#Caring4NHSPeople virtual wellbeing session 10th November 2021

1 |
Time Speaker Content
16:00 – 16:04
Welcome and introduction to the session / Mentimeter
16:04 – 16:06
Civility at Birmingham and Solihull Mental Health Trust’ How
one trust relays the message (Film)
16:07 – 16:17
Radhika Nair, Civility and Respect Lead, NHS England and
NHS Improvement (Speaker)
Civility and Respect Programme
16:18 – 16:31
Michael West CBE, Senior Visiting Fellow, The King’s Fund,
Professor of Organisational Psychology, Lancaster University
Emeritus Professor, Aston University (Film)
Why positive culture change and compassion
are vital for the future of health and care
services
16:32 – 16:42
Dan Grimes, Programme Director, Northern CareAlliance
NHS Group (Speaker)
The Kindness Collaborative
16:43– 16:53
Jaki Lowe, Director of People and Inclusion, Derbyshire
Foundation Trust (Speaker)
NHS Staff Survey 2020 – Improvements in
Bullying and Harassment
16:53 – 17:00
Mentimeter, closing remarks and introduction to the next session
Next Wellbeing Wednesday details
Agenda / Timings
Presentation title

Contributing to a positive culture by
being kind and compassionate
Virtual Community Meeting
Wednesday 10th November 4pm
#Caring4NHSpeople # ProjectM
Welcome to the NHS England and NHS Improvement monthly national
community event supporting the health and wellbeing of our NHS people during
the Covid-19 response

Introduce yourself in the chat box
Say:
• Who you are
• Where you are today
• What do you as an individual,
enjoy/appreciate the most about
your current role?
• Send to “all participants”
To join the wellbeing community list, click on
the link at
http://horizonsnhs.com/caring4nhspeople/

#Caring4NHSpeople
#ProjectM
Staying in touch…
#Caring4NHSpeople #ProjectM
For all the wellbeing offers: england.nhs.uk/people
All the #ProjectM offers: https://people.nhs.uk/
Things are changing...
From December 2021 details about future Wellbeing
Wednesdays will be available via the bi - weekly NHS Chief
People officer bulletin. https://www.england.nhs.uk/email-
bulletins/chief-people-officer-bulletin/

Aims of today’s
national health and wellbeing
community event…
• Offer support, ideas, knowledge and
wisdom to those with a role in supporting
the health and wellbeing of our staff
• Share the range of wellbeing support
activities that are available
• Connect with each other and collectively
build our community of those who
support the health and wellbeing of our
staff
#Caring4NHSpeople #ProjectM

• 28 virtual meetings of the community with
more than 8,500 participants
• 134,000 + views of the sessions and materials
• 140,000 + words shared in the chat boxes
during the sessions
• Over 2,500 #Caring4NHSPeople newsletter
subscribers
• Over 30 million Twitter impressions
#Caring4NHSPeople
Led by the People Directorate, NHS England and NHS Improvement
The community of people who support
the health and wellbeing of
#OurNHSPeople
(and those in partner organisations)
Source
of
image:
NHS
North
West
Leadership
Academy
From December 2021 details about future Wellbeing
Wednesdays will be available via the bi - weekly NHS
Chief People officer bulletin.
https://www.england.nhs.uk/email-bulletins/chief-
people-officer-bulletin/

8 |
8 |
Understand what kindness, compassion and
a positive culture looks like
Spread awareness of civility and respect and
empower NHS staff to help eliminate bullying and
harassment
Inform the NHS workforce what support is
available to promote civil and respectful
workplace environments
Provide diagnostic tools to help organisations
benchmark and take action
Our Civility and Respect
Campaign Aims

9 |
9 |
• 16 November 12:00 - 13:00 - How behaviours can impact on individuals,
teams and organisations
• 23 November 12:00 - 13:00 - Support for NHS Staff to Speak up
• 30 November 12:00 - 13:00 - The role of Equality, Diversity and Inclusion in
creating a positive culture
Open to all NHS staff
Additional Campaign Sessions
Presentation title

10 |
10 |
Speaker Content
Welcome and introduction to the session
Civility at Birmingham and Solihull Mental Health Trust’ How one
trust relays the civility message
Radhika Nair, Civility and Respect Lead, NHS England and NHS
Improvement
Civility and Respect Programme
Michael West CBE, Senior Visiting Fellow, The King’s Fund,
Professor of Organisational Psychology, Lancaster University
Emeritus Professor, Aston University
Why positive culture change and
compassion are vital for the future of
health and care services
Dan Grimes, Programme Director, Northern Care Alliance
NHS Group
The Kindness Collaborative
Jaki Lowe, Director of People and Inclusion, Derbyshire
Foundation Trust
NHS Staff Survey 2020 – Improvements in
Bullying and Harassment
Closing remarks and introduction to the next session
Next Wellbeing Wednesday details
Agenda / Timings
Presentation title

11 |
3 Ways to join Menti:
1. Click on the link to the poll which has been shared
in the chat box
2. Scan the QR code below on your phone
3. Go to menti.com and use the code 3698 1065

12 |
Why have you joined
this session today
and what are you
hoping to get out of
it?

13 |
13 | Presentation title
How Birmingham and Solihull Mental
Health Trust relay the message of
civility within their Trust

NHS England and NHS Improvement
Making the NHS the Best Place to Work:
Creating Cultures of Civility and Respect
Radhika Nair (she/her)
Civility and Respect Lead, Health & Wellbeing of NHS
Workforce, NHS England and NHS Improvement

16 |
16 |
Civility and Respect
How to contact?
NHS Civility and Respect Programme
Email: england.civilityandrespect@nhs.net

17 |
17 |
How to contact?

18 |
18 |
Professor Michael West CBE
Senior Visiting Fellow
The Kings Fund
Why positive culture change
and compassion are vital for the
future of health and care
services

19 |
19 |
Dan Grimes
Programme Director
Delivery Connected Care Northern Care Alliance NHS
Foundation Trust
dan.grimes@nca.nhs.uk
The Oldham
Kindness Collaborative

OLDHAM KINDNESS
COLLABORATIVE
CIVILITY & RESPECT

This was a bigger problem…
In the recently published Picker Staff Survey Results for 2018, Oldham scored below
national average on the following questions:
• I receive the respect I deserve from my colleagues at work
• Agree that relationships at work are strained
• In the last 12 months how many times have you personally experienced harassment,
bullying or abuse at work from managers
• In the last 12 months how many times have you personally experienced harassment,
bullying or abuse at work from other colleagues

To improve
baseline
scores on 4
key ‘Kindness’
metrics from
the staff
survey by 6th
December
2019
The way YOU behave
The way your TEAM
behaves
The way WE behave
toward each other
Self
Intra Team
Inter Team

Data Headlines
• Our baseline data showed that 60% of our respondents agreed or strongly agreed
that their relationships at work were strained. At the summit this had reduced to 41%.
• Perhaps more worryingly, our baseline data showed 26% of respondents said that
they agreed / strongly agreed that they had experienced bullying, harassment or
abuse in the last 12 months from their manager. That’s more than 1 in 4. At the
summit this had reduced to 3.5% with only 1 of 28 respondents agreeing / strongly
agreeing.
• Similarly, our baseline data showed 20% of respondents said they agreed / strongly
agreed that they had experienced bullying, harassment or abuse in the last 12 months
from other colleagues. At the summit this had reduced to 7%.

Picker Staff Survey results for OCO
66.0%
67.0%
68.0%
69.0%
70.0%
71.0%
72.0%
73.0%
74.0%
75.0%
Picker survey 2018 Picker survey 2019
Do you receive the respect you deserve from colleagues at
work?
Do you receive the respect you deserve
from colleagues at work?

Picker Staff Survey results for OCO
83.5%
84.0%
84.5%
85.0%
85.5%
86.0%
86.5%
87.0%
87.5%
Not experienced harassment,
bullying or abuse from managers
Not experienced
harassment, bullying or
abuse from managers
72.0%
73.0%
74.0%
75.0%
76.0%
77.0%
78.0%
79.0%
80.0%
81.0%
82.0%
Not experienced harassment,
bullying or abuse from other
colleagues
Not experienced
harassment, bullying or
abuse from other
colleagues

32 |
32 |
Jaki Lowe
Director of People and Inclusion
Derbyshire NHS Foundation Trust
jaki.lowe@nhs.net
NHS Staff Survey 2020
Improvements in Bullying
and Harassment

DHCFT @derbyshcft
www.derbyshirehealthcareft.nhs.uk
Developing our Culture Together
Jaki Lowe – Director of People and Inclusion

Vision and values
Vision:
To make a positive difference in people’s
lives by improving health and wellbeing.
Values:
• People first – We focus on our
colleagues, in the knowledge that a
well-supported, engaged and
empowered workforce results in good
patient care
• Respect – We respect and value the
diversity of our patients, colleagues and
partners and support a respectful and
inclusive environment
• Honesty – We are open and transparent
in all we do
• Do your best – We work closely with
our partners to achieve the best
possible outcomes for people.

What are the cultural descriptors
for our values?
• People first – We focus on our colleagues, in the
knowledge that a well-supported, engaged and
empowered workforce results in good patient
care
• Respect – We respect and value the diversity of
our patients, colleagues and partners and
support a respectful and inclusive environment
• Honesty – We are open and transparent in all we
do
• Do your best – We work closely with our partners
to achieve the best possible outcomes for people.

A great place to work –
People Strategic Building Blocks

39 |
3 Ways to join Menti:
1. Click on the link to the poll which has been shared
in the chat box
2. Scan the QR code below on your phone
3. Go to menti.com and use the code 3698 1065

40 |
What further advice
and support would
you like from the
national Civility and
Respect team?

41 |
What have you
appreciated about the
session today?

42 |
On a scale of 1-5, how
useful have you found
this session today?

43 |
43 |
How to contact?

44 |
44 |
December Wellbeing Events
• The next Wellbeing Community Event will be in December (time and date tbc)
• The session topic will be focused around menopause, how it affects us all and what support
is available.
• From December 2021 details about future Wellbeing Wednesdays will be available via the bi
- weekly NHS Chief People officer bulletin. https://www.england.nhs.uk/email-bulletins/chief-
people-officer-bulletin
• On twitter, follow #Caring4NHSpeople
Joining Details: horizonsnhs.com/caring4nhspeople
#Caring4NHSPeople Wellbeing Community Events

#Caring4NHSPeople virtual wellbeing session 10th November 2021

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