This document contains contact information and a summary of the professional experience and qualifications of Samer Zin Al Abidin. He has over 10 years of experience in retail sales and store management for electronics products in Dubai, UAE and Riyadh, Saudi Arabia. His experience includes managing showrooms, achieving sales targets, customer service, inventory management, and training staff. He is proficient in English, Microsoft Office, and POS systems. He holds a high school degree and a diploma in technical electronics.

1. Dubai, UAE
Mobile +97150-1324640
+97155-3900567
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Damascus-Syria
Tel: +9633732386
Email address: sam4zin@gmail.com
Samer Zin Al Abidin
SUMMARY SENIOR SALES & MANAGEMENT PROFESSIONAL
I have been recorded as a positive attitude with ability to handle multi tasks with excellent time
management. Expert in building top-producing sales organizations through strategic store manage, tactical
sales, and customer service relationship. Outstanding record of achievement in sales, customer relationship
and store management. Excellent communicator with the ability to actively manage change. Ability to
handle multi tasks in:
 High quality IT and technical issues closing.
 Office administrator and secretary and registration.
 Strategic Sales and Market Planning.
 Competitive New Product Launch.
 Key Account Relationship Management
 Connect between the organization and the
government institutions.
 High quality in store management
 Customer service & relationship
 Sales Training and Development
 In-door and out-door sales & buyers.
 Strictly follow an implementation of
organizations system.
Total 10 years Experience in Retails for electronics products, Team leader, show rooms
Managing and setting up new retail outlets and customer service.
Date Experience and History information
Since
June/2006
To May
2016
Location: UAE (Dubai , Abu Dhabi, Sharjah ,Al Ain
Factory info: EROS DIGITAL HOME Group
The main dealer of SAMSUNG ( Telecom, TV,AV products) and Hitachi (digitals and home appliances
products) and TCL AV , Linksys , TRANSCND IT ,SONOS , Foscam security solution ,kitchen and home
appliances multi brands. And retailer for BenQ digitals products, NOKIA, BlackBerry, LENNOX,
AIPHONE, Lenovo (mobiles & IT ) ACER IT , HUAWEI , APPLE (reseller)
Title: Showroom & store manager /retail sales Executive
Job Objective :
Responsible for achieving monthly ,quarterly and yearly sales target and maintaining customer
service ,maintain cash controls, purchasing and maintaining the store and its facilities .
Duties and responsibilities :
- Oversees the entire day-to-day showroom’s operation.
- Responsible for generating sales as per the approved budget and target of the showroom
- Responsible for the accounting of the daily sales of the showroom including the depositing of cash to
the bank.
- Responsible for handling the customer service elements in the professional manner.
- Monitor and ensure the time keeping of the staff as per HR policy.
- Responsible for filling up all the employees and customers’ queries regarding the products and services
- Manage the monthly inventory of the products.
- Manage team performance.
- Manage the marketing materials allotted to the store and ensures it’s effectively to the market.
- Ensure department’s compliance to international organization of standardization ,companies code of
conducts ,and department’s standard operation procedure .
Branches worked in:
- Dubai: mall of the Emirates ,Mirdef city centre and Arabian centre
- Abu Dhabi: marina mall showroom, coop branch & main show room
- Last branch at time in Sahara Center Sharjah and Sharjah city centre.

2. Major personal achievements:
- Got prize and certificate Best show room in customer service for 2015
- Increasing customers numbers and ensuring high service quality
- 14% yearly growth in the sales of the showroom.
- Success in keeping the staff under my position in the required knowledge and
quality in serving the consumers for every new product.
Success in last mission: opening new Branch in Sharjah Sahara center, and rewarded as best
show room in-charge for 2013 and best show room in customer service 2015.
4/2004
to 4/2006
Location: Riyadh, Saudi Arabia
Geant Saudi Co. Ltd: Riyadh Geant Hypermarket in Khurais Plaza
Title: Salesman, Senior Salesman & Team leader.
*Heavy Household Department in Office Automation section (Mobile & Computer section) and
the customer service
Duties: 1. -salesman in computer section (multi brands)
- Salesmen in mobile counter (multi brands).
- Handel the customer care of the section.
- Arrange the display and the shelves'
- Apply a management plan in changing the display ways.
- Apply the promotion plan.
2. supervising : Office Automation section (Mobile & Computer section) in the new branch
opening in Badeea Geant Hypermarket in Salam Plaza , Riyadh,
And shared in Geant Academy course about “Basic Communication Skills and Customer
Service”
5/2002 to
4/2004
Location: Zin Al Abdeen cooling factory
Dara'a- Damascus, Syria
Factory info: family project
Title: executive chief assistant
Duties: 1.in-charge of producing operation.
2. Supervising workers and employees.
3. Assistance in providing primary materials
4. Customers' follow up and attendance.
Main project: assembling stabilizers of current electrical and voltage transformers for houses and
shops.
6/2001 to
5/2002
Location: Damascus , Syria
Factory info: Zero One Co. the delegate of Lectra System Company in Syria
Supporter for software and hardware for clothes sewing factories .
Title: maintenance, salesman and trainer
Duties: 1. Computer maintenance.
2. Salesman and trainer for Lectra System software & hardware.
6/2000 to
7/2001
Location: EBLA Computer Center
Damascus, Syria
Factory info: for sale digital items and computers (CPUs)
Title: Technical
Duties: 1.assimbling the new CPUs
2. Register customer complains after sale service.
3. Fix the problems in the CPUs hardware and software.

3. Education:
High School Degree
Diploma in Technical Electronics.
Languages:
Arabic: native speaker
English: very good- reading, writing, speaking, typing.
Additional science diplomas:
- Technical maintenance for hardware & software computer
- Microsoft Office software
- Basics in Accounting & practical by software.
- Basics in the sales & communication skills
Skills & Expertise:
*Microsoft office: word, excel, power point,
*POS, ERP, OREON, Discoverer, Oracle system for stores and show rooms operation system.
*Long Experience in all electronics & digital equipment and solutions for sales and marketing Multi brands
software and hardware.
* Regular trainings for Hitachi products Appliances & digitals electronics
*Regular trainings for SAMSUNG TV, AV and HTS
*Regular trainings for multi brands mobiles and updates with new products
*Regular trainings for management skills and updates
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*Driving license: Syria, /Dubai, UAE
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Personal information:
Nationality: Syrian
Place and date of birth: Syria, 23rd
August 1979
Marital status: Married +2 kids in Dubai
Gender: Male
Important characteristics:
1. Appreciates effective teamwork.
2. Able to work under pressure within specific time limit.
3. Continuously seeking to improve self skills and job experience
4. Non-smoker.
Availability: available for personal interview anytime- by Call 00971-501324640