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#S4CA @Sch4Change
#S4CA @Sch4Change
Chat Monitor
Kate Pound
@kateslater2
Tech Support
Paul Woodley
@PaulWoodley4
Technical
troubleshooter
Olly Benson
@OllyBenson
Twitter Monitor
Leigh Kendall
@leighakendall
Presenter
support
Kathryn Perera
@kathrynperera
Chat Monitor
Ian Baines
@ihbaines
Twitter Monitor
Lynnette Leman
@lynnettenhs
Presenter
Helen Bevan
@helenbevan
#S4CA @Sch4Change
How do you feel as we approach
the end of the
School for Change Agents 2018?
A. I’m ready to
change the
world!
B. I’m feeling
positive, let’s
see how I can
make this work!
C. I’m
cautiously
optimistic…
D. I’m still
quite
sceptical
#S4CA @Sch4Change
Change agent perspectives in
module 5
Source of image: thenounproject.com
• Why we should be hopeful
about the future
• Tomorrow belongs to those who
see it coming
• Horizontal & vertical
development for change agents
• BEING change
• Four ways for change agents to
create the future now
• Happy endings
#S4CA @Sch4Change
Some learning reinforcement
after a short space of time
helps to retain learning
Casebourne I (2015)
Spaced Learning: An Approach to Minimize the Forgetting Curve
https://www.td.org/Publications/Blogs/Science-of-Learning-
Blog/2015/01/Spaced-Learning-an-Approach-to-Minimize-the-
Forgetting-Curve
#S4CA @Sch4Change
... the last era of management was about
how much performance we could extract
from people
... the next is all about how much humanity
we can inspire
Dov Seidman
Why I am hopeful
6
From module four
#S4CA @Sch4Change
Tomorrow belongs to
those who can
hear it coming
David Bowie
“
#S4CA @Sch4Change
This is….
It is also
the era of
the change
agent
#S4CA @Sch4Change
#S4CA @Sch4Change
The implosion of trust
Source: http://www.edelman.com/news/2017-edelman-trust-barometer-reveals-global-implosion /
10
Peers are now as credible as experts
#S4CA @Sch4Change
“Many times experts fail because they
are experts in the past version of the
world”
Vikram Khosia
#S4CA @Sch4Change
Jeremy Heimens, Henry Timms New Power: How it’s changing the 21st Century and why you
need to know (2018)
new power
Current
Made by many
Pulled in
Shared
Open
Relationship
old power
Currency
Held by a few
Pushed down
Commanded
Closed
Transaction
From module one
#S4CA @Sch4Change
We need change agents to
illuminate the way
into the future!
We need more people willing to
step outside of expectations
because our world is changing
exponentially, and if all we do is
meet expectations and the status
quo - we will fall behind as
organisations, as teams, and as
societies.
David Bray
#S4CA @Sch4Change
The edge is where those who want to
challenge are able to unite, share, support
and grow together as change activists
Ayelet Baron
Source of image: www.theedgeonlife.org
#S4CA @Sch4Change
By being part of the
School for Change Agents,
you have moved to the edge!
#S4CA @Sch4Change
We still organise health and care
like the Tabulating Machine Co. of 1917
Source of image: @corp_rebels
#S4CA @Sch4Change
Source: Innovisor
#S4CA @Sch4Change
Three time points of collaboration among
cancer clinicians and researchers
from Braithwaite and colleagues 2017
#S4CA @Sch4Change Source: World Economic Forum goo.gl/VDSnhA
#S4CA @Sch4Change
The skills for 2030
Nesta, Pearson and the Martin Oxford School: The future of skills: employment in 2030
Judgment and decision
making: Considering the
relative costs and benefits of
potential actions to choose
the most appropriate one.
Active learning: Learning
strategies—selecting and
using training/instructional
methods and procedures
appropriate for the situation
when learning or teaching
new things.
Originality: The ability
to come up with unusual
or clever ideas about a
given topic or situation, or
to develop creative ways
to solve a problem
Learning strategies:
Understanding the
implications of new
information for both current
and future problem-solving
and decision-making.
Graphics by @scriberian
Fluency of ideas: The
ability to come up with a
number of ideas about a
topic (the number of ideas
is important, not their
quality, correctness, or
creativity).
#S4CA @Sch4Change
Horizontal development:
• Adding more knowledge, skills, and
competencies
• It’s about what I know
• Transmitted through experts
Vertical development:
• Ability to think in more complex, systemic,
strategic and interdependent ways
• It’s about how I think
• Learnt through experience
In the era of disruption, we need to
focus on vertical development for
change agents as well as horizontal
#S4CA @Sch4Change
The skills for 2030
Nesta, Pearson and the Martin Oxford School: The future of skills: employment in 2030
Judgment and decision
making: Considering the
relative costs and benefits of
potential actions to choose
the most appropriate one.
Active learning: Learning
strategies—selecting and
using training/instructional
methods and procedures
appropriate for the situation
when learning or teaching
new things.
Originality: The ability
to come up with unusual
or clever ideas about a
given topic or situation, or
to develop creative ways
to solve a problem
Learning strategies:
Understanding the
implications of new
information for both current
and future problem-solving
and decision-making.
Graphics by @scriberian
Fluency of ideas: The
ability to come up with a
number of ideas about a
topic (the number of ideas
is important, not their
quality, correctness, or
creativity).
#S4CA @Sch4Change
Stages of vertical development
for change agents
Levelof
development
Time
 I’m a team player
 I follow others
 I rely on “old
power” authority
 I align with others
 I stick to methods
&/or project
management
approaches
Dependent
Conformer
Source: adapted from Center for Creative Leadership
#S4CA @Sch4Change
Stages of vertical development
for change agents
Levelof
development
Time
 I’m a team player
 I follow others
 I rely on “old
power” authority
 I align with others
 I stick to methods
&/or project
management
approaches
 I think in an
independent
way
 I’m self-directed
 I’m guided by my
own values
 I take a stand for
the things I
believe in
 I spark & initiate
change
Dependent
Conformer
Independent
Achiever
Source: adapted from Center for Creative Leadership
#S4CA @Sch4Change
Stages of vertical development
for change agents
Levelof
development
Time
 I’m a team player
 I follow others
 I rely on “old
power” authority
 I align with others
 I stick to methods
&/or project
management
approaches
 I think in an
independent
way
 I’m self-directed
 I’m guided by my
own values
 I take a stand for
the things I
believe in
 I spark & initiate
change
 I think in inter
dependent ways
 I see systems,
patterns &
connections
 I think for the long
term
 I can hold multiple
perspectives at the
same time
 I’m comfortable with
tensions, paradox
and contradictions
 I lead transformation
Dependent
Conformer
Independent
Achiever
Interdependent
Collaborator
Source: adapted from Center for Creative Leadership
#S4CA @Sch4Change
Sources: Being First team (2017) Going for the Big Win in Your Organization
Amit S. Mukherjee (2017) We Must Rescue ‘Win-Win’ From Its Buzzword Status
Interdependence
YOU WINI WIN
#S4CA @Sch4Change
#S4CA @Sch4Change
Nicolas Petrie
#S4CA @Sch4Change
BEING change
From module four
#S4CA @Sch4Change
We are not outside of the
change:
we ARE the change
Source of graphic: Reos Partners
Source of graphic: @gapingvoid
#S4CA @Sch4Change
BEING has more impact than any
other factor in change outcomes
Further reading: Deborah Rowland (2017) Change starts with a leader’s ability to look inward
#S4CA @Sch4Change
Three ways to trigger vertical development
• Exposure to new ways of thinking
• Intense stretch experiences
• Strong developmental networks
Further reading: Nicholas Petrie (2015) The how-to of vertical leadership development
#S4CA @Sch4Change
Four ways for
change agents to
create the
future now
Source of image: @graphicchage
#S4CA @Sch4Change
Learn more: Sonja Blignaut (2018) Dave Snowden at TedX: A succinct overview of his
groundbreaking work
1. Paradoxically, we will achieve
more in the future if we focus on
action for small wins now
#S4CA @Sch4Change
“A cynic, after all, is a
passionate person who
does not want to be
disappointed again.”
Source of graphic: Benjamin Zander’s TED talk
From module one
#S4CA @Sch4Change
2. Confront
unconscious
assumptions that
challenging the
status quo is
dangerous and likely
to have negative
consequences
Use small scale tests
and prototypes
To see more: Tony Schwartz (2018) Create a growth culture, not a performance-
obsessed one
Source of image: @gapingvoid
#S4CA @Sch4Change“It won’t be lawful for a man to remain single”
#S4CA @Sch4Change
3. Treat
everyone
as a
(potential)
change
agent
#S4CA @Sch4Change
Am I the
only
person
who
dislikes
this
cartoon?
#S4CA @Sch4Change
People:
• will avoid work if they can
• resist change
• are constantly in need of a
good prod
• prefer to be directed
As a result, leaders must
closely control and use carrots
and sticks to motivate people to
achieve their objectives
Theory
X
Theory
Y
People:
• want to do great work
• seek responsibility
• are vital change agents
• are capable of solving
problems and directing their
own work
As a result, leaders should
concentrate on fulfilling the
potential of every worker
and giving them
opportunities to participate
From module two
#S4CA @Sch4Change
4. Stay connected and up to
date via social media
#S4CA @Sch4Change
Kinthi Sturtevant, IBM
13th annual Change Management
Conference
We rarely see two, three or four
year change projects any more.
Now it’s 30-60-90 day change
projects
#S4CA @Sch4Change
Think two steps down…
• If your goal in the
next one month
is x, what can
you do in the
next one day?
• To achieve y in
four weeks, what
can you do in the
next four hours?
Years
Months
Weeks
Days
Hours
Mins
#MFTunconference
#S4CA @Sch4Change
VACANCY: seeking gritty individuals to lead and influence change.
Essential criteria:
• Resilient boat-rocker
• Committed to the development of others
• Comfortable with contradictions and tensions
• Exercises a ‘growth mindset’
• Rolls with resistance and reactance
• Demonstrates courage in uncertainty
Perks and conditions:
• Extra pay: probably not
• Praise and awards: unlikely
• Respect from others: negotiable
• Energy, purpose and a sense of meaning: guaranteed
Application process: Immediate hiring. Start today.
Position vacant: Change Agent
Developed by Kathryn Perera from original concept by Anne Knock
#S4CA @Sch4Change
Learning Management System
Module 1 – Change Starts With Me - is live!
Module 2 – Resistance and Resilience – is live!
Module 3 – Mobilising and Organising – will go live next week…
Successfully complete three of our e-learning
modules to become a Certificated Change Agent!
#S4CA @Sch4Change
Learning Management System
If you have recently registered you will be emailed your
login details.
Not received login details?
Please email england.si-horizons@nhs.net
#S4CA @Sch4Change
Edge Talks – School Edition
Tuesday 20th March, 7pm: Change Under Pressure with Zoe Lord
and Kate Pound.
Wednesday 21st March, 6:30pm: Change Agents 2.0: Digital
capabilities with Dominic Cushan, Susan Kennedy and Richard
Price.
Wednesday 28th March, 7pm: Commitment into action – special
session for students at the University of Central Lancashire.
Each session has up to 25 places, and offers the opportunity
to have an interactive conversation
#S4CA @Sch4Change
Pardeep
Bains
Paul
Woodley
Val Dez-
La-Lour
Olly
Benson
Sasha
Karakusevic
Leigh
Kendall
Kathryn
Perera
Janet
Wildman
Rosie
Redstone
Kate
Pound
Lynnette
Leman
Zoe Lord
Dom
Cushnan Rosanna
Hunt
A BIG THANK YOU to the Horizons Team
Helen
Bevan
Caroline
Mayne
Ian Baines
Plus:
Claire Randall,
Camilla Lindo,
Steve Anglin

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School for Change Agents 2018: The Change Agent of the Future

  • 2. #S4CA @Sch4Change Chat Monitor Kate Pound @kateslater2 Tech Support Paul Woodley @PaulWoodley4 Technical troubleshooter Olly Benson @OllyBenson Twitter Monitor Leigh Kendall @leighakendall Presenter support Kathryn Perera @kathrynperera Chat Monitor Ian Baines @ihbaines Twitter Monitor Lynnette Leman @lynnettenhs Presenter Helen Bevan @helenbevan
  • 3. #S4CA @Sch4Change How do you feel as we approach the end of the School for Change Agents 2018? A. I’m ready to change the world! B. I’m feeling positive, let’s see how I can make this work! C. I’m cautiously optimistic… D. I’m still quite sceptical
  • 4. #S4CA @Sch4Change Change agent perspectives in module 5 Source of image: thenounproject.com • Why we should be hopeful about the future • Tomorrow belongs to those who see it coming • Horizontal & vertical development for change agents • BEING change • Four ways for change agents to create the future now • Happy endings
  • 5. #S4CA @Sch4Change Some learning reinforcement after a short space of time helps to retain learning Casebourne I (2015) Spaced Learning: An Approach to Minimize the Forgetting Curve https://www.td.org/Publications/Blogs/Science-of-Learning- Blog/2015/01/Spaced-Learning-an-Approach-to-Minimize-the- Forgetting-Curve
  • 6. #S4CA @Sch4Change ... the last era of management was about how much performance we could extract from people ... the next is all about how much humanity we can inspire Dov Seidman Why I am hopeful 6 From module four
  • 7. #S4CA @Sch4Change Tomorrow belongs to those who can hear it coming David Bowie “
  • 8. #S4CA @Sch4Change This is…. It is also the era of the change agent
  • 10. #S4CA @Sch4Change The implosion of trust Source: http://www.edelman.com/news/2017-edelman-trust-barometer-reveals-global-implosion / 10 Peers are now as credible as experts
  • 11. #S4CA @Sch4Change “Many times experts fail because they are experts in the past version of the world” Vikram Khosia
  • 12. #S4CA @Sch4Change Jeremy Heimens, Henry Timms New Power: How it’s changing the 21st Century and why you need to know (2018) new power Current Made by many Pulled in Shared Open Relationship old power Currency Held by a few Pushed down Commanded Closed Transaction From module one
  • 13. #S4CA @Sch4Change We need change agents to illuminate the way into the future! We need more people willing to step outside of expectations because our world is changing exponentially, and if all we do is meet expectations and the status quo - we will fall behind as organisations, as teams, and as societies. David Bray
  • 14. #S4CA @Sch4Change The edge is where those who want to challenge are able to unite, share, support and grow together as change activists Ayelet Baron Source of image: www.theedgeonlife.org
  • 15. #S4CA @Sch4Change By being part of the School for Change Agents, you have moved to the edge!
  • 16. #S4CA @Sch4Change We still organise health and care like the Tabulating Machine Co. of 1917 Source of image: @corp_rebels
  • 18. #S4CA @Sch4Change Three time points of collaboration among cancer clinicians and researchers from Braithwaite and colleagues 2017
  • 19. #S4CA @Sch4Change Source: World Economic Forum goo.gl/VDSnhA
  • 20. #S4CA @Sch4Change The skills for 2030 Nesta, Pearson and the Martin Oxford School: The future of skills: employment in 2030 Judgment and decision making: Considering the relative costs and benefits of potential actions to choose the most appropriate one. Active learning: Learning strategies—selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things. Originality: The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem Learning strategies: Understanding the implications of new information for both current and future problem-solving and decision-making. Graphics by @scriberian Fluency of ideas: The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).
  • 21. #S4CA @Sch4Change Horizontal development: • Adding more knowledge, skills, and competencies • It’s about what I know • Transmitted through experts Vertical development: • Ability to think in more complex, systemic, strategic and interdependent ways • It’s about how I think • Learnt through experience In the era of disruption, we need to focus on vertical development for change agents as well as horizontal
  • 22. #S4CA @Sch4Change The skills for 2030 Nesta, Pearson and the Martin Oxford School: The future of skills: employment in 2030 Judgment and decision making: Considering the relative costs and benefits of potential actions to choose the most appropriate one. Active learning: Learning strategies—selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things. Originality: The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem Learning strategies: Understanding the implications of new information for both current and future problem-solving and decision-making. Graphics by @scriberian Fluency of ideas: The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).
  • 23. #S4CA @Sch4Change Stages of vertical development for change agents Levelof development Time  I’m a team player  I follow others  I rely on “old power” authority  I align with others  I stick to methods &/or project management approaches Dependent Conformer Source: adapted from Center for Creative Leadership
  • 24. #S4CA @Sch4Change Stages of vertical development for change agents Levelof development Time  I’m a team player  I follow others  I rely on “old power” authority  I align with others  I stick to methods &/or project management approaches  I think in an independent way  I’m self-directed  I’m guided by my own values  I take a stand for the things I believe in  I spark & initiate change Dependent Conformer Independent Achiever Source: adapted from Center for Creative Leadership
  • 25. #S4CA @Sch4Change Stages of vertical development for change agents Levelof development Time  I’m a team player  I follow others  I rely on “old power” authority  I align with others  I stick to methods &/or project management approaches  I think in an independent way  I’m self-directed  I’m guided by my own values  I take a stand for the things I believe in  I spark & initiate change  I think in inter dependent ways  I see systems, patterns & connections  I think for the long term  I can hold multiple perspectives at the same time  I’m comfortable with tensions, paradox and contradictions  I lead transformation Dependent Conformer Independent Achiever Interdependent Collaborator Source: adapted from Center for Creative Leadership
  • 26. #S4CA @Sch4Change Sources: Being First team (2017) Going for the Big Win in Your Organization Amit S. Mukherjee (2017) We Must Rescue ‘Win-Win’ From Its Buzzword Status Interdependence YOU WINI WIN
  • 30. #S4CA @Sch4Change We are not outside of the change: we ARE the change Source of graphic: Reos Partners Source of graphic: @gapingvoid
  • 31. #S4CA @Sch4Change BEING has more impact than any other factor in change outcomes Further reading: Deborah Rowland (2017) Change starts with a leader’s ability to look inward
  • 32. #S4CA @Sch4Change Three ways to trigger vertical development • Exposure to new ways of thinking • Intense stretch experiences • Strong developmental networks Further reading: Nicholas Petrie (2015) The how-to of vertical leadership development
  • 33. #S4CA @Sch4Change Four ways for change agents to create the future now Source of image: @graphicchage
  • 34. #S4CA @Sch4Change Learn more: Sonja Blignaut (2018) Dave Snowden at TedX: A succinct overview of his groundbreaking work 1. Paradoxically, we will achieve more in the future if we focus on action for small wins now
  • 35. #S4CA @Sch4Change “A cynic, after all, is a passionate person who does not want to be disappointed again.” Source of graphic: Benjamin Zander’s TED talk From module one
  • 36. #S4CA @Sch4Change 2. Confront unconscious assumptions that challenging the status quo is dangerous and likely to have negative consequences Use small scale tests and prototypes To see more: Tony Schwartz (2018) Create a growth culture, not a performance- obsessed one Source of image: @gapingvoid
  • 37. #S4CA @Sch4Change“It won’t be lawful for a man to remain single”
  • 38. #S4CA @Sch4Change 3. Treat everyone as a (potential) change agent
  • 39. #S4CA @Sch4Change Am I the only person who dislikes this cartoon?
  • 40. #S4CA @Sch4Change People: • will avoid work if they can • resist change • are constantly in need of a good prod • prefer to be directed As a result, leaders must closely control and use carrots and sticks to motivate people to achieve their objectives Theory X Theory Y People: • want to do great work • seek responsibility • are vital change agents • are capable of solving problems and directing their own work As a result, leaders should concentrate on fulfilling the potential of every worker and giving them opportunities to participate From module two
  • 41. #S4CA @Sch4Change 4. Stay connected and up to date via social media
  • 42. #S4CA @Sch4Change Kinthi Sturtevant, IBM 13th annual Change Management Conference We rarely see two, three or four year change projects any more. Now it’s 30-60-90 day change projects
  • 43. #S4CA @Sch4Change Think two steps down… • If your goal in the next one month is x, what can you do in the next one day? • To achieve y in four weeks, what can you do in the next four hours? Years Months Weeks Days Hours Mins #MFTunconference
  • 44. #S4CA @Sch4Change VACANCY: seeking gritty individuals to lead and influence change. Essential criteria: • Resilient boat-rocker • Committed to the development of others • Comfortable with contradictions and tensions • Exercises a ‘growth mindset’ • Rolls with resistance and reactance • Demonstrates courage in uncertainty Perks and conditions: • Extra pay: probably not • Praise and awards: unlikely • Respect from others: negotiable • Energy, purpose and a sense of meaning: guaranteed Application process: Immediate hiring. Start today. Position vacant: Change Agent Developed by Kathryn Perera from original concept by Anne Knock
  • 45. #S4CA @Sch4Change Learning Management System Module 1 – Change Starts With Me - is live! Module 2 – Resistance and Resilience – is live! Module 3 – Mobilising and Organising – will go live next week… Successfully complete three of our e-learning modules to become a Certificated Change Agent!
  • 46. #S4CA @Sch4Change Learning Management System If you have recently registered you will be emailed your login details. Not received login details? Please email england.si-horizons@nhs.net
  • 47. #S4CA @Sch4Change Edge Talks – School Edition Tuesday 20th March, 7pm: Change Under Pressure with Zoe Lord and Kate Pound. Wednesday 21st March, 6:30pm: Change Agents 2.0: Digital capabilities with Dominic Cushan, Susan Kennedy and Richard Price. Wednesday 28th March, 7pm: Commitment into action – special session for students at the University of Central Lancashire. Each session has up to 25 places, and offers the opportunity to have an interactive conversation
  • 48. #S4CA @Sch4Change Pardeep Bains Paul Woodley Val Dez- La-Lour Olly Benson Sasha Karakusevic Leigh Kendall Kathryn Perera Janet Wildman Rosie Redstone Kate Pound Lynnette Leman Zoe Lord Dom Cushnan Rosanna Hunt A BIG THANK YOU to the Horizons Team Helen Bevan Caroline Mayne Ian Baines Plus: Claire Randall, Camilla Lindo, Steve Anglin