requests and precede them by sending to VAS, Prepare the weekly & monthly reports according to their time bases and doing the process of the reactivation numbers in the system and give them their units and days.  Sabafon 2001 – 2003 Call Center Agent: Answer the incoming telephone calls, Inform customers about SabaFon available services, Be able to analyze, follow up and execute request and complaints, Sell new options and offers, Responsible of ensuring all customers calls, requests and complains  Tehama Trading company May 1995 – Dec, 1998 Sales person: Working as sales person in the show room and doing the archiving and writing small report on daily...
  • 3. 3 Training Courses: Course Name Training Center Year SUCCESS GATE TRAINING PROGRAM (Self Confidence- Responsibility- Perseverance - Team Work- Setting Goal) Tanmiaa GROUP 2014 SPSS APEX 2013 Marketing strategy and Planning Tibah 2102 reporting skills Apex 2102 CRM ABO - Gazalah 2102 SPSS application ABO - Gazalah 2100 Marketing skills Performance .Yemen 2100 Nokia Academy Nokia-several courses 2112 Marketing phone skills NOKIA ACADEMY 2112 The Practical Management Program AMIDEAST 2112 Keep your customers alive CMT House 2112 Sales &Marketing and customer service management TM-Malaysia 2112 Computer maintenance and Belonging Spring Alatkan-Cairo 2004 Business etiquette of customer interaction International Marketing & management Institute 2112 Certificate of Merit  Testimonial SabaFon best employee of the year 2002 SabaFon- back office -best employee 2112 SabaFon - Marketing– best employee- March 2012 SabaFon - Marketing – best employee November 2012 SabaFon - Marketing– best employee April 2013 SabaFon - Marketing– best employee November 2013 More details check the below link http://www.linkedin.com/ Mourad (Ali) AL-kadassi
  • 4. 4