Nguyễn Thị Thùy Trang provides her curriculum vitae, which includes her education background, work experience, skills, and hobbies. She received a Bachelor of International Economics and Business Management from HUFLIT University of Vietnam and NUS of Singapore in 2005, as well as a Bachelor of Hotel-Travel Management from Hồng Bàng International University in 2011. Her work experience includes positions in after sales service, sales management, customer service, store management, and supervision of sales. She aims to work in a professional environment where she can improve her skills and gain useful experience.

1. CURRICULUM VITTEA
NGUYỄN THỊ THÙY TRANG
D.O.B: Feb 16, 1987
Cellphone: +84 937 696 016
Email: trangn.1602@gmail.com
CAREER OBJECTIVE
- I wish to have a good opportunity to work independently or as part of in the
dynamic team where I could make significant contribution while developing my
skill yet further. I’m willing to learn more and more to improve myself.
- Want to work in professsional Company (Luxury Brand, Sale or Front Office or
Purchasing, Buyer Merchandising…..).
- Work in a Professional working environment.
- Get more useful experiences
- Improve myself.
TYPICAL CHARACTERISTICS :
- Thoughtful
- Good critical thinking
- Self-motivated
EDUCATION BACKGROUND
1. School: HUFLIT UNIVERSITY OF VIETNAM and NUS OF
SINGAPORE,2005
• Bachelor of International Economics and Business Management
• Cumulative GPA for 6 of 8 semesters: 7.8
Research:
• Vietnam & International Government’s policies to surmount the economic crisis
2008
• US FED’s monetary policies to surmount the financial crisis 2007-2009
• Facts and solutions of transfer pricing in Vietnam

2. 2. HỒNG BÀNG INTERNATIONAL UNIVERSITY, 2011
• Bachelor of Hotel – Travel Management.
3. School: VUS - Intermediate English.
4. School: SAVANNAH COLLEGE OF ART & DESIGN OF
ITALY&HONGKONG, 2010
• Certificate of Luxury and Fashion Management.
• Jewelry.
WORK EXPERIENCES
IPP GROUP – Duy Anh Fashion and Cosmetics Co.Ltd, HCMC
After Sale Service Manager Sep, 2014 – Present
Provide excellent after sales service on quality issues for all product categories.
Provide information in response to inquiries about product: strong communication
skills.
Maintained a good relationship with customer
Handle and resolve customers’s complaints.
Ensure customer satisfaction and customer support.
Provide training to sale staffs.
Have a good relation with co-workers
Follow up the stock of spare parts to keep a balanced in stock.
Work closely with merchandising team to support for defective products.
Work on report for brands.
BROOKS BROTHERS – DANTI Co., HCMC
Sale Manager May, 2014
Human Resources, specifically: recruiting, performance management, and schedule
workplace scheduling
Store business operations, including managing profit and loss, facility management,
safety and security and banking, reassuring bank deposits are accurate
Product management, including ordering, receiving, price changes, handling
damaged products, and returns
Team Development, facilitating staff learning training, and development

3. Problem solving, handling unusual circumstances
To understand the customer service principles
To handle problems and questions to customers
INTERCONTINENTAL ASIANA SAIGON HOTEL – KUMHO Group, HCMC
Customer Service of Front Office Feb, 2013 – Feb, 2014
- Work in directly contact with customers, welcome and farewell Guest from the
airport to the hotel and vice versa.
- Received / Send mail, fax, and daily newspapers to Guests and Departments.
- Support for reception, cashier or guest relation in doing check-in, check-out, …
- And working a number of other tasks as assigned from Front Office and head of
board of directors
MILANO LUXURY FASHION COMPANY HCMC
Store Manage - Buyer & Merchandise Nov, 2011 – Feb, 2013
- Made Strategy approach customers
- Made marketing plan five year,
- Trained staffs in making business plan,
- Merchandiser of Project Department, in charge of 2P (Product & Price):
o Do market research, find out demand on home appliance goods,
o Find overseas suppliers for market demand.
o Negotiate on price, product’s features with suppliers to by the right things for
consumer.
o Work with Marketing Dept. to design products, gift boxes and related
documents.
- Assistant of Project Director in leading Product team, do learning for team and
commit timeline, directly resolve problem with overseas supplier.
- Buyer – Purchasing Executive:
o Received Purchase Requisitions from other Departments in factories (most of
them are from Manufacturing Department)
o Purchase goods (raw materials, packaging, lab equipment…), accordingly to
orders, select best offers from many old suppliers.

4. o Working with supplier (Domestic and Overseas) in order to have many good
offers and do not depend on old suppliers.
o Negotiate best prices and orders conditions such as: payment tems, delivery
time, after-sale services …
o Prepare of offer, orders, contracts, …
o Working with Accounting Department on Finance for purchasing works.
o Access to computer, telephone, internal network and internet.
o Search for Suppliers (including Domestics and Overseas suppliers) for new
projects on replaced materials or materials for new products via many sources
such as: Google Search, 1080 switchboard, relations, specialized webs, …
o Report directly to Supply Chain Manager.
CHARMES Luxury Jewelry – IVI Company, AU HCMC
Supervisor of Sale 2009 – Oct, 2010
- Assign employees to specific duties.
- Examine merchandise to ensure that it is correctly priced and displayed and
functions as advertised.
- Provide customer service by greeting and assisting customers, and responding to
customer inquiries and complaints.
- Direct and supervise employees engaged in sales, inventory-taking, reconciling
cash receipts, or in performing services for customers.
- Instruct staff on how to handle difficult and complicated sales.
- Perform work activities of subordinates, such as cleaning and organizing shelves
and displays and selling merchandise.
- Enforce safety, health, and security rules.
- Monitor sales activities to ensure that customers receive satisfactory service and
quality goods.
- Plan and prepare work schedules and keep records of employees' work schedules
and time cards.

5. - Establish and implement policies, goals, objectives, and procedures for their
department.
- Inventory stock and reorder when inventory drops to a specified level.
- Hire, train, and evaluate personnel in sales or marketing establishments, promoting
or firing workers when appropriate.
- Review inventory and sales records to prepare reports for management and budget
departments.
- Confer with company officials to develop methods and procedures to increase sales,
expand markets, and promote business.
- Plan budgets and authorize payments and merchandise returns.
- Examine products purchased for resale or received for storage to assess the
condition of each product or item.
- Estimate consumer demand and determine the types and amounts of goods to be
sold.
- Keep records of purchases, sales, and requisitions.
- Plan and coordinate advertising campaigns and sales promotions, and prepare
merchandise displays and advertising copy.
- Formulate pricing policies for merchandise, according to profitability requirements.
- Establish credit policies and operating procedures
SKILL
- Creation skill
- Negotiation skill
- Communication skill
- English Skill
- Internet, Email
- Communication competence.
- Time Management.
FOREIGN LANGUAGE
1. English
- Speaking: good
- Writing: good
- Listening: good
- Reading: good
2. Chinese - Madarin

6. HOBBIES
- Fitness and Swimming.
- Reading book and listening to instrumental music
- Travel
- Dance & Sing
Best Regard,
Nguyễn Thị Thùy Trang

7. HOBBIES
- Fitness and Swimming.
- Reading book and listening to instrumental music
- Travel
- Dance & Sing
Best Regard,
Nguyễn Thị Thùy Trang