Compassionate and positive cultures in the NHS series: Session 4 - The role of equality, diversity and inclusion in creating a positive culture. ​

1. NHS England and NHS Improvement
The Civility and Respect team are pleased
to present :
Compassionate and positive cultures in the
NHS: a series – The role of equality,
diversity and inclusion in creating a
positive culture.
30th November 2021

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How to contact?
NHS Civility and Respect Programme
Email: england.civilityandrespect@nhs.net

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Understand what kindness, compassion and
a positive culture looks like
Spread awareness of civility and respect and
empower NHS staff to help eliminate bullying and
harassment
Inform the NHS workforce what support is
available to promote civil and respectful
workplace environments
Provide diagnostic tools to help organisations
benchmark and take action
Our Civility and Respect
Campaign Aims

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Agenda
The role of Equality, Diversity and Inclusion in creating a
positive culture
Presentation title
Speaker Content
12:00
(2 mins)
Welcome and introduction to the session Horizons
12.02 (6
mins)
Professor Em Wilkinson-Brice
Deputy Chief People Officer
12:08
(8 mins)
Anton Emmanuel
WRES Lead, NHS England and NHS
Improvement
NHS Workforce Relations Equality Standard
12:16
(8 mins)
Louise Pramas, Culture Transformation Lead,
NHS England and Improvement
- Overview of the Culture Transformation team
- Privileges relating to race –
12:24
(8 mins)
Tim Keogh, A Kind Life Speaking up as a witness to racism
12:32
(8 mins)
Ellie Melbourne, LGBT+ Staff Network The power of staff networks
12:40
(8 mins)
Elizabeth Nyawade, Chief of People and
Culture, Surrey and Sussex Healthcare NHS
Trust & HWB Advisory Board.
Role of line managers in Wellbeing for Colleagues
12:48
(7 mins)
John Drew, Director of Staff Experience and
Engagement
Look back on campaign and closing remarks
12:55
(3)
Mentimeter and close

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3 Ways to join Menti:
1. Click on the link to the poll which
has been shared in the chat box
2. Scan the QR code below on your
phone
3. Go to menti.com and use the code
5133 9770
Why have you joined
this session today
and what are you
hoping to get out of
it?

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Professor Anton Emmanuel
Presentation – Overview on work of
Workforce Race Equality Standard Team
Presentation title
Head of WRES (Workforce
Race Equality Standard Team)
NHS England and NHS
Improvement

7. NHS England and NHS Improvement
Louise Pramas
Presentation - An overview of the
Culture Transformation team &
Privileges relating to race
An overview of the Culture
Transformation team &
privileges relating to race

8. 29th November 2021
Creating compassionate and inclusive working
environments through collective leadership
Louise Pramas (she/her)
Transformation Lead, Culture Transformation Team, NHS England and NHS Improvement
Keep up to date:
@People_NHS @Culture_nhs and @SussexLouiseP

9. We can all make a difference – collective leadership is key
@Culture_nhs @SussexLouiseP

10. Creating compassionate and inclusive working
environments
@Culture_nhs @SussexLouiseP

11. A time for reflection
https://www.nhsconfed.org/articles/sometimes-all-it-takes-
conversation-redressing-bme-injustice-0
Known to self Unknown to self
Known
to
others
Open / Public Blind Spot
Not
known
to
others
Façade / Hidden /
Private
Unknown
@Culture_nhs @SussexLouiseP

12. Becoming aware of our own privileges
@Culture_nhs @SussexLouiseP

13. So what can we do about it?
Watch:
https://www.linkedin.com/video/live/urn:li:ugcPost:6722823255905845248/
@Culture_nhs @SussexLouiseP

14. So what can we do about it?
@Culture_nhs @SussexLouiseP
Compassionate
Leadership
Attending
Understanding
Empathising
Helping

15. National support programme
NEW: Learning Network from October 2021
This growing community is an interactive space to share your learning and ask your
colleagues for advice and guidance, as well as accessing resources like case studies
and blogs relevant to your ‘community’. For more info visit:
https://www.england.nhs.uk/culture/learning-together/
Coming soon: Learning together
We will be creating an online learning space to support you to lead
and implement the culture and leadership programme within your
organisation Dedicated support and information
Got a question or a suggestion? Get in touch!
NHSI.Culture@nhs.net
Follow us on: @Culture_nhs
NEW: Changing healthcare cultures website
Visit our new webpages for a growing suite of resources:
https://www.england.nhs.uk/culture/
@Culture_nhs @SussexLouiseP

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Founder, A Kind Life
Tim@akindlife
Presentation title
Tim Keogh
Presentation – Speaking up as a
witness to racism

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© A Kind Life Ltd, not to be reproduced without permission
Speak up about racism
As a bystander
Speaking up about
racism
as a witness.
Tim Keogh

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© A Kind Life Ltd, not to be reproduced without permission
Privilege explained in race for $100

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© A Kind Life Ltd, not to be reproduced without permission
NOTHING YOU HAVE DONE
HAS PUT YOUIN THE LEAD
Privilege is not the presence of advantages.
Privilege is an absence of disadvantages.
In the NHS a white person is 1.6x more likely to get the job
after being shortlisted, than someone from BAME group
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© A Kind Life Ltd, not to be reproduced without permission

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© A Kind Life Ltd, not to be reproduced without permission
% of NHS staff
who say their
organisation
provides equal
opportunities
62.9%
87.3%
BAME White

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© A Kind Life Ltd, not to be reproduced without permission
Jennifer Eberhardt. BIASED. The new science of race and inequality.

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© A Kind Life Ltd, not to be reproduced without permission
How racism can show up…
Can we call you Jim?
Sorry, I thought you were Rakesh.
You are actually really articulate, aren’t you?
I don’t think this training course is for you.
Where are you from originally?
Don’t be so aggressive.
You aren’t ready for this promotion yet

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© A Kind Life Ltd, not to be reproduced without permission
The bystander effect
More people who witness the
event - less likely to speak up
Witness to rudeness less helpful

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© A Kind Life Ltd, not to be reproduced without permission
The bystander intervention
Allyship is key for anti-racism
High inclusivity, 4x better health

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© A Kind Life Ltd, not to be reproduced without permission
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© A Kind Life Ltd, not to be reproduced without permission

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© A Kind Life Ltd, not to be reproduced without permission 26
© A Kind Life Ltd, not to be reproduced without permission
To feel safe to speak up
We need to know
how to speak up
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© A Kind Life Ltd, not to be reproduced without permission
Kinder feedback

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© A Kind Life Ltd, not to be reproduced without permission
What does BUILD teach us about the structure
of effective feedback? Why do you like it?
Remove judgment,
emotion
Create empathy, change tone
The gift of insight
Focus on resolution / learning
A dialogue, they get insight
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© A Kind Life Ltd, not to be reproduced without permission
/ we

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© A Kind Life Ltd, not to be reproduced without permission
You are…
Rude
Racist

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© A Kind Life Ltd, not to be reproduced without permission 29
© A Kind Life Ltd, not to be reproduced without permission
You are…
Rude
Racist
You did… And I felt…

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© A Kind Life Ltd, not to be reproduced without permission
When you say…
It feels to me…

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© A Kind Life Ltd, not to be reproduced without permission
Worked with
more than 50
healthcare
organisations

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© A Kind Life Ltd, not to be reproduced without permission
Speak up about racism
As a bystander
Speaking up about
racism
as an ally.
Tim Keogh

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Ellie Melbourne
Presentation - The power of
staff networks
Presentation title
Project Manager, mental health team
Co-chair of LGBT+ network for NHS
England and NHS Improvement

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Who are we?
Our Lesbian, Gay, Bisexual, Trans and related communities
(LGBT+) staff network aims to create a safe, inclusive and
diverse working environment.
Membership is open to all staff who identify as members of the
community and those with an interest in driving forward diversity
and inclusion within NHS England and NHS Improvement as
employers.

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Some of our aims include:
 work in partnership with NHS England and NHS
Improvement and act as an LGBT+ champions
 raise awareness of LGBT+ staff issues
 raise awareness of issues specifically affecting
transgender staff
 be a safe point of contact for LGBT+ staff
 actively influence NHS policies and strategies that will
or may impact on LGBT+ patients and staff
 organise activities and events for LGBT+ staff
What do we do?

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Our priorities for 2021
Reach out to our
membership and listen
to the voices of our
LGBT+ staff members
Work towards
embedding a culture of
allyship within NHSE/I
and beyond
Commit to creating a
committee that is
representative of our
workforce
Reach out to a wider and
more diverse membership,
recognising the intersections
of sexuality, gender, race,
religion, disability and more
Improve the experiences
of our trans colleagues
making it easier for them
to transition at work

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The power of staff networks
Creating a sense of community
and a support network within a
large organisation.
Raising awareness, advocating
for our staff and creating a
collective voice.
Provide a source of support for
individual staff who may be facing
challenges at work.

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Elizabeth Nyawade
Presentation - Line Managers link to
Health and Wellbeing
Presentation title
Chief of People and Culture
Surrey and Sussex NHS Trust

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1. On-boarding and local induction
2. Clarity of role and expectations – objectives;
PDPs; regular check-in & persona support
3. Setting the culture of the team
4. Consistency of approach - fairness
Four Key Stages:
Presentation title

40. NHS England and NHS Improvement
John Drew
Closing Remarks of campaign
Compassionate and positive cultures
in the NHS
Director of Staff Experience and
Engagement | People Directorate
NHS England and NHS Improvement

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What have you
appreciated about the
session today?

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On a scale of 1-5, how
useful have you found
this session today?

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December Wellbeing Events
• The next Wellbeing Community Event will be on 8th December 4-5pm
• The session topic will be focused on the menopause, how it affects us all and what support
is available.
• From December 2021 details about future Wellbeing Wednesdays will be available via the
NHS Chief People officer bulletin. https://www.england.nhs.uk/email-bulletins/chief-people-
officer-bulletin
• On twitter, follow #Caring4NHSpeople
Joining Details: horizonsnhs.com/caring4nhspeople
#Caring4NHSPeople
Wellbeing Community Events