presentation on the supply chain triangle as given at the ICT & logistiek fair in Utrecht on 29/11/2017, discusses the need to balance service cost and cash, the need for benchmarking in multiple dimensions, and how strategy affects key financial and supply chain KPIs
Supply chain strategy and financial metrics 20171213Bram Desmet
Presentation for Supply Chain Finance course at Vlerick Business School. Linking supply chain triangle to finance via the return on capital employed. Using the strategy model of Treacy & Wiersema to show the impact on EBIT versus Capital Employed.
Supply chain management as THE source of value within and accross companies 2...Bram Desmet
Key note presentation from Windesheim - BLMC conference 19/06/2017 in Zwolle on "implementing supply chain management". Using the Supply Chain Triangle to explain what is supply chain management, how supply chain and finance is about optimizing the return on capital employed. Discussing how S&OP is THE key supply chain process to create alignment in the triangle
The impact of business strategy on forecasting and forecast performance 20170319Bram Desmet
Bram is working on a book called 'Supply Chain Strategy and Financial Metrics'. With the 'Supply Chain Triangle' he captures the supply chain struggle of many companies in balancing service, cost and cash. Improved forecasting is a cornerstone in improving that balance. He shows how different business strategies (e.g. cost, versus product leadership), lead to different trade-offs in the triangle, and to different forecasting challenges. Using cases from high-tech and retail he illustrates how different strategies come with different levels of complexity. When benchmarking forecast accuracy (and supply chain KPIs in general), accounting for that strategy is crucial, not to compare apples to pears.
Supply Chain for Management Consultants & Business AnalystsAsen Gyczew
This presentation will help you drastically improve your knowledge and skills in optimizing supply chain of any company through a series of practical cases. It is designed for people who want to become management consultants, business analysts or have to run and optimize supply chai on daily bases. In the course you will learn 3 things:
1. How to understand supply chain activities
2. How to optimize supply chain in order to get more things done, cheaper at higher quality with less resources
3. Where to look for savings and improvements, how to calculate potential savings in Excel and implement them
The course is based on my 14 years of experience as a consultant in top consulting companies and as a Board Member responsible for strategy, improvement and turn-arounds in biggest companies from Retail, FMCG, SMG, B2B sector that I worked for. On many occasions I had to optimize the whole supply chain side of the businesses I was responsible for. On the basis of what you will find in this course I have trained over 100 consultants, business analysts and managers who now are Supply Chain Directors, Operational Directors, COO, Investment Directors, Directors in Consulting Companies, Board Members etc.
This is part of my online course on Supply Chain for Management Consultants. Check the link to get a discount: http://bit.ly/SCMConsulting
Supply chain strategy and financial metrics 20171213Bram Desmet
Presentation for Supply Chain Finance course at Vlerick Business School. Linking supply chain triangle to finance via the return on capital employed. Using the strategy model of Treacy & Wiersema to show the impact on EBIT versus Capital Employed.
Supply chain management as THE source of value within and accross companies 2...Bram Desmet
Key note presentation from Windesheim - BLMC conference 19/06/2017 in Zwolle on "implementing supply chain management". Using the Supply Chain Triangle to explain what is supply chain management, how supply chain and finance is about optimizing the return on capital employed. Discussing how S&OP is THE key supply chain process to create alignment in the triangle
The impact of business strategy on forecasting and forecast performance 20170319Bram Desmet
Bram is working on a book called 'Supply Chain Strategy and Financial Metrics'. With the 'Supply Chain Triangle' he captures the supply chain struggle of many companies in balancing service, cost and cash. Improved forecasting is a cornerstone in improving that balance. He shows how different business strategies (e.g. cost, versus product leadership), lead to different trade-offs in the triangle, and to different forecasting challenges. Using cases from high-tech and retail he illustrates how different strategies come with different levels of complexity. When benchmarking forecast accuracy (and supply chain KPIs in general), accounting for that strategy is crucial, not to compare apples to pears.
Supply Chain for Management Consultants & Business AnalystsAsen Gyczew
This presentation will help you drastically improve your knowledge and skills in optimizing supply chain of any company through a series of practical cases. It is designed for people who want to become management consultants, business analysts or have to run and optimize supply chai on daily bases. In the course you will learn 3 things:
1. How to understand supply chain activities
2. How to optimize supply chain in order to get more things done, cheaper at higher quality with less resources
3. Where to look for savings and improvements, how to calculate potential savings in Excel and implement them
The course is based on my 14 years of experience as a consultant in top consulting companies and as a Board Member responsible for strategy, improvement and turn-arounds in biggest companies from Retail, FMCG, SMG, B2B sector that I worked for. On many occasions I had to optimize the whole supply chain side of the businesses I was responsible for. On the basis of what you will find in this course I have trained over 100 consultants, business analysts and managers who now are Supply Chain Directors, Operational Directors, COO, Investment Directors, Directors in Consulting Companies, Board Members etc.
This is part of my online course on Supply Chain for Management Consultants. Check the link to get a discount: http://bit.ly/SCMConsulting
Route-to-Market Strategy - The hidden gem in your transport operation?Tim Charlton
A Route-to-market (RTM) review is the process of combining transport optimisation software with operational insights to identify opportunities within the current way of working.
Adding what-if scenarios allows for the evaluation of cost-to-serve impacts from different operating alternatives (e.g. delivery frequency, time windows, fleet network scope, etc.)
Value Chain Analysis Process Steps and Approaches PowerPoint Presentation Sli...SlideTeam
Follow Value Chain Analysis Process Steps And Approaches to generate the superior value for your customers. Every now and then, a firm has to conduct a value chain analysis to find primary and support activities which add value to their products. Use value chain analysis process steps and approaches PPT presentation to find ways to reduce costs or increase differentiation. This ready-to-use value chain analysis PPT example includes topics such as value chain analysis framework, primary activities, support activities, competitive advantage type, cost and differentiation advantage, 3 step value chain analysis process, and more. Incorporate Porter’s value chain framework to explain how business receives raw materials and adds value to them through various processes to bring out the best final product for the consumers. Make this extensive process simple and easy with value chain analysis process steps and procedures. Download content-ready value chain analysis process steps and approaches presentation to maximize the value for the customers. Create a firm employee base with our Value Chain Analysis Process Steps And Approaches PowerPoint Presentation Slides. Make them feel like a big family.
Service pricing strategies for maintenance servicesShaun West
EUROMA 2016 conferance paper:
The objective of this paper is to identify and describe the maintenance service pricing models used by firms servicing industrial equipment. Today, price pressure in this market has been seen to be increasing with changes in customer buying behaviors. This pricing pressure confirms the need to focus on customer value when pricing (Anderson et al., 2006). Value pricing has been seen to be selectively successful in the B2B environment. Through analysis of different buying behaviors in different industrial segments this paper highlights difficulties and provides guidance on how to overcome them.
Solving business problems using mekko graphics: This presentation shows you how to improve customer loyalty by identifying reasons for churn and ways to reduce them
While many firms are part of supply chain not all are managed in any truly coordinated fashion.
Many firms within supply chain wants to work independently.
Firms with large system inventories, many suppliers, complex product assemblies and highly valued customers benefit most from the practice of supply chain management.
For these firms, even moderate supply chain management success can mean lower purchasing and inventory carrying costs, better product quality and higher levels of customer service—all leading to more sales.
Supply chain strategy and financial metrics 20180118Bram Desmet
Presentation on my book supply chain strategy and financial metrics, the supply chain triangle of service, cost and cash for master in management at antwerp management school. Makes connection between strategy, finance and supply chain
Supply chain strategy and financial metrics 20180314Bram Desmet
presentation for the productie werkgroep process industrie PGWP, what is supply chain management, the link with strategy, the link with finance, the link between supply chain strategy and finance
Route-to-Market Strategy - The hidden gem in your transport operation?Tim Charlton
A Route-to-market (RTM) review is the process of combining transport optimisation software with operational insights to identify opportunities within the current way of working.
Adding what-if scenarios allows for the evaluation of cost-to-serve impacts from different operating alternatives (e.g. delivery frequency, time windows, fleet network scope, etc.)
Value Chain Analysis Process Steps and Approaches PowerPoint Presentation Sli...SlideTeam
Follow Value Chain Analysis Process Steps And Approaches to generate the superior value for your customers. Every now and then, a firm has to conduct a value chain analysis to find primary and support activities which add value to their products. Use value chain analysis process steps and approaches PPT presentation to find ways to reduce costs or increase differentiation. This ready-to-use value chain analysis PPT example includes topics such as value chain analysis framework, primary activities, support activities, competitive advantage type, cost and differentiation advantage, 3 step value chain analysis process, and more. Incorporate Porter’s value chain framework to explain how business receives raw materials and adds value to them through various processes to bring out the best final product for the consumers. Make this extensive process simple and easy with value chain analysis process steps and procedures. Download content-ready value chain analysis process steps and approaches presentation to maximize the value for the customers. Create a firm employee base with our Value Chain Analysis Process Steps And Approaches PowerPoint Presentation Slides. Make them feel like a big family.
Service pricing strategies for maintenance servicesShaun West
EUROMA 2016 conferance paper:
The objective of this paper is to identify and describe the maintenance service pricing models used by firms servicing industrial equipment. Today, price pressure in this market has been seen to be increasing with changes in customer buying behaviors. This pricing pressure confirms the need to focus on customer value when pricing (Anderson et al., 2006). Value pricing has been seen to be selectively successful in the B2B environment. Through analysis of different buying behaviors in different industrial segments this paper highlights difficulties and provides guidance on how to overcome them.
Solving business problems using mekko graphics: This presentation shows you how to improve customer loyalty by identifying reasons for churn and ways to reduce them
While many firms are part of supply chain not all are managed in any truly coordinated fashion.
Many firms within supply chain wants to work independently.
Firms with large system inventories, many suppliers, complex product assemblies and highly valued customers benefit most from the practice of supply chain management.
For these firms, even moderate supply chain management success can mean lower purchasing and inventory carrying costs, better product quality and higher levels of customer service—all leading to more sales.
Supply chain strategy and financial metrics 20180118Bram Desmet
Presentation on my book supply chain strategy and financial metrics, the supply chain triangle of service, cost and cash for master in management at antwerp management school. Makes connection between strategy, finance and supply chain
Supply chain strategy and financial metrics 20180314Bram Desmet
presentation for the productie werkgroep process industrie PGWP, what is supply chain management, the link with strategy, the link with finance, the link between supply chain strategy and finance
Finding Savings Solutions
in a treacherous economy
Profits don’t just happen. Organizations today are realizing they have to delve into every aspect of their operation to discover potential savings and uncover new paths to growth. Hiding in your service operation are some of the largest opportunities for improvements in productivity, performance and bottom line profits. If you’re a profit hunter, attend our free webinar and learn how to spot the service management savings within your reach.
CPQ - Configure, Price and Quoting ExcellenceBearingPoint
Realizing all potentials of the CPQ Excellence will lead to
reduced process complexity with direct impact on time,
cost and risk. Main key performance indicators will be
both higher win rates of your offers, as well as lower
quotation throughput times. CPQ Excellence takes
advantage of potentials in a systematic configuration,
pricing, and quotation process in a complex
business environment.
SCELP Nyenrode - Strategic target setting using the supply chain triangleBram Desmet
Presentation for SCELP, the Supply Chain Executive Leadership Platform at Nyenrode Business University. Using the Supply Chain Triangle to define which metrics we need to balance, how to link them to the business strategy, using the triangle to show the SCOR model is missing the dimensions of product complexity and product portfolio complexity. Proposing a new holisitic KPI framework that shows strategic trade-offs and their impact on the supply chain.
This presentation discusses how prescriptive analytics can help energy traders, originators, portfolio managers and risk managers make faster, accurate decisions in the most complex scenarios
ISC europe 2016 - how much inventory do you really need? Inventory Target Set...Bram Desmet
Presentation given at the Integrated Supply Chain Conference in Brussels in januari 2016. Using the Supply Chain Triangle to define which metrics we need to balance, how to link them to the business strategy. Analysis in detail of gross profit, R&D costs, SG&A costs to differentiate between product leaders, customer intimacy players and operational excellence players.
MÖBIUS was founded in 1997 as a spin-off of the University of Ghent by professor dr.ir. Hendrik Vanmaele. It soon evolved into an independent, professional organisation with offices in four countries. Initially oriented towards Supply Chain Management, the company's consultancy services quickly expanded to cover the fields of Business Process Management and later, Change Management. A growth which today represents more than 140 employees active in offices in Belgium, France, Great Britain and The Netherlands.
La Dove Associates -- CRM/Customer Care Consulting Overview LaDove Associates
The deck represents a sample of work product from a selection of projects. Of course the real value of our consulting services are the decisions we help to inform.
Presenting this set of slides with name - Product Lifecycle Management Powerpoint Presentation Slides. This deck consists of total of twenty four slides. It has PPT slides highlighting important topics of Product Lifecycle Management Powerpoint Presentation Slides. This deck comprises of amazing visuals with thoroughly researched content. Each template is well crafted and designed by our PowerPoint experts. Our designers have included all the necessary PowerPoint layouts in this deck. From icons to graphs, this PPT deck has it all. The best part is that these templates are easily customizable. Just click the DOWNLOAD button shown below. Edit the colour, text, font size, add or delete the content as per the requirement. Download this deck now and engage your audience with this ready made presentation.
Customer and Product Profitability for Distributors3C Software
Learn how distributors can use ImpactECS to calculate detailed customer and product profitability results, analyze unlimited scenarios, and make better business decisions.
Describes what a target operating mode is, and the process to distill a target operating model from a business vision or set of business strategic aims
Strategic Target Setting in the Supply Chain TriangleSolventure
Presentation on Strategic Target Setting by Prof.dr. Bram Desmet at Supply Chain Innovations 2016. If you are interested to discuss the slides, feel free to contact us.
Supply chain innovations 2016 - strategic target setting in the supply chain...Bram Desmet
Presentation for the Supply Chain Innovations conference of Value Chain in 2016. Talking about how to use the supply chain triangle to define which sets of metrics to benchmark, and how strategy influences the target setting.
Interview with FD Magazine with Carl Peeters CFO and Johan Heyman VP Global Operations of Barco, on how Barco is using the supply chain triangle to better manage inventories and drive more value via improved supply chain management
How to define a supply chain strategy 20170319Bram Desmet
Presentation from Value Chain Supply Chain Innovations 2017. Explaining the link between strategy, supply chain and financial KPIs. With cases from Food Retail and High-Tech. Material for a book on 'Supply chain Strategy and financial metrics', based on the supply chain triangle.
IN DUTCH - Using our holistic metrics framework to map your supply chain stra...Bram Desmet
Article from Value Chain Magazine. In a series of articles inspired by the book Supply Chain Metrics that Matter from Lora Cecere. In this eight and last article, we use our holistic metrics framework, built around the supply chain triangle, to develop a business case for a supply chain improvement project. We also illustrate how different strategies impact the trade-off between the metrics and how different strategies lead to different priorities in the metrics framework.
IN DUTCH - A holistic metrics framework for your supply chain strategyBram Desmet
Article from Value Chain Magazine. In a series of articles inspired by the book Supply Chain Metrics that Matter from Lora Cecere. In this seventh article, we provide an answer on how to ‘plug the holes’ in the SCOR metrics framework by looking at what is driving value from customers and is needed to separate Operational Excellence players from Customer Intimacy or Product Leadership players. We illustrate the metrics framework in showing how it can be used to build a business case for the implementation of an SiOP solution in a manufacturing company.
English - 5 - Strategic benchmarking in the supply chain triangle.Bram Desmet
This article is the fifth and last in a series of articles inspired by the book ‘Supply
Chain Metrics That Matter’. In her latest book Lora Cecere introduces ‘which are
the metrics that matter’, ‘how to ensure strength, balance and resilience’, what
are the ‘evolutions in different sectors’, …
In this fifth article, we investigate who are the product leader, the customer
intimacy players and the operational excellence leaders, in our technology
benchmark. We derive targets for Gross Profit, EBIT and Inventory Turns, and
show how they differ by chosen strategy. We hope you enjoy the reading.
English - 3 - Financial benchmarking for inventory turns and working capital.Bram Desmet
This article fits in a series of articles inspired by the book ‘Supply Chain Metrics
That Matter’. In her latest book Lora Cecere introduces ‘which are the metrics that
matter’, ‘how to ensure strength, balance and resilience’, what are the ‘evolutions
in different sectors’, …
In this third article, Bram tries to explore alternatives for measuring the cash side
and the service-cost side of the supply chain triangle. He compares inventory
turns and CCC for the cash side. He compares EBIT and EBITDA for the service-cost
side. We also derive the best practice curve amongst 3 benchmark companies and
derive resulting targets for a combination of EBIT-inventory or EBIT-CCC. We hope
you enjoy the reading.
English - 1 - Balancing cash cost and service. The supply chain triangle.Bram Desmet
This article fits in a series of articles inspired by the book ‘Supply Chain Metrics
That Matter’. In her latest book Lora Cecere introduces ‘which are the metrics that
matter’, ‘how to ensure strength, balance and resilience’, what are the ‘evolutions
in different sectors’, …
In this first article, Bram tries to find the balance via the Supply Chain Triangle of
Service, Cost and Cash. Next articles will define ‘how to set balanced targets’ and
‘how to make choices in function of a chosen business strategy’. We hope you
enjoy the reading.
5 Questions for Lora Cecere on the Metrics That Matter - Supply Chain Innovat...Bram Desmet
Interactive keynote discussion with Lora Cecere on the metrics that matter at Supply Chain Innovation 2016 from Value chain. Presentation is built around 5 questions which the audience had to vote agree yes/no. Includes a word cloud on what to do to improve balance in the supply chain.
IN DUTCH - Driehoeksdillema voorraden duurzaam verminderen. dillema in the ...Bram Desmet
Driehoeksdillema - voorraden duurzaam verminderen. Dillema in the Supply Chain Triangle - sustainable reduction of inventories. Magazine voor Financieel Directeurs. Magazine for Financial Directors. Testimonial by Carl Peeter, CFO Barco, and Johan Heyman, VP Global Operations Barco; #supplychain #triangle #workingcapital #inventory
IN DUTCH - strategic benchmarking in the supply chain triangle 201601Bram Desmet
Article from Value Chain Magazine. In a series of articles inspired by the book Supply Chain Metrics that Matter from Lora Cecere. In this fifth and last article, we derive a strategic benchmark for our example technology companies. What is the target gross profit / EBIT / Inventory turns, for a product leader / customer intimacy leader / operational excellence leader. How does the strategy come into play when setting balanced targets for an integrated set of metrics?
Dutch - Linking the supply chain triangle to strategy.Bram Desmet
Article from Value Chain Magazine. In a series of articles inspired by the book Supply Chain Metrics that Matter from Lora Cecere. In this fourth article, we link the supply chain triangle to the strategy model of Treacy & Wiersema. We show the strategy defines the trade-off between EBIT and inventory turns. In a fifth article, we extend that into a benchmark of multiple companies.
My vision for supply chain 2020. Deep integration!Bram Desmet
Blog for the #ImagineSC Global Summit of @SCInsightsLLC. Transcript of a podcast with Lora Cecere. Building on my experience with multi-echelon inventory optimization in manufacturing and retail organizations
Lora cecere - all the metrics must be in balance - supply chain movement - ap...Bram Desmet
The Supply Chain is a complex system where metrics must be managed holistically, as a portfolio, instead of in isolation. @SCMexecutive on #supplychain #metricsthatmatter of @lcecere
This is a presentation by Dada Robert in a Your Skill Boost masterclass organised by the Excellence Foundation for South Sudan (EFSS) on Saturday, the 25th and Sunday, the 26th of May 2024.
He discussed the concept of quality improvement, emphasizing its applicability to various aspects of life, including personal, project, and program improvements. He defined quality as doing the right thing at the right time in the right way to achieve the best possible results and discussed the concept of the "gap" between what we know and what we do, and how this gap represents the areas we need to improve. He explained the scientific approach to quality improvement, which involves systematic performance analysis, testing and learning, and implementing change ideas. He also highlighted the importance of client focus and a team approach to quality improvement.
Instructions for Submissions thorugh G- Classroom.pptxJheel Barad
This presentation provides a briefing on how to upload submissions and documents in Google Classroom. It was prepared as part of an orientation for new Sainik School in-service teacher trainees. As a training officer, my goal is to ensure that you are comfortable and proficient with this essential tool for managing assignments and fostering student engagement.
Ethnobotany and Ethnopharmacology:
Ethnobotany in herbal drug evaluation,
Impact of Ethnobotany in traditional medicine,
New development in herbals,
Bio-prospecting tools for drug discovery,
Role of Ethnopharmacology in drug evaluation,
Reverse Pharmacology.
How to Make a Field invisible in Odoo 17Celine George
It is possible to hide or invisible some fields in odoo. Commonly using “invisible” attribute in the field definition to invisible the fields. This slide will show how to make a field invisible in odoo 17.
Students, digital devices and success - Andreas Schleicher - 27 May 2024..pptxEduSkills OECD
Andreas Schleicher presents at the OECD webinar ‘Digital devices in schools: detrimental distraction or secret to success?’ on 27 May 2024. The presentation was based on findings from PISA 2022 results and the webinar helped launch the PISA in Focus ‘Managing screen time: How to protect and equip students against distraction’ https://www.oecd-ilibrary.org/education/managing-screen-time_7c225af4-en and the OECD Education Policy Perspective ‘Students, digital devices and success’ can be found here - https://oe.cd/il/5yV
2024.06.01 Introducing a competency framework for languag learning materials ...Sandy Millin
http://sandymillin.wordpress.com/iateflwebinar2024
Published classroom materials form the basis of syllabuses, drive teacher professional development, and have a potentially huge influence on learners, teachers and education systems. All teachers also create their own materials, whether a few sentences on a blackboard, a highly-structured fully-realised online course, or anything in between. Despite this, the knowledge and skills needed to create effective language learning materials are rarely part of teacher training, and are mostly learnt by trial and error.
Knowledge and skills frameworks, generally called competency frameworks, for ELT teachers, trainers and managers have existed for a few years now. However, until I created one for my MA dissertation, there wasn’t one drawing together what we need to know and do to be able to effectively produce language learning materials.
This webinar will introduce you to my framework, highlighting the key competencies I identified from my research. It will also show how anybody involved in language teaching (any language, not just English!), teacher training, managing schools or developing language learning materials can benefit from using the framework.
Palestine last event orientationfvgnh .pptxRaedMohamed3
An EFL lesson about the current events in Palestine. It is intended to be for intermediate students who wish to increase their listening skills through a short lesson in power point.
How to Create Map Views in the Odoo 17 ERPCeline George
The map views are useful for providing a geographical representation of data. They allow users to visualize and analyze the data in a more intuitive manner.
17. Company 2: strong in
inventory turns but out
of balance
Company 3: better
balanced but did not
recover to pre-crisis levels
Company 1: better
balanced & good
rebound after crisis
27. 3 Questions
1. Which metrics to balance?
- service, cost, cash
- in 2 dimensions, this leads to
• Y-axis: margin metrics like EBIT
• X-axis: cash metrics like inventory turns
2. How to set targets?
3. How to account for strategy?
28. (Max) Bang-for-the-buck line (for company 2)
(combinations of EBIT% and inventory turns
leading to the same bang-for-the-buck)
29. (Max) Bang-for-the-buck line (for company 2)
(combinations of EBIT% and inventory turns
leading to the same bang-for-the-buck)
(Median) Bang-for-the-buck line (for company 2)
(Min) Bang-for-the-buck line (for company 2)
30. Notice the dropback in performance for Company 2 in 2014
How to set targets for 2015?
31. Take the max line as the reference for setting targets.
Which one of the two options would you choose?
32. 3 Questions
1. Which metrics to balance?
2. How to set targets?
- Use the ‘max’ line of your company (or the
best-in-class of your industry)
- Connect your AS IS to the ‘max’ line to define
‘balanced targets’
3. How to account for strategy?
33. Market leaders are
‘extremely disciplined
and focused’ on 1 of 3
strategic options
Treacy &
Wiersema, 1995
Operational Excellence Product Leadership Customer Intimacy
• ‘Best price’ and/or
• ‘Best access’ (‘fast, easy,
painless’)
• ‘Best product’ • ‘Best service’ and/or
• ‘Best connectivity’
(‘relationship orientation’)
• Efficiency through process
thinking
• Zero-defect service
• Best product through
continuous product
innovation
• Clear innovation strategy:
where to place the bets?
• Understanding the broader
problem
• Having expertise about the
customer’s business
• Customers carefully
selected
• The operations department
drives the company
• Attention is paid to process
speed and quality
• R&D is key: idea
management
• Marketing is also key:
educate people with a
missionary zeal
• Get engineers, designers,
and marketers
systematically together
• Demonstrate expertise and
experience
• Strengthen the relationship
• Build loyalty: focus on
customer retention
34. Product Leadership
highest cost in R&D, marketing, supply chain
Customer intimacy
the extra mile comes at an extra cost
Operational Excellence
cost leader in every fibre of the organization
service
inventory cost
Higher
turns
Lower
cost
Higher
service
36. Product Leadership
emotion beyond functional service
Customer intimacy
an extra mile for a premium
Operational Excellence
excel in the basics
service
inventory cost
Higher
turns
Lower
cost
Higher
service
37. Product Leadership
highest risk with highest potential payoff
Customer intimacy
an extra mile at an extra cost and premium
Operational Excellence
excel in cost and the service basics
service
inventory cost
Higher
turns
Lower
cost
Higher
service
EBIT
Remember ROCE principle: lower turns require a higher EBIT!
EBIT of product leader should be the highest!!
38.
39.
40.
41.
42.
43.
44. 3 Questions
1. Which metrics to balance?
2. How to set targets?
3. How to account for strategy?
- The strategy defines the position on the Max
or best practice curve!
45. Key Takeways
• Never benchmark in only 1 dimension
• Make sure to balance Service, Cost and Cash:
the Supply Chain Triangle
• Different strategies lead to different targets
• Remember ROCE principle: lower turns should
be compensated by a higher EBIT!